Role Description We are seeking an advanced Solutions Architect & Automation Virtual Assistant to design, build, and optimize our digital operations infrastructure. This is not a data entry or basic admin role—we need a highly technical, self-driven systems specialist who can connect platform workflows, build intelligent AI agents, and eliminate manual bottlenecks. - Workflow Automation & AI Deployment: Architect and implement end-to-end automation pipelines utilizing ChatGPT/OpenAI APIs, Zapier, custom webhooks, and APIs to streamline business operations. - Systems Integration: Seamlessly connect and maintain communication between our core software stack, including SmartMoving, RingCentral, Gmail, Mailchimp, Samsara, and Discord. - AI Chat Agent Development: Build, train, and manage conversational AI chat agents to optimize internal communications and customer touchpoints. - Data Structuring & Formatting: Design clean, reliable data mapping protocols across platforms (e.g., transforming raw RingCentral call notes into structured, actionable fields within SmartMoving). - Independent Troubleshooting: Monitor system logs, proactively identify data-flow breakages, and rapidly engineer fixes without requiring technical supervision. - Technical Innovation: Stay at the forefront of the emerging AI landscape, continually testing and proposing new tools or methodologies to improve company efficiency. Qualifications - Proven Automation Portfolio: 3+ years of experience building complex, multi-step zaps, handling raw webhook payloads, and configuring API authorizations. - Tech Stack Mastery: Hands-on, deep familiarity with CRM/logistics tools (ideally SmartMoving), communication platforms (RingCentral, Discord), and fleet/marketing data (Samsara, Mailchimp). - Data Literacy: Strong capability in manipulating and formatting data structures (JSON parameters, text parsing, and regex logic). - Architect Mindset: Ability to look at a manual, disorganized business process and independently map out a frictionless, automated solution. - Communication & Autonomy: Exceptional written English skills, a highly proactive troubleshooting attitude, and the comfort level to work completely unmanaged. Requirements - The Ramp-Up: This role begins as a specialized part-time engagement with an immediate pathway to full-time hours as you successfully optimize our primary system workflows. - No Hand-Holding: You will be given high-level operational objectives and the access keys; you are expected to research, test, and present finalized solutions.

• Act as a core technical expert for Wiz's enterprise integration platform, Workato. Help maintain a robust security posture, ensure reliable operation, and implement optimizations and new capabilities. • Design, develop, implement, and maintain robust, scalable, and secure integrations between various business systems using Workato. • Implement integrations according to established governance policies and security standards, ensuring data integrity, confidentiality, and performance through reusable architecture patterns. • Provide high-level technical support and troubleshooting to team members across different departments on integration-related issues, ensuring smooth system interoperability. • Support the evaluation of new systems and implementations by reviewing in-product and custom integration paths to assess technical fit, security, and level of effort. • Contribute to the building of robust monitoring and alerting systems to proactively identify and action performance issues. • Assess the effectiveness of current integrations, identifying and implementing improvements to enhance data accuracy, efficiency, and overall system connectivity and security.

• Create and improve components for our clients ever growing CMS • Work in an agile scrum team closely together with our client • Identify and solve bugs in big existing systems • Propose improvements in regular team retros • Proudly present your work in the reviews with stakeholders

Role Description We’re looking for a Solutions Engineer who can bridge the gap between customer needs and technical execution. This role sits at the intersection of sales, engineering, and delivery, helping translate business requirements into practical, scalable solutions. You’ll partner closely with Sales and customers to understand challenges, design tailored solutions across infrastructure and platform services, and guide those solutions through the early stages of implementation. This is a role for someone who can think technically, communicate clearly, and stay grounded in outcomes. It’s equal parts discovery, design, and alignment - with a strong focus on making complex things understandable and actionable. What You’ll Do - Gather customer requirements, respectfully challenge customer assumptions, and translate into best-practice Summit solution - Primary technical contact on assigned opportunities - Identify, qualify, design, develop, and present solutions based on business requirements and restrictions - Craft strategic and technical responses for presentations, proposals, SOWs, and other complex engagements - Develop and leverage key client relationships, including at the executive level, to earn trust and win business through a consultative selling approach - Alongside finance, build cost-engineering and profitability models for large customer opportunities - Remain current on industry standards and best practices related to our products and services - Consult with other Solution Engineers and internal resources on complex technical issues, or advanced designs - Identifies and handles common technical customer objections - Working with Sales, proactively manage the opportunity pipeline to ensure each opportunity receives the required technical pre-sales support in a timely manner - Create supporting documentation and/or tools to facilitate and improve the sales process What You’ll Deliver - Listen to client problems/issues and work with Sales team to develop viable solutions to meet current and potential future needs - Ensure solutions are accurately and completely scoped for our implementation team to deliver services - Demonstrate technical leadership and subject matter expertise on solutions and services - Engage and represent the company through public speaking opportunities to customers, prospects, conferences, and industry forums - Participate with other Solution Engineers in regular technical training along with the Sales team Qualifications - Requires 4+ years working experience, minimum 2+ years in technical role, ideally supporting B2B IT or IT consulting sales - Excellent written, verbal, and interpersonal skills; ability to work on multiple projects simultaneously - Customer-facing sales experience - Professional qualification or a degree in a technical discipline - Ability to create and run customer-facing presentations - Experience with common tools (Salesforce, Showpad, ERP, Office, etc) - 2+ years in ISP / Data Center / Managed Services or related industries providing technical sales support OR at an AWS or Azure Cloud Service Provider or related practice providing technical sales support - An excellent candidate will be able to demonstrate mastery of the following subjects: System administration on both Linux and Windows AND Familiarity with Backup and Disaster Recovery solutions provided by using hyperscale cloud services - Working knowledge with virtualization technologies: VMware, Hyper-V, Xen, or KVM - Industry certifications desirable: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, Cloud Savvy Benefits - Flexible Time Off (yes, really) – take what you need, we trust you to manage it - Medical, Dental & Vision – comprehensive coverage with HSA/HRA options - 401(k) with 4% match – we invest alongside you - Parental Leave – paid time for the moments that matter most - Life & Disability Insurance – built-in peace of mind - Wellness Support – resources for your mental and physical health - Free Colocation & Cloud Access – build and experiment in real environments - Work From Anywhere – remote-friendly by design - A low-ego, get-it-done culture – come as you are, do great work Compensation The salary range for this role is 125 - 145K annually. Compensation for this role is based on experience, skills, and location. We aim to make offers that are fair, forward-looking, and aligned to both what you bring and where you’re growing. Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context. Company Description Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email hr@summithq.com.