Parallels Inc

Role Description Join the team behind Parallels Desktop, one of the world’s leading applications for Mac users. We’re looking for a Senior macOS Software Engineer to help build and evolve the native user experience of Parallels Desktop. You’ll work with Swift, SwiftUI, AppKit, and modern macOS technologies to deliver features used by millions of customers worldwide. This role combines new feature development, architecture improvements, and modernization of an established codebase. You’ll collaborate closely with Product, Design, QA, and Engineering teams to create exceptional user experiences while helping shape the future of one of the most recognized productivity applications on macOS. If you’re passionate about building high-quality Mac applications and enjoy solving complex technical challenges at scale, we’d love to hear from you. What You’ll Do - Build high-quality native macOS experiences using Swift and SwiftUI - Design, develop, and ship new features for Parallels Desktop - Collaborate closely with Product Managers, UX Designers, QA, and fellow engineers - Translate product requirements into scalable and maintainable technical solutions - Improve and modernize existing functionality through thoughtful refactoring - Troubleshoot and resolve complex issues impacting product quality and customer experience - Participate in architecture discussions and contribute to technical decision-making - Review code, mentor teammates, and help raise engineering standards across the team - Contribute to continuous improvement of development processes, tooling, and code quality Qualifications - 5+ years of professional software development experience - Strong commercial experience with Swift - Experience building and shipping native macOS applications - Strong knowledge of SwiftUI and AppKit - Familiarity with Cocoa, Foundation, and Combine frameworks - Experience with Swift concurrency (async/await, structured concurrency) - Strong debugging, troubleshooting, and problem-solving skills - Ability to design maintainable, scalable software architectures - Experience delivering production-quality features throughout the software development lifecycle - Good understanding of Objective-C and interoperability with modern Swift code - Excellent communication and collaboration skills - Self-driven mindset with strong ownership and accountability - Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience Preferred Qualifications - Experience with C++ or Objective-C++ - Experience with Swift ↔ C++ interoperability - Experience building client-server or distributed applications - Experience developing automated tests and improving test coverage - Familiarity with Git, Jira, and Confluence - Experience working on large-scale commercial desktop applications - Experience modernizing legacy codebases Benefits - Fully remote work environment - Flexible working hours - Competitive compensation package - Opportunity to work on a globally recognized product - Collaborative and supportive engineering culture - Professional growth and development opportunities - Work-life balance that respects your time and priorities

Role Description We are looking for an experienced Senior Manager of SEO & GEO to lead the next evolution of organic discovery at Parallels. This role will own our strategy across both traditional search engines and emerging AI-powered discovery platforms. - Ensure Parallels continues to win in search today while building a leadership position in the AI-driven discovery channels of tomorrow. - Strengthen our technical SEO foundation, scale our content and authority strategy, and lead the company approach to improving how Parallels is surfaced, summarized, cited, compared, and recommended by AI-powered platforms. - Partner closely with Product, Engineering, Product Marketing, Sales, Analytics, Communications, and Channel teams to make Parallels more discoverable across the full customer journey. - Comfort with remote work and asynchronous collaboration is critical. - Understanding the virtualization space, developer ecosystem, Apple ecosystem, enterprise productivity landscape, and partner routes-to-market will be a strong advantage. Qualifications - 6+ years leading SEO, organic growth, search strategy, or discoverability programs. - Deep technical SEO expertise with a proven record of improving organic growth at scale. - Strong understanding of content strategy, authority building, information architecture, and search intent. - Demonstrated curiosity and practical experience with AI-driven discovery, GEO, LLM-powered search, or emerging search experiences. - Ability to define a new discipline while continuing to operate and improve a mature SEO function. - Experience influencing Product, Engineering, Product Marketing, Content, Analytics, Communications, and executive stakeholders. - Strong analytical skills and comfort building reporting frameworks where measurement is imperfect. - Excellent communication skills with both technical and non-technical audiences. - Hands-on familiarity with enterprise SEO and analytics tools such as Google Search Console, GA4, Looker/Tableau, Ahrefs, Semrush, Screaming Frog, Botify, Conductor, BrightEdge, Similarweb, or comparable platforms. - Strong project management skills and ability to manage multiple initiatives across teams and time zones. Requirements - Lead