GLOBALTALENT

• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Resolve customer requests while meeting established SLA and quality standards. • Accurately document customer interactions and maintain complete ticket records. • Deliver professional, empathetic, and solution-oriented support through written communication. • Collaborate closely with Operations, Logistics, Fulfillment, and Customer Experience teams.

• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Resolve customer requests while consistently meeting SLA and quality expectations. • Accurately document customer interactions and maintain detailed ticket records. • Prioritize customer requests based on urgency and business impact. • Own customer cases from initial contact through final resolution while keeping clients informed throughout the process. • Process order updates, modifications, replacements, credits, refunds, and account changes. • Investigate delivery issues, missing items, incorrect orders, and operational exceptions. • Maintain accurate customer account information and delivery preferences. • Support onboarding activities and account setup for new business clients. • Ensure operational accuracy across all customer requests. • Deliver professional, empathetic, and solution-oriented support through email and chat. • Respond to inquiries related to orders, billing, deliveries, subscriptions, products, and account management. • Utilize SOPs, internal documentation, and knowledge base resources to provide consistent support. • Maintain exceptional written communication while managing multiple customer conversations. • Partner closely with Operations, Logistics, Fulfillment, Customer Experience, and other internal teams. • Escalate complex customer issues with complete documentation and clear business context. • Follow up on escalated cases until successful resolution. • Communicate operational risks proactively. • Identify recurring customer issues and operational trends. • Recommend improvements to workflows, documentation, and customer experience. • Support process optimization initiatives. • Help maintain internal documentation and knowledge base articles.

• Manage high-volume customer inquiries through email, live chat, and ticket management platforms. • Respond to customer requests professionally, accurately, and within established SLA targets. • Maintain complete and detailed documentation for every ticket and customer interaction. • Prioritize cases based on urgency, business impact, and operational requirements. • Own customer cases from initial contact through final resolution. • Keep clients proactively informed throughout the resolution process. • Manage multiple customer conversations while maintaining service quality and accuracy. • Support onboarding and account setup for new business clients. • Coordinate appropriate resolutions with Logistics, Fulfillment, and Operations teams. • Build trusted relationships with business clients by understanding their operational needs. • Identify recurring customer issues, ticket trends, and operational gaps. • Recommend improvements to workflows, internal documentation, and customer communications.

• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Respond to customer requests professionally, accurately, and within established SLA targets. • Maintain complete and detailed ticket documentation. • Prioritize cases based on urgency, operational impact, and service commitments. • Follow customer cases from initial contact through final resolution. • Keep clients informed throughout the resolution process. • Manage multiple customer conversations while maintaining accuracy and service quality. • Process order entries, updates, modifications, cancellations, replacements, credits, refunds, and account changes. • Investigate missing, damaged, incorrect, or delayed deliveries. • Monitor active orders and proactively communicate updates to customers. • Coordinate appropriate resolutions with Logistics, Fulfillment, and Operations teams. • Maintain accurate delivery information, customer records, and account preferences. • Support new-client account setup and verification. • Respond to inquiries related to orders, billing, deliveries, products, subscriptions, and account management. • Deliver empathetic, professional, and solution-oriented written communication. • Use approved SOPs, macros, templates, and knowledge base resources. • Provide proactive updates during delays, service interruptions, and operational incidents. • Communicate clearly with business clients and internal stakeholders. • Gather complete order, shipment, account, and customer information before escalating cases. • Clearly document the issue, actions already taken, and relevant business impact. • Partner with Operations, Logistics, Fulfillment, and Customer Experience teams. • Follow up on escalated cases until resolution. • Proactively flag recurring operational risks and service failures. • Identify recurring customer issues, ticket trends, and process gaps. • Recommend improvements to workflows, documentation, and customer communications. • Support the testing and refinement of new tools and operational processes. • Contribute to internal knowledge base articles, SOPs, and support resources.

• Source qualified candidates for open roles using LinkedIn, job boards, and other creative sourcing channels. • Schedule and coordinate interviews between candidates and internal stakeholders. • Conduct initial candidate screens via Zoom once calibrated with the hiring team. • Support senior recruiters with day-to-day recruiting tasks and administrative workflows. • Keep candidate records accurate and up to date in the ATS throughout the hiring process. • Communicate professionally with candidates to ensure a positive experience at every touchpoint. • Leverage AI-powered tools to streamline sourcing, screening, and recruiting workflows.

• Manage the guest booking pipeline for assigned podcast shows, including sourcing, outreach, follow-up, scheduling, and confirmations. • Book relevant, high-quality guests that align with each client’s show, audience, and goals. • Serve as the primary day-to-day point of contact for assigned podcast clients. • Provide a smooth, professional experience for clients, hosts, and guests. • Coordinate production workflows across editors, designers, clients, hosts, and internal team members. • Track episode timelines, deadlines, deliverables, assets, approvals, and publishing status. • Use AI tools proactively to improve guest research, outreach, scheduling support, client communication, production coordination, quality control, and overall workflow efficiency. • Ensure all guest-facing and client-facing communication is accurate, polished, and professional. • Review work before it is sent externally to prevent avoidable mistakes. • Make sure all episode assets are completed, uploaded, and published on time. • Proactively identify issues, delays, or missing information and resolve them before they affect the client experience. • Maintain organized systems, trackers, and documentation for each assigned show.

