Cadwell

Role Description As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You’ll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you. - Be the go-to resource for customers, guiding them through product operation, configuration, and best practices - Troubleshoot hardware, software, and networking issues with confidence and efficiency - Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction - Build deep expertise across the full Cadwell product line - Participate in weekend support rotation and an on-call rotation for after-hours escalations - Take on additional responsibilities as the team and business evolve Qualifications - Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology - Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred) - Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus) - At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred) Requirements - Solid computer proficiency, including familiarity with software platforms, networking, and hardware - Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus) - Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone - Customer-first mindset: empathetic, professional, and skilled at building lasting relationships - Sharp analytical thinker who can assess problems quickly and deliver practical solutions - Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs Benefits - Work on products that directly impact patient care in clinical neurophysiology and sleep medicine - Flexible location - headquarters in Kennewick, WA or fully remote - Join a collaborative, mission-driven team that invests in your growth Salary Range $80,000 — $100,000 USD

• Develop and execute a comprehensive editorial calendar that aligns content outputs with product launch cycles and quarterly business objectives, measured by the consistency and completeness of planned content outputs relative to agreed-upon timelines. • Create, edit, and manage high-impact content, including digital ad campaigns, white papers, case studies, brochures, and catalogs for web, social media, and email, measured by stakeholder satisfaction, adherence to brand voice, and minimal revision cycles through internal review. • Lead content strategy for the company website (WordPress), ensuring site is optimized for both search engines and AI-driven answer engines (SEO/AEO), measured by directional improvement in audience engagement and content discoverability over defined review periods. • Collaborate with product management to develop tools that empower our global sales force to address clinical objections and community value across product and services lines, measured by utilization rates and qualitative feedback from the direct sales team and international distributors. • Maintain and enforce the content and editorial style guide to ensure messaging consistency across all public-facing touchpoints, from social media posts to large-scale trade show graphics, measured by cross-functional stakeholder feedback and periodic brand consistency audits. • Utilize project management and other marketing tech tools to manage publication schedules, agency relationships, and cross-departmental collaborations, measured by stakeholder feedback and the ability to manage competing priorities without disruption to output quality or deadlines. • Use GA4 and Salesforce data to measure campaign effectiveness, reporting on content utilization and ROI to inform future iterations. • Proficiency with AI-assisted content tools (such as ChatGPT, Claude, or Jasper) to accelerate content production, with a demonstrated understanding of how to apply human editorial judgment and regulatory review protocols to AI-generated output. • Perform other duties as requested, directed, or assigned.

Position Summary: The Account Integrity Specialist is responsible for ensuring the accuracy, consistency, and integrity of customer account data across company systems. This role supports operational excellence by creating new accounts, auditing existing records, maintaining ERP data integrity, and managing quarterly GPO maintenance activities. Key Responsibilities: - Develop an in-depth knowledge of Cadwell’s products, services, customer structure, and business processes - Create and maintain customer accounts in Syteline and related systems, ensuring completeness and accuracy of required documentation and data fields. Process account creation requests and perform account updates, including address changes, acquisitions, and other customer record modifications. - Audit existing customer accounts to ensure data accuracy, proper classification, pricing alignment, account hierarchy, tax status, and compliance with internal policies - Clean and standardize account data in Syteline, correcting discrepancies, duplicates, inactive records, and incomplete information - Perform quarterly GPO maintenance, including contract validation, pricing updates, eligibility verification, and system updates to ensure compliance with agreements - Collaborate with Sales, Finance, Service, and other departments to resolve account discrepancies and clarify account structure or contract details - Ensure proper documentation and record retention in accordance with company policies and audit requirements - Support ERP and CRM (Salesforce) data integrity initiatives, including reporting, data validation, and process improvement efforts. Ensure proper conversion of prospect accounts and maintain data quality by preventing duplicate prospect and customer records. - Assist in developing and maintaining standard operating procedures related to account creation, maintenance, and GPO updates - Identify opportunities to improve account management workflows and recommend process enhancements - Perform other duties as requested, directed, or assigned Education / Experience: - Bachelor's Degree in Business, Finance, Accounting, Information Systems, or related field preferred - 2+ years of experience in account management, data management, order management, finance operations, or related field required - Experience working within an ERP system (Syteline preferred) - Experience in medical device, healthcare, or regulated industry environments preferred Job Knowledge / Requirements: - Highly detail-oriented and organized - A “customer first”mentality - Strong problem-solving and decision-making skills - Communicate clearly and effectively, demonstrating strong listening, speaking, and writing skills; formal presentation skills before internal and external groups to clearly communicate highly technical information and legal requirements - Ability to work successfully as part of a highly dynamic and fast-paced team - Knowledge of Cadwell product lines and technology, and standard concepts, practices, and procedures within the medical devices industry - Competency in computer skills: MS Office and Google applications, ERP, CRM, and query tools - Exhibits Cadwell’s core values of Integrity, Initiative, Accountability, Commitment to Excellence, and Service to Others Travel & Work Requirements: - General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision and 2-way written/verbal communication. More specific details may be provided as needed or requested. - Extensive use of computer and telephone - Travel may be required; must be able to obtain necessary travel documents - Work hours outside normal business hours may be required to meet business needs Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com. Salary Range $20—$27 USD

