Wonolo

Role Description We are looking for a Customer Support Advocate to work with Wonolo’s Wonoloer Operations team. You will provide a welcoming and professional customer support experience to our users whether through email, chat, or phone call. What you'll do: - Become an expert with our applications. - Learn our product from a functional perspective. - Help our customers with their questions and address their problems and concerns. Qualifications - Proactive and hardworking attitude. - Open to giving and receiving feedback. - Positive mindset to work with the team to meet daily goals. - Dedication to addressing customer concerns and meeting deadlines. - Ability to attend training and nesting (30-day trial) schedule. - Willingness to render at least 40 hours of work per week after the trial period. Requirements - Quiet working environment with minimum distraction. - Noise-reduction headset. - Fully functioning computer/laptop. - Internet connection of at least 15 mbps with backup. - Attend online training and nesting to become knowledgeable on Wonolo’s platform. - Pass the four-week Nesting/Probation period and meet key performance indicators (KPIs). Benefits - The opportunity for growth in a mission-driven and well-funded start-up. - Health insurance for the principal member including dental and vision. - Company laptop. - Paid time off, Holiday pay, and Unpaid time off. - Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo. - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses. - Ability to work from anywhere in the Philippines. - Team outings, happy hours, company off-sites, and more!

Role Description We’re looking for a specialist to join our team and play a key role in managing our Vendor Management System (VMS) operations. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Central Operations team. You’ll be the expert for managing requests in the VMS, posting and managing jobs on our platform, and ensuring that job requests are filled quickly and efficiently. You’ll manage the entire process from receiving orders to fulfilling them with the right workers. This is a great opportunity to work on large-scale products and lead key architectural initiatives. You will be a big driver in delivering a world-class customer experience. What you'll do: - Monitoring and Manage Requests: You will regularly monitor for new booking requests. You’ll be responsible for claiming these jobs in the VMS and managing them from start to finish. - Tracking and Updating Booking Status in VMS Portal: You will be responsible for tracking the status of each request in the VMS, updating it when a worker accepts or withdraws from a job. You’ll also manage the bookings by either successfully filling them or releasing the job if a worker does not fill the position. - Process development: You will work with our operations team to build and further refine our VMS operations processes by becoming a functional expert and understanding the process from end to end. - Maintain accuracy: Execute daily processes with accuracy and speed. Ensure the reliable execution of all daily processes by consistently following operational procedures. Qualifications - Attention to detail: You have exceptional attention to detail and a disciplined approach to following established processes. - Builder: You want to help build new processes and are willing to roll up your sleeves in order to help us move more quickly. - Quick learner: You can quickly pick up new processes and become a subject matter expert. - Operational excellence: You have experience in an operational or administrative role where you were responsible for the accurate and timely execution of tasks. - Management experience: This role will evolve into a managerial role over time and we would prefer someone who has management experience. Benefits - The opportunity for growth in a mission-driven and well-funded start-up. - Health insurance for the principal member including dental and vision. - Company laptop. - Paid time off, Holiday pay, and Unpaid time off. - Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo. - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses. - Ability to work from anywhere in the Philippines (no more commutes!). - Team outings, happy hours, company off-sites, and more!

