This page tracks remote supervisor openings that are location-eligible for Michigan.
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$57,840 - $110,000
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25 Jobs
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Designing, building, selling and servicing the world's finest school buses.
• Manage daily operations of the materials department • Ensure efficient and timely procurement, storage, and distribution of materials • Coordinate with various departments • Maintain inventory levels • Implement best practices to optimize material flow and reduce costs • Lead a team of materials handlers • Provide guidance, training, and performance evaluations
Role Description The Service Parts Logistics (SPL) Supervisor II is the primary day-to-day contact for numerous regional middle market / small customers not supported by the global program management team. He/She maintains day-to-day contact with clients to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship. This position acts as the local advocate and trusted business advisor. The Middle Market Program Management Supervisor is accountable for efforts to reduce customer churn. He/She identifies opportunities to expand the customer relationship, conducts quarterly business and customer review meetings, tracks program metrics and profitability, monitors client billing, and guards against scope creep in relationships. This position may manage administrative Program Management support representatives who each support multiple accounts. Responsibilities Include But Not Limited To: - Manages and Develops Others - Manages resources and people processes (e.g., Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures. - Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. - Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally. - Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement. - Holds others accountable to established performance levels to achieve individual and group goals. - Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. - Coaches others and provides on-going feedback and support to improve performance. - Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization. - Makes salary recommendations to reward employee performance. - Manages Customer Accounts and Support Activities - Identifies, resolves, and escalates issues and concerns (i.e., customer visibility systems) from Business Development, customers, and Operations to ensure customers’ needs are met. - Manages the administration of customer surveys to identify trends, process improvements, issues, and satisfaction levels. - Manages revenue retention and churn reduction to retain customers and maintain revenue levels. - Gathers and shares customer service best practices to ensure high levels of customer service. - Manages a portfolio of customer accounts to ensure customer satisfaction and grow UPS business. - Manages customer special projects, identifies appropriate billing for project, provides customer with a cost estimate for project, outlines project plan with feedback from the Customer Support Specialist, and communicates with Area Managers on project plan and requirements. - For special customer data requests gather, organize, and create reporting (outside of our standard reporting metrics) or works with customer to submit an IT Project with customer agreement to fund new report development. - Designs and oversees compilation of data suites for monthly / quarterly SLA reporting and business reviews. - Manages Budget, Financial, and Functional Activities - Maintains open lines of communication to ensure essential information and work expectations are clearly communicated to the staff if needed. - Sponsors the creation and implementation of programs to develop product and regulatory knowledge for Program Management employees. - Monitors and manages costs to ensure expenditures are within the planned budget. - Plans initiatives and translates high level organizational goals into business plans to ensure financial execution to goals. - Monitors Quality - Monitors product service standards' compliance and conducts service quality reviews to evaluate product delivery quality and to ensure high levels of customer service. - Performs data analysis and provides feedback to management and employees to respond to service surveys. - Assists with driving service process improvements throughout the area and district to ensure consistency and to improve the service quality and efficiency. - Assists with developing requirements and managing implementation of technology and information tool enhancements to drive customer satisfaction and growth. - Monitors metrics and drives improvements (e.g., UPS’s commitment to the customer, etc.) to ensure customer satisfaction. - Drives RCCA and operational improvements for recurring and/or systemic operational and service failures. - Identifies and implements process improvement initiatives in support of program improvement and success. - Interfaces with Customers, Sales, and Operations - Serves as a liaison between customers and Sales to expand the scope of client relationships. - Assists global and region staff to ensure UPS meets client performance goals and expectations, upholds quality standards for freight services, and delivers and increases customer satisfaction. - Develops and maintains relationships with the departments involved to deliver supply chain and services to accounts. - Manages and leads customer implementations in existing