This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a long-term contract role and can be an hourly or a monthly fixed-price contract. You will be working remotely with US-based team members and clients. We would want some flexibility with hours, so a typical day would end at 7 pm local time. A Salesforce Business Analyst in the Innovation Lab works independently to analyze business needs, craft product solutions, and support live products across all fusionSpan accelerators, including fusionCore. They are creative problem solvers with a hunger for deepening their understanding of both business operations and technical platforms. They are self-starters and self-educators who recognize knowledge gaps and proactively close them. This role blends product analysis, technical depth, and ownership of product support. The Salesforce BA ensures that product requirements are clear, solutions are well understood, and customer questions and issues are translated into meaningful product improvements. They operate at the intersection of business, product, and technology, partnering closely with the Director of Customer Innovation, the Product Delivery Lead, the Architects, and the Engineering teams. Responsibilities - Conduct comprehensive business and technical analysis across all Innovation Lab products, including fusionCore and all accelerators. - Translate approved product direction into clear functional and technical requirements by analyzing customer workflows, business rules, and system behavior. - Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work. - Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues. - Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements. - Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content. - Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches. - Provide training and guidance to internal teams and customers on product functionality and best practices. - Facilitate communication across cross-functional teams, participating in refinement sessions, stand-ups, and other Agile ceremonies as needed. - Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches. - Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators. - Coordinate with data and reporting resources to define and validate data requirements. - Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage. Qualifications - 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment. - 3+ years of experience supporting technology or platform implementation projects. - Demonstrated ability to independently lead requirements gathering and solution definition. - Proven success crafting clear, scalable product solutions. - Hands-on experience with Salesforce implementations or administration, with a focus on product development or large-scale enterprise implementations. - Advanced knowledge of Flows, Permission Sets, and Data Modeling. - Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence. - Experience assessing UI for readability and usability. - Experience performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages. - Strong analytical, documentation, and communication skills. - Demonstrated ability to perform gap analysis between out-of-the-box Salesforce functionality and custom product requirements. - Experience partnering with designers to ensure functional requirements align with the Salesforce Lightning Design System (SLDS) for a native look and feel. Preferred - Experience with finance and accounting. - Experience with association-management-related technology. - Experience supporting or implementing financial or operational platforms. - Salesforce certifications (Admin, BA, Platform App Builder) or equivalent experience. - Experience building wireframes. - Familiarity with the Salesforce Security Review process. Company Description fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve. fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region. Our Company Values: - Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. - Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs. - Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect.

About AssistRx AssistRx is a leader in healthcare technology that improves how patients access and stay on life-saving specialty medications. Our platform connects pharmaceutical manufacturers, healthcare providers, and patients through innovative technology and data-driven solutions that streamline the therapy initiation process. By partnering with life sciences organizations, AssistRx helps remove barriers to therapy access, enabling patients to start and stay on treatment faster. Position Overview AssistRx is seeking a Reporting Business Analyst to support the development of operational and client-facing reporting across our patient support and therapy access platforms. This role serves as the bridge between business stakeholders and development teams, translating reporting and analytics needs into clear technical requirements. The analyst will gather reporting requirements, document detailed user stories, create JIRA tickets, and work closely with developers to ensure reports are built accurately. The ideal candidate understands Salesforce data structures, is comfortable working with reporting and operational data, and has experience supporting patient access programs, pharmaceutical hubs, or drug manufacturer reporting environments. Key Responsibilities Requirements Gathering & Documentation - Partner with internal teams and external pharmaceutical clients to gather and document reporting requirements. - Translate business needs into clear user stories, technical requirements, and acceptance criteria. - Create and manage JIRA tickets for development teams to build reports and dashboards. Salesforce Reporting Support - Work with stakeholders to define reporting needs using Salesforce data and operational program data. - Maintain familiarity with Salesforce objects, fields, and relationships to ensure accurate reporting requirements. - Collaborate with developers to clarify requirements and answer data-related questions during report development. Report Validation & Data Quality - Validate report outputs to ensure accuracy, consistency, and alignment with stakeholder expectations. - Investigate discrepancies when stakeholders report incorrect or unexpected numbers. - Support User Acceptance Testing (UAT) and confirm reports meet requirements prior to release. Stakeholder Collaboration - Serve as a liaison between operations, client services, product teams, and development teams. - Facilitate meetings to clarify reporting requirements and communicate priorities. - Provide documentation, walkthroughs, and training for newly developed reports. Reporting Operations - Manage multiple reporting requests in an Agile development environment. - Ensure documentation and requirements remain organized and accessible. - Support ongoing improvements to reporting processes and documentation standards.

Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Parental leave - Vision insurance Role: Mid-Level Salesforce QA w/Automation Experience (Data Analyst II) Location: Remote (U.S.-based) Travel: Occasional travel to Washington, DC required Employment Type: Full-Time Clearance Requirement: Must be a U.S. Citizen and able to obtain a security clearance About Agility Technologies Agility Technologies delivers modern technology solutions that help mission-driven organizations build secure, scalable, and resilient digital ecosystems. We specialize in enterprise SaaS platforms, systems integration, cloud architecture, and data-driven solutions supporting high-impact operational environments. We are seeking a Salesforce QA Engineer with automation experience. This role must meet the associated education and experience requirements. Role Overview As a Salesforce QA Engineer, you will support quality assurance efforts across a Salesforce-based enterprise ecosystem, including CRM, portal (Experience Cloud), and integrated systems. You will design and execute manual and automated test cases, validate data accuracy, and ensure system functionality meets business and technical requirements. This role blends analytical skills with structured testing methodologies to ensure system quality, data integrity, and platform reliability. Key Responsibilities - Develop and execute manual and automated test cases for Salesforce applications - Design and maintain test plans, test scripts, and regression test suites - Perform functional, integration, and data validation testing - Develop automated test scripts using appropriate automation tools - Validate Salesforce configurations, workflows, LWC components, and integrations - Identify, document, and track defects through resolution - Support User Acceptance Testing (UAT) activities - Validate reports, dashboards, and data accuracy across systems - Collaborate with developers, analysts, and architects to ensure quality delivery - Document testing procedures and results in alignment with change management processes Required Qualifications - Bachelor’s degree in Data Science, Statistics, or a related field - 3+ years of experience performing data analysis and data visualization - Strong analytical and problem-solving skills with attention to detail - Ability to communicate findings clearly to both technical and non-technical audiences Preferred Qualifications - Experience performing QA testing in a Salesforce environment - Experience developing and executing automated test scripts - Experience validating data using SQL - Familiarity with Salesforce objects, workflows, and reporting structures - Experience testing web-based applications and SaaS platforms - Experience with BI and visualization tools such as Power BI, Tableau, Excel is a plus - Familiarity with statistical or analytical language such as Python or R is a plus - Experience working with complex datasets across multiple systems or platforms - Experience with test automation tools (e.g., Selenium, Provar, Copado Robotic Testing, or similar) - Experience testing Lightning Web Components (LWC) and Experience Cloud - Experience supporting enterprise integrations and API testing Work Authorization & Eligibility Requirements - Must be a U.S. Citizen - Must be eligible for and capable of obtaining a U.S. Government security clearance - Must be currently residing in the United States - Must be willing to travel occasionally to Washington, DC for in-person meetings Why Join Agility Technologies - Work on impactful, mission-aligned programs with real-world outcomes - Help ensure quality, reliability, and performance in mission-critical systems - Opportunity to grow automation capabilities in a modern SaaS ecosystem This is a remote position.

