Massive Bio

Role Description Our US Provider Engagement team works in the field with oncologists, hematologists, and community practices to drive awareness, referrals, and enrollment into clinical trials. We are hiring a Project Manager to be the operational backbone of this team: the person who analyzes provider data, manages the referral pipeline, and coordinates everything behind the scenes so the field team can stay focused on providers. This is a desk-based, fully remote role working US Eastern business hours. You will own the data, reporting, and coordination layer of our US provider engagement enrollment operations, working directly with US-based leadership and field account managers. What You'll Do - Analyze provider and referral data to identify high-potential oncology practices, build target lists, and help prioritize territories for the field team. - Own the provider referral pipeline: track referrals from first provider contact through pre-screening and enrollment handoff, flag stalls, and drive follow-ups to resolution. - Keep CRM data accurate and current (provider interactions, referrals, engagement outcomes) and enforce data hygiene standards across the team. - Build dashboards and recurring reports on field activity, referral volume, conversion, and SLAs for leadership. - Coordinate the field team's operating rhythm: meeting preparation, action items, follow-up tracking, and accountability. - Run provider onboarding as a project, with clear documentation, workflows, and handoffs to clinical operations and patient-facing teams. - Document SOPs, playbooks, and best practices as the function scales. - Partner cross-functionally with clinical operations, customer success, and technology teams to keep provider-sourced patients moving through the funnel. Qualifications - 5 to 8 years of experience in project management, operations, commercial/sales operations, or field team support, ideally in healthcare, pharma, CROs, or health tech. - Strong analytical skills: advanced Excel, comfortable building dashboards and turning raw data into target lists, insights, and decisions. - Experienced with CRM platforms and disciplined about data quality. - Structured project management: you run multiple parallel workstreams to deadline without dropping balls. - Full professional English fluency, written and verbal, with the ability to communicate clearly with US-based executives and field teams. - Available to work US Eastern business hours. - Hands-on and thorough: you do the detailed, unglamorous work well and do not cut corners when things get hard. - Comfortable with ambiguity in a fast-growing environment; you build structure where none exists. Nice to Have - Experience in oncology, clinical trials, or patient recruitment. - Background supporting US-based commercial or medical field teams from LATAM (sales operations, field force effectiveness, shared services). - Familiarity with the US healthcare provider landscape (community practices, referral patterns, EMRs). - PMP or equivalent project management certification.

Role Description As an Oncology Provider Account Manager, you will play a vital role in driving physician awareness and adoption of Massive Bio’s clinical trial services among oncology providers who are external to the clinical trial (e.g., referring physicians). You’ll work directly with oncologists, hematologists, pulmonologists, urologists, surgeons, and radiation oncologists to educate them on our trial matching capabilities and guide them through referral and enrollment processes. This role is ideal for someone who thrives in field-based, provider-facing work, understands the oncology care and referral landscape, and is motivated to expand access to life-saving trials. This is not a clinical research site management / CRA / study coordinator role. - Build and maintain strong relationships with physicians and clinical teams in your assigned region (primarily in community and non-trial-site settings). - Educate providers on Massive Bio’s AI-powered matching tools, pre-screening workflows, and concierge support services. - Support the identification of trial opportunities aligned with Massive Bio’s contracted studies and geographic targets. - Conduct virtual and in-person visits to oncology clinics and community practices to introduce services and maintain engagement. - Spend at least 70–75% of your time in the field visiting oncology providers within your local territory. - Track physician interactions, referrals, and engagement outcomes in CRM systems. - Provide feedback from providers to internal teams to improve service offerings and communication strategies. - Coordinate with internal operations, clinical, and data teams to support trial referrals and provider onboarding. - This position follows a remote work model with a home-based office in your territory and frequent local travel for in-person provider visits. Qualifications - Bachelor’s degree in life sciences, public health, healthcare administration, or a related field. - Minimum 3 years of experience in field-based provider relations, outreach, liaison, account management, or sales with healthcare providers (ideally oncology or hematology); experience in clinical research is a plus but not required. - Strong interpersonal and communication skills; ability to build trust and effectively educate healthcare providers. - Self-motivated and organized, with the ability to work independently in a fast-paced, remote environment. - Proficient in Microsoft Office and comfortable with CRM platforms. - Ability to spend at least 70–75% of time visiting oncology providers within your local territory, with additional travel for occasional conferences or internal corporate meetings. - Must be a U.S. citizen or permanent resident. - Existing professional network within the oncology provider community in your state/territory (e.g., oncologists, hematologists, cancer centers, community clinics, infusion centers) is required. - Direct experience working with oncologists and other oncology providers to drive referrals, adoption of new services, or trial education is a plus. - Familiarity with EMRs, NGS testing, or digital trial matching technologies is a plus. - Proven experience in field-based sales, provider relations, or account management within healthcare (ideally oncology or hematology), including building provider networks, introducing new solutions, and driving adoption in clinical settings, is strongly preferred. - A mission-driven attitude focused on patient access and healthcare innovation. Company Description Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in the US, as a recognized leader in health-tech innovation, Massive Bio is scaling its impact globally by powering operations across multiple countries. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies. Through our strong mission, we bring innovative cancer treatment options to a rapidly growing and diverse population of patients, while empowering clinicians and healthcare organizations to deliver more timely, informed, and individualized care.