network. Qualifications - Ability to travel approximately 10% of the time to client locations - Excellent oral/written communication skills - Excellent presentation skills - Professional demeanor - Proficiency in MS Office (Word, Excel, PowerPoint); MS Project a plus - Leadership and team building skills / able to work in team setting - Ability to plan and prioritize multiple activities - Ability to work with all levels of management and client personnel - Ability to work independently - Strong analytical skills - Financial Acumen - Business Acumen - Breadth of Perspective - DC, FSL, Reverse Log, Transportation, Access Points and how they all work together - Key partner products like Baxter, brokerage, small parcel, air freight, etc. - Global emerging markets and interacting with our customers all over the world. - Excellent organizational and time management skills Requirements - Minimum HS diploma or equivalent - Bachelor’s degree preferred - MAPP candidate or a ‘Ready Now’ Supervisor - At least 5 years related industry experience in Account or Project Management. Benefits - Medical/prescription drug coverage - Dental coverage - Vision coverage - Flexible Spending Account - Health Savings Account - Dependent Care Flexible Spending Account - Basic and Supplemental Life Insurance & Accidental Death and Dismemberment - Disability Income Protection Plan - Employee Assistance Program - 401(k) retirement program - Vacation - Paid Holidays and Personal time - Paid Sick and Family and Medical Leave time as required by law - Discounted Employee Stock Purchase Program
• Review files for coverage, liability and timely handling. • Make handling recommendations and provide direction to team members. • Ensure ongoing processing of claims is within company standards and industry best practices and regulations. • Granting authority to accept, defer or reject a demand is a critical task. • Approving timecards is an important responsibility. • Review BI and UMBI evaluations to verify accuracy and recommend negotiation strategy. • Determine, recommend and grant authority for settlement and payment processes within the designated authority layer. • Assist with training including Decision Net, CMS Reporting Portal, Acrobat Reader Docu-Sign, ISO Claim Search and other processes as requested. • Regularly facilitate team meetings and one-on-one coaching sessions with direct reports. • Assist with various aspects of compiling data for our quarterly Litigation Calibration report. • Assist with assigning new files to members of the BI/Lit team. • Establish follow-up tasks for yourself or for management on all newly assigned BI/Lit files. • Provide ongoing task monitoring throughout the life of the file of certain files and/or file handlers. • Monitor and follow-up on files not worked in 30 days, files closed with open reserves and red/overdue tasks greater than four days delinquent. • Resolve complaint calls within your knowledge and authority and forward the others to management. • Conduct ongoing reserve adequacy reviews and direct reserves be increased when appropriate. • Grant authority to utilize certain approved vendors to assist with getting ANOIs signed and other tasks, and authorize the use of accident reconstructionist to opine in minimum impact claims. • Review vendor and legal invoices and authorize the payment of invoices (with the exception of invoices for the retention of experts, invoices for Trials and invoices over $4000). • Monitor PLDs and TLDs for timely processing and response. • Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow and enforces Aspire General Insurance Company and partner’s policies, procedures and work rules. • Assist to identify, recruit, hire and develop top claims talent. • Achieve targeted performance goals. • Other duties as assigned.
• Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of carrier, vendor, and insured KPIs. • Support the implementation of processes, policies, and team standards. • Role model for delivering an exceptional customer experience every time • Establish and maintain positive interactions with internal and external stakeholders. • Assist with overseeing and determining settlement authorizations for team. • Monitor the progress of files, claims, tasks, and queues to ensure compliance. • Adhere to and promote all customer service standards • Ensures sales team milestones and metrics are achieved • Other duties as required • Ability to work overtime or flex schedules during high volume and CAT Events is required
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• Supervise and monitor the daily activities of Support team members, ensuring adherence to KPIs and company performance goals. • Provide guidance and mentorship to direct reports, ensuring professional growth and high performance aligned with business objectives. • Act as a resource for the Support team, answering questions and assisting with issue resolution. • Monitor and review employee performance, providing feedback and support as needed to drive improvement in key metrics. • Identify and escalate any concerns related to team performance or workflow inefficiencies to management. • Collaborate with cross-functional teams to resolve escalated issues. • Assist in resolving customer grievances and mentor employees through complex support scenarios. • Conduct regular quality assurance (QA) evaluations and check-ins for direct reports, ensuring alignment with KPIs. • Maintain strict confidentiality regarding sensitive employee information.