Position Summary: We are seeking a strategic Salesforce Functional Lead to drive enterprise-wide Salesforce initiatives across Sales Cloud, Marketing Cloud, Data Cloud, and Agentforce. This role will partner with business leaders and IT to design scalable, AI-enabled solutions that accelerate revenue growth, improve customer engagement, and optimize sales operations. Essential Duties & Responsibilities: - Analyze business processes and user requirements to design and configure Salesforce solutions that align with organizational goals. - Lead the implementation, customization, and optimization of Salesforce Sales Cloud Unlimited Edition, ensuring a robust data foundation for sales and customer data. - Integrate and utilize Agent force for Sales to automate research, personalize messaging, and provide real-time deal guidance, enhancing seller productivity. - Manage the Sales Performance Management Suite, including Salesforce Spiff for commission automation, Sales Planning for territory and quota optimization, Salesforce Maps for route and territory visualization, and Sales Programs for campaign tracking. - Implement and maintain Data Cloud to activate real-time insights, powering Customer 360 apps and Agentforce while integrating with existing data investments. - Utilize Salesforce Foundations to access AI capabilities in Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud at no additional cost. - Conduct user training, create documentation, and provide ongoing support for Salesforce users. - Collaborate with developers, stakeholders, and IT teams to troubleshoot issues, perform system audits, and ensure compliance with best practices. - Participate in demos and proof-of-concepts for new Salesforce features and integrations. - Supports user stories focused on configuring package software or performing other highly technical tasks for the agile team - Provides highly specialized technical skills to according to the specific needs of stories during each iteration - Reviews required documentation to communicate information to deployment, maintenance, service and business teams - Provides mentorship to junior FAs and BAs through Community of Practice and other informal forums and may supervise FAs in a team that does not have senior developers or a tech lead - Lead functional analysis for the domain/software related to Mergers & Acquisitions & Foldouts - Lead functional analysis for domain/software RFP process - Lead SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality - Lead training of software package to key stakeholders as required Job Qualifications: - Bachelor’s degree in an IT-related field with 5+ years of experience in configuration of software packages or and application development is a nice to have, not required for a Sr Functional Analyst. - Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Sales Cloud Consultant, or equivalent are required; additional certifications in Service Cloud, Marketing Cloud, or Data Cloud are a plus. - Salesforce Foundations: Leveraging free AI and core features across Sales, Service, Marketing, Commerce, and Data Clouds. - Strong understanding of Salesforce best practices, data modeling, workflow automation, and integration with third-party tools. - Excellent analytical, problem-solving, and communication skills, with the ability to translate business needs into technical solutions. - Experience in agile methodologies and project management tools. - Experience with Salesforce integrations, standard connectors, and custom middleware. - Hands-on experience with Salesforce configurations (user set up, role set up, hierarchies, profile set up, sharing rules, etc.) - Salesforce Enterprise Territory Management (ETM) highly preferred. - Highly proficient in teamwork and collaboration skills. - Hands-on experience with all of the following Salesforce products and features: - Sales Cloud Unlimited Edition: Building data foundations, predictive AI, automation, sandboxes, and Premier Success. - Agentforce for Sales: Automating research, creating personalized messages, real-time deal guidance, and agent skills. - Sales Performance Management Suite: Comprehensive knowledge of bundled tools for data-driven sales performance. - Sales Planning: Territory optimization, quota management, scenario modeling, and real-time adjustments. - Salesforce Maps: Visualizing accounts/opportunities, route optimization, and territory coverage. - Sales Programs: Launching and tracking promotions, campaigns, and high-impact initiatives, data lakes/warehouses. Hands-on experience with all of the following Salesforce products and features. Schedule/Location: - Hours: Monday-Friday 8:00am-5:00pm - Remote - AL, AZ, CA, CO, CT, FL, GA, IL, KY, MI, MN, NV, NJ, NY, NC, ND, OH, PA, TN, TX, UT, VA, WV, WI - Benefits Offered: - Medical, Dental, and Vision coverage - 401k - Paid Time Off (PTO) - Internet Stipend for remote workers - And much more! About First Legal: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.