Cadwell

• Deliver Tier 2 technical support for international distributors and domestic customers, troubleshooting and resolving complex IT issues related to networking, databases, storage, software, and HL7. • Partner with Cadwell's international distributors to advise on IT infrastructure design and requirements for Cadwell software deployments as related to tender responses. • Partner with Cadwell's after-hours support staff to ensure priority clinical support for international distributors with active service contracts. • Serve as a technical resource for Cadwell's international distributors throughout the support lifecycle, advising on and executing software upgrades, server migrations, and related infrastructure activities. • Ensure IT systems and processes comply with international data privacy and security regulations (e.g., GDPR, APPI, or local equivalents); advise distributors on compliance best practices. • Recommend and support region-specific disaster recovery plans and backup solutions to address local risks. • Deliver training and workshops for distributors to increase system familiarity and operational effectiveness.

• Deliver regulatory compliant, high-quality product installation and customer training. • Coordinate with Customer Implementation Team to create Implementation Plans. • Execute technical installation activities including equipment assembly and software configuration. • Maintain compliance with regulatory standards during installation activities. • Document and escalate installation issues as necessary. • Participate in Technical Implementation Team Meetings to maximize efficiency.

• Serve as one of Cadwell's clinical resources for the EEG product portfolio. • Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases. • Work with Cadwell’s Manager of Education and Training and EMU Clinical Education Specialist to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency. • Assist with the design and delivery of a comprehensive educational portfolio for the EEG product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. • Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. • Serve as a point of contact for internal Cadwell teams seeking clinical expertise and user insight. • Support product evaluations at prospective enterprise customer sites by providing on-site clinical expertise, workflow guidance, and end-user support. • Provide post-implementation support and troubleshooting to assigned customers as needed.

• Serve as Cadwell's clinical expert for the Cascade IONM product portfolio. • Serve as the primary vision for Cadwell’s EDX/US education strategy and assist with its execution. • Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases. • Work with Cadwell’s Manager of Education and Training to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency. • Oversee the design and delivery of a comprehensive educational portfolio for the IONM product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed. • Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are: • Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process. • Assist with documenting clinical configuration, training deliverables, and timelines in a detailed Scope of Work as needed. • Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course. • Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan. • Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary. • Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials. • Serve as the primary point for internal Cadwell teams seeking clinical expertise and user insight. • Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights. • Assist the Sales Team with product presentations and demonstrations, as well as assist with providing appropriate quotations for configurations to meet site-specific workflow needs. • Assist the Sales Team by providing on-site clinical expertise, workflow guidance, and end-user support during product evaluations at prospective enterprise customer sites. • Provide post-implementation support and troubleshooting to assigned customers as needed. • Oversee the development and delivery of educational content, providing training and support for internal Cadwell team members as needed. • Assist the Manager of Education and Training to define, measure, and monitor Key Performance Indicators (KPIs) for the educational team that drive continuous improvement and support team success, and use these KPIs to reappraise personal performance constantly. • Escalate any issues of concern to the Manager of Education and Training in a timely manner. • Performs other duties as assigned to support team and organizational needs.

• Deliver compliant and high-quality product installation and setup • Provide technical configurations and customer training • Collaborate within Cadwell’s Technical Installation team • Improve customer 'go-live' experiences and Installation Team efficiency • Document technical installation issues and recommendations

• Own the strategy, positioning, and lifecycle for Cadwell’s flagship product line • Conduct ongoing global market research, key opinion leader engagement, clinical site visits, win/loss analysis, and competitive assessments • Build and maintain business cases for major product investments • Develop and execute go-to-market strategies for new product releases • Manage the full product lifecycle for the IONM product line

Role Description As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You’ll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you. - Be the go-to resource for customers, guiding them through product operation, configuration, and best practices - Troubleshoot hardware, software, and networking issues with confidence and efficiency - Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction - Build deep expertise across the full Cadwell product line - Participate in weekend support rotation and an on-call rotation for after-hours escalations - Take on additional responsibilities as the team and business evolve Qualifications - Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology - Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred) - Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus) - At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred) Requirements - Solid computer proficiency, including familiarity with software platforms, networking, and hardware - Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus) - Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone - Customer-first mindset: empathetic, professional, and skilled at building lasting relationships - Sharp analytical thinker who can assess problems quickly and deliver practical solutions - Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs Benefits - Work on products that directly impact patient care in clinical neurophysiology and sleep medicine - Flexible location - headquarters in Kennewick, WA or fully remote - Join a collaborative, mission-driven team that invests in your growth Salary Range $80,000 — $100,000 USD