Position Summary: Cadwell is seeking a Product Owner – EEG to serve as the vital link between our clinical vision and engineering execution. This role is designed for a professional with a technical foundation who has gained hands-on experience in the EEG clinical environment and now wishes to drive product development from the "inside." As the Technical Translator for the EEG product line, you will spend approximately 70% of your time working directly with the engineering team to manage the product backlog, lead technical grooming, and ensure that every feature, whether hardware or software, is clinically usable and technically sound. The Product Owner works in close partnership with the Product Manager, who owns overall product strategy, market positioning, and lifecycle decisions. The Product Owner ensures that strategy is translated into technically sound and executable development plans. Job Duties and Responsibilities: - Backlog Ownership & Prioritization: Manage and refine the EEG product backlog to align with PM roadmap and business priorities, ensuring the team is always working on the most impactful features and maintenance tasks to resolve competing priorities. - Features Definition: Translate clinical workflows and user needs into clear product features. Define "Definition of Done" and acceptance criteria to ensure engineering efforts align with user expectations. - Technical Grooming & Collaboration: Participate in technical grooming sessions to provide clinical context and clarify functional goals, helping the engineering team assess technical feasibility, architectural impact and requirements development. - User Acceptance Testing (UAT): Lead functional validation and user acceptance testing to ensure they meet market needs and satisfy the defined acceptance criteria. - Hardware/Software Ecosystem Alignment: Ensure that software requirements account for the full EEG ecosystem, including amplifiers and headboxes, to maintain seamless signal acquisition and a cohesive user experience. - Escalated Support Partnership: Provide expert clinical and functional guidance to the service and support teams to help diagnose complex escalated customer issues and identify potential product enhancements. - Documentation: Create and maintain user-facing documentation, release notes, and functional requirements to support product transparency and training. - Other Duties: Perform other duties as requested, directed, or assigned. Qualifications: Knowledge, Skills, and Abilities - Technical Translation: Ability to decompose complex clinical workflows into logical, granular requirements and clear specifications for engineering teams. - Systems Thinking: Ability to understand technical specifications, system architecture, and signal processing basics to effectively communicate with engineering. - Detail-Oriented Communication: Exceptional English written and oral communication skills; specifically, the ability to document "Definitions of Done" and technical specifications that are testable, concise, and unambiguous. - Problem Diagnosis: Ability to provide strategic technical insight for escalated customer issues, distinguishing between software bugs, hardware failures, and clinical misconfigurations. - Strong Prioritization Skills: Ability to make difficult trade-off decisions and manage a product backlog to maximize value in each development sprint. - Collaboration: Ability to complete work both independently and as an effective member of a team; adapt to changing requirements and priorities. Education / Experience: - Education: Bachelor’s degree (BS) in Engineering (Biomedical, Electrical, or Computer Engineering) or Computer Science is strongly preferred; a BS in a clinical or life science field with equivalent professional technical experience will be considered. - Experience Requirements: - Technical & Product Background: 3+ years of experience in software product development, technical systems analysis, or engineering. Candidates must demonstrate a clear ability to decompose complex system logic into granular, testable specifications. - Preferred Qualifications: - Clinical Exposure: Experience with clinical EEG workflows or neurodiagnostic equipment; alternatively, a demonstrated aptitude for learning complex clinical workflows to bridge user needs with technical feasibility. - Industry Knowledge: Experience in a medical device or similarly regulated environment, specifically with hardware/software integration such as signal acquisition, amplifiers, or sensors. - Agile Proficiency: Previous experience in a Product Owner or Business Analyst role using Agile/Scrum methodologies and project management tools like Azure DevOps or Jira. Physical Requirements / Working Conditions: - Physical Demands: Positions working with Cadwell equipment may require reaching, bending, stooping, and lifting/carrying up to 50 pounds; finger dexterity for repetitive motions; and visual acuity including color vision. - Location: Strong preference is to be based out of headquarters in Kennewick, WA. Will consider remote for the right candidate. - Travel: Travel to various commercial events and key customer sites is required (approximately 10-15% if in Kennewick, up to 30% if remote). - Compliance: Role supported by a dedicated Quality and Regulatory (QARA) team; however, the PO must ensure products adhere to clinical data integrity and medical device standards (FDA, HIPAA, etc.). Credentialing: May be required to register with a vendor credentialing service and complete a US federal background check for access to government facilities. Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com. Salary Range $120,000—$140,000 USD

