CXG

Role Description As Growth Lead, you lead and manage the full acquisition process for Evaluators in Japan. Your mandate is to design, test, and scale acquisition channels by blending global brand positioning with strong local adaptation across Japanese platforms, digital culture, and community engagement practices. You will combine strategic planning with hands-on execution: building local playbooks, running campaigns, owning key growth metrics. This role operates in a matrix reporting to both the local and global teams. Key Responsibilities: - Local Growth Strategy & Planning: - Own the Japan growth strategy for Evaluator acquisition, aligned with profile needs and country targets. - Localize global playbooks for Japanese platforms, culture, and applicable guidelines, in collaboration with relevant stakeholders. - Identify, prioritize, and test new channels (campus programs, communities, influencers, niche platforms). - Lead Generation & User Acquisition: - Design and run multi-channel acquisition campaigns (online, offline, social, partnerships). - Lead social recruiting on LINE, Instagram, TikTok and other relevant local platforms. - Build and manage university, travel, and auto community programs to source qualified Evaluators. - Implement direct recruitment campaigns and processes with full autonomy to design and execute strategies. - Own performance and budget across channels, optimizing for volume, quality, and cost per qualified lead. - Funnel Management & Optimization: - Own the acquisition funnel from first touch to qualified Evaluator. - Diagnose drop-offs in the funnel and partner with Operations and Growth & Engagement teams to adjust targeting, messaging, and incentives. - Run structured A/B tests (audiences, creatives, offers, sequencing, timing) to improve sign-up and qualification rates. - Build and maintain clear, simple processes so the funnel can be scaled. - Data, Reporting & Continuous Improvement: - Define, track, and report on core acquisition KPIs. - Maintain dashboards and campaign reports; turn data into concrete next steps, not just slides. - Use CRM/marketing tools (Clay, HubSpot, etc.) to structure outreach lists, automations, and follow-ups. - Build repeatable playbooks and documentation so Japan can scale beyond a single operator. - Communication & Collaboration: - Partner closely with the Operations team to ensure a smooth handover from qualified Evaluator to first mission. - Share funnel insights with Operations (profile quality, channel differences, expectations) to help them optimize activation. - Develop and execute targeted communication to nurture potential Evaluators through qualification (email, messaging, content). - Write clear, concise marketing and recruiting materials in English and Japanese. - Take ownership of projects end-to-end, managing multiple initiatives and stakeholders at once. Qualifications - Bachelor’s degree in business, marketing, communications, or related field (Master’s is a plus). - 3+ years in growth, recruiting, and community engagement in Japan, with clear examples of owning targets. - Native-level Japanese and strong business English (written and spoken). - Hands-on experience in at least two of: University/campus recruiting or Gig/platform or marketplace recruiting. - Experience with influencer/social media campaigns. - Strong analytical skills; comfortable with funnel metrics and campaign reporting. - Practical experience with CRM and marketing tools (e.g., HubSpot, Zoho, Salesforce), design tools (e.g., Canva), and AI tools (e.g., ChatGPT, Midjourney, Bard).

Role Description We are looking for a Polish and English Validator Freelancer on a Part-time basis to oversee the quality of the reports delivered by the Evaluators by proofreading them. You will have to make sure that the information provided is up to the Company’s standards before it is delivered to the Client. - Proofread the surveys submitted by the evaluators: correction of the typo mistakes and the inconsistencies - Make sure each comment is detailed enough to explain each ticked answer - Be responsible for the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client - Ensure the timely validation of the surveys - Get in touch with the evaluators or Operation Executives for additional information Qualifications - Native or excellent Polish for proofreading and regularly contacting evaluators - Excellent or advanced English for proofreading and regularly contacting Operation Executives - Organizing skills to make sure the reports/surveys are delivered on time - At least 1-2 years of Editing experience is a plus

Role Description We are currently looking to hire a Freelance CX Trainer in Thailand! You will join a dynamic and fast-paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. - Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams. - Liaising with the Project Manager and team to determine training needs, objectives, and schedule training sessions. - Supporting in designing effective training programs and contents. - Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating a vivid and dynamic environment to impact mindset change and equip the participants with relevant skills and knowledge. - Inspiring participants through different methodologies (discussion, demonstration, game, and story). - Able to coach (on floor or online). Qualifications - Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred). - Minimum 5+ years’ experience related to service excellence, CX, and training field. - Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team. - Experienced in conducting learning activities with different interactive methods. - Excellent communication skills with proficient language skills in Thai & English. - Able to develop training material and activities is a plus.