Role Description We're seeking a Strategic Partnerships Manager to spearhead Massive Bio's partnership strategy and market development in Germany. This role is critical to our European expansion, focusing on building transformative relationships with pharmaceutical companies, research institutions, and healthcare providers to advance oncology clinical trials. Key Responsibilities - Partnership Development & Strategy - Develop and manage strategic partnerships with oncology centers, university hospitals, comprehensive cancer centers, and clinical research networks across Germany. - Build relationships with oncology key opinion leaders, treating oncologists, and research institutions to support clinical trial access. - Engage oncology registries, real-world data providers, and patient advocacy organizations as channels for patient identification. - Create partnership models that accelerate clinical trial enrollment while ensuring regulatory compliance. - Structure and negotiate agreements with institutional partners across the German oncology ecosystem. - Market Expansion & Business Development - Identify and pursue new commercial opportunities in precision oncology and clinical trial technology. - Build relationships with key opinion leaders, oncologists, and healthcare administrators. - Represent Massive Bio at major industry conferences, medical symposiums, and partnership events. - Stakeholder Relationship Management - Cultivate relationships with regulatory bodies, patient advocacy groups, and healthcare authorities. - Partner with internal teams (Clinical Operations, Data Science, Product) to deliver on partnership commitments. - Provide strategic market intelligence and partnership insights to global leadership team. - Ensure all partnership activities align with local regulations and compliance requirements. - Performance & Growth - Establish KPIs for partnership success and drive measurable business impact. - Develop and manage partnership pipeline with clear progression milestones. - Support local team development and performance optimization. - Deliver quarterly business reviews and strategic recommendations to headquarters. Qualifications - Essential Experience - 4-7 years in strategic partnerships, business development, or alliance management within healthcare, life sciences, or health technology. - Proven track record of building and managing high-value partnerships with pharmaceutical companies or healthcare institutions. - Experience with clinical trials ecosystem - understanding of patient recruitment, regulatory requirements, or research operations. - Demonstrated success in developing new markets or expanding business operations in regulated industries. - Preferred Background - Experience at digital health companies, clinical research organizations (CROs), or pharmaceutical partnerships teams. - Background in oncology, precision medicine, or clinical trial technologies. - Previous roles in market expansion, country development, or regional partnership management. - Understanding of European healthcare regulations and compliance frameworks. Skills & Attributes - Strategic thinking with ability to translate business opportunities into actionable partnership strategies. - Relationship building expertise with C-level executives and senior healthcare professionals. - Negotiation skills for complex, multi-stakeholder agreements. - Analytical mindset with data-driven approach to partnership performance. - Cultural adaptability and ability to work effectively across diverse healthcare systems. Education - Bachelor's or Master's degree in Business, Life Sciences, Healthcare Administration, or related field. - Advanced degree or MBA preferred for senior partnership roles.

