Freelance Latin America

• Answer incoming phone calls professionally and ensure clients feel welcomed and valued. • Route calls and messages to the appropriate team members following established procedures. • Conduct client intake and collect essential client information. • Manage calendars and schedule appointments for clients and prospective clients. • Follow up with clients to confirm appointments and provide updates on pending matters. • Collect and verify completed questionnaires, intake forms, and other required documentation. • Contact clients to obtain additional information needed to move matters forward. • Enter and maintain accurate client information in the firm's software and databases. • Update client records with communications, case progress, and ensure compliance with internal standards. • Prepare software-generated legal documents and organize digital files according to established procedures. • Review documents for formatting, pagination, headers, footers, and final quality before distribution. • Provide clients with secure access to their online client portal. • Participate in weekly team meetings and prepare status reports. • Assist with organizing and prioritizing daily and weekly workloads. • Coordinate client signing ceremonies, including scheduling notaries and witnesses for both in-person and virtual appointments. • Prepare standard client correspondence, including engagement letters, requests for information, non-engagement letters, and closing letters. • Perform additional administrative and client service duties as assigned.

Role Description We are seeking a highly organized and client-focused Legal Services Coordinator to join a professional services team dedicated to delivering exceptional client experiences. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with clients, and can manage multiple priorities while maintaining accuracy and professionalism. - Answer incoming phone calls professionally and ensure clients feel welcomed and valued. - Route calls and messages to the appropriate team members following established procedures. - Conduct client intake and collect essential client information. - Manage calendars and schedule appointments for clients and prospective clients. - Follow up with clients to confirm appointments and provide updates on pending matters. - Collect and verify completed questionnaires, intake forms, and other required documentation. - Contact clients to obtain additional information needed to move matters forward. - Enter and maintain accurate client information in the firm's software and databases. - Update client records with communications, case progress, and ensure compliance with internal standards. - Prepare software-generated legal documents and organize digital files according to established procedures. - Review documents for formatting, pagination, headers, footers, and final quality before distribution. - Provide clients with secure access to their online client portal. - Participate in weekly team meetings and prepare status reports. - Assist with organizing and prioritizing daily and weekly workloads. - Coordinate client signing ceremonies, including scheduling notaries and witnesses for both in-person and virtual appointments. - Prepare standard client correspondence, including engagement letters, requests for information, non-engagement letters, and closing letters. - Perform additional administrative and client service duties as assigned. Qualifications - Minimum of 3 years of office or administrative experience. - Previous law firm experience is not required. - Customer service, hospitality, or marketing experience is considered an asset. - Excellent verbal and written communication skills. - Friendly, professional, energetic, and client-focused demeanor. - Strong organizational and time management skills with the ability to handle multiple deadlines. - High attention to detail and commitment to accuracy. - Ability to work independently while collaborating effectively with a team. - Strong computer skills with the ability to quickly learn new software platforms. - Excellent problem-solving abilities with a proactive, solution-oriented mindset. - Professionalism, integrity, and a commitment to delivering exceptional client service. Requirements - Schedule: Monday through Friday | 8:00 AM – 5:00 PM EST Benefits - Competitive pay in US Dollars. - You'll get to work with some amazing, respected business professionals. - We really value and encourage input from our team members. - We offer different payment methods (Zelle, Face Bank, Binance). - You'll get paid every two weeks. - Birthday and work anniversary celebrations. - Alliances with many brands grant extra benefits to freelancers. - Weekly recreation dynamics that foster a healthy work environment. Before You Apply, Please Read: - These are professional roles with set schedules defined by the client. - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You will be part of the client’s team. - You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - Training may be required. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. - We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. - Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

