Teleperformance

Role Description Accounts Payable work is focused on administering, designing and ensuring compliance with accounts payable processes including: - Invoice charge verification (including applicable discounts) vs. purchase orders - Verification that goods and services purchased have been received - Confirmation of purchase approval - Payment authorization and processing - Reconciliation of accounts payable ledgers to identify improper charges, validate transactions, and ensure accurate and timely payment of amounts due Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers. Qualifications - Comprehensive knowledge of accounts payable processes - Ability to execute specialized projects and activities - Experience in supervising less experienced professionals - Strong decision-making skills within a defined operational scope Requirements - Experience in accounts payable management - Ability to work independently and generate own workload - Strong analytical skills for reconciliation of accounts payable ledgers Benefits - Supportive and inclusive workplace culture - Commitment to employee satisfaction and well-being - Opportunities for professional development - Work-life balance initiatives Company Description Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. - Emphasis on employee importance and satisfaction - Utilization of advanced support technologies and processes - Commitment to cultivating lasting client relationships - Positive contributions to local communities

Title: Vietnamese Interpreter Location: TPCA HA Ontario Fully Remote job requisition id REQ-2025-20686 Job Description: About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. - Autonomous - We encourage and trust your decision-making skills - Progressive work environment- If you have skills to prove we have all ladders for you to grow - Flexible - We believe in results - Innovative - All ideas matter - Inclusive - Everyone is Included and everyone wins About the job The Vietnamese Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Vietnamese and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects. This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The interpreters translate verbally. This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment. Responsibilities - Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. - Participate in online, video and audio training sessions. - Deliver interpretation services via video and expediently type data on a company- provided device, such as a laptop, in order to perform the essential functions of the job. - Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. - Speak clearly in both languages using proper pronunciation, enunciation and polite expressions at all times. - Maintain a professional demeanor throughout the video and audio interpreting sessions at all times. - Remain calm during video and audio interpreting sessions in the event that one of the speakers is incoherent or upset, especially in emergency situations such as 911 calls. - Maintain punctuality and availability during scheduled work hours. - Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client's permission. - Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. - Demonstrate commitment to cultural sensitivity and working in a diverse environment. Qualifications - Fluency in Vietnamese and English and skilled in the associated cultural dynamics. - Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. - Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation. - Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. - Must be able to adapt to any LLS (Language Line Solutions) technology enhancements that improve service delivery and meet client demands. - Must be at least 18 years of age. - Legally authorized to work in Canada. - High school diploma or equivalent. - Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration. - Ability to read and write the requested languages - highly preferred. Workspace Requirements - Private and secure location for confidentiality - Area free from distractions and noise - Cable modem installed by the desk - Access to electrical outlets by the desk - Supplemented lighting - recommend LED Ring light - Windows covered with blinds and/or curtains for privacy and standard video presentation - Desk or workspace that supports a laptop (or monitor/keyboard), mouse, and supplemented lighting - Adjustable Chair Location This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.*

Title: Cantonese Interpreter Location: Ontario United States Job Description: Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Job Role & Profile: Specialized Services Customer Expert I Advertised as : Language Interpreter Location: Remote Reports to: B2B Sales Supervisor Contract: Regular, Full-time Education: High School Diploma Travel Requirements: No For existing vacancy: Yes About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. - Autonomous - We encourage and trust your decision-making skills - Progressive work environment- If you have skills to prove we have all ladders for you to grow - Flexible - We believe in results - Innovative - All ideas matter - Inclusive - Everyone is Included and everyone wins About the job - Completely remote with a competitive per hour rate. - Excel in an environment that values support, inclusivity, and a strong commitment to Diversity, Equity, and Inclusion. - Free training to enhance your skills and get paid. Compensation: Base pay of CAD 23/hour Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) The Cantonese Interpreter is responsible for handling calls or videos on demand, and renders the meaning of conversations between Cantonese and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel and Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects. - Respond to audio and video interpreting sessions promptly and conduct interpretation in a friendly and professional manner. - Participate in online, video and audio training sessions. - Deliver interpretation services via audio and expediently type data on a company- provided device, such as desktop, in order to perform the essential functions of the job. - Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. - Speak clearly in both languages using proper pronunciation, enunciation and polite expressions at all times. - Maintain a professional demeanor throughout the audio interpreting sessions at all times. - Remain calm during audio interpreting sessions in the event that one of the speakers is incoherent or upset, especially in emergency situations such as 911 calls. - Maintain punctuality and availability during scheduled work hours. - Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client's permission. - Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. - Demonstrate commitment to cultural sensitivity and working in a diverse environment. Job Requirements: - Fluency in Cantonese and English and skilled in the associated cultural dynamics. - Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation. - Must be at least 18 years of age. - Legally authorized to work in Canada. - High school diploma or equivalent. - Having knowledge of medical terminologies is an advantage but not required. Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration. Workspace Requirements - Private and secure location for confidentiality - Area free from distractions and noise - Cable modem installed by the desk - Access to electrical outlets by the desk - Supplemented lighting – recommend LED Ring light - Windows covered with blinds and/or curtains for privacy and standard video presentation - Desk or workspace that supports a desktop (or monitor/keyboard), mouse, and supplemented lighting - Adjustable Chair - Excellent home internet hardwired – Wi-Fi connections are not permitted Schedule: - 3 weeks of Training and 4 weeks mentoring program follow a fixed schedule of 40 hours per week. Benefits & Perks - Paid 3 weeks training, 2 weeks annual vacation leave. - Competitive salary from training to after training. - Positive and supportive environment. - Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Location This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet and secure environment.* Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Title: Trainer - Mandarin Location: MY-Remote (Cloud Campus) Requisition ID 2025-70022 Category Client Operations Country Malaysia Overview We are looking for a Trainer to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. You will initially work from home for 6 months, after which relocation to our Johor Bahru office will be required. Qualifications - Bachelor's Degree or equivalent experience in a call centre or business-related field (e.g. management, sales or tourism). - Proficiency in Mandarin and English (spoken and written). - Willingness to work from home for 6 months and relocate to Johot Bahru thereafter. - Minimum of 2 years training experience in a BPO setting. - Working experience with a premium account with either B2C or B2B is preferred. - Knowledge on instructional design is an advantage. - Usage of MS Office and typing speed of 30 WPM. Responsibilities - Facilitate a new hire class during pre-process and process training. - Facilitate necessary or required annual upskilling or refreshers with existing resources. - Create and facilitate knowledge tests with existing Specialists and Support group in Operations. - Complete all training requirements based on the program’s specifications. - Coach new hire Specialists on their overall training and nesting performance. - Conduct mock scenarios on all channels available. - Govern the nesting process and complete deliverables on time. - Assess new hire performance during Nesting and mitigate with appropriate actions when necessary. - Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance. - Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum. - Assist in creating and developing training materials when necessary. - Follow all steps of BEST T&D.

