2Modern

• Own the overall health, performance, and strategic direction of an assigned portfolio of luxury brands. • Build trusted relationships with vendor partners, serving as their primary business advisor and day-to-day point of contact. • Lead assortment planning, business reviews, promotional planning, pricing discussions, and long-term growth initiatives. • Identify opportunities to strengthen partnerships through thoughtful business recommendations backed by data and market insights. • Ensure alignment with 2Modern's merchandising standards, operational requirements, and brand presentation expectations. • Develop curated assortments that reflect customer demand, design leadership, and business performance. • Drive assortment optimization through SKU productivity analysis, whitespace identification, lifecycle management, and rationalization initiatives. • Evaluate opportunities for expansion, contraction, and new product introductions based on profitability, customer behavior, and market trends. • Partner with leadership on new brand launches, seasonal merchandising strategies, and category growth initiatives. • Monitor competitive positioning, pricing, and industry trends to maintain 2Modern's premium market position. • Own brand performance through ongoing analysis of sales, gross profit, margin, return rates, customer experience, inventory considerations, and operational metrics. • Translate data into actionable recommendations that improve profitability and customer experience. • Identify risks, opportunities, and emerging trends, proactively developing strategies to accelerate growth or address underperformance. • Support forecasting, promotional planning, and business reviews with data-driven insights. • Partner closely with Marketing, Site Merchandising, Production, Operations, Trade, Customer Experience, and Leadership to ensure flawless execution across the customer journey. • Ensure products launch accurately, are merchandised effectively, and meet 2Modern's standards for content quality, imagery, navigation, and discoverability. • Coordinate promotional initiatives, assortment updates, pricing changes, and operational improvements across departments. • Help create alignment around merchandising priorities through clear communication and shared business objectives.

Role Description 2Modern is seeking a strategic Brand Merchandising Manager to lead the growth and performance of a portfolio of luxury home furnishings brands. Serving as the primary business owner for your brands, you'll drive merchandising strategy, business planning, and cross-functional execution to deliver exceptional customer experiences and profitable growth. - Build trusted vendor partnerships. - Shape assortments and identify growth opportunities. - Ensure each brand is positioned for success across 2Modern's digital marketplace. - Leverage performance insights, customer behavior, and market trends to influence strategy and drive results. This role is ideal for someone who thrives at the intersection of strategy and execution, enjoys collaborating across teams, and is passionate about building long-term partnerships with world-class design brands. Qualifications - 5+ years of merchandising or category management experience within luxury home furnishings, lighting, furniture, or premium consumer brands. - A strong business mindset with experience managing assortment performance, profitability, and strategic growth initiatives. - Strong analytical skills and confidence using data to influence merchandising decisions. - Experience building collaborative vendor relationships while balancing brand needs with business objectives. - Outstanding organizational skills and the ability to manage multiple complex initiatives simultaneously. - A refined design sensibility and strong merchandising eye, paired with a disciplined, customer-first approach to assortment planning. - Excellent communication skills and the ability to influence cross-functional teams and external partners. - Advanced proficiency in Excel or Google Sheets; familiarity with Shopify and modern eCommerce merchandising platforms is preferred. Requirements - Own the overall health, performance, and strategic direction of an assigned portfolio of luxury brands. - Build trusted relationships with vendor partners, serving as their primary business advisor and day-to-day point of contact. - Lead assortment planning, business reviews, promotional planning, pricing discussions, and long-term growth initiatives. - Identify opportunities to strengthen partnerships through thoughtful business recommendations backed by data and market insights. - Ensure alignment with 2Modern's merchandising standards, operational requirements, and brand presentation expectations. - Develop curated assortments that reflect customer demand, design leadership, and business performance. - Drive assortment optimization through SKU productivity analysis, whitespace identification, lifecycle management, and rationalization initiatives. - Evaluate opportunities for expansion, contraction, and new product introductions based on profitability, customer behavior, and market trends. - Partner with leadership on new brand launches, seasonal merchandising strategies, and category growth initiatives. - Monitor competitive positioning, pricing, and industry trends to maintain 2Modern's premium market position. - Own brand performance through ongoing analysis of sales, gross profit, margin, return rates, customer experience, inventory considerations, and operational metrics. - Translate data into actionable recommendations that improve profitability and customer experience. - Identify risks, opportunities, and emerging trends, proactively developing strategies to accelerate growth or address underperformance. - Support forecasting, promotional planning, and business reviews with data-driven insights. - Partner closely with Marketing, Site Merchandising, Production, Operations, Trade, Customer Experience, and Leadership to ensure flawless execution across the customer journey. - Ensure products launch accurately, are merchandised effectively, and meet 2Modern's standards for content quality, imagery, navigation, and discoverability. - Coordinate promotional initiatives, assortment updates, pricing changes, and operational improvements across departments. - Help create alignment around merchandising priorities through clear communication and shared business objectives. Benefits

• You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between. • Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. • You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents. • Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered. • Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked. • Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy. • Clear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed.

