Metrc

• Partner with Product Managers to translate product strategy into executable delivery plans • Own the Kanban flow—monitor WIP, cycle time, and throughput to ensure smooth delivery • Facilitate agile ceremonies (standups, retros, planning) with Engineering Leads • Ensure alignment between requirements, development outputs, and test coverage • Manage cross-functional dependencies, risks, and timelines across Engineering, QA, DevOps, and external teams • Unblock work and escalate risks to maintain delivery momentum • Maintain delivery dashboards and provide proactive updates to stakeholders • Analyze delivery metrics to identify bottlenecks and drive continuous improvement • Champion best practices in agile execution, risk management, and team collaboration

• Design, develop, and deploy dashboards and reports using Tableau, Sigma, and other BI tools to meet business requirements • Analyze complex data sets using SQL to identify trends, patterns, and actionable insights that inform business decisions • Administer BI platforms (Tableau Server, Sigma), managing users, permissions, automations, and content assets • Monitor and validate report data regularly to ensure consistency, accuracy, and reliability • Curate and organize data for reporting purposes, ensuring well-structured data that meets business needs • Maintain and optimize DBT pipelines to ensure data quality and transformation efficiency • Document business requirements and create specifications for needs requiring advanced data engineering • Respond to BI tool inquiries and collaborate with training to facilitate user education.

• Design and deploy enterprise-grade AI solutions • Build and maintain robust local model inference pipelines • Drive efficiency in latency and compute resource utilization • Ensure data isolation and compliance

• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes. • Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible. • Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution. • Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution. • Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools. • Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve. • Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process. • Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation. • May perform other additional duties and responsibilities as assigned.

• Lead California’s local Metrc team in delivering services to meet client objectives • Foster client-agency relationships through frequent communication of updates, a thorough understanding of the Metrc system and State regulations, and regular productive meetings with the client-agency • Coordinate with internal Metrc departments to provide resources to fulfill client agency requests • Brief and advise Metrc senior and executive leadership on California operations and strategic considerations • Identify deficiencies in operational processes and address solutions • Participate in special events as California’s Metrc lead • Lead one or more multi-disciplinary Agile delivery teams to deliver products and/or iterations to existing products to meet user needs • Participate in project risk and issue management activity throughout the project lifecycle as needed • Deliver all contract deliverables in alignment with the approved work authorizations • Develop and maintain Maintenance & Operations Plan, and execute delivery of services to support all M&O activities • May perform other additional duties and responsibilities as assigned

• Supervise and monitor the daily activities of Support team members, ensuring adherence to KPIs and company performance goals. • Provide guidance and mentorship to direct reports, ensuring professional growth and high performance aligned with business objectives. • Act as a resource for the Support team, answering questions and assisting with issue resolution. • Monitor and review employee performance, providing feedback and support as needed to drive improvement in key metrics. • Identify and escalate any concerns related to team performance or workflow inefficiencies to management. • Collaborate with cross-functional teams to resolve escalated issues. • Assist in resolving customer grievances and mentor employees through complex support scenarios. • Conduct regular quality assurance (QA) evaluations and check-ins for direct reports, ensuring alignment with KPIs. • Maintain strict confidentiality regarding sensitive employee information.

• Guide clients through the onboarding process, including system setup, configuration, integration, and data migration as needed • Work closely with clients to understand their unique requirements and implement our solution to meet their needs and ensure seamless integration with their existing platforms • Serve as the main point of contact for our clients throughout the implementation process. • Coordinate with internal teams, such as product and support, to address client needs and ensure timely resolution of issues • Ongoing collaboration with cross-functional teams to understand business requirements and translate them into implementation processes • Identify areas for improvement in the product or implementation process based on client feedback • Collaborate with product development team to suggest enhancements or updates to the product • Assist in development of comprehensive documentation around implementation workflows and procedures for internal use and end-user guidance • Keep detailed records of client interactions and feedback for future reference • Manage integrations with third party integrators, including technical support and SMEs as needed • Gather and analyze data on client usage patterns, implementation timelines, and support requests to provide insights into areas of strength and areas for improvement recommendations

• Design and implement backend architecture using .NET Framework / .NET 8 and C#. • Develop and maintain RESTful APIs and microservices for web and mobile applications. • Optimize application performance, scalability, and security across distributed systems. • Collaborate with FE engineers to integrate user-facing elements with server-side logic. • Implement database solutions (SQL Server, PostgreSQL) and ensure efficient query performance. • Participate in code reviews, enforce best practices, and mentor junior developers. • Troubleshoot production issues and provide timely resolutions. • Ensure compliance with security standards and data protection protocols. • Contribute to CI/CD pipelines and automated deployment processes. • Stay current with emerging .NET technologies and cloud-native development trends. • Follow a TDD methodology

• Assist in developing backend services using .NET Framework / .NET 10 and C#. • Support the development and maintenance of RESTful APIs used by web and mobile applications. • Collaborate with senior engineers to build scalable and secure backend systems. • Work with front-end engineers to integrate user-facing elements with backend services. • Contribute to database development and maintenance using SQL Server or PostgreSQL. • Write clean, maintainable, and well-documented code following established engineering standards. • Participate in code reviews and incorporate feedback to improve development practices. • Assist in troubleshooting application issues and supporting production systems. • Contribute to automated testing and follow Test Driven Development (TDD) practices. • Participate in Agile development processes including sprint planning, stand-ups, and retrospectives. • Continue developing technical skills and stay informed on evolving .NET technologies. • May perform other additional duties and responsibilities as assigned.

• Own and manage the Enablement team's intake queue, ensuring all incoming requests are captured, categorized, and assessed for prioritization against current team capacity and strategic objectives. • Assign work to team members and contractors based on capacity, skill set, and project priority, maintaining clear ownership for every active workstream. • Track all active and upcoming enablement projects in Jira, ensuring timelines, milestones, dependencies, and status are accurate and current at all times. • Facilitate cross-functional review coordination for content requiring input or approval from Product, CSM, Support, or other internal stakeholders, managing the review cycle from initiation to sign-off. • Build and maintain delivery dashboards and reporting mechanisms that give the Director of Enablement and CX leadership clear, real-time visibility into project health, capacity, and output. • Identify and escalate delivery risks proactively, surfacing timeline conflicts, resource gaps, or blocked work before they affect delivery commitments. • Own the quality assurance process for content published to Metrc University, executing QA checks against defined standards before any course, module, or resource goes live to learners. • Maintain operational documentation including intake SOPs, QA checklists, review process guides, and delivery workflow standards, ensuring the team's operating model is documented and repeatable. • Support the transition of project tracking from Teamwork to Jira, ensuring continuity of visibility and no loss of project history during the migration period. • Coordinate with external vendors and contractors on delivery timelines and review processes as directed by the Director of Customer Enablement. • Continuously assess and improve operational processes, identifying friction points and proposing solutions that increase team throughput and output quality. • Maintain strict confidentiality regarding internal strategy, customer information, and state contract obligations. • Perform additional duties as assigned by the Director of Customer Enablement or CX leadership.