• Manage a team of Associates and implement the Coaching & Development program responsibilities. • Support Management in managing daily operations, planning, tracking, and reporting. • Ensure the team achieves its goals. • Provide outstanding owner/member customer service in an omni-channel contact center environment. • Evaluate work quality and give regular feedback and mentorship to help improve performance. • Address adherence, productivity, efficiency, quality assurance, and attendance goals. • Empower and encourage team members through positive communication and feedback. • Conduct hiring, onboarding, and performance reviews as well as disciplinary mentoring.

• Coach and support first-year teachers during their crucial first year in the classroom—right in your own region. • Provide coaching and support through formal observations using the T-TESS model. • Control your workload - work with as many or as few candidates as you’d like based on your availability.

• Перевірка коректності коефіцієнтів у live-форматі; • Сапорт партнерів та трейдерів; • Актуалізація бази знань; • Відеомоніторинг та аналіз.

• Manage real-time work distribution to balance workloads and ensure continuous progress • Monitor account movement across workflow stages and intervene to prevent delays • Identify and escalate workflow bottlenecks or system issues impacting throughput • Lead, coach, and support a team of 8–15 team mates • Provide real-time feedback to improve productivity, quality, and adherence • Conduct 1:1s and performance discussions to reinforce expectations • Track productivity, quality, and cycle time metrics • Address performance gaps quickly and reinforce accountability • Ensure adherence to payer guidelines, internal processes, and regulatory requirements • Maintain audit readiness and enforce HIPAA compliance • Support resolution of complex or escalated accounts • Provide guidance on payer requirements and workflow expectations • Support onboarding and ongoing training for team members