This page tracks remote it support openings that are location-eligible for Illinois.
Open jobs
938
Hiring companies this week
8
Salary sample
$17 - $93,500
Jobs added last hour
0
938 Jobs
681 Companies
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description Reporting to the Sr Manager IT Support, this position has the primary responsibility of ensuring the Support Desk team is focused on the appropriate priorities to deliver excellent technical support to the business. Additionally, this position facilitates communications in escalation situations, performs quality assurance activities and assists Sr. Manager with analysis of ticket data. - Responsible for ensuring Support Desk team members are focused on the prioritized activities (inbound, priority or aging incidents) throughout the business day to ensure the highest level of support to the business. - Provide coaching and feedback to Support Desk members. - Review tickets for accuracy, concise details and overall quality. - Provide input to Sr Manager regarding Support Analyst troubleshooting and ticket quality allowing for a more thorough development of the associate by the Sr Manager. - Manage communications related to escalations (P1 or issues with extended resolution times) ensuring clear updates on status and next steps are being provided on a timely basis. Engage Sr Manager on escalations that may require their involvement. - Verify thoroughness of troubleshooting prior to ticket escalation to Level 3 IT or the scheduling of a 3rd party service provider. - Engage Level 3 IT teams about aging open issues in their queues on behalf of the client. - Participate with project teams to develop support knowledge in the IT Support Desk regarding new/emerging technology being deployed within the business. - Assist Sr Manager IT Support with analysis of tickets to identify root causes of trends or areas of support that can be better supported by Support Desk team. - Publish daily report regarding Support Desk KPI’s. - Validate accuracy of shop invoices for hardware and service tech visits by 3rd party service providers. - Other duties as assigned. Qualifications - Customer service - Servicenow - Help desk - Ticket management - Ticket queue - POS - Technical support - Service desk Requirements - Intermediate Level - Contract to Hire position based out of Chicago, IL Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jun 27, 2026.
Connecting Companies worldwide with Latin American Bilingual Freelancers 💻
Role Description We are looking for a proactive, detail-driven MSP Dispatcher to keep operations moving, close open loops, and ensure tickets, quotes, renewals, and vendor follow-ups never sit idle. This role is ideal for someone who is warm and professional, but also confident enough to push technicians, clients, vendors, and leadership until tasks are fully completed. - Manage and monitor the Autotask ticket queue, ensuring tickets are assigned, updated, and documented properly. - Follow up with technicians, clients, and vendors to keep service requests and open items moving toward resolution. - Review time entries and ticket documentation to support accurate billing and invoicing. - Track and follow up on quotes, leads, and opportunities using Growably / GoHighLevel. - Coordinate scheduling for onsite visits, discovery calls, and client meetings. - Monitor contracts, renewals, licenses, subscriptions, and warranty expirations. - Coordinate with vendors and distributors regarding orders, renewals, and pricing requests. - Maintain operational reports and trackers for tickets, quotes, renewals, and pending decisions. - Drive accountability by ensuring tasks, requests, and follow-ups are completed on time. Qualifications - 1–3+ years of experience in an MSP or IT-services environment, ideally in service coordination, dispatch, or service-desk administration. - Hands-on experience with a PSA or ticketing system such as Autotask, ConnectWise, Halo, or similar. - Excellent written and spoken English with warm, professional, and clear communication. - Strong organization, prioritization, and follow-through. - Confident applying pressure, reminding others, and escalating when needed to get work completed. - Comfortable working independently in a remote, async-friendly environment. - Experience with Growably / GoHighLevel, HubSpot, Pipedrive, or ActiveCampaign is preferred. - Familiarity with Hudu, IT Glue, RMM platforms, Kaseya Quote Manager, QuoteWerks, ConnectWise Sell, QuickBooks Online, and Microsoft 365 is a plus. - Comfortable tracking renewals, licenses, vendor portals, and distributor coordination. - Experience supporting a founder, owner, or small-business leadership team is preferred. Benefits - Stable, long-term collaboration. - Clear scope of responsibilities and structured workflows. - Opportunity to take ownership of key operational processes. - Opportunity to work with international teams. - Exposure to modern MSP tools and professional processes. - Supportive and collaborative work culture. - Opportunity for skill development and career growth. Before You Apply, Please Read: - These are professional roles with set schedules defined by the client. - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - Training may be required. You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.
We help mission-focused heroes solve the world’s biggest software challenges.
