Prodapt

Role Description - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB. - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration. - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus. - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline. - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Flexible and has the ability to manage multiple projects concurrently. - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting. - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). - Understanding of Agile based approach to software development (SCRUM experience a plus). - Ability to work remotely and largely unsupervised, and to deliver to written requirements. - Effective communication skills via verbal and non-verbal methods. - Strong attention to detail. - Problem solving ability. Qualifications - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB). - Understanding of the project delivery lifecycle and processes. - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. - Strong interpersonal skills with the ability to work well with all levels of staff. - Consultative and analytical approach. - Real world exposure to cloud technologies and S-a-a-S. - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Requirements - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB. - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration. - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus. - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline. - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Flexible and has the ability to manage multiple projects concurrently. - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting. - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). - Understanding of Agile based approach to software development (SCRUM experience a plus). - Ability to work remotely and largely unsupervised, and to deliver to written requirements. - Effective communication skills via verbal and non-verbal methods. - Strong attention to detail. - Problem solving ability.

Role Description Prodapt is seeking a highly skilled professional to lead complex OSS/BSS programs and collaborate with global partners to design integrated solutions. The role involves owning technical responses for RFIs/RFPs and acting as the primary technical voice in workshops. - Architectural Strategy: Lead end-to-end solutioning for complex OSS/BSS programs, including O2C, T2R, and L2Q modernization. - Alliance Integration: Collaborate with strategic global partners—including ServiceNow, Salesforce, Google, AWS, Microsoft, and Snowflake—to design high-value, integrated solution blueprints. - Pre-Sales & Bid Leadership: Own the technical response for RFIs/RFPs, authoring SOWs, defining Resource Estimates, and conducting technical "defenses" with customer CTO/CIO stakeholders. - Executive Presence: Act as the primary technical voice in workshops, aligning our solutions with the customer’s long-term business goals. - Innovation & Modernization: Design the transition from monolithic legacy systems to cloud-native, microservices-based architectures utilizing Agentic Workflows and Orchestration. - Commercial Viability: Partner with the Senior Director and CTO to ensure all technical solutions are commercially sound, delivery-ready, and optimized for ROI. Qualifications - 15+ years of experience in Telecommunications, specifically within a Service Integrator or Tier-1 Vendor environment. - Mastery of OSS/BSS stacks, TM Forum (eTOM, TAM, SID) frameworks, and Open APIs. - Advanced architectural knowledge of industry-leading platforms. - Proven experience with AWS, Azure, or GCP, and an understanding of data platforms like Snowflake or Databricks in a telco context. - Bachelor’s degree in Computer Science, Engineering, or a related field; OR equivalent combination of education and relevant experience. Requirements - The "Soft" Skills: - Strategic Solutioning: The ability to simplify massive technical hurdles into clear, actionable roadmaps for executive audiences. - Autonomous Execution: Must possess the discipline to lead complex, cross-functional bids with minimal supervision. - Analytical Precision: A detail-oriented approach to building complex Bills of Materials (BoM) and navigating the sales cycle typical of Tier-1 carriers. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - Flexible working hours and remote work options. - Professional development and training opportunities.

