NTT DATA Services

Role Description We are seeking a skilled MuleSoft Production Support Engineer (L1/L2) with 4–6 years of experience in supporting and maintaining MuleSoft-based integration platforms in a production environment. The ideal candidate will be responsible for incident management, troubleshooting, monitoring, and ensuring the stability and availability of integration services. Experience with ServiceNow for ITSM processes is mandatory, while knowledge of Splunk for log analysis and monitoring will be considered an added advantage. Key Responsibilities: - Provide L1 and L2 support for MuleSoft APIs, integrations, and middleware components. - Monitor production environments and respond to incidents, alerts, and service requests within defined SLAs. - Perform initial triage, root cause analysis, troubleshooting, and resolution of integration issues. - Coordinate with development, infrastructure, and business teams for issue resolution and escalations. - Handle incident, problem, and change management activities using ServiceNow. - Participate in on-call support rotations and manage critical production incidents. - Monitor MuleSoft applications, APIs, and integration flows to ensure optimal performance and availability. - Analyze application logs, error reports, and system metrics to identify and resolve issues proactively. - Support deployment validation, smoke testing, and post-release monitoring activities. - Document recurring issues, known errors, and operational procedures. - Manage tickets, incidents, service requests, and change records through ServiceNow. - Ensure compliance with ITIL-based support processes and operational standards. - Prepare support reports, incident summaries, and operational dashboards. - Identify opportunities for automation and operational efficiency improvements. - Contribute to knowledge base articles, runbooks, and support documentation. - Collaborate with development teams to improve application stability and supportability. Qualifications - 4–6 years of overall IT experience with at least 3+ years of MuleSoft production support experience. - Hands-on experience supporting Mule 4 applications, APIs, and integration services. - Strong understanding of API-led connectivity and integration concepts. - Experience with Anypoint Platform, Runtime Manager, API Manager, and CloudHub/on-prem deployments. - Proficiency in troubleshooting MuleSoft applications, analyzing logs, and resolving production issues. - Experience working with ServiceNow for incident, problem, change, and service request management. - Good understanding of REST/SOAP APIs, XML, JSON, and web services. - Knowledge of Unix/Linux commands and basic scripting. - Familiarity with ITIL processes and production support best practices. - Strong analytical, problem-solving, and communication skills. Requirements - Experience with Splunk for log aggregation, monitoring, dashboard creation, and troubleshooting. - Knowledge of monitoring tools such as Dynatrace, AppDynamics, Grafana, or similar. - Understanding of CI/CD pipelines and deployment processes. - Experience supporting integrations across cloud and on-premise environments. - MuleSoft Developer or Platform certifications are a plus. Key Competencies - Incident Management - Production Monitoring - Root Cause Analysis (RCA) - ServiceNow Ticket Management - Stakeholder Communication - SLA Compliance - Problem Solving & Troubleshooting - Team Collaboration Education - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Benefits - The role requires flexibility to work in a 24x7 support model, including rotational shifts, weekends, and on-call support as required to ensure uninterrupted operation of business-critical MuleSoft integrations.

