Lithia

• Review and process credit applications with speed and accuracy • Maintain organized, up-to-date credit files and documentation • Monitor credit limits and balances, compiling reports as needed • Support audits of credit lines to ensure compliance with company policies • Partner with collections and internal teams to provide account insights • Respond professionally to customer inquiries regarding credit and limits • Assist leadership with credit risk management and administrative support

• Configure, maintain, and support Workday functionality and feature enhancements. • Manage system requests and improvements using agile project methodologies. • Support ongoing system maintenance and ensure service requests are resolved within established SLAs. • Stay current on Workday releases and assist with testing, deployment, and release management activities. • Analyze existing workflows and identify opportunities to improve efficiency, compliance, and user experience. • Perform gap analyses and recommend scalable system solutions when business needs evolve. • Develop and maintain documentation, configuration records, process maps, and user guides. • Monitor and maintain HR data quality, accuracy, consistency, and integrity across systems. • Support compliance with data privacy regulations and company governance standards. • Build reports, dashboards, and analytical models that provide actionable workforce insights and support data-driven decision-making. • Troubleshoot technical issues and partner with stakeholders to resolve system challenges. • Deliver training sessions, demonstrations, and guidance to business partners and team members. • Provide exceptional customer service while collaborating effectively across teams. • Support additional HR technology initiatives and projects as needed.

• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics. • Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues. • Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes. • Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs. • Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction. • Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.

• Understanding of retail marketing planning to support store performance and growth in partnership with the RMOs and Store Leaders • Take personal ownership for timely / effective project delivery from idea to execution • Foster and strengthen OEM relationships at the local levels by aligning retail sales promotion in a timely manner to drive customer satisfaction and store loyalty • Collaborate with partners and other PMs to ideate and deliver on strategic business initiatives that align with customer loyalty goals • Proactively monitor project progress, identifying and addressing potential risks or issues • Develop project scope and deliverables, ensure resource availability and allocation, and facilitate project-related team meetings as needed to champion a customer-forward approach • Serve as the primary point of contact for project-related communications • Deliver progress reports and status updates to stakeholders to ensure effective communication is maintained • Promote the alignment and integration of key company initiatives and strategies, including leveraging internal solutions, serving as a resource for RMOs and partners

• Efficiently performing the assigned aspects of the accounts payable process • Process invoices through the workflow • Administer assigned stores and queues • Verify, enter and/or correct applicable invoice attributes through the workflow • Reconcile vendor statements and maintain strong vendor relationships • Ensure accurate invoice processing • Ensure timely expense allocation and vendor payments • Resolve incorrect payment allocations and other account disputes • Contact vendors to obtain payment for outstanding credit balances • Identify 'Special Processing' and/or 'Statement' Invoices • Assist with department projects and provide other information as needed • Proactively track 'Vital Services' invoices through the workflow • Provide prompt and friendly customer service to vendors and stores

• Ensure sales and loan targets are met • Develop, grow, and maintain client relationships with dealer partners • Plan and organize sales visits to assigned dealer partners • Communicate with dealers on current offerings and programs • Train dealers on proper documentation for funding • Works closely with dealers to promote the sales and implementation of financial products • Participates in ongoing relationship performance reviews with clients • Analyze active loan file performance and recommend solutions • Maintain established benchmarks for originations and loan performance • Demonstrate compliance with all regulations that apply to the position

• Build and analyze financial models (DCF, IRR, ROI) to support acquisition and divestiture decisions • Prepare executive-level presentations, reports, and recommendations based on financial and market analysis • Support financial and operational due diligence, partnering with internal teams and external stakeholders • Conduct market, brand, and demographic research to inform growth strategy and market planning • Assist with acquisition data integration, including reconciliation of financial statements and trial balances • Contribute to capital projects, add-point analysis, and other corporate development initiatives

• Independently operate systems required to process invoices through workflow • Administer assigned stores and queues • Verify, enter, and correct invoice attributes within the workflow • Reconcile vendor statements and maintain vendor relationships to ensure accurate invoice processing, timely expense allocation, and vendor payments • Resolve payment allocation discrepancies and account disputes to maintain ongoing purchase ability • Contact vendors regarding outstanding credit balances • Create and post journal entries to support proper expense allocation, including consolidated bills, prepaids, accruals, and invoice discrepancies • Process urgent and manual payment requests for management companies • Review, research, and obtain approvals for month-end schedules and balances • Proactively communicate errors, unusual items, solutions, process improvement opportunities, and workload concerns to leadership • Assist with department projects and provide additional support as needed

• Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns • Provide support across phone, email, and chat channels • Escalate and document issues appropriately • Partner with Shared Services teams to identify solutions and perform root cause analysis • Navigate multiple systems efficiently in a fast-paced environment • Assist with process improvements and knowledgebase updates • Meet Quality Assurance and performance expectations • Prioritize tasks effectively while maintaining accuracy • Build strong relationships with dealerships, leadership, and cross-functional teams

• Support execution of GreenCars campaigns, content initiatives, dealership programs, and partner activations • Coordinate cross-functional projects, timelines, deliverables, and stakeholder communications • Build and maintain relationships with dealership and retail teams to support program adoption • Partner with marketing, sales, CRM, and retail teams to support lead generation and lead management efforts • Assist with planning and execution of events and activations, including logistics, lead capture, and follow-up • Support GreenCars.com content and communications across digital channels • Track program performance and support reporting on campaign and activation results