Marco Technologies

Role Description The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco’s valued customers and employees. Qualifications - High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience. - 0-3 years of experience in Customer Service or a related field preferred. Requirements - Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly. - Provide prompt and detailed communications to internal and external clients. - Review accounts for upsell and cross-sell opportunities and escalate as necessary. - Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation. - Maintain contact center expectations. - Verify and maintain client contact and database information. - Function collaboratively as part of a fast-paced, client-orientated team. - Develop and support best practices and operational procedures to create efficiencies. - Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. - Uphold business ethics by supporting Marco’s vision, mission and values. - Exemplify the Gold Standard Experience through every interaction. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the employee handbook. - Perform other related duties as assigned. Company Description

Role Description The Business Development Representative is responsible for building new business pipeline and driving adoption of Marco’s solutions. This role combines proactive prospecting, lead qualification, appointment setting, and client relationship management to accelerate growth and ensure high customer satisfaction. - Proactively engage prospects through outbound calls, emails, and digital outreach using Salesforce CRM. - Qualify sales prospects, produce quality leads, and schedule discovery meetings for Account Executives. - Develop and maintain in-depth knowledge of Marco’s products, services, industry trends, competitors, and clients. - Collaborate with sales representatives and leaders on account strategy, demand generation, and outreach campaigns. - Uncover business challenges and solution needs related to Managed IT, Print, Cybersecurity, Cloud, Voice/UC, and Professional Services. - Drive customer satisfaction by ensuring clients receive value-added solutions and supporting corrective action processes. - Identify and drive product expansion, upsell opportunities, and service renewals with existing clients. - Participate in vendor and product training, demos, and events to stay proficient in offerings. - Maintain accurate CRM data and comply with documentation and administrative procedures. - Meet or exceed KPIs for outbound activity, contact rates, meetings scheduled, pipeline creation, and customer satisfaction. - Attend required company and departmental meetings. - Perform other related duties as assigned. Qualifications - Associate’s degree and 2 years' experience required or equivalent combination of education and experience. - 2+ years of success in business development, inside sales, or tech-related customer engagement required. Prior telesales experience preferred. - Experience with Salesforce or similar CRM platforms required. - Familiarity with managed services, IT environments, print infrastructure, or technology buying cycles preferred. - Valid driver’s license and personal insurance (for occasional client visits). Requirements - Proficiency with MS Office applications (Outlook, Excel). - Excellent verbal and written communication skills. - Strong discovery, reasoning, and analytical skills. - Highly organized, self-starter, and able to work independently. - Team-oriented, collaborative, and solutions-focused mindset. - Ability to interact professionally with prospects and clients from diverse industries and backgrounds. Benefits - Pay Range: $58,301 - $90,367 annually. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Company Description - This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description As a Microsoft Modern Work Engineer, you will oversee the delivery of client-facing professional services projects centered on Microsoft Modern Work technologies. This position demands in-depth expertise in designing, deploying, and optimizing solutions involving Microsoft Entra, Intune, Autopilot, Office 365, Active Directory, Group Policy Objects, and Quest Migration tools. You will collaborate with clients to evaluate business needs, architect tailored solutions, and implement deployments that advance security, productivity, and the overall end-user experience. - Gain and maintain expertise across Microsoft Modern Work technologies, including Entra ID, Intune, Autopilot, O365, and on-premises AD. - Deliver client engagements including assessments, design sessions, implementation, and post-deployment optimization. - Lead and execute device management initiatives, including Autopilot enrollment, configuration baselines, compliance policies, and endpoint security hardening. - Architect and implement Microsoft Entra identity solutions including Conditional Access, MFA, SSO integrations, and identity lifecycle management. - Perform migrations using Quest Migration Manager or similar tools for directory, identity, or tenant transitions. - Develop, test, and deploy Group Policy Objects (GPO) and assist clients in modernizing GPO settings into cloud-native Intune policies. - Troubleshoot complex issues across identity, device management, authentication, policy enforcement, and collaboration workloads. - Provide technical mentorship, documentation, and knowledge transfer to clients and internal teams. - Contribute to best practices, documentation libraries, and technology practice groups. - Maintain accurate documentation, communication, and time entry for all engagements. - Stay current with Microsoft’s evolving Modern Work