• Define and govern enterprise architecture frameworks, standards, and reference architectures • Develop technology roadmaps aligned to business transformation objectives • Drive architecture governance, design reviews, and compliance adherence across programs • Lead end-to-end cloud migration programs (AWS, Azure, GCP) from legacy/on-prem systems • Drive application modernization initiatives, including monolith to microservices transformation and cloud-native refactoring • Architect and enable SaaS platforms with multi-tenancy, scalability, and security • Provide technical leadership across full-stack engineering teams

Role Description Centerbase is seeking an experienced and forward-thinking Head of IT (Operations) to lead the strategy, operations, and continual advancement of our internal technology environment. This role oversees corporate infrastructure, systems, networking, cloud environments, IT support, DevOps alignment, and security-minded operations—ensuring Centerbase’s environments remain secure, scalable, reliable, and aligned with organizational growth. This leader will guide a high-performing IT team, drive modernization initiatives, establish operational excellence, and partner closely with Security, Engineering, and Operations to support a highly technical, cloud-driven organization. The ideal candidate blends hands-on technical expertise with strategic vision and a passion for building resilient, high-quality systems that empower people to do their best work. Key Responsibilities - Infrastructure & Operations Leadership - Oversee the performance, reliability, and lifecycle management of Centerbase’s corporate infrastructure and systems. - Ensure high availability, disaster recovery readiness, and operational resilience across all environments. - Lead capacity planning, performance monitoring, and continuous optimization to support evolving business needs. - Champion modernization initiatives that improve scalability, security, and operational efficiency. - Cloud Strategy & Modernization - Develop and execute multi-year cloud adoption and migration strategies. - Lead hybrid and cloud transformation initiatives in partnership with Engineering and DevOps. - Design and implement scalable, secure cloud architectures aligned with Centerbase’s long-term platform and business goals. - Internal IT Systems & Corporate Technology - Own the internal IT ecosystem, including networks, servers, endpoints, productivity tools, and identity management. - Define and maintain IT policies, governance, standards, and operational procedures. - Drive automation, workflow optimization, and system integration efforts to improve the employee experience. - Manage role-based access controls, device lifecycle management, and onboarding/offboarding processes. - Security, Risk & Compliance - Partner with Security and Compliance teams to maintain alignment with SOC 2 and other industry standards. - Oversee vulnerability management, patching, configuration management, and secure infrastructure practices. - Support audit readiness, risk assessments, and ongoing policy enforcement across systems and operations. - Leadership & Strategic Planning - Lead, mentor, and develop a high-performing IT Infrastructure and Support team. - Build and execute roadmaps for infrastructure modernization, cloud initiatives, and internal IT transformation. - Collaborate across departments to understand business requirements and deliver secure, scalable solutions. - Manage IT budgets, vendor relationships, procurement, licensing, and contract negotiations. - Database & DevOps Partnerships - Provide oversight or strategic alignment for DBA functions to ensure performance, reliability, and data integrity. - Collaborate with DevOps teams to support CI/CD tooling, automation, observability, and operational readiness. - End-User Technology & Support - Oversee help desk operations to deliver timely, effective support to Centerbase employees and contractors. - Standardize endpoint management, hardware/software lifecycle practices, and enterprise configuration strategies. - Champion a customer-centric service culture that enables employees to work efficiently and effectively. Qualifications - 10+ years of progressive experience in IT infrastructure, systems engineering, operations, or related fields. - 5+ years leading and developing technical teams. - Deep expertise in: - Infrastructure operations & virtualization - Network architectures and security principles - Windows and Linux environments - Cloud platforms (Azure or AWS preferred) - Storage, backup, and disaster recovery technologies - Experience managing internal IT systems in a growing technology or SaaS organization. - Strong understanding of security frameworks, compliance requirements (SOC 2 preferred), and IT best practices. - Exceptional communication, leadership, and cross-functional collaboration skills. - Demonstrated ability to drive continuous improvement in a modern, fast-paced tech environment. Preferred Qualifications - Experience in SaaS, cloud-native, or high-growth software environments. - Background leading cloud migration or infrastructure modernization initiatives. - Familiarity with SOC 2, ISO 27001, or similar compliance frameworks. - Relevant certifications (ITIL, CISSP, CCNP, cloud certifications, or similar). - AWS Solution Architect certified Professional and AWS SecOps Engineer Certified. Benefits - Flexible PTO - 2 Company-Wide Mental Health Days - Parental Leave Programs - 401(k) with Company Match - Broad Equity Participation