Role Description We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments. - Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments. - Install, configure, and maintain Windows Server and other server platforms. - Develop and maintain automation scripts using programming languages to streamline IT operations. - Analyze and compare IT solutions to recommend the best technologies for customer environments. - Optimize and scale hardware and software infrastructure. - Install, configure, and maintain email services, DNS, and related network services. - Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl. - Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto. - Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies. - Create and maintain technical documentation and knowledge base articles using documentation platforms. - Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise. - Deliver exceptional customer service while resolving technical issues efficiently. - Continuously evaluate and improve existing systems, applications, and IT services. Qualifications - Proven experience providing Level 3 IT support in complex technical environments. - Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS. - Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems. - Experience with remote software deployment and endpoint management. - Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration. - Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms. - Strong knowledge of cloud infrastructure and server administration. - Experience using scripting or programming languages to automate administrative tasks. - Experience working with ticketing systems and technical documentation platforms. - Excellent customer service, communication, and problem-solving skills. - Relevant technical certifications are highly valued. Requirements - Schedule: Monday through Friday | 8:30 AM – 5:00 PM | Eastern Time (GMT -5:00) – US & Canada, Bogotá, Lima - Fully remote work environment - Stable, long-term collaboration - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern tools and professional processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Benefits - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. Company Description At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear: - Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

• Translate business briefs in English into clear technical plans, execution steps, and deliverables. • Work independently during the first 2–3 months, managing active data projects from raw data review to final dashboard delivery. • Design analytical data architectures, including dimensional models, star schemas, table relationships, and transformation strategies. • Build real-time or near real-time Power BI dashboards and reporting solutions for executive decision-making. • Develop advanced DAX measures and structure scalable Power BI semantic models. • Define, calculate, and validate KPI logic such as cost of goods, waste, loss index, profitability by product/client/period, cash flow, and operational KPIs. • Use Microsoft 365 tools to automate data intake, processing, and reporting workflows. • Assess which tools, licenses, and technical resources are required for each project and advise on the most efficient setup. • Review unstructured raw data files, identify inconsistencies, document gaps, and ask the right questions before moving forward. • Validate all figures before delivery, ensuring zero calculation errors in client-facing dashboards and reports. • Document assumptions, sources, formulas, data logic, workflows, and technical decisions for long-term maintainability. • Establish working standards such as file structure, naming conventions, Git workflow, and reusable project kickoff templates. • Support the future growth of the data team by helping onboard, delegate to, and supervise junior/intermediate profiles and additional support roles. • Provide technical mentoring, feedback, and quality control once the team expands.

• Build and manage ETL/ELT pipelines using tools such as n8n, Microsoft Power Automate, and SQL. • Connect data sources through REST APIs, including OAuth authentication, JSON parsing, and webhook management. • Query, clean, and manipulate data using SQL, including PostgreSQL or T-SQL. • Prepare and transform complex datasets using advanced Power Query / M and Python before they feed into analytical models. • Configure, monitor, and troubleshoot Power BI Gateway connections, refresh schedules, and pipeline errors. • Create stable API integrations with third-party platforms such as ERP, POS, CRM, Excel, and SharePoint systems. • Establish and follow standards for folder structures, API logging, documentation, Git workflows, branches, and pull requests. • Document integration architecture, pipeline flows, data sources, and troubleshooting procedures.

