Job Closed
This listing is no longer active.
Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in the US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.
Growth Manager
Location
Colombia
Posted
18 days ago
Salary
0
Seniority
Lead
Job Description
Growth Manager
Massive Bio
Role Description We are looking for an experienced operations leader to manage and improve a critical customer-facing function end-to-end. This role will focus on team leadership, quality assurance, process optimization, and performance measurement. The ideal candidate is a hands-on, process-driven operator who can build structure, coach teams in real time, and create scalable standards in a growing environment. What You'll Do - Lead team coaching, quality assurance, and day-to-day performance management - Develop scorecards, feedback loops, and coaching frameworks that improve team performance and consistency - Build and maintain SOPs, scripts, workflows, and best practice documentation - Establish and track KPIs such as SLAs, response times, schedule adherence, and quality metrics - Create dashboards and reporting systems to monitor team performance and operational health - Identify workflow bottlenecks, test improvements, and measure the impact of changes - Manage action items, follow-ups, and accountability structures to ensure timely resolution - Partner with cross-functional teams to support smooth handoffs and well-coordinated workflows - Maintain data accuracy across systems and provide clear reporting to leadership - Support hiring, onboarding, and development of team members while fostering a culture of accountability and continuous improvement Qualifications - 5–10 years of experience in operations, team leadership, customer service, or a related function - Proven experience building or improving quality assurance, coaching, or performance management processes - Strong track record of managing operational targets, including response times, quality metrics, schedule adherence, and customer satisfaction - Comfortable using Excel, reporting tools, and CRM or operational systems to monitor and improve performance - Strong written and verbal English communication skills, with the ability to communicate clearly across teams and with leadership - Hands-on and comfortable staying close to the work, not just managing from a distance - Process-oriented, organized, and able to build structure in a fast-changing environment - Data-driven, with sound judgment and the ability to balance speed, quality, and operational consistency - Collaborative and effective in cross-functional settings Nice to Have - Experience in healthcare, customer success, or another high-trust service environment - Experience managing remote or distributed teams across time zones - Familiarity with customer intake, call center, or customer experience operations
Related Guides
Related Categories
Related Job Pages
More Growth Marketing Jobs
Senior Publisher Hybrid (8 days/month) USA - Philadelphia, PA USA - Minneapolis, MN USA - Clayton, MO USA - St Cloud, MN USA - Victoria, MN USA - Kennesaw, GA USA - White Plains, NY USA - Houston, TX, Allen Pkwy USA - Wichita, KS USA - Madison, WI, Junction Rd USA - Tampa, FL USA - Hagerstown, MD USA - Riverwoods, IL USA - Dallas, TX USA - Chicago, IL, West Adams St USA - New York City, NY USA - Indianapolis, IN Full time job requisition id R0057234 LOCATION: Hybrid - 8 days a month in the office (see locations on the posting) OVERVIEW As a Senior Publisher, you will play a key role in ensuring the successful publication and market penetration of our health content. Engaging in advanced editorial and publication tasks, you will contribute significantly to the quality and effectiveness of our content. Your expertise will help refine our products and enhance their value to our audience, ultimately supporting better health outcomes through trusted information. Our Senior Publisher is a strategic and results-driven publishing professional to manage and grow a dynamic portfolio of scholarly journals. In this role, you will oversee financial performance, editorial operations, stakeholder engagement, and portfolio development while driving initiatives that enhance journal quality, visibility, and long-term success. You will lead acquisition and growth efforts by building target pipelines, responding to proposals and expressions of interest, and identifying opportunities within the evolving scholarly publishing landscape. Collaborating across cross-functional teams, you will contribute to department-wide initiatives and continuous improvement efforts, leveraging your expertise in scholarly publishing to solve complex challenges with confidence, independence, and sound judgment. RESPONSIBLITIES - Works with the Associate Director, Medical Journals, to develop and execute the strategy of the Wolters Kluwer Health publishing program. - Identifies strategic priorities based on industry/competitive analysis and market trends. Identifies areas for differentiation and improvement. - Manages journal/portfolio P&Ls to meet or exceed ROI/profitability targets. Participates in regular budgeting and forecasting process and proactively adjusts product plans to improve/achieve financial performance. - Gathers and analyzes performance data and KPIs to prepare publishing reports for professional associations and editorial boards. Provides reports on product updates, web metrics, and other key indicators as required. - Applies AI-enabled tools thoughtfully to support publishing strategy, enhance decision-making, and identify efficiency opportunities. - Actively develops and pursues new publishing opportunities based on assigned acquisitions targets. Acquires and/or responds to new product or new partnership proposals (i.e. new society journals, proprietary affiliations, portals, CE/CME expansion). - Launches journals with new and existing customers. - Negotiates sound editor, society, and sponsorship contracts (new and renewal), including preparing and analyzing financial data. - Manages the editorial development of journals within assigned portfolio through liaison and regular communication