Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company. Recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe. Clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, and many more. A “Great Place To Work® Certified™” company. Employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Lead Engineer - QA
Location
India
Posted
9 days ago
Salary
0
Seniority
Lead
Job Description
Lead Engineer - QA
Prodapt
Role Description - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB. - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration. - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus. - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline. - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Flexible and has the ability to manage multiple projects concurrently. - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting. - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). - Understanding of Agile based approach to software development (SCRUM experience a plus). - Ability to work remotely and largely unsupervised, and to deliver to written requirements. - Effective communication skills via verbal and non-verbal methods. - Strong attention to detail. - Problem solving ability. Qualifications - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB). - Understanding of the project delivery lifecycle and processes. - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. - Strong interpersonal skills with the ability to work well with all levels of staff. - Consultative and analytical approach. - Real world exposure to cloud technologies and S-a-a-S. - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Requirements - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB. - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration. - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus. - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline. - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Flexible and has the ability to manage multiple projects concurrently. - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting. - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). - Understanding of Agile based approach to software development (SCRUM experience a plus). - Ability to work remotely and largely unsupervised, and to deliver to written requirements. - Effective communication skills via verbal and non-verbal methods. - Strong attention to detail. - Problem solving ability.
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