ABC Legal Services

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

Role Description The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings/month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling/contacting courts, as well as understanding how to use court dockets/websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails, and even live chats!) with the goal of getting documents back from court and into our server’s hands. - Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. - Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. - Work in Skye (in-house application) to process documents, add informative updates/notes and other data entry tasks with a high degree of accuracy. - Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. - Relay relevant, updated information from Courts to our process servers and customers as appropriate. - Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. - Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. - Perform other job-related duties as assigned. Qualifications - High school diploma / GED required. - Legal experience preferred. - Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service-oriented position. - Strong communication skills, both written and verbal. - Comfortable working and communicating effectively in a remote environment - using programs such as Teams/Zoom to make outbound calls, Teams for chats, Outlook for emails. - Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel, and Word + other programs such as online Faxes. - Document manipulation experience (PDFs). - Ability to perform repetitive data-entry tasks with accuracy. - Ability to read, write and speak English. - Quick learner and willing to learn and grow. Benefits - Health, Dental, Vision insurance - 401(k) with company matching - Paid time off - 7 Paid company holidays - 4 Floating holidays per year - Life Insurance and AD&D Insurance - Long Term Disability - Health Care Reimbursement Flexible Spending Account - Dependent Care Flexible Spending Account - EAP (Employee Assistance Program) - Pet Insurance Company Description ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Description We’re seeking a Data Scientist with hands-on experience in machine learning engineering and MLOps. In this role, you’ll own the full model lifecycle — from research and experimentation through deployment, monitoring, and iteration. You’ll work within our AWS SageMaker Studio environment and collaborate closely with engineering, operations, and product teams to deliver models that drive measurable business outcomes. Key Responsibilities - Develop, train, and evaluate machine learning models to solve business problems across operations, legal services, and marketing. - Own the full ML lifecycle: data preparation, feature engineering, model training, validation, deployment, and monitoring. - Build and maintain MLOps pipelines using AWS SageMaker Studio, including experiment tracking, model registry, and automated retraining workflows. - Partner with product and operations teams to translate business requirements into data science solutions. - Monitor deployed models in production, identify performance degradation, and drive continuous improvement. - Document methodologies, model performance benchmarks, and technical decisions for internal knowledge sharing. - Stay current with advances in ML and data science tooling, and advocate for best practices across the team. Qualifications - 3+ years of experience in data science or a closely related role, with demonstrated ML engineering and MLOps responsibilities. - Strong proficiency in Python for data science and ML development (pandas, scikit-learn, PyTorch or TensorFlow). - Hands-on experience with AWS SageMaker Studio for model development, training, and deployment. - Solid understanding of MLOps principles: model versioning, pipeline automation, drift detection, and production monitoring. - Experience with SQL and working with structured data in cloud data warehouses or relational databases. - Proven ability to translate complex data science findings into clear, actionable insights for non-technical stakeholders. - Strong self-direction and communication skills suited for a remote work environment. Requirements - Experience in the legal, collections, or financial services industry. - Background in targeted mail marketing, direct mail modeling, or customer segmentation. - Familiarity with AI coding agents and agentic development workflows (e.g., Claude, Copilot, Cursor, or similar tools). - Experience with propensity modeling, uplift modeling, or response prediction. - Exposure to LLM-based workflows or applied NLP in a production setting. - Data engineering experience with modern tooling such as Dagster, Airbyte, and dbt. - Familiarity with AWS data services including Glue, Lambda, Redshift, and Step Functions. Benefits - Fully remote position with flexible working hours. - Comprehensive health, dental, and vision insurance. - 401(k) with company match. - Paid time off and company holidays. - Opportunity to shape data science strategy at a growing, industry-leading company. Salary Range $110,000-$130,000 depending on experience.

• Answer inquires and resolve issues from process servers • Oversees distribution and dispatch of cases to process servers • Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled • Monitor process server status to ensure they are in good standing and able to accept and complete work • Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff • Collaborate with team members to find broken processes or inefficiencies in daily tasks • Resolves issues on task board in Skye

• Supervise and coordinate activities of the e-file teams to ensure optimal performance and productivity. • Develop and implement workflow strategies to improve efficiency and accuracy. • Set and monitor team Key Performance Indicators (KPIs) in alignment with departmental goals. • Provide leadership and development to team leads, including coaching, mentoring, and performance evaluations. • Manage department scheduling and delegate tasks to ensure coverage and timely task completion. • Collaborate with upper management to implement department strategies and process improvements. • Oversee hiring, onboarding, and training of new team members. • Handle performance management, including conducting reviews, managing corrective actions, and executing disciplinary measures as necessary. • Ensure compliance with all relevant company policies, procedures, and regulatory requirements.

• Review and file legal documents using internal systems and email • Participate in ongoing training to expand knowledge of industry and process • Investigate discrepancies as they arise • Complete additional projects as assigned

• Review and file legal documents using internal systems and email • Participate in ongoing training to expand knowledge of industry and process • Investigate discrepancies as they arise • Complete additional projects as assigned

• Review and file legal documents using internal systems and email • Participate in ongoing training to expand knowledge of industry and process • Investigate discrepancies as they arise • Complete additional projects as assigned