roadmap, tooling, and security capabilities. - Actively participated in Marco’s Microsoft Modern Work Technology Practice Group (TPG). Qualifications - Associate or bachelor’s degree in information technology, computer science, cyber/information security, or a related field. - 5+ years of professional services or systems engineering experience. - Demonstrated experience with Microsoft Entra, Intune, Autopilot, O365, Active Directory, and GPO management. - Experience with Quest Migration tools or equivalent technologies. - Microsoft certifications preferred (MD-102, SC-300, AZ-104, MS-102, or similar). Requirements - Deep understanding of Microsoft identity, endpoint, and collaboration ecosystems. - Practical experience with: - Microsoft Entra (identity governance, Conditional Access, MFA) - Intune device management - Autopilot provisioning - Office 365 configuration and administration - Active Directory and Group Policy Objects - Quest Migration tools - Experience with PowerShell scripting to automate administrative tasks. - Knowledge of NIST, CIS, or similar security frameworks. - Excellent documentation, communication, and client-engagement skills. - Exceptional organization and time management skills. - Ability to work independently in dynamic client environments. - Demonstrates integrity, professionalism, and alignment with organizational values. Benefits - Pay Range: $93,318 - $149,309 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The Business Analyst II at Marco Technologies serves as a critical bridge between business stakeholders and technical development teams across Marco's internal platform ecosystem. This is a technically-oriented BA role requiring demonstrated understanding of API integrations, system architecture concepts, and software delivery pipelines — not just requirements documentation. The BA II is expected to operate independently within an Agile delivery environment, contribute meaningfully to sprint ceremonies, write high-quality user stories and acceptance criteria, and maintain alignment across cross-functional teams. This role supports multiple internal platforms and works closely with application administrators, QA team, and internal development team to ensure features are well-defined, technically feasible, and delivered with quality. Qualifications - Associate or Bachelor's degree in Business, or equivalent experience - 3+ years of business analysis experience in a technical or software delivery environment - Ability to read and interpret REST API documentation and JSON/XML request-response structures - Proficient in writing user stories, acceptance criteria, and process flow documentation - Experience with Business Process Modeling - Hands-on experience with the following tools: Azure DevOps, Microsoft Suite, Miro, and Claude (Anthropic) - Strong communication skills bridging technical and business audiences - CSM, PMI-PBA, CBAP/CCBA, or SAFe certification preferred - Experience working with external development vendors or managed service providers is preferred Requirements - Elicit, document, and manage business and technical requirements through stakeholder interviews, workshops, and process analysis - Translate business needs into clear, concise user stories with acceptance criteria using behavior-driven formats (e.g., Given/When/Then) - Analyze current-state systems and workflows; identify gaps and propose future-state solutions - Document data flows, integration points, and system dependencies including API request/response behavior - Maintain traceability between business requirements, user stories, and test cases - Engage directly with development teams to clarify technical requirements and validate that proposed solutions meet business needs - Review and contribute to API documentation, including understanding of REST/JSON payloads, request structures, error handling, and field mapping - Participate in technical design discussions; surface business impact of architectural decisions - Support integration analysis when third-party systems, APIs, or data sources are involved - Collaborate with QA to develop test scenarios; assist in UAT coordination and defect triage - Actively participate in Agile ceremonies: sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives - Manage and maintain the product backlog in Azure DevOps (ADO), including Epics, Features, User Stories, Tasks, and Bugs - Contribute to sprint capacity planning; assist in effort estimation with development teams - Apply pull-based or flow-driven delivery principles; support release candidate readiness processes - Communicate sprint status, risks, and blockers clearly and proactively to stakeholders and leadership - Serve as a liaison between business stakeholder and technical teams - Produce audience-appropriate documentation: executive summaries, BRDs, SOPs, release notes, and process flows - Facilitate working sessions and demos; capture decisions and action items - Create wireframes and process diagrams to communicate requirements visually using tools such as Miro and Figma Benefits - Pay range: $68,633 - $106,381 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The Project Manager - IT is instrumental in delivering exceptional customer service to enhance our client’s experience. This role is responsible for overseeing the project lifecycle, coordinating and managing IT projects of varying size and complexity from initiation to completion, ensuring they are delivered on time, within scope and on budget. This role works closely with the customer to ensure expectations are met, working with internal teams and external resources to initiate, monitor progress, track deliverables and maintain a high level of communication