• Oversee Operations Control Center (OCC) activities to ensure compliance with company procedures and regulatory requirements; • Coordinate flight operations, including flight planning, crew scheduling, aircraft assignment, and resource allocation, to optimize operational efficiency; • Monitor and analyze real-time operational performance, including flight departures and arrivals, delays, and disruptions, taking proactive measures to mitigate issues and minimize impact; • Maintain effective communication channels with pilots, flight crews, and other stakeholders to ensure smooth operations and provide timely updates; • Collaborate with flight dispatchers, coordinators, charter representatives, and maintenance teams to manage operational disruptions such as weather events, aircraft maintenance issues, or air traffic restrictions, implementing appropriate solutions and contingency plans; • Ensure compliance with aviation regulations, company policies, and safety standards across all operational activities; • Foster the continuous development and improvement of a teamwork-oriented culture, facilitate open communication, and promote collaboration within the OCC and across departments; • Conduct quality investigations and implement corrective actions as required; • Stay up to date with industry regulations, best practices, and technological advancements, and implement relevant improvements and innovations; • Support a global operational scope and international relationships, coordinating with regulatory authorities such as Transport Canada (TC), Federal Aviation Administration (FAA), and European Union Aviation Safety Agency (EASA) to ensure compliance and the effective management of international flight operations; • Perform all other related duties as assigned.

• Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team • Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners • Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment • Build strong cross-functional relationships and improve coordination across teams • Establish clear ownership and collaboration models to ensure seamless execution across touch points • Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools) • Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making • Translate data into clear, actionable insights that drive continuous improvement and influence business decisions

**Join DOF's growth as a ROV Supervisor! ** We are looking for multiple ROV Supervisors to strengthen our ROV team. In this role, you will play a key leadership role onboard our vessels in the Atlantic region, overseeing the safe and efficient execution of a wide range of offshore projects. As an ROV Supervisor, you will lead, support and develop ROV personnel while supervising the operation and maintenance of assigned ROV Systems. You will be responsible for fostering a strong safety culture, promoting clear communication, and ensuring all activities are carried out to the highest standards and in compliance with internal procedures and external regulations. Leading by example is essential, as you will set the standard for operational excellence, teamwork, and the wellbeing of everyone involved in the ROV operations. **Tasks and responsibilities** - Supervise the operation on assigned ROV systems, and make sure all tasks defined in the work scope are preformed according to internal and external requirements. - Participate in familiarization and debriefing activities prior to mobilization and demobilizations. - Carry out pre-dive and post-dive checks, preventative maintenance routines, and ensure all activities, defects, and repairs are accurately recorded in dive logs and system documentation. We are seeking experienced ROV Supervisors with strong knowledge and understanding of the operation, maintenance, and troubleshooting of ROV and LARS systems. **The main fleet of DOF ROV/LARS systems consists of:** ROV Systems - Kystdesign - Shilling UHD - Perry/Forum XLX, XLR, and XLX-C - Argus LARS Systems - ODIM/Rolls Royce - Cetix/Sepro - Ulmatec - Dynacon - MacArtney - Evotec While our main operational hub is in the Atlantic region, DOF's modern fleet is operated worldwide, providing the opportunity to work across a variety of environments and cultures. If you are passionate about the offshore industry and eager to learn and grow in a challenging and rewarding environment this might be the perfect role for you. Click here to meet one of our ROV Pilots in DOF!

• The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team. • Oversight of File Review to ensure that cases are properly notated and are processed timely. • Provide guidance on cases where there are questions on assignment and process handling. • Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required. • Provide guidance and resolution to issues brought to the attention of the supervisor. • Train new team members on case workflow, processes and client specific requirements. • Conduct one on one meetings with staff for progress meetings and to provide feedback. • Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process. • Provides updates to clients frequently on cases in progress. • Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. • Ensure proper documentation for complex cases is provided to the client. • Provide exceptional customer service to clients. ********