Role Description
Are you an experienced inside sales professional? Are you comfortable leading by example? Can you coach a team to support high volume daily activity? If you answered yes to any of these questions, you might be interested in becoming a Senior Team Lead with Harte Hanks!
A Senior Lead is an individual contributor role, actively selling our client’s products/services while setting the tone for the rest of the team. In this role, you will help train and coach the team, while also supporting the Customer Success Manager in client engagement.
Key Responsibilities
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Sales
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Align a prospect’s pains, challenges, needs, and/or interests to client offerings.
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Overcome objections and redirect conversations to desired outcomes.
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Schedule appointments or other measurable outcomes based on client-specific criteria.
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Handle inbound phone coverage as needed during periods of high call volumes or absence.
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Apply the most recent product information and messaging to sales activities and assist others in doing so.
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Operations Management
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Create and maintain bi-weekly team schedules, adjustments, and requests.
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Distribute new patient outbound leads daily.
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Reach qualitative and quantitative team and individual targets per program requirements.
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Complete and document quality audit of services provided by team members against set measurements.
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Maintain & report accurate, organized, complete, up-to-date, and relevant employee data.
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Process Improvement & Issue Resolution
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Collect, analyze, and formally present team insights, messaging, or process improvements to the line manager and client.
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Recommend improvements to training, SOPs, process, based on call success data.
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Participate in customer and client listening programs to identify customer needs and expectations.
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Troubleshoot and/or escalate technical problems in a timely manner.
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Leadership & Performance Management
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Provide weekly coaching to team members, including QA related learnings and best practices.
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Participate in new hire and continuing education training for team members.
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Empower others to solve their own problems by providing just enough support.
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Guide others through all the change management stages.
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Behave in accordance with company mission, vision, and values.
Qualifications
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Excellent communication skills such as questioning, engagement techniques, and explanations.
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Exemplary communication skills both written and verbal.
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Experience with sales channels including phone, chat, email, and social media.
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The ability to comply with company policies, procedures, and systems of governance.
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Understanding of colleague’s roles and responsibilities.
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A desire to develop professional relationships across the business.
Requirements
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Professionalism and integrity throughout all interactions with employees, customers, and clients.
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Must reside in one of the following states: AR, CO, FL, GA, IL, KS, MA, NC, NH, NJ, OH, OK, OR, TN, TX, PA, VA.
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Minimum 2 years of Inside Sales Experience.
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Experience with Salesforce or other CRM systems.
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Experience with Outreach, SalesLoft, HubSpot, or other Sales Enablement Tools.
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Microsoft Office Suite proficiency (Outlook, Excel, Word, PPT).
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Creative thinking mindset strongly preferred.
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Knowledge of different learning styles and behavioral motivation techniques.
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Experience in using social media/social selling for prospecting and lead generation.
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Bachelor’s Degree, or an equivalent combination of years of experience.
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Experience in B2B consultative selling of SaaS.
Measurements of Success
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Team Performance and Attrition.
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Time Management.
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Training Success.
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Creating SMART goals for self and team members.
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Approachability and Initiative.
Benefits
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Group Health and Wellness (Medical, Dental, and Vision).
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Health Savings Account (HSA).
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Educational Assistance.
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Voluntary plans, including critical illness, accident, and hospitalization.
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401k plan with Company Match and Roth contributions | Immediate vesting.
