Axon

Role Description The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body-worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon’s technologies to transform their operations. What You’ll Do - Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre-sale and post-sale to support successful product implementation and adoption. - Participate in pre-sales activities, including: - Sales presentations and solution demonstrations. - Responding to RFPs and RFIs. - Assisting in the creation of deployment plans. - Supporting product Test and Evaluations. - Plan, coordinate, and execute post-sale program implementation for Axon’s Evidence.com, body-worn camera products, AI solutions, and associated services packages. - Conduct customer site assessments to evaluate requirements and implementation readiness. - Ensure proper setup and functionality of equipment, such as body-worn camera systems, to meet operational needs. - Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curriculums. - Collaborate closely with Sales, Product, and Customer Operations teams to: - Address and document customer feature requests and issues. - Offer valuable feedback to drive product improvements. - Ensure high levels of customer satisfaction and program success. - Assist customers in developing comprehensive agency-wide deployment plans. - Champion Axon’s mission to transform training and operational efficiency through innovative solutions like AI solutions and Evidence.com. - Perform other duties as assigned. Qualifications - Bachelor’s degree or equivalent knowledge and experience. - Experience implementing and/or leading an Axon body-worn camera program. - Experience with training, project management, and resource tracking. - Experience with SAAS sales or support. - Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SAAS. - Knowledge of professional service provision with a technical or weapons-related customer base. - Understanding of software and/or hardware, testing, and implementation. - Understanding and conversant about company solutions and products’ strengths, weaknesses, opportunities, and threats. - Willingness to travel weekly throughout North America, with potential for international travel. - Experience working with law enforcement or military sales. - Ability to work effectively, add value as a team member, and assume leadership roles within a team. - Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills. - Ability to teach and mentor team members as required. - Willingness to take ownership of accounts and account-related actions. - Proven ability to coordinate across various groups and functional teams. - Ability to perform tasks with little or no supervision. - Demonstrated ability to implement, drive, track, and report on projects. - Ability to apply solutions, technology, and products to business opportunities. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices

• Achieve mastery of all Axon technologies and products • Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account • Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner • Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic • Provide tier-2 technical support • Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting • Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances • Develop relationships with key partners to support growth within the customer account • Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement • Maintain customer confidence, especially in high-pressure situations • Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary • Report, as needed, to various agency locations to ensure project timelines and objectives are being met • Support customer deployment activities, implementation planning, product adoption, and operational readiness • Deliver customer training related to relevant Axon products, workflows, and integrations • Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

• Drive Growth: Amplify revenue and market share in targeted public safety agencies, prioritizing customer satisfaction. • Build Relationships: Develop and deepen relationships with clients, using these connections to boost revenue. • Strategize: Formulate and implement robust account strategies, working alongside our team to present irresistible value propositions. • Engage & Manage: Keep a close watch on client engagement, managing accounts to spot and seize growth opportunities, while ensuring stellar service delivery. • Champion Satisfaction: Excel in understanding client needs, advocating for unparalleled customer service. • Market Insight: Offer valuable insights into market trends and competitor movements to our leadership, influencing our strategic direction. • Lead Engagements: Navigate challenging procurement processes using creative thinking while working alongside customers to realize efficient contract timelines. • Stay Informed: Keep abreast of industry developments, guiding our sales strategies and market positioning with informed precision.

• Drive Growth: Amplify revenue and market share in targeted public safety agencies, prioritizing customer satisfaction. • Build Relationships: Develop and deepen relationships with clients, using these connections to boost revenue. • Strategize: Formulate and implement robust account strategies, working alongside our team to present irresistible value propositions. • Engage & Manage: Keep a close watch on client engagement, managing accounts to spot and seize growth opportunities, while ensuring stellar service delivery. • Champion Satisfaction: Excel in understanding client needs, advocating for unparalleled customer service. • Market Insight: Offer valuable insights into market trends and competitor movements to our leadership, influencing our strategic direction. • Lead Engagements: Navigate challenging procurement processes using creative thinking while working alongside customers to realize efficient contract timelines. • Stay Informed: Keep abreast of industry developments, guiding our sales strategies and market positioning with informed precision.

