Marco Technologies

Role Description The Project Manager is accountable for overseeing the entire project lifecycle, managing projects of various sizes and complexities from initiation through completion, and ensuring delivery within established timelines, scope, and budget. The role involves close collaboration with stakeholders to align expectations, coordination of both internal teams and external resources, diligent tracking of deliverables, and consistent communication throughout all project phases. Success in this position requires a high degree of autonomy, exceptional communication abilities, and the capacity to effectively motivate teams to achieve timely and successful outcomes. - Plan and oversee end-to-end projects, including scheduling, execution, risk evaluation, and resource coordination to achieve business objectives. - Collaborate with internal teams and external partners to ensure effective resource allocation and alignment. - Resolve scheduling conflicts and prioritize tasks that may affect timelines and budgets. - Manage multiple projects simultaneously, balancing competing demands and ensuring progress is maintained. - Track and administer assigned project portfolios, ensuring completion of milestones and deliverables. - Maintain and update project workplans, managing scope and implementing change management processes, with all changes documented and communicated appropriately. - Monitor project status, budget, and overall health; provide regular updates to project teams and management. - Serve as the primary liaison for project communications, strengthening relationships with stakeholders. - Organize project kick-off meetings and conduct regular status reviews. - Identify and address project risks and issues; develop and implement mitigation strategies as necessary. - Ensure all project deliverables comply with defined requirements and specifications. - Maintain thorough project documentation, including status reports and meeting minutes. - Promote continuous improvement by recommending process enhancements. Qualifications - Bachelor’s degree with four years of relevant experience, or an equivalent combination of education and experience in project coordination, project management, or service delivery, preferably within an IT-focused environment. - Proficient understanding of IT terminology and PSA ticketing systems. - Demonstrated knowledge of IT service delivery principles, including incident and change management. - CAPM or PMP (Certified Associate Project Manager or Project Management Professional), Agile, Scrum or similar certification preferred. Requirements - Demonstrated proficiency with business collaboration tools (e.g., MS Office, project management software). - Exceptional communication skills with both technical and non-technical stakeholders. - Superior organizational and analytical abilities, with experience managing multiple projects concurrently. - Skilled in relationship-building and cross-functional collaboration. - Advanced time management and multitasking capabilities. - Proven ability to influence outcomes without direct authority. - Strong results orientation with accountability for meeting deadlines and deliverables. - Adaptability and flexibility in responding to shifting priorities and dynamic environments. - Comprehensive understanding of financial management and budgeting principles. - Expertise in negotiation and conflict resolution. Benefits - Pay Range: $63,256 - $98,047 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location - This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The Service Operations Administrator supports the efficient delivery of services across client accounts by managing key administrative and operational workflows. This role is responsible for maintaining accurate records, coordinating equipment and resource changes, monitoring service platforms, and ensuring data is consistently up to date. The ideal candidate is organized, detail-oriented, and able to balance both routine maintenance tasks and reactive requests in a dynamic environment. - Account & Site Coordination: Maintain accurate records of client sites, equipment locations, and account configurations. Update site information as changes occur throughout the account lifecycle, including moves, additions, and other service events. - Data Management: Populate and maintain required data fields during onboarding and ongoing account management. Ensure data integrity is sustained as organizational and equipment changes occur over time. - Asset & Resource Tracking: Track and manage asset ownership assignments across client accounts. Update records proactively as personnel, organizational, or equipment changes are identified. - Service Queue Monitoring: Monitor service management platforms for incoming requests, including account updates, equipment changes, and new project submissions. Triage and route items appropriately to ensure timely follow-through and clear communication. - Transactional Order Requests: Coordinate service requests - such as moves, additions, and redeployments - that occur outside of scheduled projects. Manage these reactively, ensuring accurate documentation and cross-functional alignment. - Cost Center & Billing Data Maintenance: Perform ongoing updates to cost center records as organizational changes occur within client accounts. Ensure billing-related data is accurate at all times to support reporting and invoicing processes. - Reporting & Workflow Administration: Enter and maintain data across project management and reporting tools, keeping all records current and complete. Support workflows that require parallel updates across multiple platforms to maintain team alignment and client visibility. Update dashboards and visual reports - including charts and graphs - to reflect current data across all tracked metrics. Build and maintain setup and tracking sheets in accordance with team and account requirements. Qualifications - Minimum of 2 years experience in service operations, account coordination, or a related administrative role. - Strong data entry and record-keeping skills with a high degree of accuracy. - Experience with service management or ticketing platforms (e.g., ServiceNow or similar). - Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features (e.g., SmartSheet or similar). - Ability to manage multiple priorities and adapt to reactive, fast-changing workloads. - Clear written and verbal communication skills for cross-functional collaboration. Requirements - Experience supporting enterprise or large-scale client accounts in a managed services environment. - Familiarity with device or asset lifecycle management processes. Benefits - Pay Range: $20.30 - $30.50 hourly. