Patriot Software

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!) • Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Continuously expand your knowledge of the software, new features, and accounting and payroll best practices. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Handle sensitive customer information securely and follow the company’s data protection protocols. • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.

Let Us Introduce Ourselves We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy. What We Believe In Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters. Our team lives by six core values that guide how we work, build, and serve: - Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value. - Lead With Speed: We move fast, take smart risks, and stay ahead by acting boldly. - Don’t Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience. - Create a Better Us: We simplify, automate, spend wisely, and continuously improve. - Follow The Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree. - Grow, Be a Leader: We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team. If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here. Summary: - Job Title: Engagement Representative l - Job Status: Seasonal (June 1 - September 1, 2026) - Location: 100% remote - Compensation: Hourly (Non-Exempt), No Commission - Position Type: Seasonal - Pay Range: $20.00 per hour - Shift: 10 am - 7 pm ET What You’ll Be Doing: Looking for meaningful, short-term work this season? This role offers a reliable flat rate—no commissions, no pressure. You'll have real conversations with prospective customers, helping them explore whether our accounting and payroll software is the right fit. Integrity guides every interaction: if the software doesn't yet do what a customer needs, you'll pass that feedback along to our team and, with their permission, reconnect if things change. - Contact potential customers and follow up with leads to discuss how Patriot’s software can benefit their business. - Make connections with customers by providing personalized customer service via phone, live online chat, or email (no robots here!). - Guide new customers through the initial setup process. - Use knowledge of Patriot’s accounting and payroll software to answer customers’ questions. - Be an internal customer advocate to help influence product development and new features. - Constantly learn and expand on your software knowledge, our new features, and accounting and payroll skills. - Work with a team to help solve customer problems and highlight the value of our software. Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You’ll Need: - High School Diploma, GED, or equivalent - 1-2+ years of inside customer sales experience (SaaS preferred) - Exceptional customer service skills, including strong verbal and written communication. - Proficient with technology, with the ability to quickly learn and adapt to new software and tools, including AI. - Able to work independently while effectively collaborating with team members through remote and in-person interactions, including attending meetings as needed. - Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols. - Strong attention to detail with the ability to accurately document customer interactions in a timely manner. - Efficiently manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats. This role requires the ability to perform these tasks in a timely manner while maintaining a professional and efficient workflow. - Able to use strong problem-solving skills and think quickly on your feet. - This role requires sitting or standing for extended periods (8+ hours) while working on a computer. - Consistent, Reliable High-Speed Internet Access - Dedicated, quiet workspace free from distractions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location & Commitments - Seasonal position (June 1 - September 1, 2026), 100% remote - Open to candidates legally eligible to work in the United States - Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C. - Core hours: 10 am–7 pm EST, Monday–Friday - Some flexibility is required during busy seasons or critical “right-now” moments Equal Opportunity Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex. More Reasons to Love Patriot Great products start with great people—which is why we invest in our team so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits that help our team thrive inside and outside of work. Learn more about our opportunities and benefits on our Careers page. Are you ready to take the next step in your career? -- Ready to take the next step in your career? We’d love to meet you. Privacy Notice To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application. Use of AI in the Hiring Process Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws. AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience. By submitting your application, you acknowledge the following: AI Usage - AI may analyze an applicant's video, including facial expressions, as part of assessing position fit. - AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries. On-Camera Video Interviews - All interviews are conducted via video with cameras on to maintain compliance and security standards. - Patriot is a camera-on company for all video interactions. Photo Capture for Security - If selected to interview, you may be asked to provide or have a photo captured. - This photo is used only to verify that the same candidate is present throughout all interview stages. - Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete. Privacy & Data Use - Any photos are used solely for candidate verification. - Geolocation tools may be used only to verify your location and ensure interview integrity. - All geolocation use is limited to security and compliance needs and follows all applicable privacy laws.

• Review new payroll direct deposit applications to identify potential fraud and ensure compliance with regulatory requirements. • Investigate risk triggers to determine appropriate next steps and mitigate potential threats. • Monitor and review suspicious accounts to detect unusual or fraudulent activity. • Examine bank statements and supporting documentation to verify authenticity. • Validate customer identities by reviewing and confirming government-issued photo IDs. • Accurately document and manage reported fraud cases from initial report through resolution. • Assist with internal and external audits by providing thorough and accurate documentation. • Act as a subject matter expert for internal development teams to support the implementation of new features and workflows. • Review and resolve potential OFAC matches to ensure compliance with federal regulations.

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!) • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Become an expert in understanding our customers' needs, identifying opportunities to fill product gaps, and generating innovative ideas to expand our market share and enhance the customer experience. • Drive growth in our retail channel by owning the customer onboarding experience, providing onboarding, free setup assistance, and support from retail sign-up to account completion • Respond to inquiries, address complaints, and resolve issues, focusing on customer satisfaction and protecting our company's brand. • Conduct outreach to customers to ensure the completion of the onboarding and setup process. • Collaborate with your team to develop resources that promote customer engagement and enhance the overall customer experience. • Handle sensitive customer information securely and follow the company’s data protection protocols. • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.

