National Seating & Mobility

Role Description Coordinates with the Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. Responsible for correcting and reworking any order that is unable to be billed or has resulted in a claim denial due to missing or incorrect information. This can include: - Coding & Pricing - Gathering information and documents pertinent to the funding package - Ensuring that all documentation is in place - Submission to the funding sources - Collecting payer decisions including authorizations, denials, and deferrals Qualifications - Minimum of 3 years of experience related to Durable Medical Equipment and/or Complex Rehab Technology required - Preferred experience in all aspects of a Funding Specialist’s position including how to process both Repairs and Non-Repairs - Extensive knowledge of the process and insurance guidelines to secure funding for Durable Medical Equipment and/or Complex Rehab Technology - Comprehensive knowledge of insurance verification for DME - Proficient in Microsoft Excel, Word, and Outlook - Strong ability to problem solve - Knowledge of NSM P&P and ability to interpret and follow payer guidelines and all Policies and Procedures Requirements - Responsible for problem-solving, correcting, and reworking any order that is unable to be billed or has resulted in a claim denial due to missing or incorrect information - Ensures the accuracy of and completes updates to all required coding, modifiers and pricing - Verifies client benefits and coverage and communicates benefit information to client - Gathers and reviews documentation for payer, including but not limited to: - Proper prescriptions - Letters of Medical Necessity (LMN) - RTS evaluation information - Price lists - Forms (AOB, ABN, rent or purchase letter) - Communicates regularly with Physicians, Therapists, RTSs, and Clients in an effort to secure documentation as required by payer - Communicates changes and escalations in the process and collects needed information from branch personnel, Referral sources, Physicians, Therapists, RTSs, and Clients - Investigates and updates any payer requirements - Maintains communication with client throughout the process when applicable, including notifying them of financial responsibility - Coordinates with branch staff to secure pick up and redelivery documentation as required - When appropriate, discusses and secures approvals to write off or adjust balances - Communicates with Billing and Collection team to ensure that timely filing deadlines are met and/or to resolve any clarification on MIRs - Properly noting and closing MIRs with a complete and thorough response through the Funding Portal and Mobility Advisor - Performs any related job duties assigned by the MIR Manager - Responsible to complete all continuing education requirements to include assigned NSM University courses - Must maintain regular and predictable attendance Work Environment This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: - Talk or hear - Sit - Use hands repetitively to operate standard office equipment - Reach with hands and arms Benefits - 401k - Company paid Long Term Disability - Tuition reimbursement Company Description At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity.

Role Description The Complex Rehab Sales Consultant, a remote position, initiates client interactions, develops sale opportunities, and maintains ongoing relationships with existing NSM clients regarding Complex Rehabilitation Technology (CRT) products and services. Client interactions are primarily handled utilizing the phone and other forms of electronic communications. A successful consultant develops new sales opportunities by demonstrating the benefits of preventative maintenance, product replacement and or product upgrade for current NSM CRT customers to achieve increased sales and profitability. Qualifications - Communication Proficiency - Computer Proficiency - Initiative/Results Driven - Organizational Skills - Customer/Client Focus - Funding Experience - Customer Service Experience Requirements - Lead generation through phone calls and emails to gather information and identify/qualify client needs. - Work closely with Inside Complex Rehab Consultant to open and communicate new mobility work orders to the branch and funding team. - Engage with current clients to explain and schedule free CRT product evaluations. - Identify additional purchases of products and services by clients (e.g., push campaigns for chairs, lifts, hospital beds, overlays, and other defined programs and products). - Remain knowledgeable and up to date on changes and developments in NSM’s Complex Rehabilitation Technology products and the complex rehabilitation industry. - Collaborate with CRT and Home Access Management to facilitate new messages, campaigns, and offerings for clients. - Ensure client satisfaction and respond to requests from clients in a timely fashion. - Keep management informed of all activity, including timely preparation of reports. Benefits - Full-time Opportunity - 8-hour shift (day) | Monday – Friday - Competitive Pay | $20+ DOE Company Description National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs. - Focused on providing clients with 360-degree Complex Mobility Solutions. - Located in over 200 cities and Canada. - Consistently growing our business and poised for expansion and