Role Description We're seeking a Strategic Partnerships Manager to spearhead Massive Bio's partnership strategy and market development in Germany. This role is critical to our European expansion, focusing on building transformative relationships with pharmaceutical companies, research institutions, and healthcare providers to advance oncology clinical trials. Key Responsibilities - Partnership Development & Strategy - Design and execute comprehensive partnership strategies with pharmaceutical companies, biotech firms, and CROs across Germany. - Lead high-stakes negotiations with C-level executives and research heads at major pharmaceutical organizations. - Develop strategic alliances with leading oncology centers, university hospitals, and research networks. - Create innovative partnership models that accelerate clinical trial enrollment while ensuring regulatory compliance. - Market Expansion & Business Development - Identify and pursue new commercial opportunities in precision oncology and clinical trial technology. - Build relationships with key opinion leaders, oncologists, and healthcare administrators. - Represent Massive Bio at major industry conferences, medical symposiums, and partnership events. - Stakeholder Relationship Management - Cultivate relationships with regulatory bodies, patient advocacy groups, and healthcare authorities. - Partner with internal teams (Clinical Operations, Data Science, Product) to deliver on partnership commitments. - Provide strategic market intelligence and partnership insights to global leadership team. - Ensure all partnership activities align with local regulations and compliance requirements. - Performance & Growth - Establish KPIs for partnership success and drive measurable business impact. - Develop and manage partnership pipeline with clear progression milestones. - Support local team development and performance optimization. - Deliver quarterly business reviews and strategic recommendations to headquarters. Qualifications - 4-7 years in strategic partnerships, business development, or alliance management within healthcare, life sciences, or health technology. - Proven track record of building and managing high-value partnerships with pharmaceutical companies or healthcare institutions. - Experience with clinical trials ecosystem - understanding of patient recruitment, regulatory requirements, or research operations. - Demonstrated success in developing new markets or expanding business operations in regulated industries. Requirements - Experience at digital health companies, clinical research organizations (CROs), or pharmaceutical partnerships teams. - Background in oncology, precision medicine, or clinical trial technologies. - Previous roles in market expansion, country development, or regional partnership management. - Understanding of European healthcare regulations and compliance frameworks. Skills & Attributes - Strategic thinking with ability to translate business opportunities into actionable partnership strategies. - Relationship building expertise with C-level executives and senior healthcare professionals. - Negotiation skills for complex, multi-stakeholder agreements. - Analytical mindset with data-driven approach to partnership performance. - Cultural adaptability and ability to work effectively across diverse healthcare systems. Education - Bachelor's or Master's degree in Business, Life Sciences, Healthcare Administration, or related field. - Advanced degree or MBA preferred for senior partnership roles.

Role Description We are seeking a reliable and execution-oriented professional to join our Clinical Operations team in a patient-facing role focused on the final stage of the enrollment journey. This position supports patients who are already eligible or referred but may disengage or hesitate before screening, informed consent, or enrollment. The role is centered on maintaining patient engagement through structured follow-up, clear communication, and consistent documentation. It is not a sales role and does not involve medical advice, but rather focuses on reducing avoidable drop-off and helping patients move through the process with greater clarity and continuity. What You’ll Do - Manage outreach and follow-up for patients in the last-mile stage of the enrollment journey, particularly those who are eligible, referred, or pending screening. - Maintain a structured communication cadence across phone, SMS, and email to support patients through delays, scheduling gaps, and periods of uncertainty. - Provide clear, timely communication around next steps and help patients stay engaged throughout the process. - Address non-clinical concerns such as timing, travel, or general confusion, and escalate clinical questions to the appropriate internal teams. - Document contact attempts, patient status, barriers, next actions, and deadlines accurately and consistently. - Partner closely with Patient Relations Coordinators, Clinical Operations, and other internal stakeholders to remove blockers and support case progression. - Apply internal workflows appropriately when a patient is no longer proceeding, ensuring cases are documented and closed in a timely manner. - Contribute to a patient experience that is thoughtful, well-coordinated, and operationally disciplined. Qualifications - Experience in patient-facing roles within healthcare, care coordination, patient support, clinical trial coordination, patient advocacy, or a similar environment. - Comfort with structured follow-up and accurate documentation in CRM, CTMS, or comparable systems. - Strong communication skills, with a professional, empathetic, and thoughtful approach to patient interactions. - Ability to sustain progress in processes that involve uncertainty, delay, or dependency on third parties. - Strong organizational skills, attention to detail, and consistent follow-through. - Ability to manage multiple active cases while maintaining clear visibility into status, barriers, and next steps. - Sound judgment in supporting patient progression without relying on pressure-based communication. - Comfort working in a cross-functional environment and partnering with internal teams to address barriers and support continuity. Nice to Have - Oncology experience. - Exposure to clinical trial workflows and terminology, including screening and informed consent. - Multilingual communication skills, depending on the patient population. - Experience in patient navigation, care coordination, specialty support, trial support, or similar patient engagement functions.

