SERHANT.

Role Description The Agent Finance Coordinator serves as a critical operational partner to the Agent Finance team, helping ensure a seamless experience for agents and internal stakeholders throughout the transaction and commission lifecycle. This role is responsible for managing high-volume communication, triaging requests, maintaining operational systems, and supporting the day-to-day execution of Agent Finance processes. - Acting as the first point of contact for many agent finance inquiries. - Identifying priorities, resolving routine matters, and directing more complex issues to the appropriate team members. - Requires exceptional communication skills, sound judgment, strong operational discipline, and a genuine passion for providing an outstanding experience to agents and internal partners. - Will become a trusted resource across the organization and play an important role in helping the Agent Finance team operate efficiently, accurately, and at scale. Qualifications - 2+ years of experience in real estate operations, brokerage administration, transaction coordination, agent services, or a similar support-focused role. - Strong understanding of the residential real estate transaction lifecycle, including contracts, commissions, deposits, and closing processes. - Experience supporting real estate agents, teams, brokers, or brokerage operations. - Exceptional organizational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail. - Excellent written and verbal communication skills with a professional, polished, and service-oriented approach. - Strong problem-solving abilities and sound judgment when prioritizing requests and escalating issues. - Demonstrated ability to handle confidential financial and business information with discretion. - Comfortable navigating multiple systems and maintaining accurate records across platforms. - Experience with SkySlope, DepositLink, Microsoft 365, SharePoint, Slack, Canva, and ClickUp preferred. - Ability to work independently in a remote environment while collaborating effectively across departments and stakeholders. Requirements - Monitor and manage the Agent Finance HelpSpot ticketing system daily, including general ticket triaging and response to general inquiries. - Escalate issues as needed to the Director and Regional Leads to ensure timely resolution. - Respond to all POSH Assist calls to confirm and verify wire instructions for incoming and outgoing transactions to ensure accuracy and compliance. - Provide confirmation receipts for deposits received. - Configure new agent and team profiles in Agent Finance systems. - Update and maintain agent and team classifications to ensure proper reporting and downstream financial processing. - Manage user access and permissions across Agent Finance platforms, including Total Brokerage, SkySlope, and DepositLink, ensuring appropriate controls and timely updates. - Support special projects related to operational efficiency, system enhancements, and reporting initiatives as assigned. - Help match deposits to transactions and identify aged deposits for escalation. - Manage and apply branding templates to new resources (staff-facing and agent-facing resources). - Assist in curating and updating staff and agent resources upon request. - Manage the team SharePoint and Agent Finance resources/training on the internal SERHANT. website. - The company reserves the right to add or change duties at any time. Company Description SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

• Own brokerage accounting operations for assigned markets. • Audit brokerage deals and commission calculations for accuracy. • Review referrals, co-brokes, silent overrides, and special commission arrangements. • Manage post-close adjustments, clawbacks, commission corrections, and payment exceptions. • Monitor automated Total Brokerage to Ramp payment workflows and investigate discrepancies. • Partner with Operations and market leadership to resolve transaction issues. • Support month-end close and audit readiness. • Document recurring exceptions and identify automation opportunities.

• The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. • This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization. • The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment.

• Prepare journal entries, accruals, prepaid schedules, amortization entries, and reconciliations across multiple entities. • Support month-end, quarter-end, and year-end close processes. • Maintain balance sheet reconciliations and investigate discrepancies proactively. • Assist with audit support schedules, reporting deliverables, and internal control documentation. • Manage high-volume intercompany revenue and expense allocations and reconciliations. • Support brokerage transaction accounting, commission activity, and revenue reconciliations. • Ensure accurate entity coding and transaction-level accounting across brokerage and operational entities. • Assist with onboarding new markets, states, and entities into accounting workflows. • Identify opportunities for automation, process improvement, and operational efficiencies. • Support accrual-based revenue recognition implementation and scalable accounting procedures. • Partner cross-functionally with Brokerage, Treasury, Operations, and Finance teams on projects and analysis.

• Define and maintain product roadmaps aligned with business priorities, operational goals, and user needs • Partner with leadership to identify opportunities that improve efficiency, scalability, adoption, and user experience across internal platforms • Own the full product lifecycle from discovery and requirements gathering through launch, iteration, and optimization • Balance short-term execution needs with long-term product strategy and platform scalability • Establish and monitor product success metrics tied to adoption, operational impact, and workflow efficiency • Conduct user interviews, workflow analysis, and stakeholder discovery sessions to identify pain points and product opportunities • Translate operational challenges and business objectives into clear product • Prioritize initiatives based on business impact, user value, technical feasibility, and organizational goals • Develop detailed user stories, acceptance criteria, and functional specifications for engineering teams • Validate product ideas through testing, experimentation, analytics, and user feedback before broader implementation • Serve as the primary liaison between business stakeholders, engineering teams, automation teams, and design partners • Lead sprint planning, backlog prioritization, and release coordination in partnership with engineering leadership • Remove blockers, facilitate decision-making, and ensure teams remain focused on high-impact deliverables • Communicate product priorities, timelines, tradeoffs, and updates clearly to both technical and non-technical stakeholders • Champion intuitive, user-centered product experiences that simplify workflows and improve advisor productivity • Identify inefficiencies within operational processes and collaborate with teams to implement scalable solutions • Monitor feature adoption, user behavior, and workflow performance to inform future product improvements • Identify opportunities to leverage AI and automation to improve operational efficiency and reduce manual work • Partner with engineering teams to evaluate, test, and implement AI-driven product features and workflows • Assess emerging technologies and tools for their practical business applications and long-term scalability • Support experimentation initiatives focused on improving productivity, service delivery, and user experience • Use product analytics, experimentation, and user insights to inform prioritization and product decisions • Define KPIs and reporting frameworks that measure feature effectiveness, adoption, and operational impact • Partner with technical teams to ensure proper event tracking, analytics instrumentation, and reporting visibility • Conduct analysis on user behavior, workflow trends, and feature performance to guide ongoing product strategy