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. We are looking for an experienced Senior DevOps Engineer to join our team. In this role, you will help define and evolve the infrastructure architecture, operational standards, and engineering best practices that support our development teams. This role will have a broad impact across infrastructure, automation, CI/CD, observability, and developer enablement. You will work closely with engineers across the organization to improve system reliability, scalability, and efficiency, while helping build a strong foundation for sustainable growth. The ideal candidate is a collaborative, self-driven problem solver who is comfortable leading technical initiatives, proposing pragmatic improvements, and implementing solutions with a high degree of ownership. You will work extensively with technologies such as Nomad, Kubernetes, Buildkite, Terraform, Ansible, and Datadog to build and operate resilient, scalable, and well-observed systems. We welcome qualified candidates located anywhere in Canada #LI-Remote. What you'll do: - Own the design and execution of projects that strengthen infrastructure, scalability, reliability, and operational maturity across the organization - Establish and drive infrastructure standards, architecture decisions, and engineering best practices across teams - Build and operate the automation that powers provisioning, configuration management, deployments, and core platform workflows - Lead improvements across CI/CD, observability, and developer enablement to increase engineering velocity and system confidence - Take ownership of complex infrastructure and production issues, driving both immediate resolution and sustainable long-term fixes Who you are: - Extensive hands-on experience with AWS - Experience with Terraform and Ansible - Programming or scripting experience in Python or Ruby and Bash - Experience with CI/CD systems such as Buildkite, CircleCI, Jenkins, or similar - Strong knowledge of Docker and container-based systems - Experience with Kubernetes required; experience with Nomad is a strong plus - Strong Linux fundamentals and comfort with shell scripting - Familiarity with Datadog or similar monitoring and observability platforms - Strong troubleshooting and systems thinking skills - A strong preference for automation, standardization, and repeatable processes over manual workarounds - A collaborative mindset and the ability to work independently with a high degree of ownership If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description. Nice to haves: - Background in platform engineering or developer enablement - Familiarity with Temporal or similar orchestration and workflow frameworks - Hands-on work with PostgreSQL administration, operations, or performance management - Exposure to AI observability, monitoring, or operational support for AI-driven systems Pay Range: The expected pay range for this position is $160,000 - 207,000 CAD per year. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering. Benefits and Perks: - The opportunity for growth in a mission-driven and well-funded start-up - Meaningful equity - We pay 100% of the medical/dental/vision insurance premiums for you - Generous parental leave plan - Cell phone reimbursement and company laptop - Retirement plans as well as life and disability insurance - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses - We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in Canada (no more commutes!) - Team outings, happy hours, company off-sites, and more! About Wonolo: Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more. We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others. Learn more about us: Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers Wonolo is one of Glassdoor's best tech companies to work for in 2021 Why G2 Venture Partners Invested in Wonolo Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce Commitment to Diversity, Inclusion, Equity, and Belonging Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact. Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. Wonolo Privacy Statement By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities. Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data. Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.

Role Description We are looking for an experienced Senior DevOps Engineer to join our team. In this role, you will help define and evolve the infrastructure architecture, operational standards, and engineering best practices that support our development teams. This role will have a broad impact across infrastructure, automation, CI/CD, observability, and developer enablement. You will work closely with engineers across the organization to improve system reliability, scalability, and efficiency, while helping build a strong foundation for sustainable growth. The ideal candidate is a collaborative, self-driven problem solver who is comfortable leading technical initiatives, proposing pragmatic improvements, and implementing solutions with a high degree of ownership. You will work extensively with technologies such as Nomad, Kubernetes, Buildkite, Terraform, Ansible, and Datadog to build and operate resilient, scalable, and well-observed systems. What you'll do: - Own the design and execution of projects that strengthen infrastructure, scalability, reliability, and operational maturity across the organization - Establish and drive infrastructure standards, architecture decisions, and engineering best practices across teams - Build and operate the automation that powers provisioning, configuration management, deployments, and core platform workflows - Lead improvements across CI/CD, observability, and developer enablement to increase engineering velocity and system confidence - Take ownership of complex infrastructure and production issues, driving both immediate resolution and sustainable long-term fixes Qualifications - Extensive hands-on experience with AWS - Experience with Terraform and Ansible - Programming or scripting experience in Python or Ruby and Bash - Experience with CI/CD systems such as Buildkite, CircleCI, Jenkins, or similar - Strong knowledge of Docker and container-based systems - Experience with Kubernetes required; experience with Nomad is a strong plus - Strong Linux fundamentals and comfort with shell scripting - Familiarity with Datadog or similar monitoring and observability platforms - Strong troubleshooting and systems thinking skills - A strong preference for automation, standardization, and repeatable processes over manual workarounds - A collaborative mindset and the ability to work independently with a high degree of ownership Requirements - Background in platform engineering or developer enablement (nice to have) - Familiarity with Temporal or similar orchestration and workflow frameworks (nice to have) - Hands-on work with PostgreSQL administration, operations, or performance management (nice to have) - Exposure to AI observability, monitoring, or operational support for AI-driven systems (nice to have) Benefits - The opportunity for growth in a mission-driven and well-funded start-up - Health insurance through one of our valued partners - Company laptop - Option to be paid in US dollars - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses - We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in LatAm (no more commutes!) - Team outings, happy hours, company off-sites, and more!

