• Liderar e desenvolver a equipe de Implementação com mentorias, feedbacks, 1:1, Avaliação de Desempenho, focando na melhoria de performance do time; • Estruturar processos de onboarding para novos clientes, focando em entregas de valor e orientando os clientes sobre o melhor uso das soluções que eles compraram; • Promover processos de onboarding que foquem em entregas de valor e que os clientes alcancem seus objetivos e tenham uma experiência positiva nas ao utilizar o produto e nas consultorias adquiridas; • Garantir que a passagem de bastão entre Comercial e CS seja realizada da melhor forma; • Atuar na mediação do meio de campo com demais times (Customer Experience, Comercial, Financeiro) para resolução de problemas e alinhamentos necessários.

• Live monitors chat/text queues and counselor adherence to policies/practices ensuring smooth service delivery. • Observes, documents, and reports feedback in the end-of-shift email and to Program Coordinators related to on-shift counselor performance. • Locates appropriate resources for crisis chat and text counselors while they are on a chat or text. • With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat or text visitors. • Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership, ensuring that operational incidents and challenges, employee concerns, clinical compliance requirements are properly documented and escalated. • Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text. • Identifies crisis chat and text counselor training needs and provides individual support. • With support from Program Coordinators, monitors chat/text answer rates to ensure they remain at or above 95%. • Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch. • Fosters a positive and supportive work environment. • Takes chats and texts as needed to support program needs. • May participate in outreach and media related activities. • May participate in SPC training activities.

• Die RESQPool GmbH unterhält ein Team aus spezialisierten Fachkräften um Mitarbeitende im laufenden Dienstbetrieb zu supervidieren. • Unser Team aus Supervisoren sucht derzeit Verstärkung. • Jeder Mitarbeitende, egal ob RettSan, RettAss oder NotSan wird bei RESQPool einmal pro Quartal von einem Supervisor (m/w/d) im Dienst begleitet und erhält ein live Feedback mit Hot-Debriefing nach den Einsätzen. • Hierbei geht es nicht nur um die individuelle medizinische Performance, sondern vor allem auch um Kommunikation und Team Ressource Management Aspekte. • Wir bieten unseren Mitarbeitenden damit die Möglichkeit sich stetig selbst weiter zu entwickeln und regelmäßig hochqualifiziertes Feedback durch speziell geschulte Kolleg:innen zu erhalten. • Zusammen mit Features wie der digitalen Erfassung invasiver Maßnahmen durch NotSan und regelmäßig stattfindenden Mitarbeitergesprächen ist das Supervisorkonzept bei RESQPool ein weiterer Schritt zu gelebtem medizinischen Qualitätsmanagement. • Als Notfallsanitäter:in mit Supervisorqualifikation bei RESQPool erwarten Dich spannende Einsätze bei unseren Kunden im gesamten Bundesgebiet.

• Supervises a staff of Customer Service Representatives within the Central Billing Office who handle high volume of patient calls through the Corporate ACD system • Monitors staff performance, conducting performance evaluations • Directs all receivable, credit and collection policies, goals and objectives as directed by management, and is responsible for implementation and compliance • Primarily responsible for the efficient collection of open accounts receivable, developing policy and procedures and working with the assigned groups to ensure compliance with stated credit and payment terms • Provides reporting and analysis including trends as they relate to financials and processes, improvements; makes recommendations based on information generated • Trains, supports, facilitates and performs analysis as needed in the areas of billing, cash application, settlements, credit card processing, credit and collections and other financial processes • Performs special projects and other necessary billing assignments per request • Responds to patient complaints from both patients and insurance carriers • Monitors the ACD call system and reporting • Analyzes and develops improvements for staff and department • Guide staff and encourage development for advancement • Serves as information resource for Business Operations regarding Patient Services and Patient Billing issues • Interviewing, hiring, and training employees; planning, assigning, and directing work • Processes biweekly payroll • Adhere to and comply with information systems security • Report information systems security problems • Mentor employees and direct reports, conduct performance evaluations, counsel, and provide corrective actions to assigned personnel, and work to facilitate individual and team development that drives positive results