Role Description GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. This role focuses on delivering outstanding customer service while assisting users with: - Mobile device setup - Application support - Login troubleshooting - Basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions This position is well-suited for transitioning service members participating in the Department of Defense (DoD) SkillBridge Program. GovCIO provides an opportunity for service members to gain hands-on experience in: - Enterprise IT support - Customer service operations - Healthcare technology support - Federal contract operations Success in this role requires strong technical knowledge, a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. Shifts (Eastern Time): - 8:00 am - 4:30 pm ET, M-F - 8:30 am - 5:00 pm ET, M-F - 9:00 am - 5:30 pm ET, M-F Qualifications - MILITARY SKILLBRIDGE OPPORTUNITY: GovCIO proudly supports the Department of Defense SkillBridge Program and welcomes applications from transitioning active-duty service members seeking civilian career experience prior to separation from military service. - Participants in the SkillBridge program may receive hands-on training and mentorship in: - IT Service Desk Operations - Technical Troubleshooting and Customer Support - ServiceNow Ticket Management - Mobile Device and Application Support - Incident Escalation Processes - Healthcare Technology Support - Remote User Support and Virtual Collaboration Tools - Federal Contract Operations and Performance Metrics - Professional Communication and Customer Experience Best Practices - SkillBridge participants will work alongside experienced service desk professionals in a structured learning environment designed to help build technical, operational, and customer service skills applicable to civilian IT support careers. Requirements - Military technical training, communications experience, customer support experience, or equivalent military occupational specialty (MOS/AFSC/Rate) experience may be considered in lieu of traditional technical support experience. - High school diploma required; associate degree or bachelor’s degree preferred. - Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). - Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. - Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). - Excellent customer service and communication skills (verbal and written). - Ability to handle confidential information (PHI/PII) with discretion and integrity. - Demonstrated reliability, punctuality, and consistent attendance. - Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. - Must be able to obtain and maintain a Public Trust Security Clearance. - Candidates must possess a valid state-issued REAL ID-compliant driver’s license or a valid U.S. passport to meet requirements for obtaining the required security clearance. - U.S. citizenship required. Benefits - Participation in the DoD SkillBridge Program strongly encouraged for transitioning service members. - Military experience in communications, cyber operations, information technology, medical support systems, or customer support environments is highly valued. - Experience operating in fast-paced, mission-critical environments with strong attention to detail and accountability. - Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. - Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. - Knowledge of medical terminology or prior experience in healthcare IT support. - Prior military service and/or experience working with or supporting the military and veteran community. Professional Qualities - Strong work ethic and accountability - Adaptability and willingness to learn new technologies and processes - Ability to operate effectively in structured, process-driven environments - Strong sense of mission focus, accountability, and service excellence - Ability to work effectively both independently and within a team environment - Effective time management and multitasking ability - Dependable, punctual, and customer-focused - Team-oriented with a collaborative mindset - Attention to detail and quality - Problem-solving and analytical thinking - Confident, calm, and clear communicator Posted Salary Range: USD $0.00 - USD $0.00 /Yr.

• Define and own the end-to-end technical architecture across data, AI, and platform domains • Work across a multi-squad, multi-domain engineering organisation • Define Architecture Decision Records • Lead cross-functional technical forums • Translate business goals into coherent, long-term engineering roadmaps • Scope spans cloud-native infrastructure, data platform architecture, AI/ML system design, API governance, and security and compliance including GDPR