development. - Seeking mission-driven team members that exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Role Description - Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, ensuring timeliness of process and quality of funding approval. - Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team. - Develops and maintains training materials, guides, and progress reporting. - Manages Funding Specialists and Lead Funding Specialists to achieve self-sufficient performance management. - Monitors productivity, quality, and compassion of Funding Specialists. - Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary. - Coordinates temporary coverage to ensure timely processing of orders with high quality and compassion. - Shares Key Performance Indicators with direct report team and stakeholders regularly. - Calculates and requests bonus payments for the direct report team monthly. - Manages the credit exception process for expedited delivery when appropriate. - Responsible for employee and client conflict resolution; escalates issues when necessary. - Handles payroll/administrative functions for all direct reports. - Engages in personal continuing education related to job duties, including NSM’s policies and procedures. - Meets minimum productivity and quality standards. - Performs any related job duties assigned by the Division Funding Director with professionalism and minimal supervision. - Maintains regular and predictable attendance. Qualifications - 5 years of experience in Complex Rehab Technology Funding operations. - 2 years of experience managing a minimum of 10 direct reports. - Proficient in Microsoft Excel, Word, and Outlook. - Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations. Requirements - This position primarily operates in a work from home environment, adhering to the work from home policy and requirements. - Occasionally operates in a professional office environment using standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines. Physical Demands - Regularly required to talk or hear. - Regularly required to sit and use hands repetitively to operate standard office equipment. - Frequently required to reach with hands and arms.

• Manage high-volume processing of inventory-related invoices • Review, code and accurately enter invoices into the Accounts Payable system and related databases • Validate pricing quantities, freight, and tax against purchase orders • Maintain vendor files including documentation of open and closed invoices • Reconcile vendor statements, investigate discrepancies and resolve past-due balances to maintain accurate accounts • Communicate with vendors to resolve invoice discrepancies and account issues • Utilize Excel to track, analyze, and report on invoice discrepancies, holds, and processing trends • Assist with additional tasks as assigned by the AP Supervisor and AP Manager

Position Summary: The Complex Rehab Patient Care Coordinator is a sales-oriented role focused on initiating client interactions, developing sales opportunities, and maintaining ongoing relationships with clients regarding Complex Rehabilitation Technology (CRT) products and services. This position serves as a liaison between manufacturers, physicians, clinicians, families, and internal teams to guide leads through the provision process from evaluation to delivery. Interactions are primarily handled via phone, email, and other electronic communications. A successful coordinator triages consumer leads, identifies opportunities to cross-sell additional medical devices and services, schedules evaluations, collects and reviews documentation, and ensures compliance with payer guidelines to achieve increased sales, profitability, and client satisfaction. While core responsibilities center on CRT, the role may involve coordination for related products such as chairs, lifts, hospital beds, overlays, or other programs, depending on client needs and business priorities. Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients’ lives by restoring their mobility and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities and by leveraging technology we create mobility solutions that are as unique as our clients’ needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company-paid Long Term Disability, and tuition reimbursement. Duties and Responsibilities / Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Lead Generation and Intake & Screening: Contact current and prospective clients through phone calls, emails, and other methods to gather information, qualify needs, and screen referrals. Verify health benefits, coverage policies, and referral information; initiate client records in the system. Introduce NSM as the service partner, educate on next steps, and use questionnaires or consultative skills to uncover opportunities for additional products or services. - Sales and Cross-Selling: Engage with clients to explain benefits of preventative maintenance, product replacement, upgrades, or additional purchases (which could include, but are not limited to, push campaigns for chairs, lifts, hospital beds, overlays, and other defined programs). Identify and develop new sales opportunities to enhance client mobility solutions. - Documentation Management: Collect, review, and ensure medical documentation (e.g., prescriptions, clinical notes, letters of medical necessity) meets payer-specific