Role Description Looking for a Project Coordinator, remote role with 10+ years experience who will be responsible for Client Relationship Management and oversee activities and services to ensure seamless day-to-day operations and service availability to customers. - Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process. - Designing KRAs across all levels and different LOBs based on thorough understanding of business dynamics and skills to effect practical and efficient KPI and reporting. - Managing employee/LOB/site/center performance in PMS Online System using Performance Management system. - Working in collaboration with senior stakeholders in designing, crafting, implementing, and managing Reward and Recognition events. Qualifications - 10+ years of experience in project coordination. - Strong understanding of client relationship management. - Experience in strategic planning and deployment. Requirements - Maintaining Incident reports. - Attending review with the client through Daily/Weekly/Monthly calls and Presentations. - Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, AVERAGE HANDLING TIME, PRODUCTIVITY. - Being a Catalyst in aiding knowledge building and best practices sharing across groups of employees. - Acting as central point of contact for customers. - Leading, developing, and motivating team member(s) by taking full responsibility for individual and team performance and their career aspiration goals. Company Description Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. - A ServiceNow-invested company. - Recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. - Connecting 1.1 billion people and 5.4 billion devices across the globe. - Clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, and many more. - A “Great Place To Work® Certified™” company. - Employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. - Part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. Responsibilities - Develop code in Apex, LWC, HTML and design and architect solutions based on Salesforce platform. - Design the user interface and implement the API, which includes unit test cases. - Ensure code standards have been followed. - Deploy them to the lower environment with CICD pipeline robust and automate deployment and testing. - Determine business requirements and develop project plans and technical approaches to address business needs using established procedures and standards. - Complete end-to-end analysis for the new requirements from the business and create a technical design. - Maintain seamless communication with all stakeholders and effectively share precise updates on deliverables. - Ensure regular communication is maintained with the business and the tester to make sure the feature is delivered as expected. - Define and architect integration solutions to integrate Salesforce with other systems. - Create new designs for both backend and UI for performance improvement and better user experience. - Provide permanent solution to customer reported issues and production issues. - Create design/ story to reduce manual support requests from the business. - Monitor application performance and provide technical solutions. - Create design to revamp the legacy application with the latest technologies. - Perform analysis of probable technical impacts based on proposed recommendations and solutions across various lines of business as the result of changes in product architecture and high-level design that impact the project milestones. - Monitor the testing environments to analyze, quantify and respond to widespread production issues, and resolve root causes of problems and issues across applications, systems, and environments. - Monitor and perform governance on the project to mitigate challenges/risks as they surface. - May telecommute and work remotely from any location in the United States. - Travel and relocation possible to unanticipated client locations throughout the U.S. - Domestic travel required approximately 5% of time to various client sites and other unanticipated locations within the U.S. Requirements - Bachelor’s degree, or foreign equivalent, in Computer Science or Information Technology and 2 years of experience in the job offered or 2 years of experience in the related occupations of Software Developer, Software Engineer, or equivalent role. - Prior experience must include 2 years of experience with Salesforce Communications Cloud, Sales Cloud and Service Cloud Architecting experience with expertise in Telecom and Energy domain. - 2 years of experience in Salesforce Industries CPQ Product, Enterprise Product Catalog Modelling and Development. - 2 years of experience in Salesforce development using Flows, Apex classes, Triggers, Basic LWC, Rest APIs, Platform Events, Vlocity Omnistudio Framework and Industries CPQ Modelling and Development. - 2 years of experience building Telecom domain specific solutions using Salesforce Communications cloud. - 2 years of experience with Salesforce lightning framework. - 2 years of experience in REST/SOAP API Integration, Swagger Spec creation for APIs as well as experience with Agile scrum methodology. - 2 years of experience analyzing company processes, translating business workflows into accurate CRM workflows and configuring CRM applications to meet business needs. - Telecommuting and remote work from home permitted anywhere in the U.S. - Travel and relocation possible to unanticipated client locations throughout the U.S. - Domestic travel required approximately 5% of time to various client sites and other unanticipated locations within the U.S.

