Virtual Coworker

Role Description - Answer inbound calls during business hours - Fully resolve caller needs at the point of contact — not just message-taking - Use Rent Manager software to look up tenant, property, and account information as needed - Upload tenant payment batches via CSV file into Rent Manager (training will be provided) - Handle maintenance requests: - Primary path: guide tenants to log the request themselves in Rent Manager - Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly - Coordinate maintenance dispatch: - Identify which property manager/technician is available and when - Contact the appropriate tech to go out to the property - If no tech is reachable, escalate to the Property Manager directly - Know when and how to escalate issues to the Managing Member, when needed Company Description

Role Description - Prepare, coordinate, and submit tender documents accurately and on time. - Assist with business development activities to identify and pursue new opportunities. - Coordinate with internal teams and external stakeholders regarding sales and business development matters. - Build and maintain professional relationships with prospective and existing clients. - Support the Managing Partner with sales administration and business development initiatives. - Prepare reports, presentations, and business correspondence. - Monitor tender opportunities and maintain submission schedules. - Ensure all documentation complies with company requirements and standards. - Maintain accurate records of sales activities, client interactions, and business development progress. - Follow up on client inquiries and assist in negotiating business opportunities when required. - Perform other administrative and business support tasks as assigned by the Managing Partner. Company Description

Role Description - Create engaging social media content for Facebook, Instagram, and TikTok - Edit short-form video content, including Reels and TikToks - Design branded graphics and Canva templates - Schedule and publish content using Later - Assist with social media planning and content calendars - Manage audience engagement by responding to comments and messages as required - Create and optimize Meta advertising campaigns - Monitor advertising performance and provide recommendations - Research trending content, hashtags, and industry topics - Grow brand awareness across social media channels - Design and schedule email newsletters using Flodesk - Track campaign analytics and prepare monthly reports Qualifications Requirements Benefits Company Description

Role Description - Create engaging social media graphics using existing brand assets. - Repurpose existing photography and video content into new creative assets. - Edit short-form video content for TikTok, Instagram Reels and YouTube Shorts. - Schedule and publish content using Later or a similar scheduling platform. - Assist in building and maintaining an active TikTok presence. - Create content across multiple skincare brands. - Follow detailed creative briefs and brand guidelines. - Engage with relevant creators and brands on TikTok to support organic growth. - Maintain a consistent content calendar. - Explore AI tools to assist with content creation where appropriate. - Work closely with the internal marketing team and incorporate feedback. Company Description

Role Description - Manage shared email inboxes, triage enquiries, and assist with calendar management. - Update and maintain project information in Monday.com. - Provide general administrative support and assist with ad hoc tasks as required. Qualifications - Experience in general administration. - Familiarity with project management tools, such as Monday.com. - Strong organizational and communication skills. Requirements - Follow up missing supplier invoices, receipts, and delivery dockets. - Match supplier invoices with purchase orders, quotes, delivery dockets, or project approvals before processing. - Assist with basic reconciliation support, including invoice coding, GST, job allocation, and payment status checks. - Maintain records of subcontractor invoices, payment claims, and supporting documents. - Assist with preparing payment claim documentation and client claim backup documents. - Monitor overdue customer invoices and assist with payment reminders. Benefits - Opportunity for professional development and training. - Supportive work environment. Company Description We are committed to delivering high-quality services and maintaining strong relationships with our clients and partners.

Role Description - Provide general administrative support to management and internal teams. - Monitor and manage the reception inbox. - Respond to or redirect client and supplier enquiries as required. - Maintain and update customer, property, asset, and job information within company systems. - Convert approved quotes into jobs/tasks within the system. - Assist with database clean-up and ongoing data accuracy. - Support system and database projects relating to new processes and workflow improvements. - Update records in line with new procedures and business requirements. - Assist with filing, document management, and general office administration. - Liaise with internal teams to ensure information is accurate and up to date. - Assist with improving administrative processes and system efficiencies. Qualifications Requirements Benefits Company Description

Role Description - Schedule and coordinate daily and weekly workloads for field technicians. - Send booking requests and appointment confirmations to clients through company systems. - Manage client responses and reschedule appointments as required. - Maintain email correspondence relating to service bookings and appointments. - Monitor technician schedules to maximize efficiency and productivity. - Coordinate urgent, reactive, and planned maintenance works. - Identify jobs requiring special parts, equipment, permits, or site access requirements prior to scheduling. - Liaise with technicians and the Service Manager to ensure jobs are appropriately allocated and prepared. - Maintain accurate scheduling records and job information within company systems. - Assist with improving workflow efficiency and scheduling processes. Company Description

Role Description - Manage three email inboxes, responding to enquiries and escalating issues where required. - Process invoices and bills, ensuring accurate coding in Xero and uploading supporting documentation. - Maintain accurate financial records and perform data entry into accounting software. - Complete bank and credit card reconciliations. - Manage accounts payable and receivable, including invoice processing and payment tracking. - Monitor and categorise business expenses. - Process payroll through Xero and assist with employee onboarding administration. - Maintain organised digital filing systems for invoices, bank statements, and business records. - Reconcile rental income statements with internal records. - Prepare monthly financial reports, including Profit & Loss and Balance Sheet reports. - Prepare fortnightly payroll through accounting software, finalise STP payroll requirements, and assist with wage subsidy and grant requests. - Assist with ad hoc bookkeeping, reporting, and administrative tasks as required. Qualifications Requirements Benefits Company Description

Role Description - Own end-to-end bookkeeping and monthly reconciliation for a portfolio of client accounts in Digits (primary), QuickBooks Online, and Xero, including work in transitional systems during migrations. - Categorize transactions accurately, including agency-specific items (pass-through ad spend/media buys, client retainers, deferred revenue). - Maintain clean, close-ready books month over month; flag discrepancies and unusual items for review. - Request and follow up on client documentation via email (statements, receipts, platform access). - Prepare standing client reports for ThinkProfit review prior to delivery; route any substantive or advisory client questions to ThinkProfit. - Help build and document SOPs for the bookkeeping and reconciliation workflow. - Help set up and maintain the Financial Cents practice-management system (workflows, task templates, client records). Company Description

Role Description - Analyze Meta Ads performance metrics, including CPL, CTR, LTV, and other key KPIs, and provide recommendations to improve future campaigns. - Nurture inbound leads through the CRM and guide them toward booking appointments. - Contact new prospects on the same day they submit an inquiry or lead form. - Optimize SMS and email automation workflows for booked calls, missed calls, follow-ups, and lead nurturing using GoHighLevel (GHL). - Create and improve email nurture sequences for existing leads and clients. - Develop SMS campaigns for promotions, announcements, and client engagement. - Monitor campaign performance and identify opportunities to improve lead conversion rates. - Maintain accurate CRM records and ensure timely follow-up with prospects. - Collaborate with the team to improve marketing and sales processes. Company Description