Aspire General Insurance

• This position will focus on product data and business intelligence and will support a wide range of business initiatives including analytics, reporting, product filings and the development of new product capabilities in collaboration with various rating Platforms. • The position will work closely with multiple business and IT areas including agency operations, the business intelligence community, representatives from individual business units and enterprise applications. • Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors. • Support product management by delivering critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics. • Research key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance. • Develops the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team. • Monitors product performance/results in coordination with actuarial, loss analytic and performance analytics. • Monitor the marketplace for emerging opportunities and identify competitor and industrial changes impacting the effectiveness of the current product offers and pricing position. • Work with business stakeholders to provide technical and analytical leadership, controlling aspects of the development of project deliverables including cross-functional program management, data gathering and manipulation, analysis and modelling, and communication of insights and recommendations. • Provides data mining, pattern and root cause analyses to help business units understand areas of untapped opportunity. • Find areas of weakness and opportunity based on book performance. • Formulates an analytic data-driven approach to address business questions around product, pricing, processes and/or underwriting rules to take advantage of opportunities and strengthen weaknesses. • Works with product management and actuaries in developing and filing class, rate and / or form filings. • Provide, create, and develop automated technical solutions to complex manually intensive processes via Microsoft tools. • Provide guidance, collaboration, and execution of advanced data analysis. • Enhance/maintain departmental data/databases. • Participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence application(s).

• Oversee the daily operations, workload management, and performance of the Compliance Department, including State Compliance, Regulatory Affairs, and Licensing functions across all business areas of the insurance lifecycle. • Manage and develop compliance supervisors, analysts, licensing personnel, and regulatory affairs staff, including coaching, accountability, quality review, and professional development. • Monitor and interpret changes in insurance laws, regulations, bulletins, enforcement trends, market conduct expectations, and operational compliance requirements across multiple jurisdictions. • Lead operational implementation of regulatory changes and ensure business processes, workflows, forms, communications, and operational procedures remain compliant with applicable regulatory requirements. • Identify operational inconsistencies, process gaps, or regulatory exposures and develop standardized procedures, workflows, departmental expectations, reporting standards, and compliance controls across compliance functions. • Partner with leadership and cross-functional stakeholders to provide operational compliance guidance, regulatory interpretation, and risk-based recommendations related to business initiatives and operational changes. • Assist Compliance leadership in developing scalable compliance frameworks, departmental structures, governance processes, reporting standards, and long-term program initiatives. • Serve as an escalation point for complex compliance matters, operational concerns, and cross-functional compliance initiatives while exercising sound judgment regarding matters requiring escalation to Compliance leadership. • Support and participate in regulatory interactions, examinations, audits, and compliance-related meetings in coordination with Compliance leadership. • Lead departmental process improvement initiatives and operational enhancement efforts to support organizational growth, efficiency, and regulatory readiness. • Participate in broader enterprise initiatives and cross-functional projects outside the immediate compliance space, depending on business needs.

• This position will focus on product data and business intelligence. • Support a wide range of business initiatives including analytics, reporting, product filings and the development of new product capabilities. • Work closely with multiple business and IT areas including agency operations. • Support product management by delivering critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics. • Develop and program scalable and flexible data reporting and analysis solutions to fulfill the team's needs. • Monitor product performance/results in coordination with actuarial, loss analytics and performance analytics. • Find areas of weakness and opportunity based on book performance. • Collaborate with Product Managers to formulate an analytic data-driven approach. • Provide guidance, collaboration, and execution of advanced data analysis. • Participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence applications.

• Under direction of Senior Management, the Claim Manager is primary responsible for directing and overseeing claim supervisors • Grants authority for settlement and coverage decisions • Development and management of claim supervisors, including mentoring, coaching and training as needed • Assist in the operations of the claims department, including making recommendations and implementing organizational structure adequate for achieving the department's goals and objectives • Pro-actively monitoring, analyzing, and making recommendations for improvement of claims performance in all areas

• Conduct quality audit file reviews. • Participate in or lead various claim projects or targeted audits. • Assist in the sharing and distribution of best practices through written reports, PowerPoint presentations, oral presentations, and various reporting platforms. • Lead or facilitate the calibration process for claim managers and the audit team. • Monitor, analyze and improve claims performance in all areas including loss control, LAE, customer satisfaction, associate engagement, and development. • Actively participate in the development and implementation of any company customer satisfaction surveys or net promoter scores; • Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company/partner’s policies, procedure and work rules; • Performs a thorough analysis of quality review results and translates results into key opportunity areas. • Assist in the development and maintenance of claim procedure manuals and training manuals. • Work with all levels of claims staff to ensure that the claims department is functioning at its best level of performance. • Identify the need for technical improvements in any system used by the claims department and work with I/T in the development of those system enhancements. • Actively participate in enhancements and serve as an agent of change in the development and enhancement of Aspires’ best practice guidelines. • Perform ad hoc auditing depending on the needs of the company. • Assist in testing processes, procedures, systems, and reports. • Actively participate in training claim handlers on technical claims content and analysis of audit findings. • A strong contributor to the team, sharing ideas, corrective actions, or other QA collateral with the AQ team and across the claim organization. • Stay current on compliance laws and insurance regulations in multiple jurisdictions. • Interact with multiple business partners as required. • Ensure ongoing adjudication of claims within company standards and industry best practices and regulations. • Support Aspires’ ongoing digital and process enhancements, providing innovative solutions for utilizing data management. • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation.

