• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations • Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility • Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering • Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence • Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

• Proactively identify, prospect, and develop new strategic accounts within the assigned territory through inbound and outbound sales activity • Conduct customer discovery to understand business objectives, technical requirements, operational challenges, and decision-making processes • Own the full sales cycle, including prospecting, qualification, solution presentations, demonstrations, objection handling, negotiations, and closing • Build and maintain strong relationships with technical influencers, procurement leaders, quality professionals, and executive stakeholders • Lead customer presentations and technical solution discussions in partnership with sales engineers, product specialists, and service teams • Collaborate with marketing, product management, customer success, and service teams to support account growth, customer retention, and upsell opportunities • Maintain accurate CRM records, manage pipeline activity, and deliver consistent revenue forecasts • Communicate relevant market trends, competitive activity, and regulatory considerations, including GxP, FDA 21 CFR Part 11, and applicable ISO standards • Represent the voice of the customer internally by sharing market feedback, product needs, and improvement opportunities

• Support day-to-day operations of key commercial platforms • Collaborate with stakeholders to define detailed requirements • Conduct testing and manage software releases • Resolve operational issues to ensure platform reliability

Role Description Power Commercial Growth in the Future of Cloud Gaming. High-growth technology businesses depend on efficient sales operations, accurate forecasting, and seamless cross-functional collaboration to scale globally. The Sales Operations Manager (Cloud Gaming) plays a critical role in strengthening commercial execution, improving operational visibility, and enabling strategic growth across international markets. This opportunity offers a long-term global career with Emapta, designed for top 1% talent seeking meaningful impact, continuous development, and world-class career opportunities. Qualifications - 5+ years of experience in sales operations, commercial operations, revenue operations, business operations, or related operational roles - Experience supporting enterprise sales organizations, infrastructure platforms, cloud services, telecommunications services, or technology companies - Strong understanding of commercial workflow systems, forecasting processes, pipeline management, operational reporting, and process governance - Experience supporting complex or long-cycle enterprise sales cycles - Strong analytical and organizational skills with experience managing operational workflows and KPI reporting - Experience collaborating cross-functionally with Sales, Finance, Operations, Product, and Engineering teams - Excellent communication, stakeholder management, and coordination skills - Strong attention to detail and the ability to thrive in a fast-paced startup environment - Experience working with distributed teams across multiple time zones is highly desirable Requirements - Support the management of the global sales pipeline across Cloud Gaming opportunities - Maintain opportunity qualification frameworks, deal stage progression, forecasting processes, and commercial tracking activities - Coordinate opportunity reviews and align Sales, Solutions Engineering, Product, Operations, and Finance teams throughout deal progression and deployment planning - Build and maintain sales reporting dashboards, KPI tracking, and forecasting models - Track pipeline progression, conversion rates, deployment milestones, subscriber growth, partnership expansion, monetization, and other key commercial metrics - Support monthly, quarterly, and annual forecasting and reporting processes - Improve forecasting accuracy and operational visibility across the business - Support quote, proposal, order, and contracting workflows across commercial opportunities - Coordinate customer onboarding, deployment readiness, and commercial execution activities across cross-functional teams - Maintain consistency and operational visibility across pipeline tracking, reporting environments, commercial workflows, and coordination processes - Identify operational bottlenecks and implement process improvements to improve commercial efficiency - Manage commercial workflows across Google Workspace-based systems, pipeline tracking tools, reporting environments, and automation workflows - Maintain data quality, reporting consistency, and operational visibility across sales and commercial operations - Support the development and optimization of operational tools, automation workflows, reporting environments, and workflow management processes - Develop scalable operational standards, documentation, and commercial operating processes - Collaborate with Sales Leadership, Finance, Product, Engineering, Operations, and Executive Leadership to support commercial execution - Align sales forecasting with deployment planning and operational readiness - Participate in operational reviews, commercial planning discussions, and KPI reporting activities - Ensure operational transparency and effective communication across internal teams - Analyze sales performance, pipeline trends, deployment progress, and operational KPIs - Identify opportunities to improve sales efficiency, forecasting accuracy, and commercial scalability - Develop operational reports and executive-level business insights - Establish scalable sales operations processes to support business growth - Support onboarding, training, and operational enablement initiatives across the sales organization - Foster collaboration across Sales, Product, Engineering, Operations, and Finance teams Benefits - Day 1 HMO coverage with free dependent - Competitive Salary Package - Fixed weekends off - Permanent WFH arrangement - Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) - Unlimited upskilling through Emapta Academy courses - Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! - Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) - Unlimited opportunities for employee referral incentives across the organization - Standard government and Emapta benefits - Total of 20 annual leaves per year (Carry over up to 10 unused SIL credits) - Fun engagement activities for employees - Mentorship and exposure to global leaders and teams - Career growth opportunities - Diverse and supportive work environment