the Integrated SEO & GEO Strategy. - Own Parallels global organic discovery strategy across traditional search engines and AI-powered discovery platforms. - Set the roadmap for SEO and GEO initiatives tied to measurable business outcomes. - Balance near-term SEO performance with long-term GEO leadership. - Establish Parallels operating model for how SEO, GEO, Product Marketing, Content, Engineering, PR, Channel, and Analytics work together. - Lead prioritization, planning, reporting, and executive communication for SEO and GEO initiatives. - Define and operationalize Parallels Generative Engine Optimization strategy. - Improve how Parallels products are surfaced, summarized, cited, compared, and recommended in AI-powered discovery experiences. - Monitor Parallels presence across various AI platforms. - Build strategies around entity authority, semantic relevance, structured knowledge, citation visibility, AI retrievability, and recommendation share-of-voice. - Partner with Product Marketing and Communications to increase high-quality third-party mentions, citations, and category authority. - Develop practical measurement frameworks for GEO. - Identify how AI-driven discovery is changing customer journeys, competitive positioning, and purchase consideration. - Lead technical SEO across various aspects. - Drive content SEO strategy across priority audiences. - Ensure Parallels continues to perform strongly in traditional search. - Diagnose and resolve SEO performance issues across large-scale web properties. - Partner with Product Marketing to translate product capabilities into discoverable narratives. - Build topic authority across various domains. - Create content and information architecture that serves both human buyers and AI retrieval systems. - Support digital PR and partner/channel content strategies. - Use AI tools responsibly to accelerate research and content optimization. - Help simplify complex technical messages into clear, compelling stories. - Define clear KPIs for both SEO and GEO. - Build test-and-learn frameworks for GEO experiments. - Translate complex changes in search and AI discovery into clear business implications for executives. - Manage SEO/GEO tools, vendors, agencies, and reporting systems as needed. Benefits - Fully remote workspace and flexible hours. - Collaborative and motivated team environment. Company Description Parallels is a global leader in cross-platform solutions, enabling businesses and individuals to access and use the applications, files, and workflows they need on any device or operating system. - Helps customers get the best out of the technology they choose. - Known for making complex technology feel simple. - Focus on helping customers stay productive in a world where work happens across devices, operating systems, clouds, and increasingly AI-powered workflows. - Millions of users globally and decades of innovation behind us.

Role Description We are looking for an experienced Director, Growth & Customer Acquisition to lead the next evolution of customer growth at Parallels. This role owns the strategy, execution, and business performance of Parallels' net-new growth engine, including: - Customer acquisition - Lead generation - Pipeline creation - Funnel optimization - Conversion performance - Demand creation across both self-serve and sales-assisted customer journeys The Director will be accountable for driving sustainable growth in: - Net-new customers - Acquisition revenue - Qualified pipeline - Conversion performance - Overall growth efficiency across the Parallels portfolio This is a strategic, hands-on leadership role for someone who combines strong business acumen, growth expertise, and operational excellence. Qualifications - 10+ years of experience in growth, customer acquisition, demand generation, digital marketing, ecommerce, product-led growth, or related disciplines - Proven track record of driving customer acquisition, pipeline generation, and business growth at scale - Strong understanding of acquisition channels including SEO, GEO, affiliate marketing, email, Appstore, conversion optimization, experimentation, ecommerce, product-led growth, and demand generation - Strong analytical and commercial mindset with the ability to connect channel performance to business outcomes - Excellent communication skills with both technical and non-technical audiences Requirements - Experience owning business outcomes and growth targets, not just channel performance metrics - Experience building and scaling lead generation programs that contribute meaningfully to pipeline and revenue growth - Experience leading multi-functional acquisition programs across several growth channels - Experience managing leaders, building teams, and developing high-performing organizations - Ability to operate strategically while remaining hands-on when needed Benefits - Fully remote workspace - Flexible hours