throughout the project lifecycle. This role will deliver a “white glove” experience to minimize risk and maximize customer satisfaction. Essential Functions: - Plan and manage end-to-end IT projects, including scheduling and execution, ensuring alignment with business objectives and customer expectations. - Coordinate with internal teams, vendors and subcontractors to ensure proper resource allocation. - Address scheduling conflicts, escalating those that impact timeline and budget. - Track and manage assigned portfolio including project activities and milestones, ensuring resources are aligned with timelines and deliverables. - Update project workplan to match customer-agreed upon Statement of Work (SOW). - Approve ordering and follow product deliveries. - Manage scope and change management ensuring clear documentation, communication and approval by relevant stakeholders. - Coordinate technician schedules and activities. - Continuously monitor progress in terms of the status, budget and profitability. - Be the point of contact for project updates, fostering strong customer relationships. - Conduct internal and external kick-off calls. - Regularly communicate project updates, ensuring stakeholders are informed on progress, risks and challenges. - Report out and up to the project team, management and the customer on predetermined intervals. - Communicate completion status and obtain customer acceptance, facilitate post-project reviews and support hand-off to ensure customers are satisfied with outcomes and maintain a positive relations post-delivery. - Proactively suggest improvements to project management processes to increase efficiency and effectiveness. - Monitor potential risks and issues that could result in delays, change orders or scope creep. - Identify and monitor where additional time or resources are required and where efficiencies could be made. - Develop mitigation plans to ensure project continuity. - Take corrective action to reduce risks that might impact scope, schedule, quality and cost. Quality Assurance, Documentation and Reporting: - Understand the technology being installed to answer questions and conduct training (where applicable). - Ensure project deliverables are in alignment with project specifications. - Maintain comprehensive project documentation including project workplan, status reports, meeting notes and time entries. - Track to report on key project metrics, including progress against timeline, budget adherence and overall project health. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. - Perform other related duties as assigned. Qualifications - Bachelor’s degree and four years of relevant experience; or equivalent combination of education and experience in a project coordination, project management or service delivery role, ideally within an IT-focused environment. - Understanding of IT terminology and PSA ticketing systems. - Knowledge of IT service delivery principles, including incident and change management. - CAPM or PMP (Certified Associate Project Manager or Project Management Professional), Agile, Scrum or similar certification preferred. Requirements - Proficiency with business collaboration tools such as MS Office applications and project management tools. - Ability to create and use Gantt charts, spreadsheets or other appropriate tools to manage people and keep tasks up to date. - Excellent communication skills in working with technical and non-technical people, including the ability to present in front of a group and work with cross-functional teams and external vendors. - Accountability to see a project or task from start to finish. - Excellent analytical and organization skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects. - Effective at building trust, finding common ground, having empathy and building good relationships with others. - Function collaboratively as part of a fast-paced, customer-oriented team but also perform effectively as an independent producer under broad management direction. - Ability to prioritize several tasks and keep them running simultaneously (multitasking). - Display excitement and a positive attitude towards work assignments, clients and organization. - Adapt to changes in the work environment. - Ability to manage emotions, especially negative ones, to be able to think clearly and objectively. - Ability to understand the other side’s motivations with the goal to achieve a win-win resolution that is favorable. - Broad understanding of financial management and budgeting principles. Benefits - Pay Range: $63,256 - $98,047 annually. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description Marco is currently looking for a driven, relationship-focused Major Account Sales Representative to grow our Print business by building and expanding partnerships. This role is heavily focused on hunting new business within enterprise and national accounts, while also strengthening and growing key client relationships over time. If you enjoy creating opportunities, navigating complex sales cycles, and helping customers solve real business challenges, you’ll find a lot of opportunity here. - Proactively identify and win new enterprise-level accounts, with a strong focus on net-new business development - Build and execute territory strategies that drive meaningful, long-term revenue growth - Develop relationships with key stakeholders, including executive and C-level decision-makers - Position customized print and technology solutions that align with customer goals and operational needs - Expand existing accounts through cross-selling, upselling, and strategic account planning - Lead contract negotiations, renewals, and overall account strategy - Maintain