Role Description General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer support in response to a high volume of low complexity inquiries - Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries - Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: - Acting as liaison between customers, production and distribution departments related to specific customer orders - Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures. Qualifications - Basic knowledge of job procedures and tools - Work experience in customer service - Vocational or basic technical education may be required Requirements - Ability to solve routine issues independently - Moderate supervision required Benefits - Supportive work environment - Focus on employee happiness and health - Commitment to work-life balance - Culture of inclusion and diversity Company Description Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We cultivate lasting client relationships and make positive contributions to our local communities. Teleperformance is an Equal Opportunity Employer. Job Application Accommodation If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

• Review and process logistics-related cases in accordance with company policies and standard operating procedures. • Investigate shipment issues, service requests, and operational discrepancies to identify root causes and recommend appropriate resolutions. • Verify shipment information, delivery records, and supporting documentation to ensure data accuracy. • Monitor logistics workflows and provide timely updates to internal stakeholders. • Collaborate with cross-functional teams to resolve logistics, transportation, and fulfillment-related concerns. • Maintain accurate records of case activities, investigations, and resolutions. • Ensure compliance with quality standards, operational guidelines, and service level agreements (SLAs). • Identify trends and recurring issues, escalating complex cases when necessary. • Contribute to process improvement initiatives to enhance operational efficiency and customer satisfaction. • Perform other logistics and operational support duties as assigned.

• Conduct state insurance exam preparation sessions for candidates, both in-person and online. • Assess candidates' current knowledge and skills to identify areas for improvement. • Develop and implement study plans tailored to each candidate's needs. • Provide clear and concise explanations of complex insurance concepts and exam strategies. • Monitor candidates' progress as needed to ensure optimal performance. • Review practice exams to evaluate candidates' readiness. • Offer guidance and support to candidates, addressing their questions and concerns. • Stay up-to-date with changes in state insurance exam formats and content to provide accurate and relevant information. • Collaborate with other facilitators and educators to share best practices and resources.

• Act as the first point of contact for managers on complex employee relations matters • Support and manage cases across the full ER spectrum including disciplinary, grievance, absence, wellbeing, and performance-related issues • Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, and more • Support the drafting and negotiation of settlement agreements • Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE • Partner closely with HR Business Partners and key stakeholders across various departments • Maintain and review HR policies and the Employee Handbook to ensure alignment with employment law

Role Description Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Be One of Our People: - 30 WPM, 90% Accuracy - Undergraduate - Experience / Fresher It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. Qualifications - 30 WPM typing speed - 90% accuracy - Undergraduate degree - Experience or fresher candidates welcome Requirements - Ability to work in a positive and supportive environment - Commitment to a healthy work-life balance - Willingness to contribute to a culture of inclusion and diversity Benefits - Flexible work locations (on-site and work-at-home programs) - Focus on employee satisfaction and development - Supportive workplace culture Company Description Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. We cultivate lasting client relationships and make positive contributions to our local communities.

• Garantizar la integridad, precisión y veracidad de los datos recopilados de diversas fuentes de la compañía. • Analizar reportes operativos y dar soporte a las necesidades de estructuras de datos. • Validar, auditar y procesar datos para la entrega de pre-cierres, cierres y actualizaciones diarias. • Colaborar con el equipo de ingeniería para optimizar el código (SP) y agilizar el procesamiento de la información. • Colaborar con el equipo de nómina para calcular horas de los colaboradores de manera eficiente.