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The IT Service Delivery Manager for ACE Modern IT is accountable for the strategic ownership, operational execution, and continuous evolution of Marco’s ACE Modern IT managed services offering. This role bridges technical leadership, service design, client experience, and business outcomes. The position is responsible for: - Defining and maturing the ACE Modern IT service model. - Leading Modern Work engineering teams. - Ensuring consistent and efficient service delivery. - Acting as a senior escalation and advisory resource for clients. This role is both hands-on and strategic—requiring deep Microsoft 365 and Modern Work expertise, operational rigor, and strong leadership. The Service Delivery Manager ensures that ACE Modern IT delivers measurable business value, aligns with Zero Trust and compliance frameworks, scales efficiently, and maintains a high bar for client satisfaction and engineering excellence. Qualifications - Bachelor’s degree in information technology, Business, or related field, or equivalent experience. - 5+ years of experience in IT service delivery, Modern Work, or managed services environments. - Proven experience leading technical teams and owning managed service offerings. Requirements - Advanced experience with Microsoft 365 administration, including Entra ID, Intune, Purview, Defender, and Exchange Online. - Strong understanding of Microsoft licensing models and feature enablement. - Experience designing and operating services aligned to NIST, SOC 2, HIPAA, GLBA, and GDPR. - Familiarity with MSP tooling such as ConnectWise, Nerdio, and security platforms (e.g., Barracuda, Arctic Wolf, Blackpoint). - Strong process design, documentation, and KPI-driven management skills. - Excellent communication skills with the ability to engage executives, clients, and engineers. Benefits - Pay Range: $101,249 - $161,998 annually. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Company Description This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description Marco is seeking a results-driven Channel Account Manager to support and grow our indirect sales channel. This role is responsible for achieving divisional sales goals by managing and developing relationships with Technology Service Distributors and channel partners. The Channel Account Manager will drive revenue growth through strategic partner engagement, pipeline management, and sales execution while delivering a best-in-class partner experience. This role plays a key part in expanding market reach, strengthening partner performance, and aligning channel efforts with Marco’s overall sales strategy. - Manage assigned channel partners through ongoing coaching, development, and enablement - Identify, recruit, and onboard new partners to expand Marco’s indirect sales channel - Strengthen distributor relationships and align with partner-driven sales initiatives - Develop and execute strategic channel plans to drive revenue, growth, and market penetration - Maintain and manage an accurate sales pipeline, forecasts, and partner opportunities using CRM tools (Salesforce) - Conduct regular partner business reviews to assess performance and identify growth opportunities - Deliver product, solution, and sales training to enable partner success - Promote cross-selling opportunities across Marco’s product and service portfolio - Serve as an escalation point for partner issues and ensure timely resolution - Participate in partner events, industry engagements, and networking opportunities - Collaborate cross-functionally with sales, marketing, and solution teams to support partner success Qualifications - Bachelor’s degree in Business, Marketing, Sales, or related field preferred - 3–7+ years of experience in channel sales, partner management, or account management - Experience working with indirect sales channels, distributors, or reseller networks - Proven ability to meet or exceed revenue and sales targets - Experience using CRM platforms (Salesforce or similar) Requirements - Strong relationship-building and partner engagement skills - Strategic thinking with the ability to execute sales growth initiatives - Excellent communication, presentation, and negotiation abilities - Ability to analyze pipeline data, forecasts, and performance metrics - Strong organizational and time management skills - Self-motivated, results-oriented, and accountable - Ability to collaborate effectively across internal teams and external partners

Role Description The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability, and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco’s valued customers and employees. Qualifications - High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience. - 0-3 years of experience in Customer Service or a related field preferred. Requirements - Handle and prioritize incoming client calls, emails, and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly. - Provide prompt and detailed communications to internal and external clients. - Review accounts for upsell and cross-sell opportunities and escalate as necessary. - Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation. - Maintain contact center expectations. - Verify and maintain client contact and database information. - Function collaboratively as part of a fast-paced, client-orientated team. - Develop and support best practices and operational procedures to create efficiencies. - Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. - Uphold business ethics by supporting Marco’s vision, mission, and values. - Exemplify the Gold Standard Experience through every interaction. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the employee handbook. - Perform other related duties as assigned. Benefits - Natural aptitude for outcome-based reasoning. - Demonstrate excellent verbal and written communication skills with internal and external customers. - Self-starter, ability to plan and implement sales strategy with limited supervision. - Ability to thrive in a competitive, goal-driven environment. - Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity. - Ability to prioritize responsibilities and operate with changing priorities. - Demonstrate ability to work effectively and professional with all types of people and situations. - Demonstrate strong attention to detail to ensure accuracy and quality. - Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes. - Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.