Role Description We are looking for a Key Account Manager based in Australia to help expand Massive Bio’s physician network and support clinical trial patient referral growth in the market. - Build a referral physician network for Massive Bio’s clinical trial enrollment services across Australia - Conduct outbound outreach to physician offices and follow up with in-person visits - Identify, approach, and engage oncologists and other relevant specialists - Maintain accurate CRM records, manage physician follow-ups, and report results to internal teams - Collect feedback from physician offices and share it with internal teams, including sales, marketing, product development, and delivery operations - Establish, develop, and maintain strong relationships with physicians - Coordinate networking efforts with team members and other departments - Analyze market potential and provide regular status reports Qualifications - BS/BA degree or equivalent experience - 4+ years of oncology, pharma, biotech, CRO, or other relevant physician-facing experience - An extensive network of physicians in Australia - Ability to secure appointments and build relationships directly with physicians - Ability to travel to physician offices across Australia - Familiarity with medical terminology and the healthcare system - Excellent verbal and written communication skills in English - Should be living in Australia - Familiar with the Australian healthcare and physician environment - Experience as a senior freelance CRA or in a similar relationship-driven field role is a strong advantage Company Description Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in the US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

Role Description We are looking for an experienced operations leader to manage and improve a critical customer-facing function end-to-end. This role will focus on team leadership, quality assurance, process optimization, and performance measurement. The ideal candidate is a hands-on, process-driven operator who can build structure, coach teams in real time, and create scalable standards in a growing environment. What You'll Do - Lead team coaching, quality assurance, and day-to-day performance management - Develop scorecards, feedback loops, and coaching frameworks that improve team performance and consistency - Build and maintain SOPs, scripts, workflows, and best practice documentation - Establish and track KPIs such as SLAs, response times, schedule adherence, and quality metrics - Create dashboards and reporting systems to monitor team performance and operational health - Identify workflow bottlenecks, test improvements, and measure the impact of changes - Manage action items, follow-ups, and accountability structures to ensure timely resolution - Partner with cross-functional teams to support smooth handoffs and well-coordinated workflows - Maintain data accuracy across systems and provide clear reporting to leadership - Support hiring, onboarding, and development of team members while fostering a culture of accountability and continuous improvement Qualifications - 5–10 years of experience in operations, team leadership, customer service, or a related function - Proven experience building or improving quality assurance, coaching, or performance management processes - Strong track record of managing operational targets, including response times, quality metrics, schedule adherence, and customer satisfaction - Comfortable using Excel, reporting tools, and CRM or operational systems to monitor and improve performance - Strong written and verbal English communication skills, with the ability to communicate clearly across teams and with leadership - Hands-on and comfortable staying close to the work, not just managing from a distance - Process-oriented, organized, and able to build structure in a fast-changing environment - Data-driven, with sound judgment and the ability to balance speed, quality, and operational consistency - Collaborative and effective in cross-functional settings Nice to Have - Experience in healthcare, customer success, or another high-trust service environment - Experience managing remote or distributed teams across time zones - Familiarity with customer intake, call center, or customer experience operations