• Administer core IT systems including MDM (Jamf), Google Workspace, and identity/access management tooling, ensuring configurations align with NIST SP 800-171 and CMMC requirements • Lead IT projects from requirements through implementation, such as SaaS tool rollouts, onboarding/offboarding automation, and endpoint compliance initiatives • Provide Tier 2 and Tier 3 helpdesk support, serving as an escalation point for complex issues • Perform endpoint lifecycle, including imaging, configuration, policy enforcement, compliance reporting, and decommission • Administer SaaS application access and provisioning workflows, and access reviews • Onboard and offboard users by managing access through Google Admin Console and related identity tools, coordinating across People Ops, Security, and IT to ensure timely and compliant access changes • Technical implementation of security controls aligned with NIST SP 800-171, such as logging, SIEM integration, incident response capability, and endpoint configuration management • Collaborate with third-party vendors and internal stakeholders on SaaS tool rollouts, troubleshooting, renewals, and integrations • Create and maintain IT documentation, runbooks, and process improvements to improve operational consistency and reduce ticket volume
Role Description Premier Enterprise Solutions is seeking a Help Desk Escalation Coordinator (HDEC). This position is responsible for the proactive management, monitoring, and governance of all service desk tickets across Tier 1 and Tier 2 operations. The HDEC ensures that all tickets are processed in accordance with established Service Level Agreements (SLAs), specifically requiring resolution within fourteen (14) days or formal escalation to Tier 3 support. This role provides end-to-end visibility into ticket status, enforces accountability across support tiers, and ensures that all tickets are tracked through final resolution, including those escalated beyond Tier 2. The HDEC serves as a central coordination point between technical teams and stakeholders and delivers status reporting to executive leadership. Key Responsibilities - Ticket Lifecycle Management - Monitor the entire service desk ticket queue (Tier 1 and Tier 2) on a daily basis - Ensure all tickets are: - Actively assigned and worked - Properly categorized and documented - Updated in accordance with service desk standards - Identify and address: - Aging tickets - Tickets lacking progress updates - Misrouted or improperly handled tickets - SLA Compliance & Escalation Management - Enforce SLA compliance requiring ticket resolution within 14 days - Identify tickets approaching SLA thresholds and take proactive action - Monitor tickets escalated to Tier 3 - Ensure all escalated tickets are formally documented and transitioned appropriately - Continue to track and monitor all escalated tickets through final resolution - End-to-End Ticket Tracking - Maintain visibility and accountability for all tickets from initiation through closure - Track all ticket statuses, including: - Open - In Progress - Pending - Escalated (Tier 3) - Resolved / Closed - Conduct regular coordination with Tier 1, Tier 2, and Tier 3 teams to ensure progress - Dashboard Management - Develop and maintain a centralized ticket management dashboard - Ensure dashboard is updated regularly and reflects real-time or near real-time status - Track and report on key metrics, including: - Total open tickets - Aging tickets - SLA compliance status - Escalated tickets - Backlog trends - Executive Reporting - Provide monthly reports to the Chief Information Officer (CIO) and other leadership - Reports shall include: - Ticket volume and trend analysis - SLA compliance rates - Aging and backlog analysis - Escalation metrics and outcomes - Identified risks and operational challenges - Provide recommendations for service desk performance improvement - Stakeholder Coordination - Establish and maintain relationships with key stakeholders across the organization - Serve as a point of contact for ticket status inquiries and updates - Proactively communicate: - Ticket progress and expected timelines - Delays and risks - Resolution updates - Coordinate with business units and technical teams to ensure transparency and alignment - Continuous Service Improvement - Identify systemic issues affecting ticket resolution performance - Recommend improvements to: - Ticket handling processes - SLA policies and enforcement - Workflow efficiency - Support initiatives to improve service desk operations and customer satisfaction Qualifications - Bachelor's degree in information technology, Business Administration, or related field (or equivalent experience) - 3–5 years of experience in IT service desk operations or service management - Experience working in Tier 1 / Tier 2 / Tier 3 support environments - Strong understanding of IT service management (ITSM) processes (e.g., ITIL framework) - Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira, or equivalent) - Strong analytical, organizational, and problem-solving skills - Excellent written and verbal communication skills - Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications - ITIL Foundation certification or higher - Experience supporting federal or government IT environments - Experience developing dashboards and reporting metrics using tools such as Power BI or Excel Benefits - Comprehensive and competitive benefits package - Paid vacation, sick leave, and holidays - Health insurance and life insurance - Military leave - Training opportunities - Short- and long-term disability - 401(k) retirement plan with company matches/immediate vesting - And more
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are currently seeking a Sr Helpdesk Agent - Remote to join our team in Oklahoma City, Oklahoma (US-OK), United States (US). **Must Live in Continental United States** - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. - Acknowledges receipt of all user requests within defined service levels. - Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. - Maintains user information and documentation. - End user support-Service Now-Ticket Creation - End user support-Application Support-ITSM-Incident, Request and Change Qualifications - 1+ years of experience in a technical (Level 1) support role Requirements - Call center experience - IT Proficiency - Experience with end user support - Knowledge of Windows operating system - Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands - History of excellent attendance and customer service skills Benefits - Starting pay range for this remote role is $18 - $19/hour. - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are currently seeking a Sr Helpdesk Agent - Remote to join our team in Aiken, South Carolina (US-SC), United States (US). This remote role is for an overnight shift working between the hours