requirements. Coordinate with clinical staff, physicians, and funding teams for corrections, additional information, or to overcome insurance pends/denials. Assist in evaluating documentation sufficiency for prior authorizations. - Customer Service and Satisfaction: Provide timely updates to clients and caregivers on claim status, order progress, and any delays. Respond to requests professionally and urgently, resolving issues with a focus on overcoming barriers to provision. Remain knowledgeable on NSM’s CRT products, industry developments, and payer guidelines. - Coordination & Communication: Work closely with internal teams (e.g., CCS teams, funding teams, CRT and Home Access Management) to open and communicate new work orders, facilitate messages, campaigns, and offerings. Serve as a liaison between manufacturers, clients, families, ATPs (Assistive Technology Professionals), therapists, and physicians. Schedule CRT product evaluations (which may include free assessments), follow-ups, and support documentation gathering and claim processing. - Reporting and Collaboration: Keep management informed of activities through timely reports. Collaborate on new initiatives, campaigns, or offerings to support client needs. Work Environment: This role operates in a professional office or remote work-from-home environment, adhering to policies for HIPAA confidentiality, KPI goals (e.g., call volume and appointment setting), and productivity. It routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, fax machines, Microsoft Office (including Excel and Teams), and data entry systems. Extensive travel may be required to new or existing locations as business needs arise, though this is not always applicable. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties, the employee is regularly required to talk or hear, sit, and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Reasonable accommodations may be made for individuals with disabilities. Competencies: - Excellent interpersonal and customer service skills - Strong communication proficiency (verbal and written, including multi-media) - Computer and technology proficiency (e.g., Microsoft Office, Excel, Teams, data entry systems) - Initiative/results-driven approach - Organizational and time management skills - Customer/client focus - Problem-solving and critical thinking - High level of professionalism, confidentiality, and ability to communicate positively in challenging situations - Team-oriented with the ability to work independently - Analytic skills for evaluating documentation and payer guidelines - Funding or insurance experience a plus Required Education and Experience: - Minimum: High School Diploma or G.E.D.; Associate’s Degree (2-year) preferred - Minimum of 2 years of experience in healthcare, DME (Durable Medical Equipment), insurance medical coding/documentation, or related sales/customer service roles - Backgrounds such as Physical Therapy Assistants, Certified Occupational Therapy Assistants, or Speech Language Pathologists are highly desired, though not required Other Duties: This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow any other instructions and perform any other duties requested by their supervisor. Individuals are expected to maintain a professional work environment at all times, focusing on abilities and leveraging technology to create unique mobility solutions that impact clients’ lives positively.

Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement. We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives. Duties and Responsibilities / Essential Functions: Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms. General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling. Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment. Schedule field support technicians when diagnostics cannot be completely evaluated remotely. Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding. Performs data entry of all pertinent information including scanning documentation received, filing documents and folders. Completes follow up phone calls efficiently and professionally. Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel. Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired. Completes Remote Service Technician standard training curriculums. Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Required Education, Experience & Competencies: Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices. Ability to work in a fast-paced environment and manage multiple priorities. #NSMT1 #indt

Statement of the Position: Coordinates with the Division Funding Director, Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. Responsible for the thorough review of orders to ensure accuracy and providing education to Funding Specialists when errors are identified. Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement. Duties and Responsibilities / Essential Functions: 1. Develops and maintains working knowledge of current durable medical equipment and policies and procedures held by National Seating & Mobility as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement. 2. Ensures compliance with National Seating & Mobility policies and procedures. 