• Develop and execute a comprehensive editorial calendar that aligns content outputs with product launch cycles and quarterly business objectives, measured by the consistency and completeness of planned content outputs relative to agreed-upon timelines. • Create, edit, and manage high-impact content, including digital ad campaigns, white papers, case studies, brochures, and catalogs for web, social media, and email, measured by stakeholder satisfaction, adherence to brand voice, and minimal revision cycles through internal review. • Lead content strategy for the company website (WordPress), ensuring site is optimized for both search engines and AI-driven answer engines (SEO/AEO), measured by directional improvement in audience engagement and content discoverability over defined review periods. • Collaborate with product management to develop tools that empower our global sales force to address clinical objections and community value across product and services lines, measured by utilization rates and qualitative feedback from the direct sales team and international distributors. • Maintain and enforce the content and editorial style guide to ensure messaging consistency across all public-facing touchpoints, from social media posts to large-scale trade show graphics, measured by cross-functional stakeholder feedback and periodic brand consistency audits. • Utilize project management and other marketing tech tools to manage publication schedules, agency relationships, and cross-departmental collaborations, measured by stakeholder feedback and the ability to manage competing priorities without disruption to output quality or deadlines. • Use GA4 and Salesforce data to measure campaign effectiveness, reporting on content utilization and ROI to inform future iterations. • Proficiency with AI-assisted content tools (such as ChatGPT, Claude, or Jasper) to accelerate content production, with a demonstrated understanding of how to apply human editorial judgment and regulatory review protocols to AI-generated output. • Perform other duties as requested, directed, or assigned.

Position Summary: The Account Integrity Specialist is responsible for ensuring the accuracy, consistency, and integrity of customer account data across company systems. This role supports operational excellence by creating new accounts, auditing existing records, maintaining ERP data integrity, and managing quarterly GPO maintenance activities. Key Responsibilities: - Develop an in-depth knowledge of Cadwell’s products, services, customer structure, and business processes - Create and maintain customer accounts in Syteline and related systems, ensuring completeness and accuracy of required documentation and data fields. Process account creation requests and perform account updates, including address changes, acquisitions, and other customer record modifications. - Audit existing customer accounts to ensure data accuracy, proper classification, pricing alignment, account hierarchy, tax status, and compliance with internal policies - Clean and standardize account data in Syteline, correcting discrepancies, duplicates, inactive records, and incomplete information - Perform quarterly GPO maintenance, including contract validation, pricing updates, eligibility verification, and system updates to ensure compliance with agreements - Collaborate with Sales, Finance, Service, and other departments to resolve account discrepancies and clarify account structure or contract details - Ensure proper documentation and record retention in accordance with company policies and audit requirements - Support ERP and CRM (Salesforce) data integrity initiatives, including reporting, data validation, and process improvement efforts. Ensure proper conversion of prospect accounts and maintain data quality by preventing duplicate prospect and customer records. - Assist in developing and maintaining standard operating procedures related to account creation, maintenance, and GPO updates - Identify opportunities to improve account management workflows and recommend process enhancements - Perform other duties as requested, directed, or assigned Education / Experience: - Bachelor's Degree in Business, Finance, Accounting, Information Systems, or related field preferred - 2+ years of experience in account management, data management, order management, finance operations, or related field required - Experience working within an ERP system (Syteline preferred) - Experience in medical device, healthcare, or regulated industry environments preferred Job Knowledge / Requirements: - Highly detail-oriented and organized - A “customer first”mentality - Strong problem-solving and decision-making skills - Communicate clearly and effectively, demonstrating strong listening, speaking, and writing skills; formal presentation skills before internal and external groups to clearly communicate highly technical information and legal requirements - Ability to work successfully as part of a highly dynamic and fast-paced team - Knowledge of Cadwell product lines and technology, and standard concepts, practices, and procedures within the medical devices industry - Competency in computer skills: MS Office and Google applications, ERP, CRM, and query tools - Exhibits Cadwell’s core values of Integrity, Initiative, Accountability, Commitment to Excellence, and Service to Others Travel & Work Requirements: - General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision and 2-way written/verbal communication. More specific details may be provided as needed or requested. - Extensive use of computer and telephone - Travel may be required; must be able to obtain necessary travel documents - Work hours outside normal business hours may be required to meet business needs Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com. Salary Range $20—$27 USD