Role Description We’re looking for a Senior Full-Stack Engineer who thrives across the stack and refuses to be boxed in. You move fluidly between frameworks - Next.js to Hono APIs to SvelteKit to Postgres - without friction or hand-holding. AI tools are part of your daily toolkit, and you write specs that make implementation straightforward. Responsibilities - Build and ship features across frontend and backend systems - Move seamlessly between Next.js, SvelteKit, and Hono depending on what the problem requires - Work with Postgres as the primary data layer, designing schemas and optimizing queries - Write TypeScript across the stack - React/Svelte on the frontend, Hono/Node.js services on the backend - Contribute Python services where appropriate - Write technical specifications that define APIs, data models, and UI behavior before coding - Use AI-assisted development tools to increase velocity and code quality - Collaborate with product and design to translate requirements into working software - Participate in code reviews, architecture discussions, and technical planning - Improve developer experience through tooling, documentation, and automation Qualifications - 5+ years of professional software engineering experience across frontend and backend - Framework fluency - you pick up new frameworks quickly and don’t have strong allegiances; moving from Next.js to SvelteKit to Hono feels natural, not stressful - Strong TypeScript proficiency - it’s your primary language - Experience with multiple frontend frameworks (React, Svelte, Vue - you’re not married to one) - Familiarity with lightweight API frameworks like Hono, Express, or Fastify - Deep Postgres experience - you understand indexing, query optimization, and schema design - Familiarity with event-driven architectures and message queues - Heavy daily use of AI coding assistants - you’ve developed workflows that make you faster - Hands-on experience with frontier LLMs beyond surface-level prompting - A spec-driven approach - you define what you’re building with precision before you start - Experience with Expo/React Native - Background with GraphQL, serverless architectures, or ClickHouse - Background in real estate, marketplaces, or consumer products - Contributions to internal tooling or developer productivity Skills - Relentlessly curious - you dig into new tools and technologies before they have comprehensive documentation - High agency - you don’t wait for permission or detailed instructions; you figure things out and drive forward - Comfortable with ambiguity - you can pick up bleeding-edge LLM tools and make them productive without hand-holding - Framework-agnostic - you see frameworks as tools, not identities; learning a new one is Tuesday, not a career change - Self-directed - you identify what needs to be done and do it

• Review, audit, and manage transaction files for compliance. • Maintain deal stage accuracy and understanding of transaction workflows. • Identify and resolve documentation issues affecting commissions. • Complete compliance reviews within SkySlope. • Queue, review, and process commissions accurately. • Audit commission structures and identify discrepancies. • Validate commission data against documentation and records. • Serve as a primary contact for agents regarding transactions. • Proactively communicate with agents to resolve outstanding items. • Manage a shared inbox for agent inquiries.

• Design end-to-end experiences across mobile app, web, and internal dashboard environments • Build and maintain scalable design systems in Figma that accelerate product development • Create wireframes, user flows, prototypes, and polished UI designs ready for engineering implementation • Transform operational and data-heavy workflows into clear, actionable interfaces • Rapidly iterate on concepts, feedback, and evolving product requirements in a lean development environment • Leverage AI-enabled tools and evolving technologies to streamline workflows, accelerate design iteration, and contribute to scalable product development processes • Own projects independently while maintaining close collaboration with stakeholders across departments • Partner with engineering to ensure high-quality implementation and strong UX consistency • Work collaboratively with leadership, product managers, and developers in an iterative product development process • Foster a culture of thoughtful, user-centered design across the organization • Support and help elevate overall design quality, systems thinking, and workflow consistency as the team scales.

• Design and produce high-quality marketing and branding assets across digital and print, including social, email, presentations, brochures, signage, and event materials • Support agents, listings, and new developments with full lifecycle marketing, from concept and branding through execution and ongoing campaigns • Lead and contribute to new development projects, including pitch materials, brand identity, website design, and launch assets • Develop brand identities and contribute to brand positioning for agents and Signature listings • Present and communicate creative concepts clearly to internal and external stakeholders • Collaborate cross-functionally with internal teams and external partners, particularly on new development initiatives • Execute within established templates, frameworks, and service tiers while maintaining a high standard of design quality and consistency • Build, maintain, and evolve the corporate template library • Support or participate in internal workshops and presentations on branding, marketing, and design • Manage priorities effectively, consistently meeting deadlines with minimal revisions • Explore and apply AI tools to improve efficiency and expand creative output • *The company reserves the right to add or change duties at any time.

• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience. • Lead weekly group onboarding sessions for new agent cohorts. • Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance. • Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones. • Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues. • Support faster agent proficiency by encouraging early and effective adoption of key tools and systems. • Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations. • Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities. • Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support. • Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds. • Deliver outstanding customer service to create a welcoming and empowering experience for new agents. • Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks. • Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process.