Let Us Introduce Ourselves We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy. What We Believe In Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters. Our team lives by six core values that guide how we work, build, and serve: - Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value. - Lead With Speed: We move fast, take smart risks, and stay ahead by acting boldly. - Don’t Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience. - Create a Better Us: We simplify, automate, spend wisely, and continuously improve. - Follow The Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree. - Grow, Be a Leader: We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team. If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here. Summary: - Job Title: Engagement Representative l - Job Status: Full Time - Location: 100% remote - Compensation: Hourly (Non-Exempt), No Commission - Position Type: Direct Hire, note, this is not a contract role - Pay Range: $20.00 per hour - Shift: 10 am - 7 pm ET What You’ll Be Doing: Earn a consistent, reliable income; no commission structure. This SaaS sales role focuses on building genuine, long-term relationships with prospective customers. You’ll guide potential customers through our accounting and payroll software, ensuring it meets their needs without overpromising—integrity is at the heart of all we do. If the software doesn’t currently offer a needed feature, you’ll submit feedback to our team and, with permission, follow up if it’s developed in the future. - Contact potential customers and follow up with leads to discuss how Patriot’s software can benefit their business. - Showcase our software to potential customers by providing demos via video call. - Make connections with customers by providing personalized customer service via phone, live online chat, or email (no robots here!). - Guide new customers through the initial setup process. - Use knowledge of Patriot’s accounting and payroll software to answer customers’ questions. - Be an internal customer advocate to help influence product development and new features. - Constantly learn and expand on your software knowledge, our new features, and accounting and payroll skills. - Work with a team to help solve customer problems and highlight the value of our software. Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You’ll Need: - High School Diploma, GED, or equivalent - 1-2+ years of inside customer sales experience (SaaS preferred) - Exceptional customer service skills, including strong verbal and written communication. - Proficient with technology, with the ability to quickly learn and adapt to new software and tools, including AI. - Able to work independently while effectively collaborating with team members through remote and in-person interactions, including attending meetings as needed. - Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols. - Strong attention to detail with the ability to accurately document customer interactions in a timely manner. - Efficiently manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats. This role requires the ability to perform these tasks in a timely manner while maintaining a professional and efficient workflow. - Able to use strong problem-solving skills and think quickly on your feet. - This role requires sitting or standing for extended periods (8+ hours) while working on a computer. - Consistent, Reliable High-Speed Internet Access - Dedicated, quiet workspace free from distractions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location & Commitments - Full-time, direct-hire, 100% remote role - Open to candidates legally eligible to work in the United States - Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C. - Core hours: 10 am–7 pm EST, Monday–Friday - Some flexibility is required during busy seasons or critical “right-now” moments Equal Opportunity Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex. More Reasons to Love Patriot Great products start with great people—which is why we invest in our team so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits that help our team thrive inside and outside of work. Learn more about our opportunities and benefits on our Careers page. Are you ready to take the next step in your career? -- Ready to take the next step in your career? We’d love to meet you. Privacy Notice To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application. Use of AI in the Hiring Process Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws. AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience. By submitting your application, you acknowledge the following: AI Usage - AI may analyze an applicant's video, including facial expressions, as part of assessing position fit. - AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries. On-Camera Video Interviews - All interviews are conducted via video with cameras on to maintain compliance and security standards. - Patriot is a camera-on company for all video interactions. Photo Capture for Security - If selected to interview, you may be asked to provide or have a photo captured. - This photo is used only to verify that the same candidate is present throughout all interview stages. - Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete. Privacy & Data Use - Any photos are used solely for candidate verification. - Geolocation tools may be used only to verify your location and ensure interview integrity. - All geolocation use is limited to security and compliance needs and follows all applicable privacy laws.

