2Modern

• You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between. • Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. • You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents. • Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered. • Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked. • Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy. • Clear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed.

Role Description This is a role for someone who treats customer service as a craft. Someone who understands that the difference between good service and exceptional service is the difference between solving a problem and making a customer feel personally attended to throughout the process. You will be the primary point of contact for 2Modern customers across the full post-purchase experience: - Order status - Delivery coordination - Returns - Damages - Vendor follow-up - Everything in between Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. Our customers expect service comparable to luxury retail and hospitality environments: - Considered, anticipatory, and personally attentive. The right person in this role treats every interaction as a representation of the 2Modern brand, and approaches each customer with the same care a luxury concierge would bring to a longtime guest. You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents. Qualifications - Experience in luxury retail, hospitality, or concierge environments where service standards are elevated and customers expect a personal, considered approach. - Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment. - Comfort navigating Zendesk, Shopify, or comparable platforms. - A naturally elevated communication style. - Sound judgment in situations that require flexibility within policy. - The ability to manage multiple open issues simultaneously without losing track of any of them. - A problem-solving orientation. - Genuine interest in design, home furnishings, or the trade and design industry. Requirements - Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered. - Order research, shipment tracking, and delivery follow-up with carriers and vendors, with proactive communication that anticipates customer questions. - Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion. - Clear documentation and ticket management in Zendesk so every customer feels personally remembered. Benefits - Full-time, remote position. - 40 hours per week. - Standard shift is 11AM to 7:30PM Pacific, Monday through Friday. - Immediate start. To Apply Please send your resume, hourly rate or salary expectations, available start date, and three references.

• Build and manage a personal book of business with interior designers, architects, and design firms across the SF Bay Area • Develop long-term, high-value client relationships with a focus on repeat revenue and growing AOV • Serve as the primary point of contact for regional trade accounts — responsive, knowledgeable, and proactive • Host private client tours and curated events at the 2Modern Residence in San Francisco • Use the showroom as a relationship-building tool and brand expression point for the regional design community • Partner with brand leadership to ensure the showroom reflects 2Modern's curation standards and seasonal priorities • Manage complex, multi-line projects from specification through fulfillment • Maintain margin discipline while delivering competitive, tailored pricing for high-value clients • Partner with operations and CS to ensure a seamless, concierge-level client experience

• Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International) • Ensure accuracy of shipping documents • Identify and fix shipping errors • Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams • Problem-solve transportation challenges before or during transit • File and manage Shipping Claims (Damage, Loss, etc) • Balance ticket volume with follow-up work — staying organized across multiple priorities

About the Role As the Logistics Coordinator, you will work closely with 2Modern’s network of vendors and freight partners to ensure 2Modern’s Residential and Trade customers receive their Large Furniture orders in a safe and timely manner. Your day-to-day will involve creating and coordinating shipments with vendors via various online platforms, as well as regular engagement with 2Modern’s Customer Support and Trade Sales teams to communicate updates in shipping schedules, service upgrades, shipping quote requests, and other ad-hoc tasks that may arise. The ideal candidate is looking for a long-term position where they will collaborate with a team of friendly, like-minded individuals who are focused on Excellent Customer Service by providing best-in-class freight delivery solutions. Core Responsibilities and Daily Activities - Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International) - Ensure accuracy of shipping documents - Identify and fix shipping errors - Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams - Problem-solve transportation challenges before or during transit - File and manage Shipping Claims (Damage, Loss, etc) - Balance ticket volume with follow-up work — staying organized across multiple priorities What Makes Someone Successful Here - Highly organized — You have systems for tracking complex, multi-step processes. You don't let things fall through cracks. - Fast and decisive — You make good decisions quickly. You don't agonize over every detail or become one customer's personal assistant. - Technically capable — You're comfortable with logistics systems, spreadsheets, and data. You can use information to make better decisions. - Clear communicator — You translate logistics situations into plain language for CS and Sales teams. You close the loop. - Self-directed — You manage your own time and priorities. You don't wait to be told what to do next.