Genesco

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service • Ensure the safety and privacy of customer data by following all company policies and procedures • Perform other duties as needed to support overall business operations

Role Description We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers. Note: Work From Home opportunity available only to Tennessee residents. Key Responsibilities: - Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. - Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. - Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. - Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service. - Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures. - Additional Support: Perform other duties as needed to support overall business operations. Qualifications - Experience: Previous customer service or retail experience is preferred but not required. - Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax. - Interpersonal Skills: Ability to connect with customers and respond effectively to their needs. - Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals. - Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions. - Conflict Resolution: Professionalism in handling and de-escalating conflicts. - Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): - Sunday: 10:00 AM – 7:00 PM - Monday–Friday: 7:00 AM – 8:00 PM - Saturday: 9:00 AM – 6:00 PM Note: Business hours may extend during peak times to meet coverage needs. Benefits - Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance. - Weekly Pay: Receive weekly payment every Friday. - Paid Training: Start with two weeks of fully paid training to set you up for success. - Supportive Team Environment: Join a collaborative and inclusive team that values your contributions. - Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs. Work From Home Requirements - Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality. - Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system. Tablets and MacBook Airs are not permitted. - RAM: Minimum of 16 GB. - Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup). - Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours. - Web Camera: Integrated or external webcam. - Mouse: External mouse required. - Cell Phone: Must have Wi-Fi capability and a charger. - Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed. - Minimum speed: 50 Mbps download / 5 Mbps upload. - Recommended speed: 100+ Mbps download / 10+ Mbps upload. - Test your speed at www.speedtest.net . - You must pass the official system test at www.networktest.twilio.com using Google Chrome. - Power: Devices must remain charged at all times to avoid work disruptions. - Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

• Support the Company’s growth initiatives and retail strategies by leading all facets of the real estate process, including market and location strategy, site selection, financial evaluation, lease negotiations, and legal documentation for new and existing stores. • Partner with landlords and internal stakeholders to develop and execute negotiation strategies that optimize occupancy costs, enhance store performance, and improve long-term profitability for Genesco, including the successful restructuring and renegotiation of existing leases. • Execute on a comprehensive real estate strategy to meet opening objectives for Genesco brands. • Assist in meeting targeted financial objectives for all divisions. • Promote strong relationships with landlords to enhance overall awareness of company brands and retail concepts, negotiate and secure favorable lease terms and locations to maximize profitability of each store. • Manage the process with Construction and Legal so that approved stores are opened on time and delivered in the manner presented. • Oversee preparation of lease documents with legal team. • Maintain and update leasing reports for management with clerical staff. • Monitor national retail real estate market activity for trends and new developments.

• Handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service. • Ensure the safety and privacy of customer data by following all company policies and procedures. • Perform other duties as needed to support overall business operations.

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. • Foster strong customer relationships to enhance retention and loyalty. • Work cross-functionally with internal teams to ensure seamless customer experience. • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. • Serve as a brand ambassador by upholding company values and delivering outstanding service. • Apply coaching, feedback, and training to enhance performance and customer satisfaction. • Ensure the security and privacy of customer information. • Perform additional duties as required to support business operations.

Title: Lease Administrative Manager- Hybrid- Genesco Location: Nashville United States Full-Time Hybrid Job Category: Accounting Job Description: Job Summary This position is responsible for overseeing the System and Lease Admins. Maintaining effective communications with Landlords, internal departments and Lucernex, Applicant should be able to reconcile challenging accounts and have experience with monthly accounting processes. Applicant should also be a strong leader with the ability to multitask and handle time constraints. Job Responsibilities - Oversee Lease Admins and System Admin. - Assist with System Admin duties when needed and act as backup in System Admin's absence. - Works with the Legal Department to prepare Estoppels and SNDA letters. - Reconcile accounts pertaining to Estoppels. - Work with Landlords and A/R admins to collect data regarding invoices. - Negotiate and settle disputes where a correction to invoice/account cannot be obtained. - Plan course of action to resolve incorrect invoices/charges/calculations or lease interpretations and prepare dispute letters to be sent to Landlords. - Assist Lease Accounting Manager with Co-Tenancy disputes, as needed. - Perform routine and special projects as needed. - Provide backup assistance with month-end and quarter-end accounting close processes, which includes, but is not limited to: - Set up rent accrual spreadsheets. - Support Lease Accounting Manager in running rent accruals and percentage rent accruals. - Assist, as needed, with balancing 842 schedules and setting up journal entry spreadsheets. - Assist with accounting close reports. - Manage documents and document storage system. - Oversee dispute log and debit balance report. - Assist analysts with challenging account reconciliations and escalated disputes. - Assist Real Estate Legal with lease negotiations as it relates to the financial requirements. - Provide backup assistance with the scheduling of monthly rent. Ensuring that the rent payments are accurate and timely. Job Requirements - Bachelor's Degree in business or related field of study preferred - 3+ years of relevant experience in Accounting, preferably Lease Accounting, Retail Real Estate or Retail Legal - Lucernex REM system and/or PeopleSoft A/P software experience a plus - Strong management skills and attention to detail - Strong organization and prioritization skills - Excellent communication skills (written and verbal) - Works well under time constraints - Proficient in MS Office (Excel, Word) and strong PC skills #hybrid #LI-LC1