Role Description We are seeking a detail-oriented Marketing Coordinator to support the day-to-day implementation of marketing initiatives for a growing professional services organization. This role is ideal for someone who enjoys content creation, website management, social media execution, and maintaining structured marketing processes. The position offers an opportunity to contribute to a variety of marketing activities while developing valuable digital marketing skills. This is an execution-focused role, not a strategy or ownership one, making it perfect for someone who thrives on following established workflows. - Create, format, and publish approximately 4 blog posts based on established marketing plans. - Upload and manage blog posts in WordPress, including images, internal links, and basic SEO fields. - Refresh and update existing website content as directed. - Schedule and publish social media content using approved tools and templates. - Repurpose blog content into social media posts while maintaining brand consistency. - Execute LinkedIn outreach activities and support page growth initiatives. - Perform website updates, including content changes, image updates, and landing page creation. - Assist with backlink-building activities, directory submissions, and citation management. - Track backlink performance and identify broken or removed links. - Complete website updates and content changes based on client ticket requests. - Build and maintain quarterly marketing execution plans. - Update marketing scorecards and reporting dashboards with required performance data. - Monitor execution progress and flag issues when necessary. Qualifications - Experience working with WordPress, Waalaxy, Publer, and Semrush. - Proficiency with Canva or similar graphic design tools. - Experience managing LinkedIn marketing, including page growth and targeted outreach. - Basic understanding of content marketing principles. - Familiarity with SEO fundamentals and content optimization. - Strong attention to detail and ability to follow structured processes. - Ability to manage recurring tasks consistently and accurately. - Strong written communication and content formatting skills. - Experience in a marketing, content creation, or related role (1–3 years preferred). - Ability to work independently while following established workflows. Requirements - Schedule & availability: 8.00am to 12.00pm MST. This is a part-time position with potential of becoming a full-time position based on availability and performance. - Fully remote work environment. - Stable, long-term collaboration. - Clear scope of responsibilities and structured workflows. - Training and onboarding support. - Opportunity to work with international teams. - Exposure to modern tools and professional processes. - Supportive and collaborative work culture. - Opportunity for skill development and career growth. Benefits - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. Company Description At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

Role Description We are looking for a proactive, detail-driven MSP Dispatcher to keep operations moving, close open loops, and ensure tickets, quotes, renewals, and vendor follow-ups never sit idle. This role is ideal for someone who is warm and professional, but also confident enough to push technicians, clients, vendors, and leadership until tasks are fully completed. - Manage and monitor the Autotask ticket queue, ensuring tickets are assigned, updated, and documented properly. - Follow up with technicians, clients, and vendors to keep service requests and open items moving toward resolution. - Review time entries and ticket documentation to support accurate billing and invoicing. - Track and follow up on quotes, leads, and opportunities using Growably / GoHighLevel. - Coordinate scheduling for onsite visits, discovery calls, and client meetings. - Monitor contracts, renewals, licenses, subscriptions, and warranty expirations. - Coordinate with vendors and distributors regarding orders, renewals, and pricing requests. - Maintain operational reports and trackers for tickets, quotes, renewals, and pending decisions. - Drive accountability by ensuring tasks, requests, and follow-ups are completed on time. Qualifications - 1–3+ years of experience in an MSP or IT-services environment, ideally in service coordination, dispatch, or service-desk administration. - Hands-on experience with a PSA or ticketing system such as Autotask, ConnectWise, Halo, or similar. - Excellent written and spoken English with warm, professional, and clear communication. - Strong organization, prioritization, and follow-through. - Confident applying pressure, reminding others, and escalating when needed to get work completed. - Comfortable working independently in a remote, async-friendly environment. - Experience with Growably / GoHighLevel, HubSpot, Pipedrive, or ActiveCampaign is preferred. - Familiarity with Hudu, IT Glue, RMM platforms, Kaseya Quote Manager, QuoteWerks, ConnectWise Sell, QuickBooks Online, and Microsoft 365 is a plus. - Comfortable tracking renewals, licenses, vendor portals, and distributor coordination. - Experience supporting a founder, owner, or small-business leadership team is preferred. Benefits - Stable, long-term collaboration. - Clear scope of responsibilities and structured workflows. - Opportunity to take ownership of key operational processes. - Opportunity to work with international teams. - Exposure to modern MSP tools and professional processes. - Supportive and collaborative work culture. - Opportunity for skill development and career growth. Before You Apply, Please Read: - These are professional roles with set schedules defined by the client. - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - Training may be required. You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

