Communication Specialist

Location

Oregon

Posted

7 days ago

Salary

$16 - $24 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Communication Specialist

Lithia

• Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns • Provide support across phone, email, and chat channels • Escalate and document issues appropriately • Partner with Shared Services teams to identify solutions and perform root cause analysis • Navigate multiple systems efficiently in a fast-paced environment • Assist with process improvements and knowledgebase updates • Meet Quality Assurance and performance expectations • Prioritize tasks effectively while maintaining accuracy • Build strong relationships with dealerships, leadership, and cross-functional teams

Job Requirements

  • Minimum 2 years of related experience
  • Strong attention to detail and a strong sense of urgency
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple systems simultaneously
  • Associate’s degree preferred (not required)
  • Background in banking, finance, or accounting strongly preferred
  • Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

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