Overview Presales Data Engineer – Data Modernisation & AI Location India (Bangalore / Hyderabad / Chennai / Pune — Flexible) Role Purpose Support the Presales Lead in crafting winning solutions for large-scale data modernisation and AI-ready platform transformation deals. This is a hands-on technical presales role that combines deep data engineering skills across Databricks, Snowflake, and Google Cloud with a strong understanding of AI/ML to build compelling solution architectures, proof-of-concepts, and deal collateral. Responsibilities Key Responsibilities - Solution Engineering & Deal Support Build detailed solution architectures and technical proposals in support of RFPs, proactive pursuits, and strategic deals. Develop effort estimations, platform sizing, and cost models for data modernisation engagements. Create high-quality solution decks, architecture diagrams, and technical write-ups under tight deal timelines. Support the Presales Lead in client-facing workshops, demos, and architecture walkthroughs. - Data Modernisation for AI Design migration and re-platforming approaches from legacy systems (Oracle, Teradata, Netezza, traditional ETL) to modern platforms. Build reference architectures for Data Warehouse → Lakehouse → AI-ready platform transformations. Develop code conversion strategies and automated migration frameworks. Ensure modernised data platforms are optimised for downstream AI/ML workloads, including feature engineering, model training pipelines, and serving layers. - Platform Engineering – Databricks, Snowflake & Google Cloud Databricks: Lakehouse architecture, Delta Lake, Unity Catalog, MLflow, Databricks Workflows, and Spark-based processing. Snowflake: Data sharing, Snowpark, Streams & Tasks, dynamic tables, Snowflake Cortex, and governance features. Google Cloud Data & Analytics: BigQuery, Dataproc, Dataflow, Pub/Sub, Dataplex, Vertex AI integration, and Cloud Composer. Build reusable accelerators, templates, and demo environments across these platforms. - AI & Machine Learning Integration Strong working knowledge of AI/ML concepts, including supervised/unsupervised learning, LLMs, RAG architectures, and GenAI application patterns. Design data pipelines and platform architectures that enable AI readiness — clean, governed, feature-rich, and accessible data. Demonstrate understanding of MLOps practices including model versioning, experiment tracking, and deployment pipelines. Support integration of AI capabilities into solution proposals, such as AI-assisted data quality, intelligent document processing, and predictive analytics use cases. - Data Governance & Quality Design governance layers within modern platforms (Unity Catalog, Snowflake governance, GCP Dataplex). Define data quality frameworks, lineage tracking, and cataloguing strategies as part of solution designs. Incorporate privacy, compliance, and security best practices into architectures. - Accelerator Development & Thought Leadership Build and maintain reusable presales assets: reference architectures, estimation templates, demo scripts, and proof-of-concept kits. Contribute to POVs, whitepapers, and technical blogs on data modernisation and AI topics. Stay current with platform releases, industry trends, and competitive landscape across Databricks, Snowflake, and Google Cloud. - Collaboration Work closely with the Americas Presales Lead to ensure alignment on deal strategy and timelines. Coordinate with delivery teams to validate solution feasibility and transition smoothly from presales to execution. Engage with Databricks, Snowflake, and Google Cloud partner teams for joint solutioning and co-selling activities. Requirements Required Skills & Experience 8–15 years of experience in data engineering, data platforms, or analytics, with at least 2 years in a presales or solutioning capacity. Hands-on expertise in at least two of the three core platforms: Databricks, Snowflake, and Google Cloud Data & Analytics. Proven experience in data warehouse modernisation — migration from legacy platforms (Oracle, Teradata, Netezza) to cloud-native architectures. Strong knowledge of AI/ML fundamentals, including GenAI, LLMs, RAG, and MLOps. Ability to articulate how data platforms enable AI outcomes is essential. Proficiency in SQL, Python, and Spark. Familiarity with infrastructure-as-code (Terraform) is a plus. Experience creating solution architectures, technical proposals, and effort estimations for large deals. Excellent communication skills — ability to articulate technical solutions to both technical and business audiences. Preferred Qualifications Certifications in Databricks (Data Engineer Associate/Professional), Snowflake (SnowPro Core/Advanced), or Google Cloud (Professional Data Engineer / ML Engineer). Experience working with Americas or global clients across time zones. Exposure to FinOps and cloud cost optimisation strategies. Background in telecom, BFSI, or enterprise verticals. Familiarity with data mesh and domain-driven data product architectures.

Role Description Develop and maintain web applications based on the Agile Development Scrum model, wherein product features are incrementally developed in close collaboration with onshore business stakeholders and product owners, by self-organizing and cross-functional teams. - Capture and analyze business and application requirements. - Participate in brainstorming sessions. - Prepare detailed design and technical documentation based on gathered requirements. - Develop new user interface screens and components according to business needs using ASP .Net, MVC, VB .Net, C#, and other Microsoft technologies. - Build responsive web pages utilizing HTML5, CSS3, Bootstrap, and jQuery. - Develop and implement highly responsive user interface components using modern JavaScript frameworks such as Angular, React, and TypeScript. - Design and implement RESTful and SOAP web services using C# and VB.Net to communicate through Web API and WCF services. - Utilize familiarity with architectural styles and APIs (REST, RPC, SOAP) to ensure efficient data exchange and modular application design. - Develop and maintain SSRS and SSIS reports for operational and analytical reporting requirements. - Create stored procedures, triggers, views, and user-defined functions using Microsoft SQL Server 2012 or higher. - Design and tune SQL procedures to retrieve, process, and store data efficiently based on system designs and business requirements. - Maintain referential, domain, and column integrity through constraints and other database features. - Participate in SQL code reviews and walkthroughs with the development team. - Create and implement database encryption procedures using hashing and key-based encryption methods. - Update and maintain Entity Relationship (ER) diagrams to reflect proposed database changes. - Analyze, design, and implement code to integrate functional workflows across multiple application modules. - Perform unit testing, integration testing, and smoke testing to ensure application quality and stability. - Develop and maintain CI/CD pipelines using Azure DevOps or Jenkins. - Manage code deployments and perform content synchronization across environments. - Conduct application performance tuning, prepare detailed technical documentation, and provide ongoing application support. - Perform system analysis and enhancements for proposed improvements. - Coordinate with onsite and offshore teams for the development, testing, and maintenance of online portals. - Utilize Git or other version control systems for source management and JSON/XML for data exchange and integration with third-party APIs. - Implement cloud-based application deployment and integration using Microsoft Azure or similar cloud environments. - Telecommuting and work-from-home permitted from anywhere within the U.S. - Travel and relocation possible to unanticipated client locations throughout the United States. - Domestic travel required approximately 10% of the time to various client sites. Qualifications - Bachelor’s degree, or foreign equivalent, in Computer Science or Information Systems. - 3 years of experience in the job offered or in related occupations of Software Engineer, Application Developer, or equivalent. - Prior experience must include: - 3 years with ASP.Net MVC, VB.Net, C#, JavaScript, TypeScript, jQuery, HTML5, CSS3, and Bootstrap. - 3 years developing responsive user interfaces using Angular, React, and Bootstrap frameworks. - 3 years developing and integrating RESTful and SOAP web services using WebAPI and WCF. - 3 years working with JSON, XML, and RPC protocols for system integration. - 3 years designing and developing Microsoft SQL Server (2012 or higher) database objects. - 3 years performing SQL performance tuning and query optimization. - 3 years developing and maintaining SSRS reports. - 3 years implementing database encryption, hashing, and key-based encryption techniques. - 3 years creating and maintaining CI/CD pipelines using Azure DevOps or Jenkins. - 3 years conducting unit testing, integration testing, and smoke testing. - 3 years working within Agile/Scrum development methodologies. - 3 years deploying and integrating applications on Microsoft Azure or similar cloud platforms. - 3 years coordinating with onsite and offshore teams for the development, testing, and maintenance of online portals. Requirements - Telecommuting and work-from-home permitted from anywhere within the U.S. - Travel and relocation possible to unanticipated client locations throughout the United States. - Domestic travel required approximately 10% of the time to various client sites.

