RunRemote

• Edit long-form video podcast episodes to a professional standard using Adobe Premiere Pro. • Create engaging short-form vertical videos for LinkedIn, Instagram, TikTok and YouTube Shorts. • Ensure all edits follow client's editorial standards, pacing and storytelling style. • Review raw recordings from Riverside, remove filler words, unnecessary conversations and host-requested edits while improving overall audio and video quality. • Maintain consistency across multiple podcast brands. • Manage each podcast episode from raw recording through to publication. • Coordinate with podcast hosts and internal stakeholders to gather assets, feedback and approvals. • Organise project files and maintain clear version control. • Ensure production schedules and publishing deadlines are consistently met. • Upload and schedule podcast episodes across Spotify, Apple Podcasts, YouTube and other platforms. • Create publishing assets including YouTube titles, descriptions, show notes, timestamps, thumbnails and artwork. • Ensure content is accurately optimised and published across all channels. • Write engaging social media captions to promote podcast episodes. • Draft copy for email newsletters. • Schedule social media content using publishing platforms. • Track episode and campaign performance, including impressions, listens, watch time, click-through rates and engagement. • Maintain reporting dashboards using Excel or Google Sheets. • Contribute ideas to improve editing styles, production workflows and content formats across the network. • Identify opportunities to improve content performance and audience growth.

• Manage the day-to-day HR administration across the employee lifecycle. • Coordinate onboarding and employee inductions for new team members. • Maintain employee records and ensure all HR documentation is accurate and up to date. • Monitor and maintain compliance with employee licences, certifications and mandatory qualifications. • Respond to employee enquiries relating to HR policies, leave, timesheets and general employment matters. • Support employee relations by assisting with workplace issues and escalating matters where required. • Track compliance deadlines and proactively follow up on outstanding requirements. • Manage HR administration within the HRIS (currently IntelliHR, with a future transition to Employment Hero). • Coordinate uniforms, employee recognition initiatives and other HR administrative tasks. • Assist with maintaining company policies, procedures and internal HR documentation. • Support continuous improvements to HR processes and systems. • Work closely with the leadership team to ensure a positive employee experience across the business.

• Attend client strategy meetings alongside the Head of HubSpot, capturing business requirements and translating discussions into clear implementation plans, tasks, and action items. • Analyse client requirements and design, build, and optimise HubSpot-native solutions, including workflows, automations, pipelines, properties, forms, and CRM configurations. • Identify dependencies, potential risks, and downstream impacts before implementation. • Test, troubleshoot, and validate HubSpot solutions to ensure they work as intended before client delivery. • Manage implementation tasks and documentation using ClickUp to support smooth project delivery. • Collaborate closely with the Head of HubSpot to refine solutions and provide recommendations that improve client outcomes. • Continuously identify opportunities to improve processes, documentation, and overall delivery quality.

• Identify and acquire new clients across the UK and Europe through outbound business development • Conduct cold calls, LinkedIn outreach, email prospecting, and other outbound sales activities to generate new opportunities • Research target companies, build prospect lists, and identify new business opportunities • Conduct discovery calls to understand client hiring needs • Build and manage long-term client relationships • Manage the entire recruitment lifecycle from job briefing through to successful placement • Source, headhunt, screen, and interview South African candidates across a variety of industries • Maintain regular follow-up with both clients and candidates throughout the recruitment process • Build and maintain strong talent pipelines within South Africa • Negotiate offers and manage the placement process from start to finish • Leverage AI tools and automation to improve sourcing, outreach, and productivity • Create LinkedIn or social media content to increase brand awareness and attract both clients and candidates (preferred) • Lead the growth of RunRemote's South African operations as the primary person responsible for market expansion

• Own the end-to-end production, taking episodes from raw recordings through to publishing on a consistent weekly schedule. • Audit the existing podcast and content library, identify opportunities for improvement, and propose enhancements to storytelling, production quality, pacing, audio, and visual identity. • Edit podcast content into short-form video for LinkedIn, YouTube, and Instagram. • Edit AFC meetup recordings, vox pops, and employer brand videos. • Build, document, and continuously improve scalable production workflows, templates, and operating procedures to streamline the entire content operation. • Manage the content calendar, publishing cadence, and end-to-end workflow from content brief through to final publication with minimal supervision. • Collaborate with the founder and key stakeholders to refine creative direction while confidently recommending improvements and driving production excellence. • Build the brief-to-publish workflow so the operation runs without constant back-and-forth. • Write engaging captions and publish content across social media platforms. • Coordinate voice-over recordings and seamlessly integrate them into final podcast episodes where required. • Leverage AI tools to improve editing efficiency, transcription, caption generation, workflow automation, and overall content production. • Organise and manage podcast assets, production files, and documentation using Google Drive, Notion, and other collaborative tools. • Identify production bottlenecks, proactively implement better systems, and continuously raise the quality and impact of every piece of content.

• Own the end-to-end customer support function across email and phone, delivering exceptional service to both B2B clients and end users by tailoring the customer experience to their unique needs and support journeys. • Resolve customer issues efficiently within agreed service levels. • Investigate customer concerns and coordinate with the development team for technical escalations. • Monitor customer feedback, NPS, and customer satisfaction metrics. • Design, optimise, and continuously improve customer support processes and workflows to support business growth and future team scalability. • Build and maintain scalable SOPs, knowledge base content, training materials, and operational documentation that create consistency, improve efficiency, and support future onboarding. • Identify recurring customer issues, implement long-term solutions, and recommend customer service technologies, AI solutions, systems, and operational best practices that enhance service quality and operational efficiency. • Partner closely with the Founder to shape customer experience strategy, support broader operational initiatives, and help build the operational foundations that enable the business and future customer support team to scale successfully. • Leverage AI and automation to build scalable customer operations, including knowledge bases, self-service experiences, workflow automation, and AI-assisted support. • Develop and optimise AI-assisted workflows that improve operational efficiency and customer experience. • Understand where AI creates value while recognising when a personalised human experience is essential, particularly during escalations and sensitive customer interactions.

