• Get into Notion and learn how the Brand Studio currently operates • Shadow the intake process and meet your immediate teammates and key stakeholders across the marketing org • Start building relationships so future scope and deadline conversations feel collaborative rather than transactional • Take ownership of request triage and ensure briefs are complete before they reach a Brand Studio team member • Shadow sprint planning for the first sprint of the month, then take over running point on it for the second sprint • Keep sprints on track by surfacing blockers early and making confident recommendations when tradeoffs are needed • Start identifying patterns in the types of work coming in and propose additions to the brand asset menu where repeatable work types have emerged • Begin using Claude Code (or similar) to build improvements to our internal capacity planning web app, • Continue refining and improving the internal capacity planning web app and sprint planning processes based on how the team actually uses it and how work actually gets done • Take on additional project management tasks as assigned, and stay responsible for holding team members accountable to deadlines, surfacing blockers, making necessary tradeoffs and helping the team to increase their output

Title: Freelance Senior Project Manager Location: Atlanta United States Job Description: At AKQA (part of WPP), we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients. Project Managers at AKQA are trusted delivery partners, bringing structure, clarity, and accountability to complex digital engagements. They build the conditions for great work to happen, aligning teams, managing competing priorities, and ensuring that every workstream moves forward with purpose and precision. We are seeking an experienced Freelance Senior Project Manager with a strong emphasis on digital product delivery to support a well-known, fast-growing Atlanta-based quick-serve restaurant brand where AKQA has helped spearhead many of their customer and operational innovations. This is a meaningful, high-visibility engagement where strong project leadership directly impacts the digital experiences of millions of people across thousands of locations. ROLE REQUIREMENTS - Lead day-to-day project management across a complex digital product engagement, ensuring clarity of priorities, timelines, deliverables, and accountability across all workstreams - Serve as the central point of coordination across a multi-agency team supporting the client, including internal AKQA disciplines (strategy, UX, design, technology) and other agency partners, ensuring alignment and clear communication across all workstreams - Manage project schedules, milestones, and dependencies with meticulous detail, proactively identifying risks and driving timely resolution - Oversee scope management and change control, partnering with discipline leads to assess impact and maintain alignment on approved work - Support resourcing coordination, ensuring the right people are engaged at the right time across the project lifecycle - Facilitate regular project ceremonies and working sessions, keeping teams aligned and focused on outcomes - Maintain clear and consistent project documentation including status reports, decision logs, and meeting notes that keep all stakeholders informed and accountable - Partner with the client to manage expectations, communicate progress, and navigate complexity with composure and clarity - Ensure delivery processes align with agile, waterfall, or hybrid methodologies as required by the engagement - Contribute to continuously improving delivery practices and ways of working within the project and broader team QUALITIES AND CHARACTERISTICS - 5+ years of project management experience within a digital agency or product delivery environment, with a strong emphasis on digital products and services - Proven ability to manage complex, multi-workstream engagements with overlapping timelines, dependencies, and stakeholder groups - Highly organized and detail-oriented, with strong instincts for anticipating issues before they escalate - Clear, confident communicator with both technical and non-technical audiences - Comfortable working independently and proactively in a fast-paced environment - Proficiency with Jira, Confluence, and Slack as core tools for project management, documentation, and team collaboration - Collaborative and solutions-oriented, with a team-first approach and a commitment to quality delivery Location & Commitment - Remote; must work Eastern Time Zone working hours. - July 21, 2026 through November 25, 2026 - 40 hours/week - Expected compensation: $3,000 to $3,200/week

• Serve as the primary contact between the sponsor and the organization at the project level. • Ensure escalation pathways adhered to internally and externally (Rules of Engagement – communication pathways). • On projects where the scope requires, ensure clear delineation in responsibilities and communication pathways for secondary project leads (such as lead in a specific region, lead for a specific vendor(s) or subset of delivery). • Accountable for the overall delivery of the cross-functional project (time, cost, quality). • Ensure financial stewardship at a project level by demonstrating an intimate understanding of the contract, resource alignment to budget, management of Out of Scope activity, drive the Con Mod process/negotiations and team execution to timelines. • Establish, communicate and manage customer expectations to achieve optimal delivery during the project • Drive Risk Identification and Issue Resolution at project level (RBQM/RESOLVE). • Ensure project team compliance with organization policies, SOPs, ICH- GCP, regulatory and project specific requirements.

Role Description We are seeking a Contact Center Systems Engineer with 3-5 years of experience supporting, administering, and optimizing cloud contact center platforms. This individual will play a key role in driving AI and automation initiatives, improving customer engagement channels, and enhancing workforce management capabilities. The ideal candidate will have a blend of engineering and administration experience, including: - Configuring contact center technologies - Supporting integrations - Troubleshooting platform issues - Implementing AI-driven solutions that improve both the customer and agent experience Key Responsibilities - Support and administer cloud-based contact center platforms, including configuration, maintenance, and optimization. - Lead AI and automation initiatives utilizing tools such as Talkdesk Copilot, Autopilot, and other conversational AI solutions. - Design, implement, and enhance automated workflows to improve operational efficiency. - Support the rollout and optimization of chat and digital engagement channels. - Configure and maintain routing logic, call flows, IVRs, queues, and agent experiences. - Partner with business and operations teams to identify opportunities for process automation and customer experience improvements. - Assist with workforce management initiatives, including reporting, forecasting, staffing, and scheduling optimization. - Perform system troubleshooting, root cause analysis, and issue resolution across contact center technologies. - Monitor platform performance and implement enhancements based on business needs. - Develop technical documentation, best practices, and process workflows. - Support system integrations with CRM and third-party applications. Qualifications - 3-5 years of experience supporting or engineering cloud contact center solutions. - Experience administering and configuring contact center platforms such as Talkdesk, Genesys, Five9, NICE CXone, Amazon Connect, or similar technologies. - Experience with AI-driven customer service solutions, automation platforms, chatbots, or conversational AI. - Understanding of contact center architecture, call routing, IVR design, and omnichannel customer engagement. - Experience troubleshooting system issues and supporting production environments. - Knowledge of APIs, integrations, and system connectivity concepts. - Strong analytical, problem-solving, and communication skills. Preferred Qualifications - Experience supporting Talkdesk Copilot, Autopilot, or similar AI-powered customer service tools. - Workforce Management (WFM) experience including forecasting, scheduling, and performance optimization. - Experience supporting CRM integrations such as Salesforce. - Knowledge of reporting and analytics platforms. - Experience in customer service technology transformation projects. Ideal Candidate - 3-5 years of engineering experience within a contact center or customer experience environment. - Comfortable handling both technical engineering work and day-to-day platform administration. - Strong problem solver who enjoys improving processes through automation and AI. - Organized, detail-oriented, and capable of working with both technical and business stakeholders. Job Type & Location This is a Contract position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $45.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 21, 2026.