Role Description
As a Sr. Supervisor of Professional Services for Axon’s Interview Room team, you’ll lead the people and programs that deploy secure interview capture—including fixed and mobile solutions—into agency environments and connect them to Axon Evidence and the broader Axon ecosystem. You’ll build and scale a high-performing delivery organization, strengthen execution with customers and partners, and help agencies modernize how interviews are recorded, stored, and used in investigations—all in service of Axon’s mission to protect life and accelerate justice.
What You’ll Do
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Location: Remote in the U.S within 1 hour of an airport. Must be able to travel up to 50%
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Direct Reports: 8-9 individual contributors
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Lead, coach, and develop a Professional Services team accountable for Interview Room deployments—including fixed and mobile solutions—from discovery through go-live and steady-state handoff.
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Own delivery quality for Interview Room programs: site readiness, installation coordination, configuration, validation, training, and integration with Axon Evidence and adjacent Axon products.
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Define and continuously improve scalable delivery playbooks, governance, and controls appropriate for sensitive interview and digital evidence workflows.
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Own inventory and asset lifecycle management for Interview Room programs, including forecasting, allocation, staging, tracking, returns, and RMA coordination with internal teams.
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Partner with Supply Chain, Procurement, and Operations on material availability, constraints, substitutions, and expedites to protect customer timelines and program commitments.
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Manage third-party performance (installers, integrators, subcontractors, and strategic vendors), including statements of work, SLAs, onboarding, audits, and issue resolution.
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Serve as an escalation point for complex technical, contractual, or site issues; drive timely mitigation and preserve customer trust.
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Collaborate with Sales, Customer Success, and Support to deliver a coherent customer journey from sale through implementation and post go-live support.
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Establish and monitor KPIs such as on-time delivery, installation quality, capacity/utilization, customer satisfaction, inventory accuracy, and partner SLA adherence.
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Partner with Product and Engineering to align field execution with roadmap priorities and provide actionable feedback from customer deployments.
Qualifications
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Bachelor’s degree in Business, Engineering, Operations, Computer Science, or a related field; or equivalent experience
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7+ years in Professional Services, field operations, or technical program delivery, including people leadership experience
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Proven success delivering complex technology to public safety or other regulated, evidence-centric customers; familiarity with Interview Room, interview recording, and/or Axon Evidence workflows is a strong plus
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Demonstrated ownership of inventory and asset management, demand/capacity planning, logistics coordination, and vendor or third-party performance (SLAs, SOWs, audits, remediation)
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Leadership skills with a track record of building, coaching, and retaining high-performing teams; exceptional communication, negotiation, and stakeholder management with customers, third parties, and internal partners
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Robust problem-solving skills and the ability to manage multiple projects and priorities in a fast-paced environment.
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Experience partnering across Sales, Product, Engineering, Customer Success, Support, Supply Chain, and Procurement to deliver complex programs end-to-end
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Technical fluency with hardware deployments, cloud/SaaS platforms, and integrations relevant to interview capture and digital evidence (including Axon Evidence ecosystem concepts)
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A valid driver’s license is required and must be maintained throughout employment.
Benefits
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Competitive salary and 401k with employer match
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Discretionary paid time off
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Paid parental leave for all
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Medical, Dental, Vision plans
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Fitness Programs
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Emotional & Mental Wellness support
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Learning & Development programs
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And yes, we have snacks in our offices