Role Description We are seeking an experienced Senior Product Manager to lead the strategy, development, and lifecycle management of enterprise software products, including AI-enabled solutions. This role partners closely with business and technology stakeholders to define product vision, prioritize features, and deliver innovative capabilities that align with business objectives. The ideal candidate combines strong product management expertise with a customer-centric mindset, data-driven decision making, and experience working within Agile environments. - Define and execute the product vision, strategy, and roadmap aligned with business objectives. - Partner with business stakeholders to identify opportunities, gather requirements, and translate business needs into product capabilities. - Own and prioritize the product backlog, balancing customer value, business priorities, and technical feasibility. - Develop user stories, acceptance criteria, and product documentation to support Agile delivery. - Collaborate with engineering, architecture, UX, QA, operations, and business teams throughout the product lifecycle. - Lead product discovery, feature prioritization, release planning, and continuous product improvement initiatives. - Monitor product performance using KPIs, analytics, and customer feedback to drive data-informed decisions. - Conduct market research, competitive analysis, and customer engagement to identify new product opportunities and enhancements. - Ensure products adhere to enterprise security, governance, privacy, and compliance standards. - Communicate product strategy, roadmap, priorities, and delivery progress to executive leadership and cross-functional stakeholders. - Support product launches, change management, user adoption, and ongoing enablement activities. Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline (or equivalent combination of education and experience). - 8+ years of experience in IT with a strong background in Product Management, Product Ownership, Business Analysis, or Solution Delivery. - 8+ years of experience managing enterprise software products throughout the full product lifecycle. - 6+ years of experience with: - Product strategy and roadmap development - Agile product management methodologies - Product lifecycle management - Stakeholder management - Requirements gathering and analysis - User story development - Product analytics and KPI tracking - Enterprise software delivery - Business process improvement - Cross-functional leadership - Strong understanding of Agile, Scrum, and modern product management best practices. - Excellent communication, presentation, negotiation, and stakeholder management skills. - Strong analytical, problem-solving, and decision-making abilities. - Experience working with geographically distributed, cross-functional teams. - Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud. Requirements - 2+ years of experience working with Artificial Intelligence (AI), Generative AI, Machine Learning, or Intelligent Automation solutions. - Experience delivering AI-enabled enterprise applications or digital transformation initiatives. - Working knowledge of Generative AI concepts, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI agents, and prompt engineering. - Understanding of Responsible AI, AI governance, enterprise AI security, and compliance considerations. - Product management certifications such as Certified Scrum Product Owner (CSPO), SAFe POPM, Pragmatic Institute, or equivalent. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.

Role Description We are currently seeking a Project Manager to join our team in Montgomery, Alabama. This can be a remote position with limited travel to the client’s site, 25% travel. The Project Manager will play a key role in the successful cutover and modernization of an MMIS to a cloud environment with major project enhancements. The Project Manager will be primarily responsible for the health of their cohort project. The Project Manager will be responsible for performing, delegating and managing the activities within the cohort project team, working closely with direct business partners and vendor teams. He/she will actively participate in the development and delivery of program and quality management services and associated deliverables. Job Responsibilities Include: - The Project Manager will work under the direct leadership of the PMO Program Manager. - Primary point of contact for vendor/cohort. - Responsible for the health and quality of the vendor/cohort project. - Responsible for keeping all phases of the vendor/cohort project on time. - Oversee daily activities of the vendor/cohort team including making assignments and maintaining control over the assignments, schedule, and performance of the project team members. - Develop and maintain a project schedule and monitor key milestones and deliverables. - Identify, manage and report on project risks and issues. - Perform review/assessment of project deliverables, project work products, and other activities necessary of an effective PMO team. - Assess project risk and evaluate the effectiveness of mitigation strategies applied. - Support NTT Project Management methodology, process and implementation guidance. - Assist with the development, maintenance, and execution of the Program Management Plan and Integrated Project Plans. - Monitor progress and quality against the established Project Management Plan. - Evaluate whether the Contractor work plans, including tools and resource allocations, are appropriate and reasonable in meeting project timeframes. - Participate in project activities and review and comment on essential project documents to ensure an effective project management process is consistent with approved project plans. - Monitor outcomes of project controlling activities such as risk identification and mitigation, issue resolution, budget status, change requests affecting scope, etc. - Prepare or contribute to status reports and agendas for weekly, bi-weekly, and monthly meetings. - Participate in and communicate organizational project strategy decisions. Qualifications - 8+ Years of experience running multiple concurrent projects. - 6+ Years of Medicaid Systems or operations project management experience. - 4+ Years of experience managing projects in their assigned area. - 3 – 5 years of Experience managing multi-vendor projects. - 3 - 5 years of strong hands-on experience with Microsoft Project. - 2 – 4 years of experience with Certification and CMS procurement requirements. - 1 - 2 years performing procurement work (developing RFIs/RFPs, vendor selection and evaluation, etc.). - Experience with Medicaid Information Technology Architecture (MITA) 3.0 including the maturity matrix and the Seven Conditions and Standards. - PMP or equivalent certification. - Bachelor’s degree in computer science, information systems or similar field or equivalent work experience. Preferred Skills - PMO Experience. - Working knowledge of Medicaid Transformation Initiative. - Familiarity with CMS Certification. - Experience with state IT system procurement process. - Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success. - Excellent problem-solving and customer service skills. - Experience with communications and presentations to executive management. - Experience with contract administration and vendor management. - Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors. - Strong interpersonal skills to build client rapport and develop/discipline/reward employees. - Ability to handle ambiguity and change. Requirements Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $101,400 - $211,250. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.

