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ServiceNow Business Analyst
Location
United States
Posted
17 days ago
Salary
0
Seniority
Senior
Job Description
ServiceNow Business Analyst
CoreSphere, LLC
• Successfully manage customer expectations and ensure tasks are estimated accurately and performed on time and on-budget with high-levels of customer satisfaction and quality • Support the delivery Engagement Manager and client Project Manager • Coordinate activities with client team stakeholders including technical and functional Subject Matter Experts (SMEs) as well as other project team Technical Consultants (TCs) and BPCs • Ensure appropriate collaboration, coordination, and communications within the implementation team and with client SMEs • Apply best practices for managing work under the task order • Manage activities and resources to a project plan utilizing the appropriate tools (e.g., ServiceNow Project Portfolio Management (PPM) suite, SharePoint, Microsoft Project and potentially other agile tools (e.g., Jira) • Understand and manage the Critical Path for successful project delivery and support tasks • Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality • Communicate clearly, effectively, on time, and to the correct audience • Manage risks and issues; be proactive and communicate effectively • Estimate the level of effort of BPC efforts for out-of-scope work • Identify and manage to change request process • Ensure work is performed compliant with client and contractual policies and processes • Draft, coordinate Weekly Status Report submissions • Support ad hoc oral and written data calls • Attend various program meetings with the project team members as needed
Job Requirements
- Successfully performed CSM BPC O&M and/or implementation work with other clients of similar size, scope and complexity
- Bachelor's degree in business management, project management, financial management, computer science, or related field
- At least 3 years of experience as a Business Analyst, including experience as a ServiceNow BA
- Hands-on experience working in ServiceNow in at least one module: o HRSD, ITSM, WSD, or GRC
- Successful and proven track record implementing ServiceNow CSM applications and other ServiceNow applications
- Minimum three (3) years of experience leading and performing BPC work primarily with CSM
- 3+ years of experience in software QA testing, including Unit testing, Integration testing, Regression testing, and UAT facilitation
- Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques, and tools
- Working knowledge and experience with CSM processes
- Comfortable working in a fast-paced technology environment working for clients
- Experience creating and maintaining Test scripts, Test data, Defect logs and reproduction steps and UAT results documentation
- Experience eliciting, analyzing, documenting business/functional requirements. Facilitating discovery workshops, stakeholder interviews, backlog grooming.
- Ability to write user stories, acceptance criteria, process maps, wireframes.
- Ability to translate business requirements into ServiceNow configuration.
- Knowledge of ServiceNow UI and common workflows.
- Experience in both Waterfall and Agile/Scrum environments.
- Experience developing training materials and conducting training.
- Experience creating or updating user guides, release notes, and 508-compliant documents.
- Ability to interpret user stories and acceptance criteria into test plans.
- Strong documentation skills, especially in plain-language writing for release notes.
- Ability to redact PII in screenshots per OCC requirement.
- Experience supporting remote UAT sessions and demos.
Benefits
- Competitive Pay
- Paid Time Off
- Sick Leave
- Public Holidays
- STD/LTD
- Health and Dental
- 401(k)
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