National Seating & Mobility

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

Role Description The Payer Relations Generalist works as a Payer Relations team member. The payer relations team is a multidisciplinary group that is charged with contracting, credentialing, issue resolution and other payer processes. This is a position that requires solid analytical skills and sound judgment. Work under direct supervision of the Payer Relations Credentialing Manager. Duties and Responsibilities / Essential Functions - Answer incoming calls and address emails that come in directly to our National Accounts queues. - Work directly with users in all areas. - Assign all new referrals that come into the National Accounts queues to the appropriate branch location and coordinate the process to schedule initial evaluation. - Track and follow-up on referrals through established process and provide updates and required documentation to the key national payers. - Manage large amounts of incoming calls, faxes and emails. - Maintain company databases that track payer specific information which provides support to Funding, Billing and Collection teams. - Communicate directly with payers via phone, email or any other means necessary to perform daily work activities. - Identify areas of improvement within the scope of their function and work with Payer Relations leadership to document and implement change. - Work on projects as assigned by the Payer Relations leadership team. - Provide administrative support to the Payer Relations teams. - Assume other duties and responsibilities as assigned. Work Environment This role operates in a professional corporate office or an approved, secure, and HIPAA-compliant home office. The position routinely requires the use of standard digital office equipment and productivity tools. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Qualifications - Highly organized detail oriented. - Critical thinking skills. - Ability to prioritize work as needed. - High School Diploma or equivalency certificate. - Working knowledge of Microsoft products (Word, Excel, Outlook, Adobe). - Strong oral and written communication skills. - Ability to work in team environment. - Must be able to manage multiple priorities in a fast-paced environment and exercise independent judgment on matters of significance.

• Manage high-volume processing of invoices. • Review, code and accurately enter invoices into the Accounts Payable system • Maintain vendor files including documentation of open and closed invoices. • Reconcile vendor accounts, investigate discrepancies and resolve past-due balances to maintain accurate accounts • Assist with the shared AP inbox, prioritizing inquiries and providing timely, professional responses to vendors and internal stakeholders. • Communicate with vendors to resolve invoice discrepancies and account issues. • Support month-end processes and escalate issues or discrepancies for resolution, as well as ensuring accruals are accounted for properly. • Assist with additional tasks as assigned by the AP Supervisor and AP Manager • Must maintain regular and predictable attendance.

• Oversees and manages all aspects and functions of the Funding Department • Manages the Funding Leadership Team within the assigned territory • Coordinates with the Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other office leadership and support personnel • Manages transaction cycle time from Ready to Process to Funding Approval • Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team • Develops and maintains training materials, guides and progress reporting • Monitors productivity, quality, and compassion of the Funding Specialists • Responsible for employee and client conflict resolution • Manages payroll/administrative function for all direct reports

• Coordinates with the Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel • Responsible for the complete funding transaction cycle • Manages transaction cycle time (TCT) from Ready to Process to Final Funding Approval • Obtains any required missing demographics and ensures that all client information is correct • Verifies client benefits and coverage and communicates benefit information to client • Gathers and reviews documentation for funding package • Communicates regularly with Physicians, Therapists, RTSs, and Clients • Investigates and updates any payer requirements in the UPD • Maintains communication with client throughout the process • Follows up with payer sources in order to obtain timely authorization • Conducts pre-purchase quality assurance • Conducts pre-delivery verification • Coordinates with other funding areas and responsible for completing all tasks in the Action Required queue • Performs any related job duties assigned by the Funding Manager or Funding Supervisor • Responsible to complete all continuing education requirements

• Coordinates with the Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel to ensure all operational procedures are completed in accordance with company policy • Manages transaction cycle time (TCT) from Ready to Process to Final Funding Approval • Obtains any required missing demographics and ensures that all client information is correct and is put into the work order • Verifies client benefits and coverage and communicates benefit information to client • Gathers and reviews documentation for funding package • Communicates regularly with Physicians, Therapists, RTSs, and Clients • Investigates and updates any payer requirements in the UPD • Maintains communication with client throughout the process when applicable • Follows up with payer sources in order to obtain timely authorization • Requests and obtains proper approval for work order credit exceptions • Conducts pre-purchase quality assurance • Coordinates with other funding areas and responsible for completing all tasks

• Coordinates with the Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel • Responsible for the complete funding transaction cycle • Manages transaction cycle time (TCT) • Obtains any required missing demographics • Verifies client benefits and coverage • Gathers and reviews documentation for funding package • Communicates regularly with Physicians, Therapists, RTSs, and Clients • Investigates and updates payer requirements • Maintains communication with client throughout the process • Follows up with payer sources • Conducts pre-purchase quality assurance • Conducts pre-delivery verification • Coordinates with other funding areas

• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval • Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team • Develops and maintains training materials, guides and progress reporting • Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management • Monitors productivity, quality, and compassion of Funding Specialists • Ensures productivity of Funding Specialist assignments and directs work order caseloads • Coordinates temporary coverage to ensure all orders are worked timely • Shares Key Performance Indicators with direct report team and stakeholders • Manages the credit exception process to expedited delivery when appropriate • Responsible for employee and client conflict resolution • Responsible for payroll/administrative function for all direct reports • Responsible for personal continuing education related to job duties • Performs any related job duties assigned by the Division Funding Director

Role Description The Payer Profile Specialist is primarily responsible for maintaining the accuracy of the company’s Universal Payer Database, which tracks essential payer-specific information to support funding, billing, and collection departments. This role manages payer web portal access, supports management projects, and serves as a central point of contact for cross-functional teams to resolve database and access requests with speed and precision. This position reports directly to the Payer Relations Manager. Duties and Responsibilities / Essential Functions - Lead the research, setup, and testing of new payer data, including reimbursement terms, claim requirements, and filing deadlines, within the Universal Payer Database. - Partner with internal users across the organization to troubleshoot and resolve payer data issues efficiently. - Communicate directly with insurance payers via phone and email to verify, clarify, and update contract information. - Audit and maintain the accuracy of information on the company intranet and securely manage user access for various payer web portals. - Maintain a professional workspace and adhere to regular, predictable attendance standards to support high-volume operations. Work Environment This role operates in a professional corporate office or an approved, secure, and HIPAA-compliant home office. The position routinely requires the use of standard digital office equipment and productivity tools. Physical Demands - Remaining in a stationary position at a desk for prolonged periods, with the flexibility to sit or stand. - Constantly operating a computer, keyboard, and other standard digital office productivity tools. - Constantly viewing a computer terminal to read, analyze, and process high volumes of information for extended periods. - Frequently communicating and exchanging accurate information with internal stakeholders, business partners, clients, and employees. Qualifications - High School Diploma or equivalent required. - A 2-year degree in Business or Healthcare Administration is preferred. - 1–2 years of medical office experience required. - Direct experience with Durable Medical Equipment (DME), documentation requirements, insurance policy guidelines, and medical billing is highly preferred. - Professional certifications in Microsoft Office or Adobe Acrobat are preferred. - Solid understanding of medical terminology, including modifiers, allowables, Remittance Advice (RA), and Coordination of Benefits (COB). - Written and verbal communication skills required for professional correspondence with payers and internal teams. Company Description At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.