Role Description We are currently seeking a Utilization Review Medical Appeals Nurse - USRN to join our team in Manila, Quezon (PH-QUE), Philippines (PH). In this role, you will be responsible for: - Performing clinical reviews needed to resolve and process appeals by reviewing medical records and clinical data to determine medical necessity for services in accordance with policies, guidelines, and National Committee for Quality Assurance (NCQA) standards. - Preparing case reviews for Medical Directors by researching the appeal, reviewing applicable criteria, and analyzing the basis for the appeal. - Ensuring timely review, processing, and response to appeal in accordance with State, Federal and NCQA standards. - Communicating with providers, facilities and other departments regarding appeal requests. - Generating appropriate appeals resolution communication and reporting for the member and provider in accordance with company policies, State, Federal and NCQA standards. - Working with leadership to increase the consistency, efficiency, and appropriateness of responses of all appeal requests. - Partnering with interdepartmental teams to improve clinical appeals processes and procedures to prevent recurrences based on industry best practices. - Having a well-rounded knowledge of the policies and procedures for appeals processing, specifically for Medicaid and medical necessity review. - Using sound judgement, especially in non-routine appeals, to make decisions to keep the appeal process moving forward in accordance with contractual timeliness standards. - Maintaining files on individual appeals by gathering, analyzing and reporting verbal and written member and provider appeals. - Reviewing claim appeal for reconsideration and recommending approvals/denials based on determination level or preparing for medical review presentation. - Preparing case recommendations for medical review as necessary. Qualifications - 1-3 years of experience in processing appeals or utilization management. - US Registered Nurse (USRN) - Knowledge of utilization management process - Knowledge of NCQA, Medicaid regulations - Good communication (Demonstrate strong reading comprehension and writing skills) - Able to work independently, strong analytic skills - Required shift timings - US daytime - Can work remotely Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. - Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. - As a Global Top Employer, we have experts in more than 50 countries. - We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. - NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Role Description This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365. - All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. - Account specific training is conducted during day shift hours, regardless of assigned shift. - Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech. - Incidents may include, but are not limited to: - Workflow issues - Application errors - User access - Functionality - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner. - Responsible for driving resolution of incidents on a 24/7 desk. - Read text on computer screens for the duration of the shift. - Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks. - Ensure a quiet, private workspace with high speed, wired internet. - Travel up to 10% of the time, if required. - Lift up to 25 lbs. if needed for equipment setup. - Have a working cell phone for manager communication and Two-Factor Authentication. Qualifications - Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education). - Minimum of 1 year of technical troubleshooting experience. - High school diploma or equivalent required. Requirements - Experience in a call center environment. - Demonstrate a service philosophy in all interactions with clinicians and colleagues. - Effective communication and interpersonal skills. - Proficient typing and English language skills (both verbally and in writing). - Strong listening capabilities to fully understand caller’s needs / requests. - Exceptional ability to work optimally in a fast-paced environment. Benefits - Comprehensive benefits package starting from your first day of employment. - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.