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• Oversees and manages all aspects and functions of the Funding Department • Manages the Funding Leadership Team within the assigned territory • Coordinates with the Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other office leadership and support personnel • Manages transaction cycle time from Ready to Process to Funding Approval • Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team • Develops and maintains training materials, guides and progress reporting • Monitors productivity, quality, and compassion of the Funding Specialists • Responsible for employee and client conflict resolution • Manages payroll/administrative function for all direct reports
• Responsible for managing an application development team, including staffing, work assignments, performance management, and employee development • Develop and prioritize project plans and requirements, ensuring compliance with IT policies, security, and regulatory requirements • Manage moderate to large sized projects, including those involving multiple technologies and complex business functionality • Establish and maintain communications and working relationships with other departments across the enterprise • Provide design input and implementation supervision on complex software development projects • Provide guidance to staff regarding work procedures, code reviews, unit tests, security scans • Transfer system knowledge to junior team members and provide coaching • Lead team in collaboration on projects and customer issue resolution • Determine work requirements, priorities, and best use of resources • Perform administrative duties of enterprise applications and systems • Architect, develop and test new applications • Monitor and measure individual performance and provide feedback and training • Mentor staff for continued growth of employee skills • Hold regular meetings with direct reports to discuss goals and review performance • Evaluate each goal, behavior, and skill set • Participate in the hiring of new employees • Perform other related duties and responsibilities as assigned
• Oversee a team of medical coders, providing guidance, support, and training • Review and audit coded data to ensure accuracy, completeness, and compliance • Ensure compliance with all regulatory requirements • Provide ongoing training to coding staff • Resolve coding-related issues and discrepancies • Track and monitor individual coder performance
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• Oversee daily SOC operations and monitor the health of the alert and ticket queue • Balance workloads across SOC team members to ensure efficient operations • Act as Incident Commander during critical or high-impact security incidents • Lead communications with customers, internal IT teams, and executive stakeholders during major incidents • Ensure the team consistently meets SLAs for triage, response, escalation, and resolution • Remove technical, operational, or cross-functional blockers impacting investigations • Serve as the highest point of operational escalation for the team or shift • Review handoff logs and ensure continuity across shifts • Lead, coach, and develop SOC staff across multiple experience levels • Conduct regular 1-on-1 meetings focused on performance, growth, and career development • Manage shift schedules, coverage plans, on-call rotations, and time-off requests • Build training plans and support skill development for junior and mid-level analysts • Conduct regular QA reviews of closed, escalated, and high-impact tickets • Ensure SOC documentation is accurate, complete, professional, and audit-ready • Identify recurring quality issues or knowledge gaps across the team • Provide clear, actionable feedback to improve analysis quality and communication • Enforce the use of approved playbooks, SOPs, and standardized workflows • Analyze SOC metrics such as time to triage, time to contain, response efficiency, and queue aging
• Supervises a staff of Customer Service Representatives within the Central Billing Office who handle high volume of patient calls through the Corporate ACD system • Monitors staff performance, conducting performance evaluations • Directs all receivable, credit and collection policies, goals and objectives as directed by management, and is responsible for implementation and compliance • Primarily responsible for the efficient collection of open accounts receivable, developing policy and procedures and working with the assigned groups to ensure compliance with stated credit and payment terms • Provides reporting and analysis including trends as they relate to financials and processes, improvements; makes recommendations based on information generated • Trains, supports, facilitates and performs analysis as needed in the areas of billing, cash application, settlements, credit card processing, credit and collections and other financial processes • Performs special projects and other necessary billing assignments per request • Responds to patient complaints from both patients and insurance carriers • Monitors the ACD call system and reporting • Analyzes and develops improvements for staff and department • Guide staff and encourage development for advancement • Serves as information resource for Business Operations regarding Patient Services and Patient Billing issues • Interviewing, hiring, and training employees; planning, assigning, and directing work • Processes biweekly payroll • Adhere to and comply with information systems security • Report information systems security problems • Mentor employees and direct reports, conduct performance evaluations, counsel, and provide corrective actions to assigned personnel, and work to facilitate individual and team development that drives positive results
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Cyber Security