The Ideal Candidate As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure. Position Benefits - 40% off employee discount at all Genesco retail locations and online. - Advancement opportunities within the first 6 months of employment. - Weekly pay - Dental, Life, Medical, and Vision coverage and insurance. - 401K Contribution program. - Journeys and Genesco Scholarship programs. - Tuition and Student Loan Repayment assistance. - Employee Assistance – Mental Health, Financial Planning, and Legal Advice.  Job Responsibilities:  - Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.  - Foster strong customer relationships to enhance retention and loyalty.  - Work cross-functionally with internal teams to ensure seamless customer experience.  - Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.  - Serve as a brand ambassador by upholding company values and delivering outstanding service.  - Apply coaching, feedback, and training to enhance performance and customer satisfaction.  - Ensure the security and privacy of customer information.  - Perform additional duties as required to support business operations.  Job Requirements:  - High school diploma or GED.  - 1-2 years of customer service or retail experience preferred.  - Strong verbal, written, and interpersonal communication skills.  - Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.  - Proficiency in learning and using new software applications.  - Excellent problem-solving and conflict resolution skills.  - Strong attention to detail and ability to multitask effectively.  - Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.  - Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).  - Bilingual proficiency in Spanish.   Work From Home Requirements:  - Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.  - Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.   - Tablets and Chromebooks are not permitted.  - RAM: Minimum of 16 GB.  - Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).  - Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.  - Web Camera: Integrated or external webcam.  - Mouse: External mouse required.  - Cell Phone: Must have Wi-Fi capability and a charger.  - Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.   - Minimum speed: 50 Mbps download / 5 Mbps upload.  - Recommended speed: 100+ Mbps download / 10+ Mbps upload.   - Test your speed at www.speedtest.net.  - You must pass the official system test at www.networktest.twilio.com using Google Chrome.  - Power: Devices must remain charged at all times to avoid work disruptions.  - Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure. Job Responsibilities - Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. - Foster strong customer relationships to enhance retention and loyalty. - Work cross-functionally with internal teams to ensure seamless customer experience. - Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. - Serve as a brand ambassador by upholding company values and delivering outstanding service. - Apply coaching, feedback, and training to enhance performance and customer satisfaction. - Ensure the security and privacy of customer information. - Perform additional duties as required to support business operations. Requirements - High school diploma or GED. - 1-2 years of customer service or retail experience preferred. - Strong verbal, written, and interpersonal communication skills. - Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. - Proficiency in learning and using new software applications. - Excellent problem-solving and conflict resolution skills. - Strong attention to detail and ability to multitask effectively. - Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. - Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). - Bilingual proficiency in Spanish. Work From Home Requirements - Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality. - Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system. Tablets and Chromebooks are not permitted. - RAM: Minimum of 16 GB. - Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup). - Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours. - Web Camera: Integrated or external webcam. - Mouse: External mouse required. - Cell Phone: Must have Wi-Fi capability and a charger. - Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed. Minimum speed: 50 Mbps download / 5 Mbps upload. Recommended speed: 100+ Mbps download / 10+ Mbps upload. - Power: Devices must remain charged at all times to avoid work disruptions. - Verification: All equipment and internet access are your responsibility and will be verified during onboarding. Benefits - 40% off employee discount at all Genesco retail locations and online. - Advancement opportunities within the first 6 months of employment. - Weekly pay. - Dental, Life, Medical, and Vision coverage and insurance. - 401K Contribution program. - Journeys and Genesco Scholarship programs. - Tuition and Student Loan Repayment assistance. - Employee Assistance – Mental Health, Financial Planning, and Legal Advice.