with authors, editors, medical societies and internal and external teams. - Maintains and enhances the value proposition to authors, editors and societies to increase submissions and impact. - Collaborates with internal and external stakeholders to develop journal processes, features, and services. - Promotes and raises awareness and visibility of assigned journal portfolio to the wider market via email, in person meetings, and at appropriate conferences. - Collaborates with marketing to drive website usage. - Effectively manages internal/external editorial resources and relationships to ensure operational efficiency. - Ensure timely and accurate digital content uploads and updates. - Synthesize customer feedback to inform content updates and improvements. - Provides project management support, tracking milestones, and ensuring deadlines are met. - Other duties as assigned by the Manager. QUALIFICATIONS Education: Bachelor’s degree, or if not a degree, 8 years of publishing experience. Required Experience: - 5 years of STM (Science, Technology, & Medical) publishing experience. Preferred Experience: - 3 years of print and online product development and management experience preferred. - 5 years of journal publishing experience preferred. - Strong financial analysis and financial modeling skills. - Experienced at defining product requirements for high traffic media websites. - Experience in management and execution of major projects with strong problem-solving skills. - Demonstrate proven organizational and planning skills while exhibiting detail-oriented behavior. - Excellent writing, communication, negotiation, and presentation skills. TRAVEL: - 15% – 20% between Wolters Kluwer Health office locations (Philadelphia and New York). Domestic travel to conferences, strategic planning meetings, etc. International travel may be required. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $78,400.00 - $136,950.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Role Description As Growth Manager, you'll own and drive the growth strategy for both of our brands — Uncanny Automator and Uncanny Owl. You'll inherit a documented strategy and roadmap, but from day one you own it: you set priorities, sequence initiatives across both product lines, and evolve the strategy as you learn. You'll lead a small team of specialists as a hands-on player-coach — setting direction and contributing directly to the work. You'll report to the President and partner closely with Product to turn our product-led growth model into measurable revenue. You'll be joining at an exciting moment. We just launched Uncanny Agent, a new AI agent for WordPress that is already the leader in its space — a category-defining product and the centerpiece of our growth over the coming year. You'll own the go-to-market that carries it forward. This is a senior, high-autonomy role with a lot of surface area. It is right for someone who wants to own outcomes across the full funnel, lead a team, and run a disciplined operating cadence — not someone looking to execute across a few channels. Key Responsibilities - Strategy and ownership - Own and continuously refine the growth strategy and roadmap for both Uncanny Automator and Uncanny Owl. - Own the full growth funnel: acquisition, activation, conversion, retention, expansion, and advocacy. - Partner with Product on product-led growth — launch readiness, free-tier and upgrade design, pricing and packaging, and feeding customer and market insight back into the product roadmap. - Team leadership - Lead and develop a small team of specialists (content, growth operations, design and video, partnerships and affiliates). - Set priorities, remove blockers, and contribute directly to copy, campaigns, analysis, and launches when needed. - Make hiring and outsourcing decisions as the team reaches capacity limits. - Operating system - Run the growth team's weekly Level 10 meeting: own the scorecard, review quarterly Rocks, and lead Identify-Discuss-Solve on the issues list. - Set quarterly Rocks with clear "done when" definitions and accountable owners, and grade them each quarter. - Execution and measurement - Establish trustworthy funnel measurement before optimizing, and set scorecard targets once baselines exist. - Lead conversion-rate optimization across the free-to-paid, direct-purchase, upgrade, and cross-sell funnels. - Drive retention and expansion: churn reduction, cancellation and win-back flows, and net revenue retention above 100% through tier upgrades, usage packs, and cross-sell. - Plan and run product and feature launches end-to-end, coordinating every channel and owner. - Direct SEO and content, email lifecycle marketing, partnerships, affiliates, and social media as channels in service of the funnel. - Oversee marketing operations and website upkeep for both sites: tracking and analytics, automations, quarterly audits, and incident response. - Track results and report to the President, translating data into clear decisions and next quarter's priorities. Qualifications - 5+ years in growth or digital marketing for B2B SaaS or subscription software, including direct experience managing a team or function. - Demonstrated ownership of a full-funnel growth strategy — not just individual channels — with accountability for conversion, retention, and expansion. - Fluency with product-led / freemium economics (free-to-paid conversion, ARPU, LTV, net revenue retention). - Proven success driving B2B software growth across multiple channels (search, social, email, partnerships, affiliates). - Strong analytics judgment: comfortable defining metrics, diagnosing tracking problems, and making decisions from imperfect data. - Advanced proficiency with SEO platforms such as Semrush, Ahrefs, or Moz, including on-page optimization and link building. - Aggressive, hands-on use of AI tools in day-to-day marketing work, and the ability to raise the team's AI proficiency. - Strong knowledge of the WordPress ecosystem and how to position WordPress plugins. - Experience running a structured operating cadence (EOS / Traction, OKRs, or similar) and managing competing