Role Description We are seeking a driven and results-oriented Inside Sales Representative (ISR) to play a crucial role in our company’s growth within the U.S. public safety market. This pivotal role focuses on expanding our presence and building strong relationships within the PSAP (Public Safety Answering Points) ecosystem, helping to significantly grow our revenue and customer base. As an ISR, you will manage the full sales cycle—from outbound prospecting and lead qualification to running demos and closing deals. This role is ideal for a high-energy, strategic thinker with a strong sales foundation who is eager to make a meaningful impact on both our company’s trajectory and the safety of communities across the country. What You’ll Do - Full-Cycle Sales: Own the entire sales process, including prospecting, qualification, discovery, demos, negotiation, and closing. - Prospecting & Outreach: Conduct outbound outreach through calls, emails, LinkedIn, and other channels to generate new business opportunities. - Lead Qualification: Identify and qualify prospects based on defined criteria to ensure strong product fit. - Pipeline Management: Maintain an organized, accurate pipeline and forecast within Salesforce or other CRM tools. - Product Demos: Deliver compelling product demonstrations and communicate value to a variety of stakeholders. - Collaboration: Partner closely with marketing and sales leadership to refine messaging, develop campaigns, and optimize conversion throughout the funnel. - Continuous Learning: Stay informed on industry trends, competitive landscapes, and best practices to continuously sharpen your sales approach. Qualifications - 2–4 years in inside sales or full-cycle closing roles, ideally within SaaS or technology. - Clear, engaging verbal and written communication skills with the ability to influence and build rapport quickly. - Comfortable handling objections, navigating complex conversations, and improving based on feedback. - Proficient with CRM systems (Salesforce, HubSpot), sales automation tools, and LinkedIn Sales Navigator. - Thrives in a collaborative, high-velocity environment. - Demonstrated enthusiasm for sales, relationship-building, and hitting (or exceeding!) revenue targets. Requirements - Excellent organizational and time management skills. - A results-driven mindset with a strong commitment to exceeding goals. - Ability to adapt and thrive in a fast-moving startup environment. Benefits - Competitive salary and 401k with employer match. - Discretionary paid time off. - Paid parental leave for all. - Medical, Dental, and Vision plans. - Fitness Programs. - Emotional & Mental Wellness support. - Learning & Development programs. - And yes, we have snacks in our offices.

Role Description We are looking for an empathetic and results-driven Account Executive to play a crucial role in our company's growth within the United States' public safety market. This pivotal role is centered on expanding our influence and capturing new relationships within the PSAP (Public Safety Answering Points) market, aiming to dramatically increase our revenue and client base. This position is tailored for a strategic thinker with a robust sales background, eager to make a meaningful impact on our growth and the safety of communities. What You’ll Do - Drive Growth: Amplify revenue and market share in targeted public safety agencies, prioritizing customer satisfaction. - Build Relationships: Develop and deepen relationships with clients, using these connections to boost revenue. - Strategize: Formulate and implement robust account strategies, working alongside our team to present irresistible value propositions. - Engage & Manage: Keep a close watch on client engagement, managing accounts to spot and seize growth opportunities, while ensuring stellar service delivery. - Champion Satisfaction: Excel in understanding client needs, advocating for unparalleled customer service. - Market Insight: Offer valuable insights into market trends and competitor movements to our leadership, influencing our strategic direction. - Lead Engagements: Navigate challenging procurement processes using creative thinking while working alongside customers to realize efficient contract timelines. - Stay Informed: Keep abreast of industry developments, guiding our sales strategies and market positioning with informed precision. Qualifications - 7+ years of experience in SaaS, high-growth tech, public safety, and software sales, with a strong record of consistently exceeding targets. - Skilled at navigating complex sales cycles involving multiple stakeholders and large contract values. - Strategic and analytical in approach—experienced in building account plans, managing pipelines, and closing enterprise deals. - Excellent communicator, comfortable working with senior decision-makers, technical buyers, and cross-functional teams. - Self-motivated and adaptable in fast-moving environments; thrives without close supervision. - Willing to travel 50+% for in-person meetings, relationship-building, and deal progression. - Nice to have: Experience within public safety sales and/or knowledge of NG9-1-1, CAD, call-handling systems, or other public safety technologies. Additional Requirements - Ability to travel within the region to meet with clients and understand their needs firsthand. - A proactive approach to learning and professional development in the public safety technology landscape. Work Location This is a fully remote Field Account Executive position based in the Central Region of the United States. This role requires > 50% travel within an assigned land-and-expand territory spanning multiple states across the Central Region. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, and Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Pay Transparency The base salary for this role is between $120,000 - $150,000, with $280,000 - $300,000 in on-target earnings at 100% quota attainment and uncapped commission. Our compensation plan is intentionally designed for attainability while rewarding exceptional performance above goal. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

