CXG

Role Description Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve: - Visiting a store - Returning a purchase - Buying a product online - Making an appointment with a store Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. - Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. - Provide objective feedback about your experiences. - Choose assignments that align with your profile and interests. - Complete questionnaires after each evaluation. - Comply with all given project objectives and special requirements from the luxury brand we represent. Qualifications - Must be 21 years or older. - Existing client of premium and luxury brands. - Not contractually engaged with any retail brands, to maintain integrity. - Punctual, organized, detail-oriented, reliable. - Observant, passionate about customer experience. - No prior experience needed; we look for honest feedback from real customers. How to Apply - Register on live.cxg.com and receive an email with your credentials. - Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. - Check the ‘welcome package’ and pass the general certification. - You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. Company Description CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information!

• Maintain and manage website scraping configurations using Python. • Monitor scraping configurations for errors and potential crashes. • Oversee retrieved data to detect potential issues and blockages. • Coordinate with stakeholders to understand scraping task requirements and report issues. • Prepare and share periodic reports on scraping activities with stakeholders. • Develop necessary pipelines to ingest data into the Datalake and perform required transformations.

Role Description We are looking for a German Validator Freelancer on a Part-time basis to oversee the quality of the reports delivered by the Evaluators by proofreading them. You will have to make sure that the information provided is up to the Company’s standards before it is delivered to the Client. - Proofread the surveys submitted by the evaluators: correction of the typo mistakes and the inconsistencies - Make sure each comment is detailed enough to explain each ticked answer - Be responsible for the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client - Ensure the timely validation of the surveys - Get in touch with the evaluators or Operation Executives for additional information Qualifications - Native or excellent German for proofreading and regularly contacting evaluators - Excellent or advanced English for some proofreading and regularly contacting Operation Executives - Organizing skills to make sure the reports/surveys are delivered on time - At least 1-2 years of Editing experience is a plus

• Reporting and processing primary data • Analyze statistical data and deliver the insights in a story-telling way • Collaborate with project managers to prepare research reports and propose an action plan to clients • Manage project timeline, delivery and side projects for assigned regions/projects • Proofreading and data checking research reports to ensure deliverables are error-free • Collect industry information and consolidate them into reports and presentations

Role Description You will join a dynamic and fast-paced environment and work closely with our data science team. Responsibilities include: - Reporting and processing primary data - Analyze statistical data and deliver the insights in a story-telling way - Collaborate with project managers to prepare research reports and propose an action plan to clients - Manage project timeline, delivery and side projects for assigned regions/projects - Proofreading and data checking research reports to ensure deliverables are error-free - Collect industry information and consolidate them into reports and presentations Qualifications - 1 to 3 years’ experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus) - Proficiency in Chinese language is a mandatory requirement - Passionate towards the Luxury and Fashion industry - Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude - Able to interpret large/small amounts of data and multi-task - Strong communication and presentation skills - Strong analytical mind and critical thinking skills - Excellent knowledge in MS Office (Excel, Word, PowerPoint) - Skills in Power BI, SQL, R or automation tool is a plus - Exceptional written, oral communication abilities in English - Preferably from Statistics, Marketing, Psychology or Economics background

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas • Ensure proper scheduling and execution of the fieldwork projects as per company standards • Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality) • Conduct surveys screening and validation • Set appropriate pay rate to evaluations while making sure operation margin target is reached • Contribute to the Evaluators Database optimization and make sure data are updated • Maintain healthy relationship with Evaluators. • Make sure the finance team has all their payment details of evaluators to receive their payments on time.

• Deliver in-person and/or remote training sessions for client teams • Facilitate interactive workshops with a strong focus on engagement and participation • Adapt training delivery to local market context while maintaining global standards • Collaborate with CXG teams on training preparation and alignment • Support Train-the-Trainer sessions when required • Contribute to content localisation and continuous improvement of training materials • Engage confidently with client-facing teams and senior stakeholders.

Role Description In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones. - Handle the process of Evaluators acquisition for the forecasted missions in operating areas. - Ensure proper scheduling and execution of the fieldwork projects as per company standards. - Verify that field surveys are electronically submitted on time and meet our standards (quantity VS quality). - Conduct surveys screening and validation. - Set appropriate pay rate to evaluations while making sure operation margin target is reached. - Contribute to the Evaluators Database optimization and make sure data are updated. - Maintain healthy relationship with Evaluators. - Ensure the finance team has all their payment details of evaluators to receive their payments on time. Qualifications - Diploma in Administration, Business, Management, or relevant field. - At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing. - Native Japanese, excellent communication skills in English as you will be the contact person for the Evaluators. - Social media/Tech savvy (personal or professional). - Microsoft Office skills required; other software knowledge is appreciated! - Interest/experience in social media outreach and community management. - Excellent organizing skills to coordinate project activities. - Ability to multitask and manage time well. - Being resourceful, proactive, and having a problem-solving mindset. - Ability to work with details and time-sensitive issues. - Passionate, positive, and outgoing personality. - Ability to work as part of a team. - Ability to work under pressure and manage stress. - Customer-service orientation.

We are growing! We are currently looking to hire a Data Engineer to work with us remotely. Who we are: Founded in 2006, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. Your duties will also involve: - Maintain and manage website scraping configurations using Python - Monitor scraping configurations for errors and potential crashes. - Oversee retrieved data to detect potential issues and blockages. - Coordinate with stakeholders to understand scraping task requirements and report issues. - Prepare and share periodic reports on scraping activities with stakeholders. - Develop necessary pipelines to ingest data into the Datalake and perform required transformations.

We are growing! We are currently looking to hire a Data Engineer to work with us remotely. Who we are: Founded in 2006, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. Your duties will also involve: - Maintain and manage website scraping configurations using Python - Monitor scraping configurations for errors and potential crashes. - Oversee retrieved data to detect potential issues and blockages. - Coordinate with stakeholders to understand scraping task requirements and report issues. - Prepare and share periodic reports on scraping activities with stakeholders. - Develop necessary pipelines to ingest data into the Datalake and perform required transformations.