• Lead end-to-end recruitment across clinical, operational, and support roles
• Recruit psychologists, psychiatrists, counsellors, and allied health practitioners across Sydney and Australia
• Recruit offshore support staff in the Philippines across customer support, finance, marketing, digital, IT, website, social media, and operational support functions
• Source, screen, interview, and onboard high-quality candidates
• Build and maintain recruitment pipelines and talent networks
• Improve recruitment workflows, candidate experience, and onboarding systems
• Take ownership of workforce planning, recruitment strategy, and staffing coordination across the organisation with minimal day-to-day oversight from leadership
• Independently manage and drive all recruitment and HR functions to support business growth, operational performance, and clinic expansion
• Build and manage scalable recruitment systems, hiring pipelines, onboarding processes, and people operations frameworks
• Partner directly with the CEO and Executive Assistant to proactively identify workforce needs, operational gaps, hiring priorities, and organisational structure requirements
• Lead offshore team growth and operational support hiring across customer support, finance, marketing, digital, IT, website, social media, and administration functions
• Take full ownership of recruitment operations from sourcing through onboarding, ensuring leadership involvement is primarily focused on final oversight and strategic direction
• Manage contracts, onboarding documentation, compliance records, and HR administration
• Maintain accurate employee records and HR systems
• Support performance review processes and employee engagement initiatives
• Act as the primary point of contact for all HR, recruitment, staffing, and people-related matters across the organisation
• Manage employee relations matters, including performance concerns, accountability discussions, workplace issues, and difficult staff conversations in a professional and solutions-focused manner
• Support managers and leadership with conflict resolution, performance management, behavioural concerns, and staff development conversations
• Take ownership of maintaining professional standards, team accountability, and workplace expectations across both Australian and offshore teams
• Reduce the operational and people-management burden on leadership by independently managing day-to-day HR and workforce matters
• Escalate significant people, compliance, or operational risks to leadership with clear recommendations and proposed solutions
• Proactively manage practitioner registration and compliance requirements, including annual AHPRA registration renewals and ongoing credential monitoring
• Maintain accurate tracking systems for psychologist and clinician registration deadlines, mandatory documentation, and compliance obligations
• Ensure all practitioners remain compliant with annual registration requirements by proactively coordinating reminders, documentation collection, and follow-up well in advance of due dates
• Monitor key compliance dates including annual 30 November AHPRA renewals and practitioner-specific employment anniversary requirements
• Escalate compliance risks or outstanding practitioner registration matters promptly to leadership with clear action plans and recommendations
• Develop and maintain HR and recruitment-related intranet content
• Organise onboarding resources, policies, workflows, and internal HR documentation
• Research and implement HR and recruitment best practices
• Identify operational gaps and recommend process improvements
• Help improve staff experience, communication, onboarding, and retention systems
• Support ongoing improvement of HR systems, workflows, and reporting processes