Role Description We are looking for a Cloud System Administrator (LATAM-Remote) who can manage AWS-hosted environments while supporting application deployments and platform operations. This role will bridge infrastructure, DevOps, and application support to ensure stability, security, and automation of our web platforms. Responsibilities - AWS Infrastructure Administration - Manage EC2-based environments (DEV, QA, STG, PRD) - Configure and maintain security groups, IAM roles, instance profiles - Support ALB, Route53, S3 integrations - Monitor instance health and system performance - Assist with patching and OS hardening - Support migration stabilization (post lift-and-shift) - Deployment & CI/CD Support (Jenkins) - Maintain and enhance Jenkins pipelines - Support build and deployment automation - Troubleshoot pipeline failures - Manage environment configuration for releases - Improve deployment reliability and rollback procedures - SSL Certificate Lifecycle & Automation - Manage SSL generation, installation, and renewals - Maintain certificate chain and intermediate validation - Automate SSL review and expiration monitoring - Improve certificate management process in AWS - Application Platform Support - Support AEM deployments and troubleshooting - Support IIS/.NET application deployments - Maintain Solr configuration and health - Monitor logs and resolve infrastructure-related issues - Operational Excellence & Automation - Identify opportunities to automate manual operational tasks - Improve monitoring and alerting processes - Support documentation and runbooks - Contribute to long-term cloud optimization strategy Qualifications - Strong experience with AWS (EC2-centric environments) - Experience supporting lift-and-shift cloud migrations - Hands-on Jenkins pipeline administration - Windows Server and/or Linux administration experience - Experience managing SSL certificates in enterprise environments - Experience with IIS, AEM, and application deployments - Familiarity with basic infrastructure automation (Terraform or scripting preferred) - Strong troubleshooting skills across infrastructure and application layers Ideal Profile - Has prior on-premise system administration experience - Has transitioned to AWS infrastructure support - Understands CI/CD and deployment operations - Is comfortable operating in a hybrid DevOps/System Admin role - Can help us gradually move toward more automation and cloud-native best practices

Overview Roles and Responsibilities - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Requirements Roles and Responsibilities - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Prodapt is looking for a Senior Emulation Engineer with recent experience working HAPS emulators. - Collaborate with cross-functional teams to ensure integration of hardware and software components meets design specifications and requirements. - Develop and maintain test scripts to automate testing procedures for efficiency and accuracy. - Conduct performance analysis and optimization of the DUT to enhance functionality and reduce latency. - Provide technical support and guidance to junior engineers and interns in the team. - Participate in design reviews and provide feedback on hardware and software architecture to improve overall system design. Qualifications - 8+ years of HAPS/Protocompiler Experience - Strong knowledge of ProtoCompiler and using debug - Strong knowledge of Vivado - Debug to be used to help software teams debug Firmware and OS issues in the DUT. - Hardware and software knowledge of CPU interactivity with Memories and GPIO - Protocol knowledge of PCIe Gen6 with CXL and Ethernet - Must be Proficient in HAPS - Bachelors Degree required Requirements - Work can be done remote as the setup will be stable and remotely accessible