Let Us Introduce Ourselves We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy. What We Believe In Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters. Our team lives by six core values that guide how we work, build, and serve: - Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value. - Lead With Speed: We move fast, take smart risks, and stay ahead by acting boldly. - Don’t Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience. - Create a Better Us: We simplify, automate, spend wisely, and continuously improve. - Follow The Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree. - Grow, Be a Leader: We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team. If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here. Summary: - Job Title: Customer Support Representative I - Job Status: Full Time - Location: 100% remote - Compensation: Hourly (Non-Exempt) - Position Type: Direct Hire, note, this is not a contract role - Pay Range: $20.00/hour - Shift: 10:00 AM - 7:00 PM ET, Monday - Friday Do you love solving problems and have a passion for helping others? Are you looking for a fast-paced environment where you have the freedom to challenge the status quo and the opportunity to exceed expectations daily? Then our Customer Support Representative may be the position for you. This position requires fast learning, sleuth-like skills at times, and an unflappable positive attitude. What You’ll Be Doing: - Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!) - Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries. - Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. - Continuously expand your knowledge of the software, new features, and accounting and payroll best practices. - Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. - Handle sensitive customer information securely and follow the company’s data protection protocols. - Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions. - Offer guidance and support to customers regarding new product features and software functionality. Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You’ll Need: - Previous experience in customer service, with strong communication skills, both verbal and written. - Self-motivated and able to work independently in a fast-paced environment for approximately 80% of the day, effectively managing tasks without constant supervision. - Proficient with technology, with the ability to quickly learn and adapt to new software and tools. - Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols. - Strong attention to detail with the ability to accurately document customer interactions in a timely manner. - Efficiently manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats. This role requires the ability to perform these tasks in a timely manner while maintaining a professional and efficient workflow. - This role requires sitting or standing for extended periods (8+ hours) while working on a computer. - Consistent, Reliable High-Speed Internet Access - Dedicated, quiet workspace free from distractions Nice to Have: - Working knowledge of USA-based payroll and payroll tax - Experience with CRM software - Familiarity with payroll or accounting software Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location & Commitments - Full-time, direct-hire, 100% remote role - Open to candidates legally eligible to work in the United States - Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C. - Core hours: 10:00 AM - 7:00 PM ET, Monday–Friday - Some flexibility is required during busy seasons or critical “right-now” moments Equal Opportunity Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex. More Reasons to Love Patriot Great products start with great people—which is why we invest in our team so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits that help our team thrive inside and outside of work. Learn more about our opportunities and benefits on our Careers page. Are you ready to take the next step in your career? -- Ready to take the next step in your career? We’d love to meet you. Privacy Notice To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application. Use of AI in the Hiring Process Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws. AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience. By submitting your application, you acknowledge the following: AI Usage - AI may analyze an applicant's video, including facial expressions, as part of assessing position fit. - AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries. On-Camera Video Interviews - All interviews are conducted via video with cameras on to maintain compliance and security standards. - Patriot is a camera-on company for all video interactions. Photo Capture for Security - If selected to interview, you may be asked to provide or have a photo captured. - This photo is used only to verify that the same candidate is present throughout all interview stages. - Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete. Privacy & Data Use - Any photos are used solely for candidate verification. - Geolocation tools may be used only to verify your location and ensure interview integrity. - All geolocation use is limited to security and compliance needs and follows all applicable privacy laws.

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!) • Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Continuously expand your knowledge of the software, new features, and accounting and payroll best practices. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Handle sensitive customer information securely and follow the company’s data protection protocols. • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.

• Define and communicate a clear product vision for payroll that aligns with Patriot’s mission and business goals • Ensure upcoming work is clearly defined and aligned with both short-term delivery goals and long-term product direction • Engage directly with customers to understand how payroll impacts their business operations today • Define and track success metrics to evaluate payroll features and strategic initiatives • Build a strong understanding of Patriot Software’s payroll operations, compliance responsibilities, and cross-functional workflows • Stay ahead of payroll regulations, tax changes, and industry trends • Use AI tools to work more efficiently

• Shape the future of Patriot’s Payments & Risk products by improving payment flows, reducing fraud, and strengthening compliance. • Operate at the intersection of systems, data, and customer experience. • Collaborate with engineering, design, and operations to build backend improvements, internal tools, and customer-facing features. • Build deep expertise across six areas that shape Patriot’s Payments & Risk strategy. • Define upcoming work, collaborate on solutions that balance customer experience, compliance, and operations. • Engage with customers and internal teams to understand how payment timing, reliability, and risk decisions affect their experience. • Analyze payment performance, fraud patterns, identity workflows, and risk thresholds. • Learn Patriot’s risk posture, financial operations, fraud processes, KYC, and BSA/AML requirements. • Stay current on payment technologies, fraud trends, regulatory changes, and settlement expectations. • Use AI to accelerate research, analysis, planning, and drafting, and help identify high-value opportunities for AI-driven improvements in payments, fraud detection, and operations.

• Design, build, and run reliable, scalable infrastructure with a strong platform engineering and SRE mindset. • Lead platform engineering initiatives using Kubernetes (EKS), Helm, and Infrastructure as Code. • Design and operate CI/CD platforms and deployment strategies to enable safe, low-risk releases. • Build and maintain strong observability foundations, including metrics, logging, alerting, and dashboards tied to service health. • Design, build, and operate scalable, secure AWS infrastructure, including VPCs, subnets, routing, NAT, VPNs, and Transit Gateway. • Own and evolve cloud networking and connectivity architecture, ensuring secure, reliable, and performant communication between services. • Configure and manage Cloudflare to support edge security (including WAF, DDoS protection, and rate limiting), optimize CDN performance and caching strategies, and handle DNS and traffic management. • Actively participate in incident response, root cause analysis, and blameless post-mortems to drive durable corrective actions. • Strengthen security and compliance across infrastructure, including IAM, network security, container security, and SOC2 alignment. • Define and improve service reliability through SLIs, SLOs, and error budgets. • Reduce operational toil through automation and standardized platform patterns. • Identify and drive cost optimization, including cloud and network egress efficiency. • Mentor engineers and contribute to a collaborative, high-performance engineering culture.