Wesco is a global wholesale distributor of communications, electrical, and utility solutions and supply chain services. As an employer, the company strives to f
Administrator - Customer Care
Location
United States
Posted
1 day ago
Salary
$19 - $29 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Administrator - Customer Care
Wesco
Role Description As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. - Performs daily required administrative functions in accordance to written process maps. - Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service. - Responds and acts on submittals within Sales Portal in specified time periods of request. - Performs timely and accurate completion of branch audit and compliance steps per established guidelines. - Maintains high level of organization of tasks between assigned branches. - Documents and submits individual task KPI data used for process improvement. - Assists Customer Care Manager in development and training of employees. - Researches tax and freight claims and runs credit memo when appropriate. - Works with Financial Services to clear claims. - Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies. - Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation. - Completes various branch reports such as tax reports and Wesnet security reports. Qualifications - High School Degree or Equivalent required; Associate’s degree preferred - Administrative experience - Ability to multi-task - Strong verbal and written communication skills - Strong computer skills, including in Microsoft Office - Ability to work in a team environment - Attention to detail Requirements - This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. - For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. - For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Benefits - Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Company Description At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Kundenbetreuung, Buchhaltung, Datev – Steuerfachangestellter, Fachwirt
BuchhaltungsButlerDie schnellste Buchhaltungssoftware für kleine Unternehmen.
• Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce - und SaaS-Bereich verstehst und passende Lösungen ableitest • Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen • Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln • Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie
• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email. • Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Maintain accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.
Remote Coordinator of Reservations and Customer Service
ConsultwithtrayIf you are proactive, organized, and passionate about delivering a polished client experience, we encourage you to apply.
Role Description Estamos ampliando nuestro equipo remoto y buscamos personas responsables para apoyar la coordinación y planificación de viajes para clientes. El puesto de Coordinador Remoto de Reservas y Atención al Cliente se enfoca en brindar asistencia en reservaciones, coordinación de itinerarios y atención continua al cliente dentro de un entorno profesional 100% remoto. Se ofrece capacitación estructurada y acompañamiento continuo. No es indispensable contar con experiencia previa en la industria de viajes; sin embargo, se valorará experiencia en atención al cliente, hospitalidad o ventas. Debe ser ciudadano/a o contar con autorización de trabajo en EE.UU., Reino Unido, Australia, México, España o Latinoamérica. Responsibilities - Apoyar a los clientes con la reserva de vuelos, hoteles, cruceros y paquetes vacacionales personalizados. - Comunicarse de manera profesional por correo electrónico, teléfono y chat en línea. - Investigar destinos, ofertas y opciones de viaje según las necesidades y presupuesto de cada cliente. - Preparar itinerarios de viaje personalizados y cotizaciones simples. - Resolver dudas sobre reservas y brindar soluciones de forma rápida y eficiente. - Mantener actualizados los datos de los clientes y los registros de reservas. - Asistir a sesiones virtuales de capacitación opcionales y mantenerse al día con las tendencias de viajes y promociones de proveedores. Qualifications - Excelentes habilidades de comunicación e interpersonales. - Actitud amable y profesional con gran atención al detalle. - Persona autónoma, organizada y capaz de trabajar de manera independiente. - Confianza en el uso de computadoras, correo electrónico y herramientas en línea. - Experiencia previa en viajes, hotelería, ventas o servicio al cliente es un plus, pero no es obligatoria. Technical Requirements - Laptop o computadora de escritorio. - Conexión estable a internet de banda ancha. - Teléfono inteligente para comunicación y actualizaciones. - Espacio de trabajo tranquilo, adecuado para conversaciones con clientes. Benefits - Trabajo 100% remoto desde cualquier lugar. - Horario flexible que se adapta a tu estilo de vida. - Acceso a beneficios y descuentos exclusivos en viajes. - Capacitación completa y apoyo continuo. - Ambiente de equipo amigable y colaborativo.
VistA Transition SME
GovCIOGovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.
Role Description GovCIO is seeking a VistA Transition Subject Matter Expert (SME) to support the Department of Veterans Affairs (VA) Health Portfolio. The VistA Transition SME serves as a senior technical resource responsible for analyzing, planning, coordinating, and executing activities supporting the transition of legacy VistA applications during Electronic Health Record Modernization (EHRM) deployments. This position is fully remote within the United States, with core business hours from Monday through Friday, 8:00 AM–5:00 PM Eastern Time. Periodic weekend support is required during EHRM deployment and cutover events. - Analyze VistA applications, package functionality, menus, HL7 interfaces, tasked jobs, security keys, and user access to assess transition impacts and modernization requirements. - Present educational content and technical findings to project leadership and stakeholders. - Conduct VistA application usage analysis using enterprise reports, Grafana dashboards, and other data sources to identify trends and support transition decisions. - Develop implementation playbooks, VistA Usage Evaluation (VUE) Reports, supporting documentation, and transition recommendations. - Support site readiness, cutover, deployment, and post-implementation validation activities, including review of application activity, interfaces, and menu usage. - Present technical findings and recommendations to project leadership, stakeholders, and implementation teams. - Ensure the quality, accuracy, and completeness of implementation deliverables, technical documentation, and peer work products. - Recommend transition improvements based on VistA usage analysis, operational findings, and customer feedback. - Contribute to continuous improvement of VistA transition processes, methodologies, and best practices. Qualifications - Bachelor's degree in Engineering, Computer Science, Systems, Business, or a related scientific or technical discipline. - Fifteen (15) or more years of work experience. - Ten (10) years of additional relevant experience may be substituted for the required degree. - U.S. Citizenship required. - Ability to obtain and maintain a Public Trust clearance. - Project Team oriented mindset with excellent written and oral communication skills with good decision-making, interpersonal skills. - Strong written and verbal communication, analytical, collaboration, and problem-solving skills. - Experience working with geographically dispersed teams in a remote and Agile environment. - Ability to work independently, conduct technical research, and develop recommendations with minimal supervision. - Extensive experience with VistA menu structures, security keys, user access management, provisioning processes, and access restriction activities. - Experience supporting VistA patch analysis and implementation activities. - Experience analyzing VistA usage data, reports, and operational metrics to identify trends, impacts, risks, and recommendations. - Experience gathering, documenting, and translating business and technical requirements into actionable recommendations and deliverables. - Experience leading geographically dispersed teams in a remote environment. - Collaboration: Working closely with other teams, such as development, engineering, and project management, to support the delivery of solutions. - Ability to work independently and conduct research with minimal guidance and supervision. - Experience within a large Enterprise Health IT environment, specifically with VA. - Familiar with Identity and Access Management, and Health Share technologies. Preferred Skills and Experience - Experience supporting Department of Veterans Affairs (VA) VistA systems in enterprise or multi-site environments. - Experience supporting Department of Veterans Affairs healthcare IT programs and Electronic Health Record Modernization (EHRM) initiatives. - Knowledge of Identity and Access Management (IAM), HealthShare technologies, and enterprise healthcare environments. - Strong analytical, problem-solving, research, and troubleshooting skills. - Strong written and verbal communication skills, including the ability to develop technical documentation, executive briefings, presentations, and stakeholder communications. - Demonstrated ability to lead complex initiatives and provide technical guidance to analysts, technical writers, and cross-functional teams while working independently. Clearance Required - Ability to obtain and maintain a Suitability/Public Trust clearance. Posted Salary Range USD $135,000.00 - USD $145,000.00 /Yr.