priorities. - Exceptional written and verbal English communication. - Verifiable professional references. Bonus Qualifications - Direct experience with EOS / Traction. - Experience launching new products, not only promoting existing ones. - Familiarity with usage-based or AI pricing models and freemium-to-paid funnels. - Experience with Uncanny Owl plugins, LearnDash, or integration/automation platforms such as Zapier or Make. Ideal Candidate Profile - An owner who takes an inherited strategy and makes it better, rather than waiting for direction. - A player-coach who is comfortable both leading a team and doing the work. - Results-focused and disciplined about priorities — able to say "not this quarter" and explain why. - Self-motivated with strong follow-through in a remote, high-autonomy environment. - Growth-oriented and receptive to direct feedback. Benefits - Competitive salary, dependent on skills and experience. - Health expense benefits (where applicable). - Fully remote work. - Company travel coverage, including an annual all-company retreat. - The opportunity to own growth for two established WordPress products and work alongside an experienced, AI-forward team.
Growth Consultant
ChenMedChenMed is a primary care medical center on a mission to bring better healthcare to seniors. Specifically, the company provides value-based, coordinated, physician-led care for sen
Role Description The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. The role includes: - Engaging prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments. - Owning and executing assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle. - Maintaining accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE. - Actively participating in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience. - Delivering consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition. - Supporting campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions. - Meeting or exceeding defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards. - Performing other related duties as assigned. Qualifications - Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels. - Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment. - Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions. - Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs. - Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software. - Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations. - Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation. - Familiarity with Medicare Advantage basics, and senior-focused service delivery. - Knowledge of HIPAA compliance and healthcare privacy regulations. - Ability to work autonomously in a remote environment. - Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings. - Spoken and written fluency in English; bilingual a plus. Requirements - High School Diploma or GED required. - Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results; working with seniors a plus, as is a general understanding of Medicare Advantage. - Relevant experience establishing and maintaining customer relationships through various channels and interactions. - Experience working with business partners, agents, brokers, or referral sources preferred. - Experience working with seniors, healthcare, or Medicare-eligible populations preferred. - Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores). - Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow. Pay Range $17.0 - $24.26 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
DHS Portfolio and Growth Director
AVERAVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement, and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people. AVER is an Equal Opportunity Employer/Veterans/Disabled
Role Description We are looking for a motivated DHS Portfolio and Growth Director to join the Corporate Leadership team to deliver and grow account footprint. Be part of a collaborative leadership team who values AVER’s mission, focus, and culture to deliver exceptional client service with great people and transformative technology solutions to enable Government mission success. - Provide leadership to multiple teams within a DHS portfolio of several programs delivering IT services and management consulting capabilities. - Successfully manage targeted project/portfolio profit and loss while maintaining client satisfaction and partner relationships. - Lead execution of overall account strategy; identify new clients, manage, and establish key client and partner relationships as well as identify and pursue large DHS/ Law Enforcement opportunities. - Create Technology Innovation capabilities for use within the DHS and Law Enforcement portfolio and across the company leveraging practice leads, SMEs, and other technical personnel. - Lead AVER efforts in executing the Law Enforcement account strategic plan. - Play a key role in leading growth activities within a defined program and account space. - Develop and support strategic partnerships with industry leaders, driving innovation and new business opportunities. - Attend and engage in conferences and industry events. Qualifications - Bachelor's degree from an accredited college; master’s degree desired. - Professional (PMP) certification desired. Requirements - 10+ years of experience with portfolio and P&L management, delivering and selling in the federal market with 5+ years of program management experience in DHS and/or adjacent law enforcement agency. DHS delivery experience is an absolute must. - Experience with strategic planning, capture management, and teaming. - Experience leading IT Transformation/Modernization programs. - Demonstrated ability to deliver and develop new business growth pipeline across a portfolio. - Demonstrated ability to develop and maintain positive relationships with key clients in target accounts. Location - REMOTE (Local to Washington, DC) Security Requirements - Ability to obtain and maintain government clearance (Public Trust). - This role supports a government agency which requires U.S. citizenship. Company Description AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.
