• Manage 25-30 member relationships, participates in account planning with Gartner Leadership Client Managers and Account Executives • Assist members to achieve their Mission Critical Priorities by leveraging the appropriate Gartner assets • Leverage subject matter expertise to create service solutions for the members and multi-member accounts • Define and deliver innovative solutions by assessing member needs and developing a customized engagement plan in accordance with overall product strategy and deliverables • Define and conduct on-site briefings for clients at their location in support of key initiatives • Participate in all phases of the member lifecycle: pre-sale, on-boarding, relationship management, delivery, review, and renewal • Responsible for member retention and for contributing toward growth in the region through direct support of Gartner Sales in prospect cultivation, account plan development and value demonstration activities • Host and/or participating in periodic onsite member activities, including workshops, research analyst visits (where appropriate), round tables, and webinars (in collaboration with Gartner Research)

• Manage all IT incidents and service requests to completion. • Triage incidents, determine priority, and uphold SLA’s. • Utilize remote support tools to diagnose, troubleshoot and resolve end-user issues related to software, hardware, network, and peripherals. • User and group administration in Entra ID, including onboarding and offboarding. • Maintain accurate, timely, and comprehensive records of all incidents, requests, and actions taken in the IT ticketing system. • Collaborate with infrastructure and engineering teams to ensure smooth resolution of issues and a seamless user experience. • Assist with network-related issues, including connectivity, and Wi-Fi setups. • Uphold and enforce IT security policies and recommend enhancements as needed. • Design new and recommend improvements to existing user support processes.

• Assist in building and maintaining Squarespace websites for Kindle & Key Consulting and affiliated nonprofit organizations • Format website content, organize page layouts, and ensure mobile responsiveness • Research and select appropriate stock images and visual assets • Assist with website updates, testing, and ongoing improvements • Create social media graphics using Canva and approved templates • Draft captions and content for social media platforms • Research relevant hashtags, trends, and audience engagement opportunities • Schedule social media content using approved scheduling tools • Assist with maintaining a consistent brand presence across platforms • Research grant opportunities through public and private funding databases • Track grant deadlines, eligibility requirements, and funding amounts • Compile and maintain organized grant opportunity databases • Prepare summaries and research reports to support funding decisions • Assist with gathering supporting information for grant applications • Assist with administrative and project coordination activities • Support organization of digital files, project materials, and client information • Conduct research to support consulting projects and business development initiatives • Assist with special projects as assigned by leadership

• Serve as the senior escalation point for all L1 and L2 engineers • Design, deploy, and administer on-premises and hybrid server environments — Windows Server 2016 through 2025, HyperV. • Lead Microsoft 365 migrations end-to-end — mail, data, identity, and licensing — from scoping through cutover • Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration • Design and deploy Microsoft Azure environments — Entra ID, Intune, Defender • Configure and troubleshoot complex switching environments — VLANs, inter-VLAN routing, trunk and access ports • Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles from scratch • Own patch management and vulnerability review — assess weekly updates, lead emergency change processes through CAB when needed • Maintain and enforce security standards — firewall rule audits, VLAN segmentation, endpoint security, backup systems • Communicate directly with Australian clients in clear, professional English — own technical updates and expectation management throughout project delivery • Maintain thorough documentation in the team knowledge base — if you fix it, you document it