3. Manages transaction cycle time (TCT) from Coding and Pricing Complete to Documentation Complete, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval. 4. Supports the Funding Specialist position due to PTO, LOA, FMLA, open positions and any other need as identified by the Division Funding Director, Funding Manager or Funding Supervisor. a. Communicates regularly and professionally with Referral sources, Physicians, Therapists, RTSs, and Clients to secure documentation as required by payer. b. Meets quality documentation follow-up attempt frequency and quality per policy following the escalation process. When necessary, attempts are to be made more often and as directed by the Funding Manager or Funding Supervisor. c. Requests, gathers, and reviews documentation for funding package and deferrals, including but not limited to: proper prescriptions, Letters of Medical Necessity (LMN), RTS evaluation information, price lists, forms (AOB, ABN, rent or purchase letter). d. Thorough review of all documentation received ensuring payer guidelines are met must be completed prior to satisfying the document in the work order. When documentation is not complete or accurate, immediate contact with the Referral source, Physician, Therapist, RTS, and/or Client to discuss and educate is required. e. Gathers and verifies insurance coverage information and communicates benefits and coverage information to client. f. Maintains communication with client throughout the process when applicable, including notifying them of and collecting financial responsibility or guiding them through the hardship process, where allowed. g. Responsible for relationship management and funding related communication with Referral sources, Physicians, Therapists, RTSs, Clients and other internal and external customers. h. Follows the document collection Escalation Policy and communicates with all necessary parties per the guidelines. i. Communicates changes and escalations in the process and collects needed information from branch personnel, Referral sources, Physicians, Therapists, RTSs, and Clients. j. Coordinates with other funding areas and responsible for completing all tasks that need a Funding Action Required. This includes, but is not limited to, all communication with Referral sources, Physicians, Therapists, RTSs, and Clients. k. Investigates and requests update of payer documentation requirements in the UPD. l. Ability to investigate issues and solve problems and concerns regarding any aspect of the Funding process. m. Completes other Funding tasks, as needed, including Coding and Pricing, Submissions, Authorization collection, PPQA and Delivery Verifications 5. Provides direction, instructions, and guidance to staff to achieve goals based on management direction. 6. Ability to quickly learn and adapt to new assignments. Assists in documenting any best practices with clinicians for properly documentation procurement and identifies and coordinates any training opportunities, opportunities for improvements and UPD discrepancies or updates. 7. Facilitates problem solving and collaborations. 8. Motivates and inspires team members. 9. Recognizes and celebrates team and team member accomplishments and exceptional performance. 10. Assists in resolving customer complaints and concerns. 11. Assists in fielding billing and payer concerns and correspondence. 12. Supports the Division Funding Director, Funding Manager or Funding Supervisor in performance monitoring and evaluation process. 13. Communicates team status, task accomplishment and direction to management. 14. Performs routine auditing to assist in identifying coaching opportunities; Ensures the performance of staff is of a high standard. 15. Occasionally may assist with new business acquisitions, branches that have temporary needs for processing. 16. Performs other related duties and special assignments as requested. Work Environment: This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Required Education, Experience & Competencies: • Has minimum of 3 years of experience related to Durable Medical Equipment and/or Complex Rehab Technology required, preferred experience in all aspects of a Funding Specialist’s position including how to process both Repairs and Non-Repairs. • Has extensive knowledge of the process and insurance guidelines to secure funding for Durable Medical Equipment and/or Complex Rehab Technology including comprehensive knowledge of insurance verification for DME. • Experience with applications such as Mobility Advisor or data management systems required. • Proven record of excellent people skills including good communication and inter-personal skills. Strong leadership skills. • Strong Team Player. • Strong organizational skills and attention to detail. • Customer service driven. • Excellent computer and technology skills including good knowledge of Microsoft Office applications, Outlook and Power Point; Experience with Excel to include spreadsheets and formulas and outlook email is required. • Ability to be a strong role model for high performance and productivity. • Ability to manage and develop others remotely. • Ability to read, analyze and interpret general business reports, technical procedures, work instructions, and governmental regulations. • Ability to write reports, business correspondence, and develop training materials. • Ability to effectively present information and respond to questions from a variety of staff. • Basic understanding of and willingness to learn and adopt professional and industry standards.