Role Description We’re seeking a Graphic Designer - AI & Creative to join our Marketing team. This role is critical to supporting CXG’s B2B and thought leadership initiatives while creating visually stunning content for social media, presentations, and high-level consultancy reports. The ideal candidate will be innovative, detail-oriented, and experienced in creating impactful designs for global consultancy firms. Key Responsibilities - Design for Social Media: - Create compelling posts, carousels, and graphics that align with CXG’s brand identity. - Enhance visuals with advanced photo editing, color grading, and manipulation using Adobe Photoshop. - Thought Leadership and Report Design: - Develop creative concepts and layouts for professional reports using Adobe InDesign. - Create infographics, charts, and visual elements to enhance complex written content. - Innovate on long-form designs, ensuring readability and aesthetic appeal. - PowerPoint Presentations: - Design visually engaging slides for internal and external audiences. - Transform data-heavy content into digestible, visually appealing presentations. - Support the commercial, data science, and research teams in upscaling reports and proposals. - AI-Assisted Design: - Full competency and experience in AI generation models like MidJourney to create unique and brand-consistent visuals. - Integrate AI-generated imagery seamlessly into CXG’s content strategy. - Internal Communications Support: - Quickly produce visually appealing content for internal updates and team communications. - Ensure materials are easily repurposable by internal stakeholders. - Illustration and Vector Design: - Create vector-based designs and web-ready SVGs using Adobe Illustrator. - Design infographics and icons that elevate digital and print assets. Qualifications - Mastery of Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Proficient in AI image generation and design tools (MidJourney and similar AI tools). - Skilled in art direction and conceptual development. - Expertise in typography, layout design, and visual storytelling. - Strong knowledge of PowerPoint design principles. - Precision and consistency in creating high-quality, brand-aligned visuals. - Ability to innovate and think outside the box for creative problem-solving. Requirements - 5+ years of professional experience in graphic design, preferably within consultancy or B2B environments. - Proven experience with long-form design, including InDesign reports and whitepapers. - Experience using Midjourney and other AI image generation models for design purposes. - Familiarity with tools like Figma, Canva, Sketch, or XD is a plus. Behavioral Attributes - Collaborative mindset with strong communication skills. - Strong work ethic and integrity for all work produced. - Proactive and adaptable in a fast-paced, deadline-driven environment. - A keen eye for emerging design trends and a passion for continuous learning. Benefits - Work on diverse, high-impact projects for globally recognized luxury brands. - Collaborate with a dynamic, multicultural team that values innovation and creativity. - Play a pivotal role in shaping CXG’s visual identity and thought leadership presence.

• Responsible for the entire mission execution cycle of the Company’s designated area, handling fieldworks, pilots and more. • Recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls) • Manage the timely assignment and execution of the missions as per company standards, specific client requirements and project schedule/deadline. • Coordinate and report project status to the Operations Manager or the Operations Team Lead.

- Proofread the surveys submitted by the evaluators: correction of the typo mistakes and the inconsistencies** - Make sure each comment is detailed enough to explain each ticked answer** - Be responsible of the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client** - Ensure the timely validation of the surveys** - Get in touch with the evaluators or Operation Executives for additional information** ** Feel free to get in touch for additional info !

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas • Ensure proper scheduling and execution of the fieldwork projects as per company standards • Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality) • Conduct surveys screening and validation • Set appropriate pay rate to evaluations while making sure operation margin target is reached • Contribute to the Evaluators Database optimization and make sure data are updated • Maintain healthy relationship with Evaluators. • Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Role Description Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve: - Visiting a store - Returning a purchase - Buying a product online - Making an appointment with a store Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. - Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. - Provide objective feedback about your experiences. - Choose assignments that align with your profile and interests. - Complete questionnaires after each evaluation. - Comply with all given project objectives and special requirements from the luxury brand we represent. Qualifications - Must be 21 years or older. - Existing client of premium and luxury brands. - Not contractually engaged with any retail brands, to maintain integrity. - Punctual, organized, detail-oriented, reliable. - Observant, passionate about customer experience. - No prior experience needed; we look for honest feedback from real customers. How to Apply - Register on live.cxg.com and receive an email with your credentials. - Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. - Check the ‘welcome package’ and pass the general certification. - You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. Company Description CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information!

• Maintain and manage website scraping configurations using Python. • Monitor scraping configurations for errors and potential crashes. • Oversee retrieved data to detect potential issues and blockages. • Coordinate with stakeholders to understand scraping task requirements and report issues. • Prepare and share periodic reports on scraping activities with stakeholders. • Develop necessary pipelines to ingest data into the Datalake and perform required transformations.

Role Description We are looking for a German Validator Freelancer on a Part-time basis to oversee the quality of the reports delivered by the Evaluators by proofreading them. You will have to make sure that the information provided is up to the Company’s standards before it is delivered to the Client. - Proofread the surveys submitted by the evaluators: correction of the typo mistakes and the inconsistencies - Make sure each comment is detailed enough to explain each ticked answer - Be responsible for the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client - Ensure the timely validation of the surveys - Get in touch with the evaluators or Operation Executives for additional information Qualifications - Native or excellent German for proofreading and regularly contacting evaluators - Excellent or advanced English for some proofreading and regularly contacting Operation Executives - Organizing skills to make sure the reports/surveys are delivered on time - At least 1-2 years of Editing experience is a plus