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. We are seeking a part-time Legal Operationalist (Mail Intake)! You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Legal team. In this role, you will be a core member of the Legal Operations team, primarily responsible for managing and overseeing the intake, processing, and tracking of all incoming legal correspondence. You will collaborate cross-functionally with teams across the organization, provide critical administrative and operational support, and help ensure timely and compliant handling of legal notices. Our ideal candidate will be a good person who is also committed to doing good work. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you can and desperately want to be, please read on! We welcome qualified candidates located anywhere in the Philippines #LI-Remote. What you'll do: - Own and manage the end-to-end mail intake process, including opening, reviewing, sorting, and distributing incoming correspondence from our virtual mailbox - Review and triage legal notices (e.g., subpoenas, garnishments, agency notices) to ensure timely and accurate routing - Track all incoming mail and related actions in ClickUp to ensure visibility, accountability, and timely resolution - Maintain organized, secure, and audit-ready records of all correspondence and responses - Calendar deadlines, hearings, and response timelines to ensure compliance with legal requirements - Support other Legal Operations administrative tasks and special projects as needed Who you are: - 2-3 years of experience in an administrative or support role - Highly organized with strong attention to detail, especially when handling time-sensitive documents - Able to independently manage high-volume, deadline-driven work while prioritizing effectively - Strong sense of ownership, accountability, and follow-through - Clear communicator who can coordinate across multiple teams - High integrity, self-motivated, and solutions-oriented - A great sense of humor (and an even better sense of judgement) If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description. Nice to haves: - Prior experience providing support on a Legal team - Familiarity with handling legal notices such as subpoenas, wage garnishments, or government correspondence - Experience using project management tools like ClickUp Benefits and perks: - The opportunity for growth in a mission-driven and well-funded start-up - Health insurance for the principal member including dental and vision - Company laptop - Paid time off, Holiday pay, and Unpaid time off - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses - Ability to work from anywhere in the Philippines (no more commutes!) - Team outings, happy hours, company off-sites, and more! About Wonolo: Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more. We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others. Learn more about us: Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers Wonolo is one of Glassdoor's best tech companies to work for in 2021 Why G2 Venture Partners Invested in Wonolo Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce Commitment to Diversity, Inclusion, Equity, and Belonging Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact. Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. Wonolo Privacy Statement By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities. Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data. Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. We are looking for an Accounting Supervisor to work with Wonolo’s Finance team in day-to-day functions. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Finance team. You will collaborate cross-functionally with different teams throughout the organization, provide critical accounting support, and work to enhance operational efficiency. You will be a big contributor in delivering a world class financial operations experience Our ideal candidate will be detail-oriented, self-starting, a strong communicator who takes ownership of the tasks assigned, and exhibits a persistent curiosity to identify process improvement opportunities within the organization. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or who you want to be, please read on! We welcome qualified candidates located anywhere in the Philippines #LI-Remote. What you'll do: - Own day-to-day accounting operations across US and Canada entities, including payroll, A/P, A/R, prepaids, and general ledger activities - Lead the month-end and year-end close process, ensuring timely, accurate financial reporting and reconciliations - Manage general ledger consolidation and partner with FP&A on variance analysis, management reporting, and GAAP reporting - Oversee accounting and payroll workflows to ensure accuracy, completeness, and on-time delivery of key deliverables - Evaluate and strengthen accounting and payroll processes, controls, and systems to improve efficiency and scalability - Prepare and document accounting standard operating procedures (SOPs) and internal memos in accordance with GAAP - Partner cross-functionally with department leads to support financial decision-making, address process gaps, and drive operational improvements - Collaborate with external auditors and third-party partners to support audits and ensure compliance - Support company-wide initiatives and projects with financial impact, providing guidance and insight as needed Who you are: - 5+ years of accounting experience, including general ledger and close processes - Strong attention to detail with an analytical, problem-solving mindset - Experience with ERP systems and third-party tools; NetSuite experience is a plus - Advanced Excel skills (e.g., XLOOKUP, Pivot Tables, arrays) - Strong communication and interpersonal skills, with the ability to collaborate across teams - Ability to operate effectively in a fast-paced, evolving environment and manage shifting priorities - Demonstrated ownership and accountability in delivering accurate, timely results - Continuous improvement mindset with a focus on building scalable processes If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description. Nice to Haves: - CPA preferred - Big 4 experience is a plus - Experience with tools such as Bill.com, Ramp, or similar platforms - SQL or data querying experience is a plus Benefits and perks: - The opportunity for growth in a mission-driven and well-funded start-up - Health insurance for the principal member including dental and vision - Company laptop - Paid time off, Holiday pay, and Unpaid time off - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses - Ability to work from anywhere in the Philippines (no more commutes!) - Team outings, happy hours, company off-sites, and more! About Wonolo: Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more. We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others. Learn more about us: Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers Wonolo is one of Glassdoor's best tech companies to work for in 2021 Why G2 Venture Partners Invested in Wonolo Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce Commitment to Diversity, Inclusion, Equity, and Belonging Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact. Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. Wonolo Privacy Statement By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities. Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data. Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.