Massive Bio

Role Description We're looking for an HR Operations Specialist to join our HR & Talent team and run people operations across our global workforce. This role handles the day-to-day mechanics of HR; onboarding, records, payroll coordination, benefits, compliance, and offboarding across multiple countries and time zones, while also supporting recruitment and contributing to HR initiatives across the broader organization. This is a hands-on operations role with a recruiting component. You'll operate with a high degree of autonomy and serve as a primary point of contact for HR matters across the company. Key Responsibilities - HR Operations & Administration - Manage onboarding workflows for new hires and contractors end to end: documentation, system access, orientation scheduling, and first-weeks experience - Maintain accurate employee and contractor records across HR systems - Coordinate payroll inputs and track contractor payments across multiple jurisdictions - Administer benefits and handle compliance-related tasks and documentation - Track PTO and run offboarding processes - Serve as the first point of contact for employee and contractor HR inquiries across the organization - People & Culture Initiatives - Support workforce analytics, reporting, and ad-hoc HR projects - Help roll out HR policies and processes, and keep documentation current - Contribute to employee engagement initiatives and internal communications - Recruitment - Support full-cycle recruiting: sourcing, screening, scheduling, and pipeline management - Manage job postings, candidate communications, and ATS (Kula) hygiene - Coordinate interview scheduling and debriefs with hiring managers Qualifications - 3–5 years in HR Operations, People Operations, or an HR generalist role - Strong English proficiency, written and spoken - this is a fully English-speaking organization - Hands-on experience with HR operations fundamentals: onboarding, HR administration, payroll coordination, benefits, and compliance - Experience working in distributed or remote companies across multiple time zones - Comfortable with HR tools and platforms (Gusto, Deel, or similar a plus) - Recruitment operations experience (sourcing, screening, ATS management) a plus - Self-starter - you'll operate with significant autonomy

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the primary owner of sponsor and biopharma client relationships, you’ll play a key part in shaping customer experience and driving delivery. You’ll lead client meetings, translate asks into actionable plans, and work cross-functionally to ensure commitments are met on time and with quality. This is a sponsor-facing delivery role (not business development), success is measured by execution quality, responsiveness, and sponsor outcomes. You’ll embody best-in-class Customer Success and Account Management—where executive presence, fluent English, real-time handling of challenging questions, and thorough follow-up set the standard. Key Responsibilities - Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements. Keep agendas, notes, and action items clear and up to date. - Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks. Escalate, defer, or act decisively to ensure satisfaction. - Translate sponsor goals into cross-functional delivery plans (Clinical Ops, Provider Engagement, Marketing). - Maintain reliable data in CRM and operational systems, reporting on account status and key metrics. Prepare customer-facing reports and dashboards for regular reviews. - Develop presentations, progress decks, and documentation to support sponsors and partners. Ensure all materials are audit-ready and professionally presented. - Partner with Clinical Operations to collect and surface quality signals impacting client satisfaction. Identify and advocate for improvements that enhance sponsor experience. - Support account renewals and expansion by demonstrating value delivered, meeting key milestones, and highlighting business impact. Qualifications - Bachelor’s degree required; life sciences (Medicine, Nursing, Biology, Pharmacology, Engineering) preferred. Business or analytics backgrounds welcome with relevant healthcare knowledge. - 3–7 years in one or more of: Clinical Project Management (CPM/CTM), Clinical Research (CRC/Lead CRC/Research Manager), Study Operations, Patient Recruitment Operations, Sponsor/CRO coordination, or healthcare program/project management. - Demonstrated experience leading communication with external stakeholders (e.g., pharma sponsors, CRO teams, investigative sites, vendors, healthcare partners) including presenting updates, handling urgent questions, and writing precise follow-ups. - Executive presence and outstanding communication, including fluent English and real-time Q&A skills. - High sense of ownership, responsiveness, organization, and attention to detail. - Familiarity with the oncology trial process and privacy regulations like HIPAA/GDPR is a plus. - Comfortable using CRM and productivity tools; strong reporting skills in Excel/Slides. - No travel restrictions; able to travel occasionally for client engagements or industry events.