Role Description We're looking for a Revenue Operations Analyst to join our team. Remote Role What you'll do: - Maintain and QA Revenue Operations self-serve tables in Snowflake to ensure accurate, timely, and reliable data for business users. - Monitor recurring data refreshes and reporting dependencies across Snowflake and Looker; investigate inconsistencies and partner with IT/Data teams to resolve source or transformation issues. - Review Looker dashboards for broken tiles, outdated logic, refresh failures, and data discrepancies; coordinate fixes and ongoing maintenance. - Maintain operational reports and dashboards that support SFDC data quality, case queue management, exception reporting, and sales visibility. - Manage the Salesforce case queue, including intake, prioritization, resolution, and escalation of Revenue Operations requests. - Support SFDC case work such as account updates, owner/reassignment changes, merge requests, NCOs, report/dashboard requests, and general help requests. - Own SFDC/NetSuite exception reporting, sync reconciliation, and recurring data hygiene workflows; identify, investigate, and resolve incomplete, inaccurate, or unsynced records, including CMs and invoices not syncing to SFDC. - Execute approved Salesforce bulk updates with appropriate QA, field mapping, approval documentation, and post-load validation. - Support recurring operational processes such as quarter-end cleanup, pipeline/account/opportunity hygiene, SFDC opportunity cleanup for compensation or exception issues, case queue cleanup, and other RevOps maintenance activities. - Document standard operating procedures and recommend process improvements, automation, or reporting enhancements that reduce manual work and increase accuracy. - Support specialized operational workflows such as contract controlling and partner deal registration tracking/reporting, as assigned. - Perform other duties and projects as assigned. Qualifications - 2+ years of experience in Revenue Operations, Sales Operations, CRM Operations, Business Operations, or a similar analyst role, preferably in B2B SaaS/software. - Hands-on Salesforce experience, including reports, dashboards, record updates, data cleanup, and operational request support. - Working knowledge of SQL and experience validating or troubleshooting data in Snowflake or another data warehouse. - Experience with BI/reporting tools such as Looker, Tableau, Power BI, or similar; Looker maintenance experience preferred. - Experience executing Salesforce bulk updates using Workbench or similar tools preferred. - Strong Excel skills for data cleanup, validation, pivots, lookups, and QA. - Strong attention to detail, problem-solving skills, and ability to manage recurring and ad hoc requests. - Clear communicator who can work effectively with technical and non-technical stakeholders and maintain high data quality standards. Benefits - An award-winning EUC portfolio, including Parallels RAS, helping customers leverage Windows, Mac, Chrome OS, iOS, Android, and the cloud — whatever works for their business. - Millions of users and decades of innovation under our belts. - A fully remote workplace. No pressure to come into an office. - A team growing fast, full of smart, motivated, genuinely fun people ready to welcome you in. Company Description Parallels is a top VDI/EUC product helping businesses since 1999. Whether it's desktop or cloud, on-prem or hybrid, Parallels delivers speed, security, and affordability for the modern work environment. It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic. Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodations required. Appropriate accommodation will be provided upon request as required by law.

Role Description Parallels has an immediate vacancy for an experienced Solutions Architect to help us change the way the world works, with Parallels: anytime, anywhere, any-device productivity. As a Solutions Architect, you're the technical authority in every enterprise deal and deployment. You own the moment where a customer goes from "we think this could work" to "we know exactly how to make it work." You're embedded with Sales but your credibility comes from being the person who has actually built it, tested it, and documented it. This is a field-facing, hands-dirty role. If you'd rather write specs than run labs, this isn't it. If you want to be the person who closes the technical gap that closes the deal, then read on. What Progress Looks Like in This Role: - In 30–90 days: You've stood up your own lab covering the core adoption scenarios, Jamf + Intune co-management, Entra ID SSO, and a representative Windows app compatibility matrix. You're on live customer calls, running discovery, and handling technical objections without a script. - In 6–12 months: You're the go-to resource for strategic deals. You've built a reusable demo environment, an enterprise adoption playbook, and a library of customer-facing technical collateral. Field signal you've captured is directly influencing roadmap and support escalation paths. - At full maturity: You define how Parallels Desktop is technically sold and deployed at scale. Partners replicate your methodology. Marketing uses your demos. Product trusts your field data. You're known in the enterprise Mac admin community by name. As a Solutions Architect, you will: - Pre-Sales & Customer Engagement: - Lead technical discovery on enterprise deals and understand the customer's environment, requirements, and constraints, and map them to a Parallels Desktop deployment architecture. - Run live demos and proof-of-concept deployments tailored to customer-specific configurations. - Handle technical objections in real time; document recurring blockers and feed them into product and marketing. - Migration & Deployment Expertise: - Build and maintain reference architectures