• Lead the administration, support, strategic evolution, and lifecycle management of the Bank's core banking, digital payments, and enterprise banking platforms, ensuring stable, secure, and highly available production operations.
• Provide executive leadership for enterprise core banking conversion and modernization initiatives, including planning, implementation, testing, cutover, post-conversion stabilization, and coordination with business leaders, vendors, and project teams to ensure successful outcomes while minimizing operational risk.
• Lead the architecture, engineering, implementation, operation, and lifecycle management of enterprise infrastructure platforms, including on-premises, cloud, network, storage, compute, virtualization, identity, end-user technologies, and enterprise systems.
• Ensure the availability, reliability, scalability, performance, and operational health of enterprise infrastructure through effective monitoring, capacity planning, maintenance, problem management, and continual service improvement.
• Lead enterprise technology modernization initiatives, including infrastructure refreshes, cloud adoption, automation, virtualization, platform standardization, and operational transformation.
• Ensure enterprise infrastructure and identity platforms are configured, hardened, maintained, and operated in accordance with approved Information Security policies, regulatory requirements, and industry best practices, including Active Directory, Microsoft Entra ID, SSO, MFA, and authentication services.
• Partner with Information Security, IT Operations, application owners, and business stakeholders to coordinate vulnerability remediation, cybersecurity incident response, infrastructure restoration, and other security-related operational activities.
• Lead enterprise backup, resilience, business continuity, and disaster recovery capabilities, including disaster recovery planning, testing, and continuous improvement to meet business and regulatory recovery objectives.
• Establish and maintain strategic relationships with technology vendors and service providers to ensure operational excellence, service quality, successful project delivery, and effective contract performance.
• Develop, maintain, and enforce enterprise infrastructure standards, operational procedures, technical documentation, governance, and technology roadmaps supporting secure and reliable operations.
• Support internal audits, regulatory examinations, and third-party assessments by providing technical leadership, operational evidence, and remediation support while partnering with Risk, Compliance, Information Security, and business leadership to address identified findings.
• Perform other duties as assigned in support of enterprise technology operations and Bank objectives.