• Own the end-to-end production, taking episodes from raw recordings through to publishing on a consistent weekly schedule. • Audit the existing podcast and content library, identify opportunities for improvement, and propose enhancements to storytelling, production quality, pacing, audio, and visual identity. • Edit podcast content into short-form video for LinkedIn, YouTube, and Instagram. • Edit AFC meetup recordings, vox pops, and employer brand videos. • Build, document, and continuously improve scalable production workflows, templates, and operating procedures to streamline the entire content operation. • Manage the content calendar, publishing cadence, and end-to-end workflow from content brief through to final publication with minimal supervision. • Collaborate with the founder and key stakeholders to refine creative direction while confidently recommending improvements and driving production excellence. • Build the brief-to-publish workflow so the operation runs without constant back-and-forth. • Write engaging captions and publish content across social media platforms. • Coordinate voice-over recordings and seamlessly integrate them into final podcast episodes where required. • Leverage AI tools to improve editing efficiency, transcription, caption generation, workflow automation, and overall content production. • Organise and manage podcast assets, production files, and documentation using Google Drive, Notion, and other collaborative tools. • Identify production bottlenecks, proactively implement better systems, and continuously raise the quality and impact of every piece of content.

• Support client delivery across carbon accounting, sustainability reporting, research and wider operational activities. • Review and clean raw client data across utility, logistics, financial and operational sources, including electricity usage, vehicle mileage, fuel consumption, annual expense reports and more. • Consolidate data from various formats into structured Excel reports used in internal carbon modelling tools. • Reformat messy spreadsheets, copy and paste data from scanned or PDF documents, and ensure data is aligned by scope, location, date and emission source. • Spot and flag anomalies and inconsistencies such as mismatched dates, sudden usage spikes, duplicated entries or incorrect units. • Prepare bullet-style discrepancy reports or summaries to assist consultants in following up with clients. • Use advanced Excel functions, including PivotTables, VLOOKUP, filters, conditional formatting and other data management techniques to improve data structure, readability and overall data quality. • Support carbon consultants by clarifying data-related issues and collaborating through Microsoft Teams, Slack and other internal communication tools. • Occasionally assist in assigning emission factors (where applicable) or flag missing information requiring client input. • Collaborate closely with the consulting and delivery team to ensure accurate, timely and high-quality outputs for clients. • Help reduce turnaround times for data preparation and contribute to high-quality reporting outcomes for external clients. • Contribute to continuous improvements in data preparation processes and operational efficiency.

• Manage the full end-to-end recruitment process, from job briefing through to offer stage. • Recruit for a wide range of technology and IT-related roles, including software engineering, infrastructure, cybersecurity, cloud, DevOps, data, product, and other technical specialisations. • Create engaging and compelling job advertisements tailored to attract high-quality candidates. • Publish job advertisements across the ATS, job boards, social media platforms, and work-from-home communities. • Proactively source and headhunt top-tier candidates across technical and professional disciplines. • Build and maintain strong talent pipelines for current and future hiring needs. • Screen applications and assess candidates' skills, experience, and suitability for each role. • Review assessment results and determine candidate progression through the recruitment process. • Conduct initial and screening interviews to evaluate technical capability, cultural fit, and role alignment. • Coordinate interviews between candidates and hiring managers. • Prepare shortlisted candidates for client interviews by providing comprehensive briefing sessions. • Conduct professional reference checks before final hiring decisions. • Negotiate salary packages and employment terms where required. • Prepare and send employment offers to successful candidates. • Conduct post-placement check-ins to ensure a smooth onboarding experience. • Maintain accurate candidate records and recruitment pipelines within the ATS. • Ensure all recruitment activities meet quality standards and internal recruitment processes.

• Own the end-to-end production of the client's podcast, from raw recordings through to publishing. • Review podcast recordings and transcripts to identify unnecessary content, improve storytelling and enhance the overall listener experience. • Make independent editorial decisions to tighten pacing, improve narrative flow and elevate production quality. • Edit professional long-form podcast episodes for YouTube and audio platforms. • Produce engaging short-form videos from podcast episodes for LinkedIn, Instagram and YouTube. • Edit additional content including founder interviews, community event highlights, vox pops, employer branding videos and community reels. • Write engaging captions and assist with publishing content across social media platforms. • Maintain a consistent weekly publishing cadence. • Build, document and continuously improve podcast production workflows, templates and operating procedures. • Collaborate closely with the founder and stakeholders to refine production quality, creative direction and content strategy. • Take ownership of the overall production quality, visual identity and consistency across all content. • Develop content repurposing strategies to maximise the value of every podcast episode across multiple platforms. • Manage podcast assets, production files and documentation using Google Drive, Notion and collaborative tools. • Coordinate voice-over recordings and seamlessly integrate them into final podcast episodes. • Ensure podcast episodes progress efficiently from recording through to publishing with minimal supervision. • Utilise AI tools to improve editing efficiency, caption generation, workflow automation, transcription and content production. • Identify production bottlenecks and proactively implement better systems and workflows. • Continuously improve every piece of content, raising the production standard over time.