a strong, active pipeline using CRM and sales enablement tools - Collaborate with internal teams and vendor partners to deliver the right solutions for each client - Stay active in networking, referrals, and industry connections to build your book of business - Serve as a mentor and resource for newer members of the sales team Qualifications - 6+ years of experience in complex B2B, enterprise, or solution-based sales - Proven success in prospecting, developing, and closing new business - Ability to navigate multi-stakeholder sales environments and long sales cycles - Strong communication, relationship-building, and strategic thinking skills - Self-motivated, organized, and comfortable working independently in a goal-driven role - Willingness to travel as needed to support clients and opportunities Requirements - Pay Range: $55,000 - $125,000 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. Location - This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Role Description The Manager of Project Management Office (PMO) ensures that Marco Service projects are planned, managed, and executed effectively, efficiently, and to client expectations. The PMO oversees all client-facing projects and develops and maintains project management methodologies, standards, and tools. The PMO Manager is responsible for consistent execution of the PMO methodology to ensure the efficient implementation of sold solutions while maintaining a high level of client satisfaction. This role is focused on ensuring projects are executed with excellence to meet KPI’s of being on-time, on-budget, and High CSAT. It is also focused on defining and improving processes more generally within the team. Essential Functions - Manage the assigned PMO team members as follows: - Lead, coach, and train team members. - Develop and implement strategic initiatives for the team. - Be an escalation point of contact to handle issues and involve direct leadership as needed. - Monitor team coverage, oversee personal time off approval, ensure back-ups are in place, and redistribute work when others are out. - Monitor staffing and equipment needs. - Conduct performance reviews, issue disciplinary actions, and make compensation decisions. - Ensure project success is in alignment with Marco’s strategic goals. - Set standards for project management capabilities, including certifications and qualifications for Project Managers, success measurement criteria, methodologies, and tools to be used. - Oversee the delegation of client-facing projects to the PMO team. - Collaborate with team members and cross-functional groups throughout the organization to manage projects, ensuring they meet the needs of our stakeholders. - Develop and provide weekly project status reporting to internal and external stakeholders. - Oversee that PMO staff deliver client-facing projects on time, within scope, and on forecasted budget. - Work with PMO staff on mitigating any risks that impact the successful delivery of client-facing projects. - Interface with leadership to define project priorities and implementation opportunities and challenges. - Ensure centralized project management services are provided, including but not limited to planning, scheduling, estimating, costing, project billing, and risk assessment. - Manage effective and appropriate assignment of team members and other resources to projects. - Perform post-project completion reviews to ensure proper process and profitability. - Manage and meet established metrics and team benchmarks. - Manage and assist with the selection of outsourced labor vendors. - Ensure standard work documentation is utilized and maintained as needed. - Accurately maintain and comply with documentation and administrative procedures in a timely basis. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. - Perform other related duties as assigned. Qualifications - Bachelor’s degree, with emphasis in Information Technology and Project Management preferred, or comparable experience. - At least 5 years of practical experience in providing technical project management for complex business process development projects. - Deep understanding of various project management methodologies such as Waterfall and Agile. - Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements. - Expertise in leading a project team through the design process with both technical and business partners. - Deep familiarity with using a range of tools for collaboration, project management, documentation, and illustration. - Experience in strategic planning and development. - Experience in management of individuals who serve as project managers or business analysts on a project team. - Demonstrated ability to collaborate with and influence matrixed project team members. - Excellent interpersonal skills necessary to develop cooperative working relationships. - Demonstrated ability to deliver a high-quality work product in an agile environment. - Project Management Professional (PMP) or similar certification preferred. Requirements - Strategic thinking: ability to evaluate risk, connect big picture and details, and make appropriate tradeoffs. - Ability to build strong relationships within team and across key stakeholders. - Communication: demonstrates clear, proactive oral and written communication in relation to both projects and people. - Deep understanding of project management; direct experience managing processes across multiple methodologies. - Demonstrates a commitment to racial equity, diversity, and inclusion. - Demonstrates a strong learning orientation. - Demonstrates successful leadership. Benefits - Pay Range: $101,249 - $161,998 - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .

Role Description The Project Coordinator is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contributors to deliver project results according to plan. The Project Coordinator will define project objectives, oversee quality control throughout the project life cycle, and ensure effective communication among all stakeholders. - Plan and coordinate projects to achieve objectives and deliverables within established timeframes, budgets, and quality standards. - Update project workplans and oversee scope management, ensuring all modifications are properly documented and communicated. - Monitor project progress, budgets, and outcomes; provide status reports to project teams and senior management. - Coordinate schedules and activities, track performance, and facilitate the achievement of key milestones. - Lead project kick-off meetings and conduct regular status updates. - Identify, document, assess, and manage potential and existing issues and risks; implement corrective measures as necessary. - Assess requirements for additional resources or time and identify opportunities for improved efficiency to ensure goals are met. - Oversee and coordinate contributions from third-party vendors and collaborators. - Facilitate project closure, ensuring all requirements are fulfilled in accordance with established timelines and budgetary guidelines. - Maintain comprehensive project documentation and verify completion of all project requirements at closeout. - Remain compliant with Marco policies and procedures as outlined in the employee handbook. Qualifications - Bachelor's degree and two years of relevant experience, or an equivalent combination of education and experience, are required. - Valid Driver’s License, proof of personal insurance, and an acceptable driving record. - Certification such as CAPM (Certified Associate Project Manager) or an equivalent designation is preferred. Requirements - Demonstrated proficiency with business collaboration tools, including MS Office applications and Microsoft Project. - Strong analytical and organizational skills, with a proven ability to adapt to dynamic project environments and manage multiple projects concurrently. - Exceptional communication skills in collaborating with both technical and non-technical stakeholders, including the capability to present effectively to groups. - Consistently exhibit courtesy and professionalism in written and verbal communications, conveying ideas clearly in all settings. - Highly organized, with the ability to maintain precise and comprehensive records of project activities. - Collaborative team player within a fast-paced, customer-focused environment, as well as an effective independent contributor under broad management oversight. - Skilled in creating and utilizing Gantt charts, spreadsheets, and other tools to manage personnel and tasks efficiently and keep project information current. Benefits - Pay Range: $53,001 - $82,152 annually. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location - This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The Renewals & Quoting Coordinator provides administrative and quoting support for renewals and new deals. Responsible for managing case entries, gathering client data, and building proposals under the direction of a Specialist or Lead. Ensures accuracy and timeliness in Salesforce, Sherpa, and CPLC processes. - Enter renewal and proposal data into Sherpa and CPLC. - Support reps with quoting tools and discount templates. - Monitor Salesforce cases and assist with documentation. - Prepare outreach materials and follow up on renewal timelines. - Organize client device data, usage history, and pricing information. - Schedule renewal meetings and coordinate internal communications. - Develop knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. Qualifications - Associate’s degree or two years of relevant experience; or equivalent combination of education and experience. Requirements - Natural aptitude for outcome-based reasoning. - Demonstrate excellent verbal and written communication skills with internal and external clients. - Self-starter, ability to plan and implement sales strategy with limited supervision. - Ability to thrive in a competitive, goal-driven environment. - Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. - Ability to prioritize responsibilities and to operate with changing priorities. - Demonstrate ability to work effectively and professionally with all types of people and situations. - Demonstrates a strong attention to detail to ensure accuracy and quality. - Strong desire to help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes. - Proficient with business collaboration tools including Microsoft Office Suite, CRM, and company specific programs. Benefits - Pay Range: $20.30 - $30.50 hourly - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .

Role Description The Senior Solutions Architect – Managed Services is Marco’s pre-sales technical leader for managed services, responsible for designing and proposing comprehensive managed services engagements for mid-market and enterprise clients. This role bridges deep technical expertise with commercial acumen – architecting solutions across end-user computing, network, server, cloud, and security, then translating that complexity into compelling, executive-ready proposals. The Solutions Architect partners closely with sales executives throughout the pursuit lifecycle, from initial discovery through proposal delivery and handoff to post-sales delivery teams. This is an individual contributor role with an opportunity to mentor junior technical staff. - Lead technical discovery sessions with enterprise and mid-market prospects to assess current environments, uncover pain points, and identify managed services opportunities. - Design comprehensive managed services solutions spanning end-user support, network management, server and cloud infrastructure, and security operations. - Develop detailed statements of work, service level proposals, and pricing models that align client needs with Marco’s managed services capabilities. - Present and defend proposed solutions to technical stakeholders, IT leadership, and C-suite executives with clarity and confidence. - Partner with sales executives to develop pursuit strategies for net-new and expansion managed services opportunities. - Collaborate with delivery and operations teams to ensure proposed managed services solutions are executable, scalable, and profitable. - Serve as a subject matter expert on ITIL frameworks, ITSM tooling, and enterprise service delivery models including co-managed, fully managed, and hybrid arrangements. - Lead and contribute to technical responses to RFPs and RFIs, ensuring proposal quality, accuracy, and competitive differentiation. - Apply deep knowledge of Microsoft technologies – including Microsoft 365, Intune, Azure, and Windows Server – to architect modern managed end-user and infrastructure solutions. - Design and propose managed network solutions including LAN/WAN, SD-WAN, wireless, and network monitoring and management. - Architect server and hybrid cloud managed solutions leveraging virtualization (VMware/Hyper-V), Azure, and on-premises infrastructure. - Contribute to the evolution of Marco’s managed services portfolio by surfacing market intelligence, competitive insights, and client feedback to service line leadership. - Sync with project management and post-sales engineering to provide adequate documentation for successful delivery transitions. - Mentor junior technical staff and contribute to knowledge-sharing and best practice development across the pre-sales team. - Participate in Marco’s Technology Practice Group (TPG) and managed services communities to stay current on service offerings, tooling, and delivery standards. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field, and seven or more years of experience in IT infrastructure, managed services, or solutions architecture; or equivalent combination of education and experience. - Microsoft certifications preferred (Azure Administrator, Azure Solutions Architect, Microsoft 365 Certified, or equivalent). - ITIL Foundation certification or higher preferred. - Valid Driver’s License, proof of personal insurance, and an acceptable driving record. Requirements - Deep expertise in enterprise managed services delivery models, including co-managed, fully managed, and hybrid service arrangements. - Strong knowledge of ITIL frameworks and ITSM best practices; ability to speak fluently about service management and operational governance with enterprise buyers. - Hands-on or architectural knowledge of Microsoft end-user computing technologies including Microsoft 365, Intune, Entra ID, and endpoint management. - Solid understanding of network infrastructure including LAN/WAN, SD-WAN, wireless, and network monitoring and management. - Experience with server and hybrid cloud environments including Windows Server, Azure, VMware/Hyper-V, and on-premises infrastructure management. - Demonstrated ability to develop and present executive-ready proposals, statements of work, and pricing models in a consultative pre-sales environment. - Excellent communication skills with the ability to translate technical complexity for both technical and non-technical audiences across all organizational levels. - Familiarity with PSA/ITSM platforms such as ConnectWise, ServiceNow, or HaloPSA, and RMM tooling such as NinjaOne. - Self-starter with strong organizational skills, the ability to manage multiple pursuits simultaneously, and the judgment to operate with minimal direct supervision. Benefits - Pay Range: $119,193 - $190,709 annually + 10% incentive opportunity. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.