UPS

Role Description This position plans, creates, expands and supports SharePoint sites and custom web tools for Brokerage Operations groups. He/she monitors SharePoint/web request log and develops SharePoint and web tools (as needed) used to improve Brokerage operations. This position reviews and maintains web tools against conventional standards. This position also provides web tool training. He/She performs other tasks as requested. Qualifications - ASP.net CORE Programming (Or Object Oriented Programming Language) - Preferred - SQL Server Programming - Preferred - JavaScript/jQuery - Preferred Requirements - Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Benefits - Employee Type: Permanent

Role Description The Customs Brokerage Specialist is responsible for the accurate and timely preparation, review, and submission of customs entries while ensuring compliance with all applicable U.S. Customs and Partner Government Agency (PGA) requirements. This role serves as a key liaison between customers, foreign origins, carriers, and internal departments to proactively identify, communicate, and resolve documentation discrepancies that may impact cargo clearance, compliance, or customer service. The ideal candidate demonstrates strong attention to detail, accountability, critical thinking, and a sense of urgency. Success in this role requires the ability to independently manage assigned shipments, follow established procedures, escalate unresolved issues promptly, and maintain consistent communication with all stakeholders. Key Responsibilities - Customs Entry Processing & Compliance - Prepare, review, and transmit customs entries accurately and within established service-level expectations. - Audit commercial invoices, packing lists, and supporting documentation for completeness, accuracy, and regulatory compliance. - Apply Harmonized Tariff Schedule (HTS) classifications and ensure accurate duty and tax assessments. - Ensure compliance with U.S. Customs and Border Protection (CBP) regulations and all applicable government agency requirements. - Perform quality reviews of entry data prior to transmission to minimize corrections, rejections, and compliance risks. - Documentation Management - Identify documentation discrepancies and immediately communicate issues to customers, foreign origins, carriers, and internal stakeholders. - Proactively monitor open discrepancy issues through resolution and document all actions taken. - Escalate unresolved, high-risk, or time-sensitive issues to management in accordance with department procedures. - Maintain accurate records, shipment notes, and audit trails within company systems. - Customer Service & Communication - Establish and maintain strong relationships with customers and business partners. - Provide timely updates regarding shipment status, documentation requirements, clearance delays, and resolution efforts. - Respond professionally and promptly to customer inquiries while ensuring expectations are managed appropriately. - Demonstrate effective verbal and written communication when interacting with customers, foreign offices, carriers, and government agencies. - Shipment Coordination - Interface with domestic and international carriers, overseas offices, importers, and internal operational teams to facilitate shipment movement. - Monitor shipment milestones and take proactive action to prevent service failures. - Operational Excellence - Meet established productivity, quality, compliance, and timeliness standards. - Manage assigned workload independently while balancing multiple priorities and deadlines. - Complete entry imaging, scanning, and recordkeeping requirements within required timeframes. - Prepare operational reports, perform data analysis, and support continuous improvement initiatives. - Identify recurring customer or process issues and recommend corrective actions to prevent future occurrences. - Additional Responsibilities - Resolve finance, billing, and accounting reconciliation issues related to customs transactions. - Participate in team training, process improvement efforts, and compliance initiatives. - Work weekends and holidays as required based on operational needs and department rotation schedules. Qualifications - High school diploma, GED, or equivalent. - Working knowledge of customs brokerage operations, CBP regulations, and import documentation requirements. - Understanding of the Harmonized Tariff Schedule (HTS) classification system. - Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams. - Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously. - Demonstrated attention to detail and commitment to accuracy. - Strong verbal and written communication skills. - Proven ability to identify problems, take ownership, and follow issues through to resolution. Requirements - Prior customs brokerage or import operations experience. - Experience with Cargo Wise or comparable customs filing systems. - Knowledge of PGA requirements and import compliance processes. - Customs Broker License or coursework in customs compliance (preferred but not required). - Bilingual (English/Spanish) with the ability to effectively communicate with customers, carriers, foreign origins, and internal stakeholders. Benefits - Permanent employment. - Commitment to providing a workplace free of discrimination, harassment, and retaliation.

Role Description You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers. What would your day-to-day life be like? - Answering customer phone calls. - Provide customers with accurate and complete information. - Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided. - Offer new UPS products whenever requested, as well as attract new customers. - Explain actions and commitments. - Follow security guidelines to protect our customers' data. Qualifications - Essential knowledge of English and Portuguese. - Knowledge of other languages is valued. - Computer knowledge at user level. - Experienced at Microsoft Excel. - Good at communicating and doing business; experience is desirable but not required. - Education level: 12th grade. - Availability to work from 11.00am to 19.00pm. Benefits - Competitive salary. - Varied work with the possibility of growth. - Continuous training. - Work regime: 100% telework. Company Description Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.