Role Description The Call Center Service Delivery Manager ensures the efficient and effective operation of Rapid Resolution teams, aligning their activities with organizational objectives and client needs. This role involves managing day-to-day operations, including training, documentation, and reporting to enhance service delivery. Collaborating closely with clients, near shore resources and internal leadership, the Service Delivery Manager is responsible for achieving agreed service levels, driving continuous improvement, and fostering a high-performing team environment. By focusing on operational efficiency and client satisfaction, this role plays a key part in the organization's overall success. - Lead, coach, and develop IT service professionals, fostering a high-performance environment and ensuring team alignment with service goals. - Establish, manage, and continuously improve frameworks for service delivery, aligning with organizational goals. - Responsible for tracking training to ensure skillsets and regulation compliance are being met. - Monitor and analyze performance metrics (KPIs), report on service performance, and identify opportunities for improvement. - Oversee ConnectWise service tickets, ensuring timely resolution and alignment with service goals. - Conduct performance reviews, set targets, and make compensation decisions to drive team success. - Coordinate call center documentation, ensuring reliability and accuracy. - Develop and maintain a Continuous Service Improvement program. - Ensure compliance with company policies, maintain accurate service documentation, and provide on-call support. - Assist all managed service teams with client reporting needs as necessary. - Support strategies to improve service gross margin and profits. - Act as an escalation point of contact to handle issues and involve direct leadership as needed. - Monitor staffing, equipment, and training needs for the division. - Engage with other Divisional and Business Unit leaders to ensure business continuity. - Collaborate with the leaders to maintain an Installation Center of Excellence experience for employees and clients. - Handle escalated client requests and issues to a successful resolution. - Uphold Marco’s business ethics by ensuring solutions meet clients’ needs. - Develop and maintain in-depth knowledge of company products and services, processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. - Support Marco’s commitment to total client satisfaction through active participation in established processes, including prompt research and resolution. - Understand, endorse, demonstrate, and teach the Marco mission, philosophy, culture, and policies. - Demonstrate leadership by presenting a positive example, establishing high standards, holding employees accountable, and maintaining the highest standards of honesty and integrity. - Represent the organization as appropriate in its relationships with major clients, suppliers, competitors, government agencies, professional societies, and similar groups. - Manage the required non-traditional work hours to meet job duties and responsibilities. Qualifications - Bachelor’s degree and four years of relevant experience or equivalent combination of education and experience. - Proven experience in managing teams and delivering IT services in a complex environment. Requirements - Experience managing call center operations. - Experience with near-shore operating model. - Experience capturing, documenting, and illustrating complex functional and technical requirements. - Proven experience leading all levels of the MIT Service Teams. - Excellent communication skills for engaging with people at all organizational levels. - Ability to mentor, share knowledge, and educate team members. - Strong problem-solving skills with a focus on delivering high-quality service solutions. - Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools. - Well-organized, self-directed, and capable of working effectively within a team. - Commitment to treating people respectfully, working with integrity, and upholding organizational values. - Experience with incident management, service request management, and problem management processes. - Excellent communication skills in working with and relating to people at all levels of an organization. - Well organized and self-directed while being a team player. - Treat people respectfully, work with integrity and ethics, and uphold organizational values. - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed. - Cost Conscious – Conserve organizational resources. Benefits - Pay Range: $68,633 - $106,381 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The Project Coordinator is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contributors to deliver project results according to plan. The Project Coordinator will define project objectives, oversee quality control throughout the project life cycle, and ensure effective communication among all stakeholders. - Plan and coordinate projects to achieve objectives and deliverables within established timeframes, budgets, and quality standards. - Update project workplans and oversee scope management, ensuring all modifications are properly documented and communicated. - Monitor project progress, budgets, and outcomes; provide status reports to project teams and senior management. - Coordinate schedules and activities, track performance, and facilitate the achievement of key milestones. - Lead project kick-off meetings and conduct regular status updates. - Identify, document, assess, and manage potential and existing issues and risks; implement corrective measures as necessary. - Assess requirements for additional resources or time and identify opportunities for improved efficiency to ensure goals are met. - Oversee and coordinate contributions from third-party vendors and collaborators. - Facilitate project closure, ensuring all requirements