• Develop an in-depth knowledge of Cadwell’s products and services • Oversee the processing of customer quotations, orders, and changes/returns • Ensure requests and inquiries from customers and field sales are handled, and issues are resolved • Serve as liaison and customer advocate with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly • Oversee and coordinate demo equipment logistics and collaborate with Marketing to support campaigns, promotions, and product launches as needed • Manage and track RMAs, customer incidents, and Out-of-Box Failures (OOBF), ensuring timely resolution, proper documentation, and root cause feedback to appropriate teams • Develop and monitor departmental performance metrics to drive performance • Administer and support CadRent activities, including order processing, tracking, billing coordination, and customer communication • Continuously optimizes team process and manages department expenses to budget • Ensure direct reports are trained and evaluated on their knowledge, skills, capabilities and progress, contributions and commitment to Cadwell’s business success. Provide expertise and technical direction, guidance, and support to team members as needed • Establish and maintain detailed departmental training procedures/materials • Perform other duties as requested, directed, or assigned

Position Summary: Key Duties / Responsibilities: Champion the Cadwell global brand by evolving our style guide and managing a comprehensive digital asset library to deliver a unified identity across all channels Design and execute visually-compelling assets for social media, email, web, and digital advertising Partner with cross-functional teams, including product managers, engineers, and clinical educators, to translate complex device functionality into intuitive diagrams, iconography, and visual assets Collaborate with sales and marketing teams to design high-impact sales tools and digital media packages, including brochures, flyers, white papers, PowerPoint presentations, and catalogs Manage front-end web design and CMS presence (WordPress, HTML/CSS) Plan and coordinate photography and video shoots with external contractors Drive experiential design for global trade shows, managing booth layouts and graphics and the visual customer journey for major industry events Ensure marketing materials and digital campaigns comply with medical device regulations (e.g. FDA, EU MDR) and industry standards, collaborating with regulatory affairs as needed Track digital marketing analytics (email, social, web), making informed decisions and creative revisions to graphics Leverage AI-driven design tools to improve workflow efficiency and optimize outputs for graphic design projects Other duties as designed Education / Experience: Bachelor’s degree in marketing, communications, graphic design, or a related field 3-5+ years of design and marketing experience, with a preference for highly regulatory industries (medical device or healthcare) A strong digital portfolio showcasing digital campaigns and tradeshow booth design Job Knowledge / Requirements: Physical Requirements / Working Conditions: General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested. Use of computer Work outside normal business hours may be required to meet business needs Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com. Salary Range $75,000 — $95,000 USD

• Direct Team Management: Lead, mentor, and develop a team of IT service professionals focused on maintaining Cadwell software in complex hospital IT ecosystems, including Windows Server, SQL databases, application virtualization, and networking. • Escalation: Act as a primary escalation point for complex issues, ensuring rapid resolution and system recovery. • Project Oversight: Act as the technical oversight for service delivery projects (upgrades and migrations), managing timelines and resources to ensure they are completed on time and with technical precision. • Workflow Optimization: Partner with Product Specialists to translate root-cause data into improved deployment protocols for service and implementation teams. • Contractual Excellence: Manage the Account Managers as a service delivery arm; ensure they are proactively delivering on Service Contract line items (e.g., proactive system audits, software roadmap reviews, and site visits). • Customer Advocacy: Ensure Account Managers are deeply embedded in the technical status of their accounts, acting as the "voice of the customer" to the Support and Product Specialists. • Retention through Service: Drive service contract renewals by demonstrating the tangible value and uptime provided by the Service Delivery team. • Drive improvements in customer satisfaction, first-time fix rates, and team efficiency. • Provide product performance feedback to help inform future design improvements. • Represent IT Service Delivery at leadership meetings, collaborating to align goals and optimize service delivery operations. • Manage the team’s annual expense budget to support the company's financial objectives.

• Lead content strategy and execution for Cadwell’s electrodes and accessories line, focusing on driving demand and recurring revenue for device consumables • Create, update, and optimize product descriptions for the company e-store and catalogs • Develop and manage a multi-channel social media strategy, including paid social campaigns, to drive traffic to e-store listings • Partner with regulatory and quality teams to ensure marketing collateral meets compliance standards and quality requirements • Collaborate with product managers, clinical educators, engineer, sales, and regulatory to develop brochures, catalogs, and specification sheets • Manage targeted email campaigns to nurture leads and encourage repeat consumable purchases • Monitor industry trends and leverage AI tools to scale content production • Ensure the Cadwell brand voice remains consistent across all global accessory promotions and internal communications