Wiz

• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise • Mentor and coach team members in case management best practices and technical upskilling • Gather, collect, collate, generate and publish content, including training material for team members • Participate in on-call rotation for after-hours, holiday, weekend support coverage • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations

• Partner with the sales team to provide technical leadership to our customers and prospective customers in conjunction with helping our team meet their quarterly sales targets. • Provide presentations to our customers and prospective customers such as whiteboards, product demonstrations, slides, and proof of value outcomes. • Help our customers and prospective customers plan in-depth test plans for showing the value of the Wiz platform in their environment (proof of value). • Invest time in learning new product features, industry related developments, and broadening your overall technical skillset. • Represent Wiz in technical forums such as trade shows, technical meet-ups, and industry events.

• Serve as a trusted technical advisor throughout your customers’ Wiz journey • Help customers develop success plans with measurable goals • Actively drive value based conversations with customer executives • Manage a book of business and support revenue objectives • Develop documentation and mentor other TAMs

• Lead and manage the EMEA commercial legal team, fostering the professional development of each member of the team while ensuring high-quality legal support for the EMEA region. • Act as the primary escalation point for complex legal issues and complex contract negotiations, providing definitive guidance to the EMEA legal commercial team and business stakeholders. • Manage relationships with executive staff and revenue leadership, serving as a strategic legal business partner to ensure alignment between legal risk and business objectives. • Initiate and manage strategic legal projects, including the development of scalable processes and regional templates to accelerate contract velocity. • Ensure ongoing contracting processes that comply with company policies and risk tolerance. • Negotiate complex strategic commercial deals with customers, serving as a trusted advisor to the business by proactively identifying legal risks and formulating innovative solutions to mitigate them.

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, etc). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, etc)

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, etc). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, etc)

• Serve as the company's top field expert in application and cloud-native security and provide technical and business-relevant feedback into Product Management based on field engagements to improve Wiz’s position and value messaging to prospects and clients. • Collaborate with Wiz sales teams on strategic opportunities in demonstrating the business and technical value of the Wiz platform. • Assist SEs and prospects during the POC process with advanced use cases, installation/deployment, and troubleshooting. • Lead regular thought leadership sessions with the field teams sharing insights and approaches derived through customer engagement to improve our effectiveness in messaging and delivering value to prospective clients and existing customers. • Assist in messaging and selling Wiz platform capabilities to prospects and customers.

• Serve as the company's top field expert in application and cloud-native security and provide technical and business-relevant feedback into Product Management based on field engagements to improve Wiz’s position and value messaging to prospects and clients. • Collaborate with Wiz sales teams on strategic opportunities in demonstrating the business and technical value of the Wiz platform. • Assist SEs and prospects during the POC process with advanced use cases, installation/deployment, and troubleshooting. • Lead regular thought leadership sessions with the field teams sharing insights and approaches derived through customer engagement to improve our effectiveness in messaging and delivering value to prospective clients and existing customers. • Assist in messaging and selling Wiz platform capabilities to prospects and customers.

• Serve as the company's top field expert in application and cloud-native security. • Collaborate with Wiz sales teams on strategic opportunities demonstrating the business value of the Wiz platform. • Assist SEs and prospects during the POC process with advanced use cases, installation/deployment, and troubleshooting. • Lead thought leadership sessions sharing insights derived from customer engagements.

• Serve as the company's top field expert in application and cloud-native security and provide technical and business-relevant feedback into Product Management based on field engagements to improve Wiz’s position and value messaging to prospects and clients. • Collaborate with Wiz sales teams on strategic opportunities in demonstrating the business and technical value of the Wiz platform. • Assist SEs and prospects during the POC process with advanced use cases, installation/deployment, and troubleshooting. • Lead regular thought leadership sessions with the field teams sharing insights and approaches derived through customer engagement to improve our effectiveness in messaging and delivering value to prospective clients and existing customers. • Assist in messaging and selling Wiz platform capabilities to prospects and customers.