• You develop a deep technical understanding of Axon’s Air products and technology offerings in order to sell into domestic law enforcement agencies throughout your territory • You will partner with the broader Axon sales team as a functional expert on the Air program, to sell Air as a specific offering • You leverage Google alerts, RFP requests, and other sources to generate leads and pursue opportunities • You are customer centric - you know the customer's business and workflows, can develop a proper contact network within assigned accounts, and establish relationships to drive overall customer happiness • You develop and execute account strategy by collaborating with the team to deliver stronger and more impactful value propositions • You will make forecast predictions, update management of accounts in a timely fashion, collect intelligence on competitor activity, and give feedback to marketing for continual improvement • You track customer activity in Salesforce and other internal systems to execute on account strategy and identify additional opportunities

Title: Business Solutions Architect: Finance Systems Location: Seattle United States Job Description: Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We pursue society's most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other. Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you'll take ownership and drive real change. You'll grow constantly as you solve meaningful problems for a mission that matters at a company where you matter. Your Impact Join Axon's Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon's Finance Systems portfolio. This role owns delivery and ongoing product management for critical finance platforms that support close, consolidation, revenue recognition, compliance, and financial reporting. In the near term, you will lead two high-visibility initiatives: the implementation of Axon's Finance & Accounting Consolidation platform and a major RevStream upgrade. Over time, you will operate as the product owner for assigned finance systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across Finance. You will partner closely with Finance, Accounting, Revenue Operations, Tax, IT, Engineering, and Enterprise Architecture. You own what gets delivered and why; technical teams own how it is built. What You'll Do Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship. Reports to: Director, BSA Direct Reports: None Product & Program Leadership - Serve as the Product Manager and Delivery Lead for Axon's Finance Technology ecosystem, including consolidation, revenue management, close automation, financial reporting, and enterprise finance platforms. - Lead the end-to-end implementation and modernization of Finance Systems, including requirements analysis, solution design, technical roadmap development, platform configuration, data migration, testing, deployment, and post-production support. - Own the Finance & Accounting Consolidation platform implementation, including business process design, financial data modeling, hierarchy management, integration requirements, security model definition, and system adoption. - Drive technical delivery of RevStream upgrades and revenue systems enhancements, ensuring compliance with ASC 606 revenue recognition requirements and integration with enterprise ERP and reporting platforms. - Translate complex accounting, finance, tax, and regulatory requirements into detailed functional specifications, technical requirements, user stories, acceptance criteria, and implementation plans. - Partner closely with Engineering, Enterprise Architecture, Data Engineering, and third-party vendors to design scalable solutions, manage technical dependencies, and ensure platform performance and reliability. - Lead User Acceptance Testing (UAT), System Integration Testing (SIT), release management, cutover planning, and production deployment activities. - Evaluate system architecture, platform capabilities, integration patterns, and technical tradeoffs to support long-term scalability and maintainability. - Ensure GAAP, statutory reporting, tax, Pillar 2, consolidation, and revenue recognition requirements are embedded within system designs, data structures, controls, and reporting frameworks. Product Ownership & Governance - Serve as Product Owner for assigned Finance Systems, accountable for roadmap prioritization, platform strategy, system health, and ongoing optimization. - Establish governance processes for finance master data, chart of accounts