• Plan, manage, and optimize Google Ads (Paid Search) campaigns while supporting paid media initiatives across Meta and LinkedIn. • Own keyword strategy, bidding strategies, match types, and search intent optimization to drive high-quality candidate acquisition. • Test and experiment with emerging advertising platforms such as Reddit, X (Twitter), and TikTok. • Own the complete lifecycle of paid campaigns, including targeting, creative briefing, testing, optimization, reporting, and ongoing improvements. • Partner closely with the Creative and Content teams to develop and continuously improve high-performing ad creatives. • Monitor and optimize campaign performance using KPIs such as CPL, CPA, ROAS, and conversion rates. • Analyze campaign performance and transform data into actionable recommendations that improve acquisition efficiency. • Stay up to date on platform updates, algorithm changes, advertising trends, and industry best practices. • Continuously A/B test headlines, creatives, landing pages, audiences, and calls-to-action to maximize conversion rates. • Build and maintain performance dashboards while communicating campaign insights and recommendations to leadership.

• Perform order entry, modifications, and account updates using Shopify and internal systems. • Process remakes, replacements, and credit requests accurately while meeting established SLAs. • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions. • Monitor active orders and proactively communicate updates to customers. • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues. • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. • Prioritize customer issues based on business impact, urgency, and service level commitments. • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved. • Meet established SLAs for first response time, resolution time, and ticket quality. • Effectively manage multiple priorities while maintaining exceptional accuracy. • Support onboarding activities for new client accounts, including account setup and verification. • Maintain accurate customer records, contact information, delivery details, and account preferences. • Develop familiarity with assigned customer accounts and their operational requirements. • Support day-to-day client communication and account management activities. • Gather complete order, shipment, and account information before escalating issues. • Clearly document issues and provide detailed context for internal stakeholders. • Follow up on escalated cases to ensure timely resolution and customer communication. • Escalate operational risks and service failures appropriately. • Respond to inquiries related to orders, billing, deliveries, products, and account management. • Deliver professional, empathetic, and solution-oriented written communication. • Utilize approved SOPs, templates, macros, and knowledge base resources. • Provide proactive communication during service disruptions, delays, and operational incidents. • Utilize internal documentation and knowledge base resources to resolve customer inquiries. • Identify recurring customer issues, operational trends, and process gaps. • Recommend improvements to processes and internal documentation. • Participate in testing and refining new workflows, tools, and operational processes.

• Perform order entry, modifications, and account updates using Shopify and internal systems. • Process remakes, replacements, and credit requests accurately while meeting established SLAs. • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions. • Monitor active orders and proactively communicate updates to customers. • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues. • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. • Prioritize customer issues based on business impact, urgency, and service level commitments. • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved. • Meet established SLAs for first response time, resolution time, and ticket quality. • Effectively manage multiple priorities while maintaining exceptional accuracy. • Support onboarding activities for new client accounts, including account setup and verification. • Maintain accurate customer records, contact information, delivery details, and account preferences. • Develop familiarity with assigned customer accounts and their operational requirements. • Support day-to-day client communication and account management activities. • Gather complete order, shipment, and account information before escalating issues. • Clearly document issues and provide detailed context for internal stakeholders. • Follow up on escalated cases to ensure timely resolution and customer communication. • Escalate operational risks and service failures appropriately. • Respond to inquiries related to orders, billing, deliveries, products, and account management. • Deliver professional, empathetic, and solution-oriented written communication. • Utilize approved SOPs, templates, macros, and knowledge base resources. • Provide proactive communication during service disruptions, delays, and operational incidents. • Utilize internal documentation and knowledge base resources to resolve customer inquiries. • Identify recurring customer issues, operational trends, and process gaps. • Recommend improvements to processes and internal documentation. • Participate in testing and refining new workflows, tools, and operational processes.

• Plan, manage, and optimize Google Ads (Paid Search) campaigns while supporting paid media initiatives across Meta and LinkedIn. • Own keyword strategy, bidding strategies, and search intent optimization to drive high-quality candidate acquisition. • Test and experiment with emerging advertising platforms such as Reddit, X (Twitter), and TikTok. • Own the complete lifecycle of paid campaigns, including targeting, creative briefing, testing, optimization, reporting, and ongoing improvements. • Partner closely with the Creative and Content teams to develop and continuously improve high-performing ad creatives. • Monitor and optimize performance using KPIs such as CPL, CPA, and ROAS. • Analyze campaign performance and transform data into actionable recommendations. • Stay up to date on platform updates, algorithm changes, advertising trends, and industry best practices. • Continuously A/B test headlines, creatives, landing pages, audiences, and calls-to-action to maximize conversion rates. • Build and maintain performance dashboards and communicate campaign insights to leadership.