for the primary migration scenarios: transitions from existing Windows-centric solutions to Mac + Parallels Desktop. - Develop and own migration guides covering MDM enrollment, Windows image creation and delivery, app compatibility validation, and identity/SSO integration. - Support customer-specific edge cases, like non-standard app stacks, regulated industries, air-gapped environments, complex RBAC requirements. - Lab, Tooling & Experimentation: - Maintain a live, current lab environment that mirrors real enterprise conditions across macOS versions, Parallels releases, and management platforms. - Test new Parallels features against enterprise deployment patterns before GA; provide structured feedback to product. - Stay current on the broader ecosystem: Apple Silicon, macOS security changes, MDM protocol updates, Windows 11 arm64 compatibility. - Enablement & Collateral: - Create and maintain technical content: solution briefs, deployment guides, demo scripts, architecture diagrams, and video walkthroughs. - Train Sales AEs and channel partners on technical positioning, objection handling, and qualification signals. - Collaborate with Marketing and PR on technical accuracy of external-facing materials; contribute to conference talks, webinars, and community presence. - Field Intelligence: - Document and synthesize technical blockers, deployment patterns, and unmet needs from the field. - Maintain a structured signal pipeline into Product and Engineering: not ad hoc Slack messages, but real discovery input. Qualifications - 4+ years in solutions engineering, pre-sales architecture, enterprise IT, or technical consulting. - Hands-on experience with macOS device management (Jamf Pro, Kandji, or equivalent). - Hands-on experience with Windows management (Intune, SCCM/MECM, Group Policy). - Familiarity with modern identity platforms (Entra ID / Azure AD, Okta, SCIM/SAML workflows). - Experience with VDI or DaaS platforms (Citrix, VMware Horizon, Azure Virtual Desktop). - Understanding of enterprise security frameworks: endpoint compliance, PPPC/TCC, CIS benchmarks, conditional access. - Proven ability to produce customer-facing technical content (guides, demos, architecture docs). - Strong written and verbal communication: you can present to a CISO and configure a Jamf policy in the same day. Requirements - Prior experience with Parallels Desktop or other desktop virtualization (VMware Fusion, QEMU) is nice to have. - Experience in regulated verticals (healthcare, finance, legal) is nice to have. Benefits - Fully remote workspace with no pressure to work in an office. - Flexible hours to accommodate your life. - A growing team with a lot of energy and motivated, fun people. Company Description Parallels is a top VDI/EUC product helping businesses since 1999. Our products enable millions of connected knowledge workers around the world to do great work faster. It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic. Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment.

Role Description Parallels is looking for an “Inside Sales Representative” for our “Server & Cloud” BU. As an Inside Sales Representative, your primary responsibility will be to support Account Managers and Channel sales managers in their daily sales operations, working with distributors, partners, and end customers across the full sales cycle. - Sales Operations & Deal Support: - CRM management - Quote preparation - Sales process support to sales team - SFDC reporting - Management of NFR/TRIAL/NCO requests - OMO/PO coordination - Support to CAMs on smaller opportunities with distributors and partners - Order & Process Management: - Order validation - Order tracking - Data accuracy control - Operational request handling - Coordination of commercial and operational workflows throughout the sales cycle - Partner & Distributor Support: - Daily coordination with partners and distributors - Onboarding support - Partner registration - Portal access management prior to training - Guidance on programs, tools, and processes - Cross-Functional Coordination & Team Support: - Collaboration with sales, technical, marketing, and operations teams to resolve issues - Ensure timely process - Provide regular feedback to sales teams - Support effective use of CRM and operational platforms - Act as backup for other ISRs when required Qualifications - Experience in similar roles in multinational IT Software / Hardware companies - Previous experience in Backoffice sales support - Teamwork attitude - Excellent English is a must - Salesforce knowledge is a plus Requirements - Relevant experience in mid-market and partner-led sales - Motivation for the role and interest in Parallels - At least two professional references from the IT-Software industry (e.g.: Channel Manager, Sales Director, Partner Executive, CIO/CTO customer) Benefits - Fully remote workspace - No pressure to work in an office - Flexible hours - Empowerment to work when, how, and where you want Company Description Parallels is a global leader in cross-platform and virtualization solutions that make it simple for businesses and individuals to securely access applications and data on any device, anywhere. - Parallels Desktop enables individuals and organizations to run Windows applications on Mac computers - Parallels Workspace Solutions deliver simple, flexible, and secure virtual applications and desktops - Helps customers reduce complexity, streamline IT operations, improve security, and deliver a seamless user experience across various platforms

