ALT

• Engage with collectors through chat, email, and phone support • Handle complex account questions and resolve issues with empathy and care • Document interactions and escalate issues as necessary for quick resolution • Collaborate with cross-functional teams to enhance service quality • Gather customer feedback to identify trends and suggest improvements

• Close business. Own the full sales cycle and bring high-end TCG buyers, sellers, and consignors onto Alt. • Hunt daily. We’ll start you with accounts, but your long-term success comes from sourcing new consignors and collectors across all major TCG formats—MTG, Pokemon, One Piece, Flesh & Blood, and beyond. • Build trust. In TCG, reputation is everything. You’ll become the go-to person that serious collectors—from kitchen table players to tournament grinders to whale investors—want to consign with, buy from, and sell to. • Shape product. You’ll spot gaps—whether it’s grading integrations, set-specific pricing tools, sealed product workflows, or buylist features—and bring those insights back to the team. • Run your process. Prospecting, qualification, relationship-building—it’s all muscle memory for you.

• Close business. Own the full sales cycle and bring sports card buyers and sellers onto Alt. • Hunt daily. We’ll start you with accounts, but your long-term success comes from sourcing new consignors and collectors across all sports card categories. • Build trust. In sports cards, reputation is everything. You’ll become the person serious collectors want to consign with, buy from, and sell to. • Shape product. You’ll spot gaps—whether it’s auction formats, pricing tools, or seller workflows—and bring those insights back to the team. • Run your process. Prospecting, qualification, relationship-building—it’s all muscle memory for you.

• Own the end-to-end seller journey from first submission to high-frequency, high-value seller • Identify and close drop-off points across onboarding, Snap to Sell, quote acceptance, vault intake, and resubmission • Build product-led experiences that activate dormant sellers and increase submission frequency among our dealer segment — without requiring manual outreach • Partner with Data and Lifecycle to deploy behavioral triggers and personalized experiences that drive submissions at scale • Drive search-to-bid conversion through better ranking, filtering, recommendations, and real-time Alt Value pricing context • Monitor and improve marketplace health — submission volume, listing rates, bid depth, and sell-through

• Own the full lifecycle of items from arrival at the vault to exit: • Define and enforce predictable, measurable SLAs at every stage. • Continuously identify bottlenecks and failure modes and remove them systematically. • Build scalable systems that support global customers with speed and reliability. • Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes. • Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability. • Partner cross-functionally to ensure vaulted inventory is listed, activated, and monetized quickly. • Maintain high standards for asset handling, insurance, and operational reliability.

• Close business. Own the full sales cycle and bring vintage buyers and sellers onto Alt. • Hunt daily. We’ll start you with accounts, but your long-term success comes from sourcing new consignors and collectors in the vintage space. • Build trust. In vintage, reputation is everything. You’ll become the person serious collectors want to consign with, buy from, and sell to. • Shape product. You’ll spot gaps—whether it’s auction formats, pricing tools, or seller workflows—and bring those insights back to the team. • Run your process. Prospecting, qualification, relationship-building—it’s all muscle memory for you.

• Architect the Auction Engine: Build and scale the high-concurrency bidding and listing systems that power 9-figure annual GMV. • Ship AI-Powered Liquidity: Develop next-gen features that leverage AI to provide instant valuations and upfront liquidity to our consignors and sellers. • Personalize the Hobby: Use data and machine learning to build rich, personalized discovery experiences that match unique collectibles to the right buyers. • Empower Power Users: Design and launch sophisticated management tools for everyone from high-frequency "power sellers" to veteran hobbyists. • Own the Experience: Build end-to-end—from the low-latency backend logic required for live bidding to the sleek, responsive UI where the action happens. • Drive Technical Excellence: Mentor the team and set the standard for code quality, system reliability, and performance.

• Engineer Financial Integrity: Build and maintain our custom-built double-entry ledger system to ensure every cent is accounted for across the platform. • Own Lending Infrastructure: Design and scale our lending products—from the logic of credit disbursements to the automated lifecycle of loan management. • Architect Integrations: Design and implement robust integrations with payment gateways and banking partners, ensuring 99.99% reliability and seamless reconciliation. • Own the UX of Money: Create high-trust user interfaces for payments and lending that make complex financial actions feel simple, transparent, and secure. • Balance Rigor with Speed: Make thoughtful trade-offs between rapid feature shipping and the uncompromising correctness required for financial systems. • Be a Multiplier: Level up the team through rigorous code reviews, technical documentation, and mentorship.

• Own the monthly burn forecast and maintain a <5% variance as we drive toward our June 30th net-zero target. • Develop and enforce ROI-based "Capacity Models" for every department to ensure headcount growth is strictly tied to revenue milestones. • Act as the internal lead on vendor management, auditing SaaS and hardware spend to identify and eliminate "Software Bloat" • Build and maintain the sophisticated financial models required to defend a tech-marketplace valuation (LTV/CAC, GMV Sensitivity, and Auction Take-Rate). • Lead the financial modeling and due diligence required to secure a new Venture Debt line and prepare the company for a successful Series C. • Translate complex internal data into clear financial narratives for the Board and prospective investors. • Take immediate ownership of the 2024 audit, resolving historical bottlenecks and ensuring the company is 100% "Due Diligence Ready." • Collaborate with Engineering and Product to automate financial reporting and ensure data consistency across the platform. • Evaluate financial exposure and implement the necessary internal controls to scale to 100+ employees. • Partner with our CEO and department heads to evaluate the ROI of new auction categories and marketplace initiatives. • Develop capital allocation frameworks to ensure every dollar spent maximizes marketplace GMV and long-term valuation.

• Research, develop, and ship sophisticated pricing models (e.g. Tree-based, Gradient-based, Deep Learning, ensemble methods) to improve valuation accuracy for high-value assets. • Identify new data signals — emanating from data such as auction results to social sentiment — and validate their predictive power through rigorous backtesting and experimentation. • Partner with the Product Engineering team to refine our Risk & Underwriting models, balancing the goal of maximizing cash advances with the need to maintain a balanced lending portfolio. • Collaborate with the Expert Pricing team and domain experts to encode market nuances into automated features and inferences, ensuring our models respect the qualitative factors collectors care about. • Define, monitor, and lift model performance metrics and communicate the "why" behind price coverage, movements, and freshness toward becoming the ultimate liquidity platform.