are fulfilled in accordance with established timelines and budgetary guidelines. - Maintain comprehensive project documentation and verify completion of all project requirements at closeout. - Remain compliant with Marco policies and procedures as outlined in the employee handbook. Qualifications - Bachelor's degree and two years of relevant experience, or an equivalent combination of education and experience, are required. - Valid Driver’s License, proof of personal insurance, and an acceptable driving record. - Certification such as CAPM (Certified Associate Project Manager) or an equivalent designation is preferred. Requirements - Demonstrated proficiency with business collaboration tools, including MS Office applications and Microsoft Project. - Strong analytical and organizational skills, with a proven ability to adapt to dynamic project environments and manage multiple projects concurrently. - Exceptional communication skills in collaborating with both technical and non-technical stakeholders, including the capability to present effectively to groups. - Consistently exhibit courtesy and professionalism in written and verbal communications, conveying ideas clearly in all settings. - Highly organized, with the ability to maintain precise and comprehensive records of project activities. - Collaborative team player within a fast-paced, customer-focused environment, as well as an effective independent contributor under broad management oversight. - Skilled in creating and utilizing Gantt charts, spreadsheets, and other tools to manage personnel and tasks efficiently and keep project information current. Benefits - Pay Range: $53,001 - $82,152 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Company Description - This is a remote-eligible position; however, Marco Technologies requires employees to reside within specific states. - Eligible states include: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description As a Security Engineer III, you will lead the design, deployment, and ongoing management of secure Microsoft 365 GCC High environments for Marco’s CMMC-regulated customers. You will drive automation initiatives to streamline security operations, reduce ticket volume from our MDR provider, and deliver efficient, scalable incident response and vulnerability remediation. This position serves as a senior technical resource for customer environment hardening, compliance alignment, and security service delivery across Marco’s managed security portfolio. - Lead the provisioning, configuration, and ongoing management of Microsoft 365 GCC High environments for CMMC-regulated customers, ensuring alignment with CMMC Level 2 and Level 3 requirements and DoD security standards. - Design and implement secure baseline configurations for Microsoft 365 GCC High, including conditional access policies, data governance, identity and access management, and compliance controls aligned to CMMC and NIST SP 800-171. - Serve as a primary technical resource for CMMC customer onboarding, environment hardening, compliance gap remediation, and ongoing support within managed Microsoft 365 GCC High tenants. - Develop and implement automation workflows to streamline security ticket triage, response, and resolution—reducing manual effort and ticket volume originating from Marco’s MDR provider. - Analyze MDR alert trends and recurring incident patterns to identify root causes and engineer automated or procedural responses that drive service efficiency and reduce mean time to respond (MTTR). - Lead customer security incident response activities, including investigation, containment, eradication, and recovery within managed customer environments, ensuring timely communication and post-incident reporting. - Perform proactive vulnerability management and remediation across customer environments, prioritizing based on risk, exploitability, and customer compliance obligations. - Manage competing priorities and set expectations with stakeholders through proactive communication, planning, and documentation of technical requirements and outcomes. - Be a point of escalation within the team to handle and resolve complex security issues, involving direct management as needed. - Respond in a timely manner to tickets and incidents within established procedures, and contribute to best practices, knowledge base articles, and process documentation. - Stay up to date with relevant technology, emerging threat intelligence, and regulatory changes affecting CMMC, FedRAMP, and government cloud environments. - Accurately maintain and comply with documentation, communication, time entry, and administrative procedures in a timely manner. - Participate in on-call rotation and after-hours work as required. Qualifications - Bachelor’s degree in computer science, cybersecurity, information security, or a related field or equivalent experience in lieu of education. - Minimum of 8 years of experience in information technology and information security, with experience working in managed security services or security operations. - Proven experience with Microsoft 365 administration and security configuration, with hands-on experience in GCC High or other government cloud environments strongly preferred. - One or more of the following certifications is strongly preferred: Microsoft Certified: Security Operations Analyst (SC-200), Information Protection Administrator (SC-400), or Identity and Access Administrator (SC-300); CompTIA Security+, CySA+, or CASP+; or CISSP/equivalent; Certified CMMC Professional (CCP) or Certified CMMC Assessor (CCA) a plus. Requirements - Advanced experience with five or more of the following: - Microsoft 365 GCC High administration and secure configuration. - CMMC compliance frameworks (Level 2 and/or Level 3) and NIST SP 800-171. - Endpoint detection and response (EDR) solutions and SIEM platforms. - Vulnerability management and remediation workflows. - Email security