Role Description Parallels has an immediate vacancy for the role of Principal Software Developer. We’re looking for an experienced Staff Windows System Developer to help us change the way the world works, with Parallels: anytime, anywhere, any device productivity. Your ability to design and develop cross-platform integration solutions will play a major part in the success of this role. OS Integration is the department that drives Parallels Desktop’s exciting and innovative features like: - Coherence - Shared Clipboard - Drag-and-drop - Shared Folders - Shared Profile While most of our efforts are put into Windows on Mac scenarios, we dig deep into all operating systems, providing the most user-experience facing features. As a Staff Windows System Developer, you will: - Design and develop cross-platform integration solutions for Parallels products family - Work with different teams driving new features - Help support existing features and improve legacy code base Qualifications - 10+ years of programming in modern C++ - An advanced understanding of OS architecture principles, frameworks, internals - An advanced understanding of OOP, design patterns - Strong experience with multithreaded programming aspects - Experience creating Windows services, applications and drivers - A desire to research and develop cross-platform and platform-tight, cross-architecture, cross-team solutions - Responsible, self-driven, proactive, result oriented, team player - Good written and spoken English The following are not required, though are definitely nice to have: - Objective-C and macOS frameworks (AppKit/Foundation/etc.) - Win32 low-level API (User/GDI/Shell/Winsock/Services/MSI/etc.) - Windows kernel driver development (Installable File Systems) - Linux kernel device drivers - Linux low-level GUI (X11, Wayland) - Qt framework: Core, Network, XML, Widgets - Experience of basic automation with Python/shell scripts - Experience in client-server application development Benefits - Fully remote workspace - Flexible hours - Supportive and energetic team environment Company Description Parallels is an award-winning solution that helps users leverage the best technology out there, whether it’s Windows, Mac, Linux, iOS, Android, or the cloud. We have millions of users and decades of innovation under our belts. Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment.

Role Description We’re looking for an experienced Senior Analyst, Marketing Analytics to help us change the way the world works. Here, you’ll be a key member of our Data Analytics team, where you will use your quantitative background to dive into large datasets to guide decision-making for the B2C Marketing team. - Build a comprehensive understanding of how customers move through our digital ecosystem—from initial visit to purchase and beyond. - Analyze and mitigate customer churn effectively while also driving strategies for customer acquisition and optimize trial-to-conversion processes. - Make data driven strategy recommendations in areas such as customer acquisition, customer activation and retention, media mix modeling, marketing attribution, and experimentation. - Deep dive into advanced analyses, providing robust models tied to business objectives and outcomes, and being able to derive meaningful conclusions from it. - Ideate and implement unexplored analyses that can identify areas of opportunity that support business goals and evolve business strategy. - Work with the data engineering and reporting arm of the Data Analytics team to better evolve self-service reporting based on your analyses and adopted by the Marketing team. - Be able to work independently, identify dependencies to unblock projects, and craft courses of action to complete projects. - Manage multiple complex projects in parallel tracks. Qualifications - 5+ years of professional experience in Marketing Analytics, Growth Marketing Analytics, Performance Marketing, Marketing Campaign Analytics, etc. + Domain expertise in eCommerce software sales models. - 3+ years’ experience working in business intelligence, data analytics, data science, or similar role. - Highly advanced technical skills (i.e. SQL, R, etc.) and database skills with preferred experience in Snowflake. - Proficiency in statistical analysis and predictive modeling. Demonstrated use of statistical models in influencing or changing the course of marketing strategies. - Experience creating accurate revenue forecasts and financial models involving LTV and ARR. - Deep knowledge of marketing metrics and KPIs. Experience in analyzing marketing campaign performance and ROI. Strong understanding of market trends, seasonality, customer behavior, and competitive landscape. - Experience in analyzing key customer pathways, surfacing friction points to identify where experimentation can improve flow and conversion. - Proficiency in Google Analytics, advantages and limitations of GA4 event tracking and its effect on analytics. Benefits - We offer a fully remote workspace. - There is no pressure to work in an office whatsoever. - Hours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work. - Our team is growing fast, and there’s a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in.