Role Description We are looking for a Data Integration Specialist to build, optimize, and maintain automated data pipelines for a remote business intelligence environment. This role ensures operational and financial data from multiple systems arrives clean, structured, and reliably for reporting and analytics. - Build and manage ETL/ELT pipelines using tools such as n8n, Microsoft Power Automate, and SQL. - Connect data sources through REST APIs, including OAuth authentication, JSON parsing, and webhook management. - Query, clean, and manipulate data using SQL, including PostgreSQL or T-SQL. - Prepare and transform complex datasets using advanced Power Query / M and Python before they feed into analytical models. - Configure, monitor, and troubleshoot Power BI Gateway connections, refresh schedules, and pipeline errors. - Create stable API integrations with third-party platforms such as ERP, POS, CRM, Excel, and SharePoint systems. - Establish and follow standards for folder structures, API logging, documentation, Git workflows, branches, and pull requests. - Document integration architecture, pipeline flows, data sources, and troubleshooting procedures. - Hands-on experience with automation and ETL tools such as n8n and/or Microsoft Power Automate. - Strong understanding of REST APIs, JSON, OAuth2, and webhooks. - Advanced Power Query / M language skills. - Intermediate Python / pandas experience for ETL and data transformation. - Advanced SQL skills and solid knowledge of relational databases. - Experience with version control, code reviews, and structured technical documentation. - Strong attention to data integrity, accuracy, and reliable pipeline performance. - Ability to independently solve unstructured data, integration, or connectivity issues with a systems-thinking mindset. Schedule - Monday to Friday, 8:00 AM – 12:00 PM (EST) - Fully remote work environment - Stable, long-term collaboration with potential to scale - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern BI, analytics, and financial reporting processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Before You Apply, Please Read: - These are professional roles with set schedules defined by the client. - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - Training may be required. You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. - Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

Role Description We are looking for a Power BI Specialist to lead the business logic and analytical layer of a remote data platform for multi-site SMB reporting. This role transforms raw automated data into decision-ready financial and operational dashboards, with a strong focus on accuracy, business storytelling, and financial insight. - Translate ambiguous business briefs into clear analytical requirements, dimensional models, and Power BI-ready structures. - Design and maintain star schema models and semantic layers for financial and operational reporting. - Build advanced DAX measures for financial KPIs, including time intelligence, contribution margin, variance analysis, COGS, profitability, and margins. - Create executive dashboards and automated weekly management reports with clear business storytelling. - Audit source data and validate calculations before delivery to ensure high accuracy and quality. - Collaborate with data integration team members to define required table structures, views, and schemas. - Document business rules, formulas, assumptions, definitions, and reusable Power BI patterns. - Support future junior data roles through guidance, onboarding, and best-practice sharing as the team grows. Qualifications - Advanced Power BI experience, including data modeling, semantic layers, and RLS. - Expert-level DAX skills, including CALCULATE, variables, and time intelligence. - Strong financial and operations analytics background, with understanding of COGS, profitability analysis, contribution margin, and variance analysis. - Intermediate SQL skills to query, review, and validate data sources. - Strong attention to detail and a quality-control mindset with a low tolerance for calculation errors. - Ability to work independently in a startup-style environment and help build naming conventions, documentation standards, and workflows from scratch. - Excellent written English communication skills for documentation, business briefs, and reporting. - Fluent or professional English required. Requirements - Schedule: Monday to Friday, 8:00 AM – 12:00 PM (EST) - Fully remote work environment - Stable, long-term collaboration with potential to scale - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern BI, analytics, and financial reporting processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Benefits - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. Company Description At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear: - Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

- Review and process all scheduling requests received after business hours - Staff permanent and fill-in cases based on operational procedures - Ensure all cases are fully staffed before scheduled service start times - Manage incoming after-hours calls from patients, caregivers, and partners - Document all activities, updates, and unresolved issues accurately - Submit end-of-day reports summarizing calls, actions taken, and pending items - Communicate effectively with internal teams to ensure continuity of care - Escalate urgent or complex issues when necessary