Duties and Responsibilities / Essential Functions: - Responsible for managing employee adherence to work queue expectations and frequency of follow up. - Maintain and monitor Payroll/Attendance. To include Time Adjustments, Time-off Requests, Overtime and Bi-weekly Payroll Reports. - Manage Write Off Request and MIR process and ensure they are approved/denied in a timely manner. Training opportunities should be identified through the review of these requests and communicated to Claims Specialists as well as Branch staff when necessary. - Research payer issues when identified by collector as problematic. Present proposed solution to Reimbursement Manager to resolve. - Drive First Pass Yield results. Analyze and evaluate team progress while providing feedback to leadership. - Assist in preparation of executive summaries for problematic payers. - Coordinate with the Quality Assurance Team in training and auditing of employees. - Assist with collections coverage when needed due to absences, vacations, etc. - Distribute updated Payer information as needed when received from appropriate department. - Frequently monitor Productivity Reports to ensure productivity standards are consistently met. This includes weekly meetings with each Specialist to review productivity results. - Drive cross departmental collaboration to meet the needs of the business. - Provide daily coaching and mentor-ship to team, while monitoring compliance of all NSM policies and initiating disciplinary action when necessary. - Must maintain regular and predictable attendance. - Assumes other duties and responsibilities as assigned. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Required Education, Experience & Competencies: - High School Diploma or equivalency certificate. - 2 + years healthcare collections/billing experience preferred. - Knowledge of government payer regulations desired. - Extensive working knowledge of billing and collections for Medicare, Medicaid and commercial payers. - Good oral and written communication skills. - Working knowledge of Microsoft suite of products (i.e. Word and Excel) - Strong attention to detail. - Solid data entry skills- keyboarding/accuracy/speed. - Ability to lead a team and communicate effectively, while contributing to team development and performance to achieve organizational goals. This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. Individuals will be expected to maintain a professional work environment at all times. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Full oversight and responsibility to branch transaction cycle type, margins, expenses and top/bottom line revenue goals. • Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards. • Oversees and directs branch quality and performance improvement. • Monitors compliance to productivity and performance standards. • Oversees and assists sales force, including RTS and ATP roles, to increase productivity and overall transaction cycle times. • Reports appropriate metrics to Regional Area Director and Senior Leadership. • Ensures that the branches are properly staffed. • May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization. • Collaborates with Human Resources to resolve employee concerns and issues. • Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner. • Addresses and resolves client concerns at the branch level. • Assures proper maintenance and care of facilities, vehicles and property. • Ensures orders are entered and completed in all inventory systems for timely delivery to clients. • Responsible for executing customer service and service programs, compliant with all company standards. • Oversees branch leadership. In the absence of branch leadership, the Area Manager functions as the branch leader. This includes development of branch staff, performance evaluations, etc.

Statement of the Position: Coordinates with the Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. Responsible for helping to secure a payer authorization and/or gathering information and documents pertinent to the funding package and ensuring that all documentation is in place to obtain quality authorizations for equipment and repairs. Acts as the account manager for assigned work orders by coordinating with other funding areas and completing all tasks through the assigned work queue(s) and/or by report. Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement. Duties and Responsibilities / Essential Functions: - Assists in managing transaction cycle time (TCT) from Ready to Submit to Final Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval. - Validates all required documents for submission to payer are present and complete. Coordinates with other funding teammates via Funding Action Required (FAR) process to secure missing documentation required for funding package or deferral, including but not limited to: proper prescriptions, Letters of Medical Necessity (LMN), RTS evaluation information, price lists, forms (AOR, AOB, ABN, rent or purchase letter). - Verifies insurance coverage information and benefits, ensuring accuracy of information in work order. - Requests and obtains proper prior authorization, pre-determination, and or denial notices as required by payer for all items on work order. - Conducts post-authorization quality assurance to ensure all approvals or requirements are met prior to logging authorization. - Communicates regularly with Payer and others as needed to secure authorization from payer. - Communicates changes and escalations in the process and collects information from branch personnel, clients, and others as needed. - Coordinates with other funding areas and is responsible for completing all tasks assigned through work queue(s) and/or by report. - Investigates deferrals and submits updates for any payer documentation requirements in the UPD. Shares trends with Funding Leaders. - Maintains communication with client throughout the process when applicable. - Follows up with payer sources to obtain timely authorization, by properly working the work queue(s) and/or by report. - Meets quality follow-up attempt frequency and quality per policy following the escalation process. When necessary, attempts are to be made more often and as directed by the Funding Manager and/or Funding Supervisor. - Performs any related job duties assigned by the Funding Director, Manager or Supervisor. Carries out all position expectations in a professional manner and with minimal supervision. - Responsible for completing all continuing education requirements to include assigned NSM University courses. - Must maintain regular and predictable attendance. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Required Education, Experience, & Competencies: - 2 years’ experience in Complex Rehab Technology, Medical Billing, or Funding preferred - High school diploma or G.E.D. - Proficient in Microsoft Excel, Word, and Outlook