solutions and Microsoft Defender suite. - Network and host firewalls and network architecture. - Microsoft Azure and Entra ID (Azure AD) in government cloud or FedRAMP-authorized environments. - Demonstrated experience developing automation using PowerShell, Python, or similar scripting languages for security operations use cases, including alert triage, ticket routing, and automated response playbooks. - Experience working with MDR providers, interpreting alert feeds, and building automation or process improvements to reduce tier-1 ticket volume and improve analyst efficiency. - Experience conducting or supporting customer security incident response, including investigation, containment, eradication, and post-incident reporting. - Expertise with implementing, securing, and configuring solutions according to industry and vendor best practices, particularly within regulated or FedRAMP-authorized environments. - Knowledge of CMMC, NIST CSF, NIST SP 800-171, CIS Controls, and related compliance frameworks applicable to government contractors and regulated customers. - Knowledge of service management concepts for IT and/or security operations and related standards. - Proficiency with Microsoft 365 applications and business collaboration tools. - Demonstrates attention to detail. - Exceptional organizational and time/task management skills. - Self-starter with the ability to perform with little or no direct supervision and takes initiative to improve processes. - Excellent communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. - Treats people with respect; Works with integrity and ethically; Upholds organizational values. - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Benefits - Pay Range: $101,249 - $161,998 annually. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .

Role Description The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration. - Provide technical support and remote help desk services to Marco clients, escalating when necessary. - Review current systems and make technical/process recommendations for improving efficiency. - Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network. - Maintain client documentation. - Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. - Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. - Ability to perform in a call center environment. - Supporting multiple companies with end user requests and third party business applications. - Efficiently communicate with technical and non-technical end users. - Perform other related duties as assigned. Qualifications - Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience. - Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Requirements - Solid understanding of the administration of network operating systems, applications, and services found in a client environment. - Proficiency with business collaboration tools such as MS Office applications. - Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. - Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. - Initiative – Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner; however, if you can’t resolve it yourself, use resources to find someone who can. - Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation. - Team Work – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback. - Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Benefits - Pay Range: $23.50 - $36.40 hourly + bonus opportunity. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location - This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The Senior Solutions Sales Consultant is responsible to assist the sales team by working with prospective customers using a consultative approach to clearly understand and define their business problems and provide a vision for how we can help solve those problems. The role requires that you are subject matter expert and point of contact for identifying which technologies and process approach will be used to best address the prospective client's needs and requirements. This role will drive business strategy and revenue growth. - Work with the Sales Organization to identify customer business objectives, build proof of concepts, conduct solution demonstrations, and support ongoing technical discussions with end users during the sales process. - Assist the sales team during meetings with prospects and existing customers. Collaborate on customer issues, pricing models and architecture of the solution. - Assist in delivering Marco’s differentiating value using technology and business process improvement. - Assist sales with responding to proposals by providing the technical expertise and architecture of the proposed solution. - Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximum efficiency and effectiveness. - Discover, design, propose, and sell products and services within Marco's approved product portfolio. - Communicate complex IT solutions in simple terms. - Conduct effective sales presentations and demonstrations of products and solutions offered by Marco. - Perform other related duties as assigned or requested. Qualifications - 7+ years’ experience with enterprise software solutions as a sales engineer or solutions engineer. - Experience with print management and scanning solutions is strongly preferred. - Demonstrate excellent verbal and written communication skills with internal and external clients. - Ability to prioritize responsibilities and operate with changing priorities. - Self-motivated and highly independent. Requirements - Learn and understand new technologies. - Application Certifications (PaperCut, uniFLOW, SafeQ Cloud, PrinterLogic, etc.). - Technical certification (Network+, Security+, MCSE, Linux+, CDIA+, etc.). - Customer support experience. Benefits - Pay Range: $55,000 - $125,000 annually + bonus opportunity! - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Company Description - This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.