• Guide clients through the onboarding process, ensuring a smooth and positive experience. • Collaborate with cross-functional teams to ensure the successful implementation of our solutions. • Establish and maintain strong relationships with key stakeholders. • Conduct regular check-ins to understand clients' evolving needs and challenges. • Develop and implement strategies to increase customer retention rates. • Proactively address potential issues and resolve customer concerns promptly. • Identify opportunities to upsell additional products or services based on client needs. • Collaborate with the sales team to explore cross-selling possibilities. • Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies. • Collect and analyze customer feedback to identify areas for improvement.

• Align with Business Development teams for implementation • Manage client onboarding processes • Lead project management activities • Ensure effective communication between stakeholders • Evaluate implementation processes for improvement

Role Description The Global Pricing Manager supports global operations by preparing pricing, rates, and tariffs for both new and existing clients across all service lines. These services include: - Marken-owned and third-party depots - Inbound and outbound logistics - Sample shipments - IOR/EOR services - Procurement support - Other depot-related offerings This role is also responsible for conducting pricing and market analyses to support the development of competitive and profitable pricing strategies. The Global Pricing Manager ensures all pricing proposals align with the Global Pricing Policy and, where applicable, receive the appropriate Pricing Committee approvals. Qualifications - Experience in pricing management within depot, logistics, supply chain, or related service industries. - Knowledge of the pharmaceutical, biotechnology, and/or clinical trial industry. - Proven ability to collaborate effectively with stakeholders at all organizational levels, both internally and externally. - Strong interpersonal and relationship-building skills. - Ability to work independently as well as within a team environment. - Strong organizational and prioritization skills, with the ability to manage multiple concurrent proposals and deadlines. - Excellent written and verbal communication skills. - Exceptional attention to detail and accuracy. - Ability to establish priorities and adapt to changing business needs with minimal supervision. - Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data analysis functions. - Working knowledge of Salesforce or similar CRM platforms. Requirements - Bachelor’s degree in Finance, Accounting, Supply Chain, Logistics, Business Administration, or a related field. - Project Management experience or formal project management training. - Strong analytical, financial modeling, and project management skills. - Experience supporting global pricing initiatives within a healthcare, life sciences, or logistics environment. Working Conditions - Dedicated home office or designated workspace during working hours. - Standard working hours are Monday through Friday, daytime schedule. - Flexibility may be required to accommodate global business needs and time zones. Company Description UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Role Description Responsible for processing customs clearances (releases) and/or confirming customs declarations for repetitive and non-complex shipments, using the CCBS system and established customs procedures to ensure accuracy, compliance, and timely service. - Supports internal and external stakeholders, including Import Operations, Support Services, Consulting, Inbound Services, Sales teams, customs clients, and business partners. Qualifications - Plus 6 months of experience working as Customs Broker - Required - Customs Specialist ‘’CCS’’ certification - Preferred - Intermediate computer skills: Microsoft Office - Basic knowledge of customs operations, laws and regulations, and other government departments - Accurate data entry skills - Excellent verbal and written communication skills - Bachelor's degree or International equivalent - Preferred Requirements - Must be able to work ALL 5 days of the week (Wednesday to Sunday) - Must be able to work a minimum of 40 hrs. per week - Shift Hours: 5.00 PM to 1.30 AM EST - Requires flexibility with Start and Finish time - Work Location: Remote (based in Canada) Benefits - Vision, health, and dental benefits after three months of service. - Overtime. - Weekly Pay/ Direct Deposit- Every Friday. - Immediate access to UPS ‘Employee Discounts’ upon hiring. - Paid training. - Pension Plan. - Free Onsite Parking. - Opportunity for advancement within a Fortune 50 Company. - The rate of pay for the successful candidate will range from $17.00/hr to $19.12/hr.