Claims Supervisor Fully Remote • AL, AZ, CA, FL, GA, HI, IN, KS, LA, MA, MI, MS, MN, MO, MS, NV, NJ, NC, OK, OH, PA, TN, TX, WI, NY • Claims Job Type Full-time Description Remote in these states only: AL, AZ, CA, FL, GA, HI, IN, KS, LA, MA, MI, MS, MN, MO, MS, NV, NJ, NC, OK, OH, PA, TN, TX, WI, NY Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success. What You'll Do Under moderate supervision of Management, the Claims Supervisor performs the essential functions of the position, which includes but is not limited to supervising a team of Claims Representatives and Claims Support Specialists. Ensure that the team meets service standards and performs essential functions at or above the quality and service standards of Aspire General Insurance Company. DUTIES AND RESPONSIBILITIES: · Review of automobile claim investigations. · Make handling recommendations and provide directions to subordinates. · Ensure ongoing adjudication of claims within company standards and industry best practices and regulations. · Determine, recommend and grant authority for settlement and payment processes. · Responsible for overall file handling and work product quality of subordinates. · Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation. · Assist in the operations of the claims department, including making recommendations and implementing an organizational structure adequate for achieving the department's goals and objectives. · Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations. · Provide feedback to Management on process and system improvement initiatives for the department. · Report to Management as soon as there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise. · Staff Training-Foster a highly focused training and development environment within the Claims Department. · Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company and partner’s policies, procedure and work rules. · Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations. · Provide timely and thorough documentation for all things related to employee performance, training, recognition and/or coaching. · Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department. Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc Assist to identify, recruit, hire and develop top talent. · Ability to achieve targeted performance goals Maintain that sensitive information regarding employees and the Company is kept confidential Regular and predictable punctuality and attendance. · Other duties as necessary. Requirements · Three plus years’ experience in Property and Casualty insurance industry. · Must have a clear understanding of insurance industry practices, standards and terminology. · Experience in handling subrogation, property damage and injury claims required. · Must be able to pass a background check. · Must have the ability to work in a high volume, fast-paced environment while managing multiple priorities. · Must have a disciplined approach to all job-related activities. · Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills. · Must have strong keyboard skills as well as proficiency in Windows and MS Office products. INTER-RELATIONSHIP COMPONENT: - Ability to develop excellent working relationships with Staff, Partners, Clients and outside agencies. - Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of goodwill, indicative of a professional environment and atmosphere. - Ability to be a team player and work cohesively with other Aspire General Insurance and Partner Companies’ staff to achieve company goals. - Able to represent the Company in a professional manner and contribute to the corporate image. - Able to consistently provide excellent service. WORKING CONDITIONS: - This is an exempt position which complies with an alternative work schedule when applicable. - This work environment is fast-paced, and accuracy is essential to successful task completion. - The office is that of a highly technical company supporting a paperless environment. - Travel may be required. - Requires extended periods of computer use and sitting. - This is a remote position. Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays   Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc. Salary Description $80,000-100,000 Annually

• Serve as the first point of contact for technical support requests via phone, email, live chat, or ticketing system. • Troubleshoot and resolve basic hardware, software, and network issues following established procedures. • Provide technical support for on site and remote employees, including laptops, desktops, monitors, printers, mobile devices, and peripherals. • Support audio visual (AV) and conference room equipment, including setup and basic troubleshooting. • Escalate complex or unresolved issues to Tier 2 or specialized support teams in a timely and well documented manner. • Participate in occasional after hours technical support, as required. • Perform system imaging, device configuration, equipment replacements, and workstation setup. • Assist with IT projects as assigned, including hardware refreshes or software deployments. • Help maintain accurate IT equipment inventory, including tracking and documentation. • Accurately document incidents, resolutions, and follow up actions in the ticketing system. • Assist in maintaining and improving Aspire’s IT support procedures and documentation. • Follow established IT policies, standards, and best practices at all times. • Maintain a high level of professionalism and deliver excellent customer service in all interactions. • Build and maintain positive relationships with end users and IT team members. • Work both independently and collaboratively to address on site and remote support needs effectively.

• Analyze historical and current financial data to assess performance and understand key business drivers • Monitor actual results against budget and forecast, identifying and explaining key variances and trends • Support monthly and quarterly forecasting processes, including data collection, validation, and consolidation • Build, maintain, and enhance financial models to support forecasting and business decision-making • Prepare recurring and ad hoc financial reports and presentations for management review • Assist in the development, tracking, and analysis of key performance indicators (KPIs) and benchmarks • Analyze financial and operational processes to identify risks, trends, and opportunities for improvement • Support operating and capital expenditure tracking and related financial reporting • Work with financial systems, databases, and data warehouses to extract, validate, and transform data • Partner with senior FP&A team members and cross-functional stakeholders to support planning and analysis initiatives • Contribute to the continuous improvement and automation of financial reporting and planning tools

• Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors. • Delivers critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics. • Research key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance. • Develops the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team. • Monitors product performance/results in coordination with actuarial, loss analytic and performance analytics. • Develops, recommends/communicates, and executes on product strategies to improve profitability and market share of programs. • Monitor the marketplace for emerging opportunities and identify competitor and industrial changes impacting the effectiveness of the current product offers and pricing position. • Work with business stakeholders to provide technical, analytical and strategic leadership, controlling aspects of the development of project deliverables including cross-functional program management, data gathering and manipulation, analysis and modelling, and communication of insights and recommendations. • Provides data mining, pattern and root cause analyses to understand areas of untapped opportunity. Find areas of weakness and opportunity based on book performance. Formulates an analytic data-driven approach to address business questions around product, pricing, processes and/or underwriting rules to take advantage of opportunities and strengthen weaknesses. • Works with actuaries in developing and filing class, rate and / or form filings. • Provide, create, and develop automated technical solutions to complex manually intensive processes via Microsoft tools. • Provide guidance, collaboration, and execution of advanced data analysis and product development. Enhance/maintain departmental data/databases. • Participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence application(s). • Monitor regulatory environment to ensure product compliance.

• The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program. • This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage. • The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.