Role Description This is a role for someone who treats customer service as a craft. Someone who understands that the difference between good service and exceptional service is the difference between solving a problem and making a customer feel personally attended to throughout the process. You will be the primary point of contact for 2Modern customers across the full post-purchase experience: - Order status - Delivery coordination - Returns - Damages - Vendor follow-up - Everything in between Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. Our customers expect service comparable to luxury retail and hospitality environments: - Considered, anticipatory, and personally attentive. The right person in this role treats every interaction as a representation of the 2Modern brand, and approaches each customer with the same care a luxury concierge would bring to a longtime guest. You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents. Qualifications - Experience in luxury retail, hospitality, or concierge environments where service standards are elevated and customers expect a personal, considered approach. - Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment. - Comfort navigating Zendesk, Shopify, or comparable platforms. - A naturally elevated communication style. - Sound judgment in situations that require flexibility within policy. - The ability to manage multiple open issues simultaneously without losing track of any of them. - A problem-solving orientation. - Genuine interest in design, home furnishings, or the trade and design industry. Requirements - Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered. - Order research, shipment tracking, and delivery follow-up with carriers and vendors, with proactive communication that anticipates customer questions. - Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion. - Clear documentation and ticket management in Zendesk so every customer feels personally remembered. Benefits - Full-time, remote position. - 40 hours per week. - Standard shift is 11AM to 7:30PM Pacific, Monday through Friday. - Immediate start. To Apply Please send your resume, hourly rate or salary expectations, available start date, and three references.

• Build and manage a personal book of business with interior designers, architects, and design firms across the SF Bay Area • Develop long-term, high-value client relationships with a focus on repeat revenue and growing AOV • Serve as the primary point of contact for regional trade accounts — responsive, knowledgeable, and proactive • Host private client tours and curated events at the 2Modern Residence in San Francisco • Use the showroom as a relationship-building tool and brand expression point for the regional design community • Partner with brand leadership to ensure the showroom reflects 2Modern's curation standards and seasonal priorities • Manage complex, multi-line projects from specification through fulfillment • Maintain margin discipline while delivering competitive, tailored pricing for high-value clients • Partner with operations and CS to ensure a seamless, concierge-level client experience

• Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International) • Ensure accuracy of shipping documents • Identify and fix shipping errors • Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams • Problem-solve transportation challenges before or during transit • File and manage Shipping Claims (Damage, Loss, etc) • Balance ticket volume with follow-up work — staying organized across multiple priorities

About the Role As the Logistics Coordinator, you will work closely with 2Modern’s network of vendors and freight partners to ensure 2Modern’s Residential and Trade customers receive their Large Furniture orders in a safe and timely manner. Your day-to-day will involve creating and coordinating shipments with vendors via various online platforms, as well as regular engagement with 2Modern’s Customer Support and Trade Sales teams to communicate updates in shipping schedules, service upgrades, shipping quote requests, and other ad-hoc tasks that may arise. The ideal candidate is looking for a long-term position where they will collaborate with a team of friendly, like-minded individuals who are focused on Excellent Customer Service by providing best-in-class freight delivery solutions. Core Responsibilities and Daily Activities - Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International) - Ensure accuracy of shipping documents - Identify and fix shipping errors - Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams - Problem-solve transportation challenges before or during transit - File and manage Shipping Claims (Damage, Loss, etc) - Balance ticket volume with follow-up work — staying organized across multiple priorities What Makes Someone Successful Here - Highly organized — You have systems for tracking complex, multi-step processes. You don't let things fall through cracks. - Fast and decisive — You make good decisions quickly. You don't agonize over every detail or become one customer's personal assistant. - Technically capable — You're comfortable with logistics systems, spreadsheets, and data. You can use information to make better decisions. - Clear communicator — You translate logistics situations into plain language for CS and Sales teams. You close the loop. - Self-directed — You manage your own time and priorities. You don't wait to be told what to do next.