Role Description This position supports global pricing requests for new product development. He/She reviews requests for accuracy and completeness and makes requests to sales for additional information. This position analyzes request data using tools to determine if results are within UPS’s approval guidelines. He/She addresses pricing-related questions to provide supplemental information requested by others after initial proposal. This position works closely with International pricing groups and other business units to address price RFQs including multiple geographies, products and services, and/or business units to ensure complete and accurate information. - Provides sales with direction on what billing options are available and which are appropriate for each engagement. - Develops proposals and forwards to sales and other pricing groups to facilitate fulfillment of customer requests. - Works with contract and legal departments to confirm pricing details on contracts and agreements to ensure accuracy and compliance to policies. - Assists in the development of rates for new Worldwide Economy origin countries, as well as the annual general Rate Increase for all existing origins. - Obtains knowledge of pricing systems and tools to accurately track proposals. - Works with appropriate internal systems to ensure timely and accurate pricing. - Reviews customer accepted pricing proposals to ensure contract integrity. - Works on various projects centered on process improvements. - Engages with sales and sales leadership on a daily basis providing consultative advice on competitor activities and pricing strategies. - Assists sales with understanding of pricing systems, strategies, and tactics. Qualifications - Bachelor’s Degree or International equivalent - Bachelor's Degree or International equivalent in Finance, Accounting, Economics, Business Administration, or related field - Preferred - Proficient in Microsoft Office Word, PowerPoint, and Excel - Preferred - Experience creating cost statements - Preferred - Experience demonstrating proficiency using Microsoft Office Access (ex: creating & using databases) - Preferred - Strong verbal, written and interpersonal skills Requirements - This job is a grade 20E. - Hours of Operation are subject to change: 8:00 AM - 5:00 PM EST. - Position is Remote. - Employer will not sponsor visas for position. - Last day to apply for internal applicants is 11:59 PM EST on 07/13/2026. - Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Benefits - Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $5,880 monthly in our lowest geographic market up to $10,900 monthly in our highest geographic market. - Pay is based on several factors including but not limited to, market location and may vary depending on job related knowledge, skills, and education/training and a candidate’s work experience. - Hired applicants may be eligible for annual short term and/or long-term incentive compensation programs depending on the level of the position. - Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Company Description UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Role Description This position provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent collaborates with other teams to maintain communication with key clients and ensures operational execution of customer requirements. This position identifies ways to improve service and implements continuous improvement projects. The incumbent leverages detailed knowledge of the customs brokerage and clearance process and engages others to maintain and grow customs brokerage revenue. This position facilitates activities (e.g., brainstorming sessions, implementation of corrective action plans, etc.) to reduce churn and identify opportunities to expand customer relationships. - Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels - Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability - Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships - Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction - Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition - Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments - Gathers and shares customs brokerage customer service best practices - Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth - Provides excellent customs brokerage service to increase customer satisfaction - Coordinates with other teams to conduct business and customer review meetings Qualifications - Bachelor’s Degree or international equivalent in Business or Transportation - Preferred - Customs Brokerage Product Knowledge - Willingness to Learn - Licensed Customs Broker - Occasional travel required - Remote position with a preference for domicile in Kansas City, Chicago, Denver & Seattle Requirements - Job Level: 84 - Mid Manager - Job Grade: 30E - Working hours: Monday through Friday from 8AM to 5PM - Deadline to Apply: July 14th, 2026, at 11:59PM Benefits - Base pay ranges from $97,320/year in the lowest geographic market up to $180,300/year in the highest geographic market - Pay is based on several factors including market location, job-related knowledge, skills, education/training, and work experience - Eligibility for annual short-term and/or long-term incentive compensation programs - Medical/prescription drug coverage - Dental coverage - Vision coverage - Flexible Spending Account - Health Savings Account - Dependent Care Flexible Spending Account - Basic and Supplemental Life Insurance & Accidental Death and Dismemberment - Disability Income Protection Plan - Employee Assistance Program - 401(k) retirement program - Vacation - Paid Holidays and Personal time - Paid Sick and Family and Medical Leave time as required by law - Discounted Employee Stock Purchase Program

Role Description We are seeking a Cloud Engineer to join a small but highly capable infrastructure and platform team supporting a large global organisation. This role will focus on the design, deployment, support, and continuous improvement of cloud infrastructure and automation capabilities within Microsoft Azure. The successful candidate will work across a broad range of cloud and infrastructure technologies, contributing to operational support, platform engineering, automation, governance, and infrastructure-as-code initiatives. This is a hands-on technical role with opportunities to grow capability in Terraform and cloud automation practices. This is a fully remote position. Key Responsibilities - Support and maintain enterprise cloud infrastructure hosted in Azure - Assist in the development and management of Infrastructure as Code (IaC) solutions using Terraform - Contribute to cloud platform engineering initiatives, including automation, governance, security, and operational improvement - Work with Azure networking, identity, monitoring, policy, and security services - Develop and maintain automation scripts using PowerShell and Python - Support CI/CD and deployment processes using Azure DevOps - Administer and support Linux-based systems and cloud-hosted workloads - Collaborate with infrastructure, security, and application teams to deliver reliable cloud solutions - Participate in incident resolution, root cause analysis, and continuous service improvement activities - Contribute to technical documentation, standards, and operational procedures Qualifications - Experience supporting and administering Azure cloud environments - Understanding of core Azure services including networking, identity, monitoring, and security - Exposure to Infrastructure as Code concepts and practical experience with Terraform - Experience with scripting and automation using PowerShell and/or Python - Familiarity with Azure DevOps and CI/CD practices - Experience supporting Linux systems in enterprise environments - Strong troubleshooting and problem-solving skills - Ability to work independently within a small technical team - Strong communication and collaboration skills Desirable Skills - Experience with Azure governance and policy management - Understanding of cloud security best practices - Exposure to cost optimisation and operational efficiency initiatives - Experience contributing to cloud transformation or modernisation projects - Knowledge of enterprise operational and support processes Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.