Role Description We are seeking an Intermediate-Level Oracle DBA responsible for ensuring the availability, reliability, performance, and security of Oracle database environments supporting critical healthcare workloads. Key Responsibilities - Manage and administer Oracle database environments across development, test, and production - Perform database installation, configuration, upgrades, patching, and maintenance - Develop and maintain backup, recovery, and failover strategies to ensure business continuity - Provide logical and physical database administration support including storage and structure management - Monitor and optimize database performance and capacity - Perform SQL tuning, indexing, and performance optimization - Provide L2/L3 production support including incident, problem, and change management - Troubleshoot database and system-level issues and coordinate with vendors as needed - Implement database security, user access controls, and auditing - Ensure compliance with healthcare regulations such as HIPAA - Collaborate with data engineering, application, and infrastructure teams - Support data integration, migration, and modernization initiatives Qualifications - 6+ years of experience as a Database Administrator with strong Oracle experience - 6+ years of experience with SQL and PL/SQL skills with performance tuning expertise - 3+ years of experience with Oracle 11g/12c/19c or newer - 3+ years of experience with Oracle RAC, ASM, and Data Guard - 3+ years of experience with RMAN backup and recovery Requirements - Familiarity with Unix/Linux environments - Strong analytical and troubleshooting skills - Experience with Oracle Cloud, Azure, or AWS environments - Exposure to data modernization or migration programs - Experience with ETL tools such as Informatica or DataStage - Healthcare industry experience Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short and long term disability coverage - Paid time off - Employee assistance program - Participation in a 401k program with company match - Additional voluntary or legally-required benefits

Role Description We are currently seeking a Technical Project Manager (AI, MuleSoft) to join our team in Remote, Colima (MX-COL), Mexico (MX). - The TPM should be tech savvy and should have a fair knowledge of MuleSoft, possess certain AI skills, and have a fair knowledge of Automation. - Create, execute, and monitor program level communication, quality, and change management strategies. - Produce project documentation and project plans to team standards, and within the current project lifecycle standards, soliciting business sign off, governance, and action where appropriate. - Provide support and oversight of implementation through project completion. - Manage multiple project deadlines, budgets, margins, and contracted deliverables. - Facilitate regular meetings to review the current state of projects, issues, additional needs, and answer questions. - Develop and implement consistent and standardized processes and methodology. - Drive the intellectual content on engagements, serving as the lead professional and driving the highest quality of work. - Develop and maintain client relationships and seek out additional business development opportunities. - Ensure the team achieves performance and customer service metrics. Qualifications - Expert with 5+ years of experience. - Consulting experience is highly preferred. - Industry-specific consulting experience (AI, Automation, MuleSoft). - PMP/CAPM Certification. Requirements - Somebody who has prior experience working with US clients. - Excellent written and oral communication skills preferred. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. - We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. - Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. - As a Global Top Employer, we have experts in more than 50 countries. - We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. - NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Role Description We are seeking an Intermediate-Level Data Engineer & Data Modeler to focus on designing, building, and maintaining data pipelines and data models that enable scalable, high-quality data products across the organization. Key Responsibilities - Data Engineering & Pipeline Development - Design, build, and maintain ETL/ELT data pipelines for data ingestion and transformation - Develop data integration workflows to support enterprise analytics - Implement scalable data processing frameworks and automation pipelines - Monitor pipeline execution and ensure data availability and reliability - Data Modeling & Design - Design logical and physical data models to support business requirements - Define data structures, relationships, and schemas across domains - Develop standardized data layers (e.g., Bronze/Silver/Gold) - Collaborate with stakeholders on data mappings and business logic - Data Integration & Quality - Perform source-to-target mapping and transformation design - Implement data quality checks and validation rules - Maintain data lineage, metadata, and documentation - Support integration of enterprise data sources - Production Support & Optimization - Provide L2/L3 support for data pipelines - Monitor and optimize pipeline performance - Perform root cause analysis and issue resolution - Support job scheduling and error handling processes - Collaboration & Delivery - Work with data architects, analysts, and BI teams - Translate business requirements into technical solutions - Support data platform modernization initiatives - Participate in Agile processes such as sprint planning and code reviews Qualifications - 6+ years of experience in Data Engineering and/or Data Modeling - 6+ years of experience building and maintaining enterprise data pipelines - 6+ years of experience working with large, complex datasets Requirements - Strong SQL and data modeling expertise - Experience with ETL/ELT tools (Informatica, DataStage, ADF, etc.) - Experience with Python, Spark, or similar frameworks - Familiarity with platforms such as Snowflake, Databricks, or Azure Data Lake - Knowledge of pipeline orchestration and integration patterns Preferred Qualifications - Experience with Azure-based data platforms - Exposure to data governance and metadata management tools - Experience in healthcare or regulated environments - Experience supporting data modernization initiatives Key Success Metrics - Reliable and timely pipeline execution - High-quality data models supporting analytics - Improved data quality and reduced errors Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short and long term disability coverage - Paid time off - Employee assistance - Participation in a 401k program with company match - Additional voluntary or legally-required benefits