Role Description We're looking for an HR Operations Specialist to join our HR & Talent team and run people operations across our global workforce. This role handles the day-to-day mechanics of HR; onboarding, records, payroll coordination, benefits, compliance, and offboarding across multiple countries and time zones, while also supporting recruitment and contributing to HR initiatives across the broader organization. This is a hands-on operations role with a recruiting component. You'll operate with a high degree of autonomy and serve as a primary point of contact for HR matters across the company. Key Responsibilities - HR Operations & Administration - Manage onboarding workflows for new hires and contractors end to end: documentation, system access, orientation scheduling, and first-weeks experience - Maintain accurate employee and contractor records across HR systems - Coordinate payroll inputs and track contractor payments across multiple jurisdictions - Administer benefits and handle compliance-related tasks and documentation - Track PTO and run offboarding processes - Serve as the first point of contact for employee and contractor HR inquiries across the organization - People & Culture Initiatives - Support workforce analytics, reporting, and ad-hoc HR projects - Help roll out HR policies and processes, and keep documentation current - Contribute to employee engagement initiatives and internal communications - Recruitment - Support full-cycle recruiting: sourcing, screening, scheduling, and pipeline management - Manage job postings, candidate communications, and ATS (Kula) hygiene - Coordinate interview scheduling and debriefs with hiring managers Qualifications - 3–5 years in HR Operations, People Operations, or an HR generalist role - Strong English proficiency, written and spoken - this is a fully English-speaking organization - Hands-on experience with HR operations fundamentals: onboarding, HR administration, payroll coordination, benefits, and compliance - Experience working in distributed or remote companies across multiple time zones - Comfortable with HR tools and platforms (Gusto, Deel, or similar a plus) - Recruitment operations experience (sourcing, screening, ATS management) a plus - Self-starter - you'll operate with significant autonomy

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the primary owner of sponsor and biopharma client relationships, you’ll play a key part in shaping customer experience and driving delivery. You’ll lead client meetings, translate asks into actionable plans, and work cross-functionally to ensure commitments are met on time and with quality. This is a sponsor-facing delivery role (not business development), success is measured by execution quality, responsiveness, and sponsor outcomes. You’ll embody best-in-class Customer Success and Account Management—where executive presence, fluent English, real-time handling of challenging questions, and thorough follow-up set the standard. Key Responsibilities - Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements. Keep agendas, notes, and action items clear and up to date. - Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks. Escalate, defer, or act decisively to ensure satisfaction. - Translate sponsor goals into cross-functional delivery plans (Clinical Ops, Provider Engagement, Marketing). - Maintain reliable data in CRM and operational systems, reporting on account status and key metrics. Prepare customer-facing reports and dashboards for regular reviews. - Develop presentations, progress decks, and documentation to support sponsors and partners. Ensure all materials are audit-ready and professionally presented. - Partner with Clinical Operations to collect and surface quality signals impacting client satisfaction. Identify and advocate for improvements that enhance sponsor experience. - Support account renewals and expansion by demonstrating value delivered, meeting key milestones, and highlighting business impact. Qualifications - Bachelor’s degree required; life sciences (Medicine, Nursing, Biology, Pharmacology, Engineering) preferred. Business or analytics backgrounds welcome with relevant healthcare knowledge. - 3–7 years in one or more of: Clinical Project Management (CPM/CTM), Clinical Research (CRC/Lead CRC/Research Manager), Study Operations, Patient Recruitment Operations, Sponsor/CRO coordination, or healthcare program/project management. - Demonstrated experience leading communication with external stakeholders (e.g., pharma sponsors, CRO teams, investigative sites, vendors, healthcare partners) including presenting updates, handling urgent questions, and writing precise follow-ups. - Executive presence and outstanding communication, including fluent English and real-time Q&A skills. - High sense of ownership, responsiveness, organization, and attention to detail. - Familiarity with the oncology trial process and privacy regulations like HIPAA/GDPR is a plus. - Comfortable using CRM and productivity tools; strong reporting skills in Excel/Slides. - No travel restrictions; able to travel occasionally for client engagements or industry events.