Ensemble Health Partners

Role Description The Payroll Analyst works closely with associates and leaders to provide subject matter expertise in payroll administration. This position is responsible for addressing vendor, associate and leader inquiries, questions and concerns in the area of Payroll. Qualifications - High school diploma or equivalent required; some college coursework or a combination of education and relevant experience considered - Bachelor’s degree preferred - Minimum of 3 years of payroll processing experience in a team-based environment - Hands-on experience with Workday Payroll Administration - Experience processing payroll for organizations with 2,500+ employees across multiple states - Knowledge of multi-state payroll tax filings and compliance - Advanced proficiency in Microsoft Excel - Experience with Workday report writing and payroll-related reporting - Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences Requirements - Drive continuous improvements for payroll processes, service delivery and technology - Supports HR and Finance teams with payroll functions - maintains the integrity of system data by running and auditing reports, partnering with Administrators and other key team members as appropriate, and making necessary corrections - Identifies and quantifies opportunities to drive efficiencies and automates processes within Payroll, as well as create and updates standard procedures for these tasks and integrates practices and processes into day-to-day payroll administration - Interpret Human Resources and Finance policy and procedure consistent with employment law and company culture in the administration of Payroll - Prioritizes requests and responds in a timely manner, ensuring that issues and concerns are handled accurately and respectfully - Works with the HR and Finance teams to translate business needs into functional requirements of payroll systems - Provides information and support training to associates and leaders related to employee payroll, demonstrating a thorough understanding of the various types of processes available - Demonstrates basic knowledge of Federal and State laws and regulations related to payroll, including rules addressing confidentiality of personal information - Meet deadlines required to issue pay to employees based on published and ad-hoc pay dates Benefits - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement

Role Description The Senior Insurance Authorization Specialist is responsible for supporting the Insurance Authorization Specialist I and Insurance Verification Specialists I while performing insurance authorization and verification for all patients scheduled for services at Ensemble Health Partners. They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The Senior Insurance Authorization Specialist will work within the policies and processes as they are being performed across the entire organization. They'll support the Department's Supervisor with the daily workflow and distribution of workload, answer questions as the assigned subject matter experts, assist with mentoring and training new members of the team and report any system or process issues identified. This position pays between $18.65 - $23.50 based on experience. Job Responsibilities - Support the Insurance Authorization I staff in selecting accurate medical records for patient safety. - Obtain and validate demographic and insurance information. - Work with insurance companies and/or physician offices to complete insurance authorization requirements to secure payment and ensure active/eligible coverage. - Assist the supervisor of the department with escalated issues and tracking system and process issues. - Assist in the training and mentoring of new hires. - Achieve >95% accuracy/quality while handling accounts, as measured by account audits. - Meet or exceed lower controls of average productivity amongst the team productivity standards. - Identify appropriate clinical records and submit authorization requests to the insurance company based on plan requirements for approval. - Act as the liaison between the ordering physician and insurance company to ensure all requirements to secure approval are identified and communicated. - Perform other duties as assigned. Qualifications - 1-3 years of experience in a similar role. - Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. - Experience with authorization or revenue cycle processes for physician-administered medications, injections, infusions, or genetic testing is preferred. Minimum Education - High School Diploma/GED Required. - Preferred: 2 Year/Associates Degree. Certifications - Certified Revenue Cycle Representative (CRCR) required within 9 months of hire - Company Paid. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Professional development opportunities, including earning a professional certification relevant to their field and tuition reimbursement. - Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

• Administers all aspects of Ensemble’s Leave and Disability program with solid knowledge of Federal and State laws/regulations related to absence management, including FMLA, ADA, Short-Term and Long-Term Disability benefits, PTO, Workers’ Compensation and State PFML/TDB • Advises associates and managers on the complex interaction of leave laws with pay • Works closely with outside leaves and disability vendors • Prioritizes requests and responds in a timely manner, ensuring that issues and concerns are handled accurately and respectfully protecting the confidentiality of employee medical and personal information • Interprets Human Resources policies and procedures, guides application consistent with employment law and company culture in the administration of leaves • Drives continuous improvements to absence processes, service delivery and technology via Workday and Absence Management systems

• Serve as an expert in Epic functionality, current capabilities, and future roadmap. • Set strategy for Epic upgrades, enhancements, and feature adoption. • Evaluate Epic functionality for applicability and value. • Spend significant time with Operations to understand workflows, challenges, and successes. • Translate business needs into Epic standards and adoption strategies. • Lead discovery to understand underlying problems before defining solutions. • Apply creative problem-solving and solution-oriented thinking. • Form clear, prescriptive recommendations with rationale and tradeoffs. • Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives. • Inform Epic SOMs based on functionality and best practices. • Own development and maintenance of Epic playbooks. • Identify integration needs and opportunities, translating operational requirements into scalable Epic-aligned integration approaches, including third-party systems. • Educate and partner across Epic Services on Epic standards and functionality. • Partner closely with Partnership Success to support consistent messaging to clients. • Participate in Epic RevCyclers and lead workgroups as needed.