Position Summary: Cadwell is seeking a Product Owner – EEG to serve as the vital link between our clinical vision and engineering execution. This role is designed for a professional with a technical foundation who has gained hands-on experience in the EEG clinical environment and now wishes to drive product development from the "inside." As the Technical Translator for the EEG product line, you will spend approximately 70% of your time working directly with the engineering team to manage the product backlog, lead technical grooming, and ensure that every feature, whether hardware or software, is clinically usable and technically sound. The Product Owner works in close partnership with the Product Manager, who owns overall product strategy, market positioning, and lifecycle decisions. The Product Owner ensures that strategy is translated into technically sound and executable development plans. Job Duties and Responsibilities: - Backlog Ownership & Prioritization: Manage and refine the EEG product backlog to align with PM roadmap and business priorities, ensuring the team is always working on the most impactful features and maintenance tasks to resolve competing priorities. - Features Definition: Translate clinical workflows and user needs into clear product features. Define "Definition of Done" and acceptance criteria to ensure engineering efforts align with user expectations. - Technical Grooming & Collaboration: Participate in technical grooming sessions to provide clinical context and clarify functional goals, helping the engineering team assess technical feasibility, architectural impact and requirements development. - User Acceptance Testing (UAT): Lead functional validation and user acceptance testing to ensure they meet market needs and satisfy the defined acceptance criteria. - Hardware/Software Ecosystem Alignment: Ensure that software requirements account for the full EEG ecosystem, including amplifiers and headboxes, to maintain seamless signal acquisition and a cohesive user experience. - Escalated Support Partnership: Provide expert clinical and functional guidance to the service and support teams to help diagnose complex escalated customer issues and identify potential product enhancements. - Documentation: Create and maintain user-facing documentation, release notes, and functional requirements to support product transparency and training. - Other Duties: Perform other duties as requested, directed, or assigned. Qualifications: Knowledge, Skills, and Abilities - Technical Translation: Ability to decompose complex clinical workflows into logical, granular requirements and clear specifications for engineering teams. - Systems Thinking: Ability to understand technical specifications, system architecture, and signal processing basics to effectively communicate with engineering. - Detail-Oriented Communication: Exceptional English written and oral communication skills; specifically, the ability to document "Definitions of Done" and technical specifications that are testable, concise, and unambiguous. - Problem Diagnosis: Ability to provide strategic technical insight for escalated customer issues, distinguishing between software bugs, hardware failures, and clinical misconfigurations. - Strong Prioritization Skills: Ability to make difficult trade-off decisions and manage a product backlog to maximize value in each development sprint. - Collaboration: Ability to complete work both independently and as an effective member of a team; adapt to changing requirements and priorities. Education / Experience: - Education: Bachelor’s degree (BS) in Engineering (Biomedical, Electrical, or Computer Engineering) or Computer Science is strongly preferred; a BS in a clinical or life science field with equivalent professional technical experience will be considered. - Experience Requirements: - Technical & Product Background: 3+ years of experience in software product development, technical systems analysis, or engineering. Candidates must demonstrate a clear ability to decompose complex system logic into granular, testable specifications. - Preferred Qualifications: - Clinical Exposure: Experience with clinical EEG workflows or neurodiagnostic equipment; alternatively, a demonstrated aptitude for learning complex clinical workflows to bridge user needs with technical feasibility. - Industry Knowledge: Experience in a medical device or similarly regulated environment, specifically with hardware/software integration such as signal acquisition, amplifiers, or sensors. - Agile Proficiency: Previous experience in a Product Owner or Business Analyst role using Agile/Scrum methodologies and project management tools like Azure DevOps or Jira. Physical Requirements / Working Conditions: - Physical Demands: Positions working with Cadwell equipment may require reaching, bending, stooping, and lifting/carrying up to 50 pounds; finger dexterity for repetitive motions; and visual acuity including color vision. - Location: Strong preference is to be based out of headquarters in Kennewick, WA. Will consider remote for the right candidate. - Travel: Travel to various commercial events and key customer sites is required (approximately 10-15% if in Kennewick, up to 30% if remote). - Compliance: Role supported by a dedicated Quality and Regulatory (QARA) team; however, the PO must ensure products adhere to clinical data integrity and medical device standards (FDA, HIPAA, etc.). Credentialing: May be required to register with a vendor credentialing service and complete a US federal background check for access to government facilities. Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com. Salary Range $120,000—$140,000 USD