Healthcare pa' la Gente
Patient Support Specialist
Location
California
Posted
1 day ago
Salary
$26 - $29 / hour
Seniority
Junior
Job Description
Patient Support Specialist
Zócalo Health
• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling. • Complete short intake forms to accurately collect demographic, eligibility, and clinical information. • Schedule patient appointments based on availability, location, and provider match. • Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled). • Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times. • Follow scripts and workflows while maintaining flexibility to personalize each conversation. • Document all interactions thoroughly and accurately in the company’s EHR system. • Collaborate with team members to troubleshoot scheduling or communication issues. • Adhere to HIPAA and confidentiality standards when handling patient information. • Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance.
Job Requirements
- 1–2 years of experience in a contact center, customer service, or patient access role.
- Excellent verbal communication skills and comfort making or receiving high volumes of patient calls daily.
- Strong interpersonal and listening skills; ability to engage compassionately and build trust quickly.
- Ability to meet or exceed performance quotas in a structured environment.
- Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred).
- Bilingual (English-Spanish), both oral and written, is required. If you are not fully bilingual, please do not apply.
Benefits
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Generous PTO policy (up to 15 days per year for FT employees)
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
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