Role Description We’re looking for an experienced Data Analyst to help us change the way the world works, with Parallels: anytime, anywhere, any-device productivity. Here, you’ll develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks. As a Data Analyst, you will: - Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks. - Interpret data, analyze results using statistical techniques and provide ongoing reports and in-depth analysis aimed at identifying opportunities and optimizing strategies. - Develop and implement data analytics and other strategies that optimize statistical efficiency and quality. - Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity. - Acquire data from primary or secondary data sources and integrate to create a holistic view of our strategies in action. - Identify, analyze, and interpret trends or patterns in complex data sets. - Plan, design, and create reports, cubes, dashboards, and models for executives and other business users to meet strategic and operational needs. - Filter and “clean” data by understanding expected patterns and identifying outliers and unexplained variances. - Work with internal Data engineering and management teams to solve complex data problems around quality and tracking to constantly improve trust in the analytics produced. - Work with management to prioritize business and information needs. - Locate and define new BI improvement opportunities. Qualifications - Bachelor’s degree in Mathematics, Computer Science, Economics, or Statistics. - 3+ years’ experience mining, understanding and interpreting data as a data analyst. - Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. - Adept at queries, report writing, and comfortable presenting findings to Senior Executives through sharp visualization. - Strong knowledge of and experience with reporting packages (Tableau, Power BI), databases (SQL, etc.) and knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.). - Technical expertise regarding data models, database design development, data mining and segmentation techniques. - Prior experience with database and model design and segmentation techniques. - Proven success in a collaborative, team-oriented environment. Benefits - Fully remote workspace. - No pressure to work in an office whatsoever. - Flexible hours. - Supportive and energetic team environment. Company Description Parallels is a top VDI/EUC product helping businesses since 1999. Whether it’s desktop or cloud, on-prem or hybrid, Parallels has a solution to help your company optimize the speed and security of your work environment at an affordable price. Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including Parallels RAS, Parallels Desktop Enterprise, and Parallels DaaS, among others.

Role Description Parallels is looking for an “Inside Sales Representative” for our “Server & Cloud” BU. As an Inside Sales Representative, your primary responsibility will be to support Account Managers and Channel sales managers in their daily sales operations, working with distributors, partners, and end customers across the full sales cycle. - Sales Operations & Deal Support: - CRM management - Quote preparation - Sales process support to sales team - SFDC reporting - Management of NFR/TRIAL/NCO requests - OMO/PO coordination - Support to CAMs on smaller opportunities with distributors and partners - Order & Process Management: - Order validation - Order tracking - Data accuracy control - Operational request handling - Coordination of commercial and operational workflows throughout the sales cycle - Partner & Distributor Support: - Daily coordination with partners and distributors - Onboarding support - Partner registration - Portal access management prior to training - Guidance on programs, tools, and processes - Cross-Functional Coordination & Team Support: - Collaboration with sales, technical, marketing, and operations teams to resolve issues - Ensure timely process - Provide regular feedback to sales teams - Support effective use of CRM and operational platforms - Act as backup for other ISRs when required Qualifications - Experience in similar roles in multinational IT Software / Hardware companies - Previous experience in Backoffice sales support - Teamwork attitude - Excellent English is a must - Salesforce knowledge is a plus Benefits - Fully remote workspace - No pressure to work in an office - Flexible hours - Supportive and energetic team environment Company Description Parallels is a global leader in cross-platform and virtualization solutions that make it simple for businesses and individuals to securely access applications and data on any device, anywhere. - Parallels Desktop enables individuals and organizations to run Windows applications on Mac computers. - Parallels Workspace Solutions deliver simple, flexible, and secure virtual applications and desktops. - Helps customers reduce complexity, streamline IT operations, improve security, and deliver a seamless user experience.