Role Description GovCIO is seeking a VistA Transition Subject Matter Expert (SME) to support the Department of Veterans Affairs (VA) Health Portfolio. The VistA Transition SME serves as a senior technical resource responsible for analyzing, planning, coordinating, and executing activities supporting the transition of legacy VistA applications during Electronic Health Record Modernization (EHRM) deployments. This position is fully remote within the United States, with core business hours from Monday through Friday, 8:00 AM–5:00 PM Eastern Time. Periodic weekend support is required during EHRM deployment and cutover events. - Analyze VistA applications, package functionality, menus, HL7 interfaces, tasked jobs, security keys, and user access to assess transition impacts and modernization requirements. - Present educational content and technical findings to project leadership and stakeholders. - Conduct VistA application usage analysis using enterprise reports, Grafana dashboards, and other data sources to identify trends and support transition decisions. - Develop implementation playbooks, VistA Usage Evaluation (VUE) Reports, supporting documentation, and transition recommendations. - Support site readiness, cutover, deployment, and post-implementation validation activities, including review of application activity, interfaces, and menu usage. - Present technical findings and recommendations to project leadership, stakeholders, and implementation teams. - Ensure the quality, accuracy, and completeness of implementation deliverables, technical documentation, and peer work products. - Recommend transition improvements based on VistA usage analysis, operational findings, and customer feedback. - Contribute to continuous improvement of VistA transition processes, methodologies, and best practices. Qualifications - Bachelor's degree in Engineering, Computer Science, Systems, Business, or a related scientific or technical discipline. - Fifteen (15) or more years of work experience. - Ten (10) years of additional relevant experience may be substituted for the required degree. - U.S. Citizenship required. - Ability to obtain and maintain a Public Trust clearance. - Project Team oriented mindset with excellent written and oral communication skills with good decision-making, interpersonal skills. - Strong written and verbal communication, analytical, collaboration, and problem-solving skills. - Experience working with geographically dispersed teams in a remote and Agile environment. - Ability to work independently, conduct technical research, and develop recommendations with minimal supervision. - Extensive experience with VistA menu structures, security keys, user access management, provisioning processes, and access restriction activities. - Experience supporting VistA patch analysis and implementation activities. - Experience analyzing VistA usage data, reports, and operational metrics to identify trends, impacts, risks, and recommendations. - Experience gathering, documenting, and translating business and technical requirements into actionable recommendations and deliverables. - Experience leading geographically dispersed teams in a remote environment. - Collaboration: Working closely with other teams, such as development, engineering, and project management, to support the delivery of solutions. - Ability to work independently and conduct research with minimal guidance and supervision. - Experience within a large Enterprise Health IT environment, specifically with VA. - Familiar with Identity and Access Management, and Health Share technologies. Preferred Skills and Experience - Experience supporting Department of Veterans Affairs (VA) VistA systems in enterprise or multi-site environments. - Experience supporting Department of Veterans Affairs healthcare IT programs and Electronic Health Record Modernization (EHRM) initiatives. - Knowledge of Identity and Access Management (IAM), HealthShare technologies, and enterprise healthcare environments. - Strong analytical, problem-solving, research, and troubleshooting skills. - Strong written and verbal communication skills, including the ability to develop technical documentation, executive briefings, presentations, and stakeholder communications. - Demonstrated ability to lead complex initiatives and provide technical guidance to analysts, technical writers, and cross-functional teams while working independently. Clearance Required - Ability to obtain and maintain a Suitability/Public Trust clearance. Posted Salary Range USD $135,000.00 - USD $145,000.00 /Yr.

Role Description As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include: - Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues. - Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it. - Effectively using all available technology tools and resources to resolve fan inquiries. - Developing/maintaining a general knowledge of client’s products and services. Qualifications - High school diploma or GED. - Ability to type 30+ words per minute. - 1+ year of customer service experience. - Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills. - Efficient in website/digital navigation and interaction. - Strong knowledge of and passion for sports. - Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment. - Proficient in Microsoft programs. Requirements - A quiet and distraction-free, secure place to work. - Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems). Benefits - Competitive hourly rates, paid training and PTO - be sure to ask about our Global Flexible Vacation Policy! - Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment. - Additional pay incentives as well as monthly rewards & recognition programs. - Medical, dental and vision benefits. - Advancement opportunities – 80% of our frontline leaders have been promoted from within. - Employee Discounts. - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.

• Process incoming content editing requests: emails, tickets, hotel profiles, messages in corporate chats; • Prepare and proofread texts for product team projects; • Ensure the relevance and accuracy of hotel information: text descriptions, service details, photos, room categories, accommodation conditions, and payment and cancellation policies; • Maintain and update the hotel tax database: correct and add taxes at the hotel and regional level, work with tax documentation; • Monitor and update geodata: revise and correct information about hotel locations and geographic objects.

• Collaborate with the Head of Customer Experience on team growth, development, and results - always balancing service quality with team wellbeing • Understand what drives each team member, and remove the blockers that hold them back, so the team performs at its best • Deliver clear, timely, and constructive coaching and feedback to the Quality & Training, Disputes, and Reputation Management teams • Monitor and present weekly reports on department KPIs and individual performance, communicating insights that drive decisions • Proactively work on continuous improvement strategies and peak-season scaling plans • Go beyond issue resolution - identify opportunities to surprise customers and turn routine interactions into memorable moments • Guide your team through difficult customer situations and step in to manage escalations directly when needed • Own team projects from start to finish - set direction, remove blockers, and guide your direct reports to deliver • Identify workflow inefficiencies, update SOPs, and champion process improvements that make the team faster and smarter • Support the evaluation and implementation of tools and platforms that improve team effectiveness • This is a full-time role working CET hours, typically 9AM to 5PM or similar.