structures, financial hierarchies, metadata management, security roles, and data quality controls. - Collaborate with Solution Architects and Engineering teams to define integration strategies, API requirements, data flows, and technical architecture decisions across finance platforms. - Drive enterprise-wide data governance initiatives supporting financial reporting accuracy, audit readiness, and regulatory compliance. - Define and monitor system KPIs including performance, scalability, adoption, data integrity, and operational efficiency metrics. - Identify and implement automation opportunities leveraging workflow technologies, business rules engines, integrations, and analytics platforms to improve operational efficiency and internal controls. - Support technical troubleshooting, root-cause analysis, and resolution of complex finance system issues impacting business operations. - Communicate technical recommendations, implementation strategies, risks, dependencies, and tradeoffs to Finance, IT, and executive leadership teams. What You Bring - Bachelor's or Master's degree in Information Systems, Computer Science, Software Engineering, Finance, Accounting, Business Analytics, Engineering, or a related field, or foreign equivalent. - 8+ years of experience in Finance Systems, Enterprise Applications, Product Management, ERP/EPM implementations, Business Systems, or related technical disciplines. - Deep expertise in financial close, consolidation, revenue recognition, reconciliations, statutory reporting, and financial systems architecture. - Demonstrated experience leading large-scale Finance Systems implementations involving system configuration, integrations, data migrations, testing, and production deployments. - Experience with enterprise finance platforms such as OneStream, Oracle EPM, Workiva, BlackLine, RevStream, Hyperion, Anaplan, or similar technologies. - Strong understanding of enterprise application architecture, relational data models, data governance frameworks, and systems integration concepts. - Experience partnering with Engineering, Data Engineering, Enterprise Architecture, and cross-functional business stakeholders to deliver complex enterprise solutions. - Technical proficiency with ERP and analytics platforms including D365 Finance & Operations, Snowflake, Power BI, Sigma, SQL, and enterprise reporting technologies. - Strong product management capabilities, including roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, release planning, and phased delivery execution. - Ability to analyze complex technical and business requirements and translate them into scalable system solutions. - Ability to operate independently on ambiguous, high-impact initiatives while balancing strategic priorities and delivery timelines. - Strong communication skills and executive presence, with the ability to present technical recommendations, business cases, and tradeoffs to senior stakeholders. - Collaborative, outcome-driven mindset with a passion for continuous improvement, automation, and operational excellence. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. Base Pay Range $142,500-$228,000 USD Don't meet every single requirement? That''s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work.

• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. • As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. • You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. • As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

• own securing technical wins and influencing purchasing decisions by architecting solutions leveraging Axon’s ecosystem that deliver value in alignment with customers’ business and technical requirements • build deep relationships with executive and technical stakeholders as a trusted technical advisor throughout the Enterprise customer journey, from early discovery and solution design through executive alignment and deal closure • identify and architect high-value, industry-leading solutions by uncovering customers’ emerging operational needs and next-generation desired outcomes • deliver detailed, data-driven customer feedback and insights to influence product roadmap prioritization and market fit • establish collaborative partnerships across Sales, Product, Engineering, Professional Services, and Customer Success to accelerate the business, mature processes, and foster strong teamwork • strengthen team performance by documenting and sharing best practices and domain expertise, as well as continuously sharpening your craft