Role Description The Coding Recruiter is responsible for sourcing, screening, interviewing, and managing candidates for certified (AAPC or AHIMA certifications) coding opportunities across the organization. This role partners closely with Coding Leadership to build talent pipelines for inpatient, outpatient, physician, specialty, and auditing positions. The recruiter serves as a strategic talent advisor while ensuring an exceptional candidate experience throughout the hiring process. - Develop and maintain a continuous pipeline of coding candidates for current and future openings. - Source candidates through job boards, networking, referrals, and professional coding associations. - Conduct candidate screenings to assess coding experience, credentials, and organizational fit. - Coordinate interviews with Coding Managers and Leadership teams. - Partner with hiring leaders to understand workforce planning needs and recruitment priorities. - Manage candidate activity within Workday and ensure timely dispositioning of applicants. - Maintain evergreen pipelines and proactively engage passive candidates. - Ensure compliance with recruiting policies and employment regulations. - Track recruiting metrics and provide updates on pipeline health, time-to-fill, and hiring progress. Qualifications - Bachelor's degree preferred or equivalent experience. - 6+ years of full-cycle recruiting experience. - Healthcare recruiting experience in Coding Required. - Experience recruiting for coding roles strongly preferred. - Experience using ATS systems such as Workday. - Strong communication, organization, and relationship-building skills. Requirements - Full-Cycle Recruiting - Talent Sourcing - Pipeline Management - Candidate Experience - Healthcare Recruiting - Stakeholder Management - Workforce Planning - Interviewing and Assessment Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Professional development investment, including earning a professional certification relevant to your field and tuition reimbursement. - Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

• Provides high-level administrative and coordination support to the CEO • Manages calendars, travel, meetings, and departmental projects • Acts as a primary liaison for the CEO's office • Facilitates smooth communication with internal and external stakeholders • Supports event planning and coordinates team activities • Prepares presentations, takes minutes, tracks action items, and manages expenses

• Support the Manager, Accounts Receivable in the development of department team members. • Assist Accounts Receivable Specialists with problematic claims and questions regarding processes. • Implement short- and long-term plans and objectives to improve revenue and denial trends. • Work with insurance companies or government payers to identify reasons for unpaid or denied claims. • Review Leadership No Touch Report to ensure all high dollar accounts are reviewed monthly. • Conduct team huddles to efficiently cover new or evolving training focuses. • Prepare monthly reports as requested. • Ensure adherence to the departmental budget, including overtime. • Maintain and communicate any associate behavior, performance and attendance issues.

• Reporting directly to VP, Patient Access, the AVP Patient Access provides enterprise-wide strategic leadership for all front-end revenue cycle operations, which may include scheduling, registration, insurance verification, public benefits, and financial clearance. • Oversees multiple cost centers and sets long-term objectives to optimize patient experience, enhance operational efficiency, and drive financial performance. • Develops and executes innovative strategies that align with organizational goals, leveraging technology and process improvements to streamline workflows and improve the patient experience. • Requires extensive leadership capabilities to guide large, diverse teams, foster cross-functional collaboration, and build a culture of accountability and continuous improvement. • Analyzes performance metrics, forecasts trends, and implements initiatives that reduce barriers, mitigate risk, and support sustainable growth. • Weekly travel within the market will be required with this position (75% to 100%).

Title: Customer Service Specialist Location: United States Full time job requisition id R046992 Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs. Hourly pay: $17.00 to $18.65 based on experience Essential Job Functions: The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to: - Answering patient questions regarding statements - Posting guarantor payments - Setting up payment plans within our policies - Researching and resolving issues with accounts that have been identified by patients - Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening - Communicating patient balances - Meeting collection goals as set by department, and providing excellent customer service for all of our patients - Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues - Performs other duties as assigned. Employment Qualifications: - Customer Service and Call Center experience preferred - 1-2 years’ experience in healthcare industry preferred - Minimum Education: High School Diploma or GED - Certifications: CRCR within 9 months of hire. - Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Other Knowledge, Skills and Abilities: - Experience in physician and hospital operations - Compliance and provider relations - Critical Thinking - Problem Resolution - Ability to work in a remote work environment, including access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

• design, develop, manage, and maintain secure platforms • analyze existing cloud structures and create new and enhanced security methods • responsible for managing, configuring, finetuning and deploying technical controls to enhance security and reduce risks • leverage resources to engineer solutions which supports both IT and security controls • stay informed on current threats and proactively probe the enterprise for potential vulnerabilities and develop mitigation plans