of 6pm – 6am CT. - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. - Acknowledges receipt of all user requests within defined service levels. - Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. - Maintains user information and documentation. - End user support-Service Now-Ticket Creation - End user support-Application Support-ITSM-Incident, Request and Change Qualifications - 1+ years of experience in a technical (Level 1) support role Requirements - Call center experience - IT Proficiency - Experience with end user support - Knowledge of Windows operating system - Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands - History of excellent attendance and customer service skills Remote Working and Technology Requirements - To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden. Technical Performance and Issue Tracking - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance may result in the remote status changing to onsite. Remote Workspace - Employees must have a dedicated, professional workspace conducive to servicing customers. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Employees must work from the same location consistently unless prior approval is obtained. Compensation and Benefits - The starting pay range for this remote role is $18 - $19/hour. - This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are currently seeking a Helpdesk Agent - US Remote to join our team in Montgomery, Alabama (US-AL), United States. Must Live in Continental United States This remote role is for an overnight shift working between the hours of 6pm – 6am CT. Role Responsibilities: - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. - Acknowledges receipt of all user requests within defined service levels. - Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. - Maintains user information and documentation. - End user support-Service Now-Ticket Creation - End user support-Application Support-ITSM-Incident, Request and Change Qualifications - 1+ year in a customer service role Requirements - Call center experience - IT Proficiency - Experience with end user support - Knowledge of Windows operating system - Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands - History of excellent attendance and customer service skills Remote Working and Technology Requirements - To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden. - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Chronic connectivity issues or recurring downtime that impede job performance may result in the remote status changing to onsite. Remote Workspace - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary, the new location must meet all Remote Workspace and Technology Requirements. Compensation The starting pay range for this remote role is $16.50 - $17.50/hour. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short- and long-term disability coverage - Paid time off - Employee assistance - Participation in a 401k program with company match - Additional voluntary or legally required benefits
Join our team at Surf Bar and embark on a journey of growth and innovation.
Role Description Surf Bar is looking for an IT Help Desk Technician to join our vibrant team in Oklahoma City. This full-time, remote position offers an exciting opportunity to support our technology needs in the food and beverages industry. As an entry-level technician, you will play a crucial role in ensuring that our staff and systems are running seamlessly. In this role, you will provide technical support, troubleshoot issues, and assist with the maintenance of our IT infrastructure. Your contributions will enhance productivity and improve the overall experience for our team, enabling us to deliver exceptional service to our customers. We offer a competitive salary range of $20,000 - $80,000 annually, reflecting the importance of IT services in our operations. - Provide front-line support for IT-related issues and inquiries - Troubleshoot hardware and software problems for staff - Maintain and update computer systems and local networks - Assist with the installation and configuration of hardware and software - Monitor system performance and report issues to management - Document all support activities in ticketing system - Contribute to departmental projects and initiatives - Provide exceptional customer service to all team members Qualifications - High school diploma or equivalent; relevant IT certifications are a plus - Basic understanding of computer systems and mobile devices - Strong troubleshooting and problem-solving skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Familiarity with ticketing systems and remote support tools - Basic knowledge of networking concepts is preferred - Interest in pursuing a career in IT and willingness to learn Company Description Join our team at Surf Bar and embark on a journey of growth and innovation.
Role Description We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States. What You Will Do - Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved. - Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments. - Manage user accounts and access permissions using Active Directory and Microsoft 365. - Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting. - Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat. - Escalate complex or recurring problems to the right team with context included. Qualifications - At least 1 year of experience in IT support or a helpdesk role. - Hands-on experience with Windows and macOS. - Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow). - Basic understanding of networking: VPN, DNS, TCP/IP. - You can explain technical issues in plain language without making people feel bad for asking. - Comfortable working independently and staying on top of your queue without someone checking in constantly. Requirements - Salary: $25–$30/hour. Job Overview - Location: Remote. - Seniority Level: Junior.
• Serve as a member of the IT Support team handling user-submitted tickets across hardware, software, and access issues • Manage and fulfill IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices • Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues • Perform necessary software installations to support EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by external IT teams • Collaborate with clinical and administrative stakeholders to ensure proper and timely provisioning of EMR access • Assist with onboarding and offboarding tasks related to system access and device readiness across all platforms • Document processes, troubleshooting steps, and recurring issues for continuous improvement and knowledge sharing • Escalate complex issues to appropriate team members when necessary and follow up to ensure resolution
928more opportunities are still waiting for you.Log in now and take your next shot before someone else does.
Jamf, Cloud