Role Description We are seeking an experienced and strategic Client Executive to join our Banking & Financial Services team. This leadership role is responsible for developing and growing executive relationships within major banking and financial services clients, serving as a trusted advisor to C-suite stakeholders, and driving business transformation through innovative technology solutions. The ideal candidate brings a strong combination of industry expertise, consultative sales leadership, account management excellence, and a proven track record of delivering revenue growth while helping clients modernize and transform their business. Responsibilities - Client Leadership & Relationship Management - Serve as a trusted advisor and strategic partner to senior banking and financial services executives. - Develop and maintain strong executive-level relationships across client organizations, including business and technology stakeholders. - Understand client business objectives, challenges, and opportunities to align NTT DATA solutions with strategic priorities. - Become the primary point of executive engagement for key client accounts and portfolios. - Business Growth & Account Management - Own and execute account growth strategies that drive revenue expansion, profitability, and client satisfaction. - Manage multi-million-dollar client portfolios with responsibility for forecasting, financial management, and P&L performance. - Identify new business opportunities across consulting, cloud, infrastructure, applications, cybersecurity, and managed services. - Lead account planning activities and develop long-term growth roadmaps aligned with client business goals. - Industry & Transformation Leadership - Leverage deep banking and financial services industry expertise to engage clients on digital transformation initiatives. - Guide discussions around modernization strategies, data and analytics, cloud migration, operational efficiency, customer experience, and emerging technologies. - Provide thought leadership on market trends, regulatory considerations, and technology innovation impacting financial institutions. - Help clients navigate complex transformation programs and technology investments. - Solution Development & Delivery Oversight - Collaborate with consultants, architects, delivery leaders, and practice teams to design tailored business and technology solutions. - Lead the development of client proposals, business cases, and solution strategies that address critical business challenges. - Ensure seamless coordination between sales, consulting, and delivery organizations to achieve desired client outcomes. - Support successful execution through appropriate governance frameworks, service-level agreements (SLAs), key performance indicators (KPIs), and performance scorecards. Qualifications - 12 years of experience in IT Services, Technology Consulting, or Digital Transformation environments. - 8 years of account leadership experience managing complex enterprise client relationships engaging and influencing senior business leaders/stakeholders and growing financial footprint. - 5 years of Banking or Financial Services industry experience managing large-scale client engagements and multi-million-dollar portfolios. - 8 years with enterprise technology solutions, including: - Cloud Computing and Migration - Infrastructure Services - Application Modernization - Cybersecurity and Risk Management - Data and Analytics Solutions - Ability to travel up to 40–50% as required. Preferred Qualifications - MBA or advanced business degree. - Previous experience within a leading consulting firm or advisory practice. - Knowledge of regulatory and compliance considerations impacting financial services organizations. Benefits - Opportunity to lead transformational initiatives for respected financial institutions. - Culture of innovation, collaboration, and continuous learning. - Work with industry-leading clients and technologies. - Influence business and technology strategy at the executive level. - Partner with highly skilled consultants, architects, and delivery experts. - Access ongoing professional development and career growth opportunities. - Help shape the future of banking and financial services through technology innovation.

Role Description - Processing of Professional claim forms files by provider - Reviewing the policies and benefits - Comply with company regulations regarding HIPAA, confidentiality, and PHI - Abide with the timelines to complete compliance training of NTT Data/Client - Work independently to research, review and act on the claims - Prioritize work and adjudicate claims as per turnaround time/SLAs - Ensure claims are adjudicated as per clients defined workflows, guidelines - Sustaining and meeting the client productivity/quality targets to avoid penalties - Maintaining and sustaining quality scores above 98.5% PA and 99.75% FA - Timely response and resolution of claims received via emails as priority work - Correctly calculate claims payable amount using applicable methodology/fee schedule Qualifications - 1-3 year(s) hands-on experience in Healthcare Claims Processing, Claims Adjustments - 2+ year(s) using a computer with Windows applications using a keyboard, navigating multiple screens and computer systems, and learning new software tools - High school diploma or GED - Previously performing in P&Q work environment; work from queue; remotely - Key board skills and computer familiarity – toggling back and forth between screens - Working knowledge of MS office products – Outlook, MS Word and MS-Excel - Must be able to work 8 am - 4:30 pm EST online/remote (training is required on-camera) - Effective troubleshooting where you can leverage your research, analysis and problem-solving abilities - Time management with the ability to cope in a complex, changing environment - Ability to communicate (oral/written) effectively in a professional office setting - High School Diploma Requirements - Amisys or Xcelys preferred