Remote Client Services Representative Jobs in the US

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Client Experience Associate

Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Client Services Representative7 hours ago

Full Time Remote Mid LevelTeam 501-1,000

Role Description Working under direct supervision of the Client Experience Manager, the Client Experience Associate handles basic, entry level administrative tasks associated with simple product client orders and client quotes. The Associate role includes: - Entering basic data for simple quotes, repetitive orders, client standards, and returns. - Assisting the Client Experience Specialist in monitoring the daily Open Order Report. - Responding timely to client requests regarding order tracking and simple pricing requests from clients with already established system pricing. - Assuring departmental processes are performed in compliance with applicable Sarbanes-Oxley controls where applicable. Key responsibilities include: - Responding timely to client requests and prompt placement of basic simple orders within company procedural guidelines to meet the client’s SLA. - Understanding shipment cutoff times for all major distribution partners and carriers. - Proactively communicating to clients on order placements including order ETA and back order information at time of order placement. - Escalating cost changes/EOL to Sales Operations Advisor or account manager. - Providing timely basic quotes for simple velocity products, within 4 hours, based on direction from the account manager or Client Operations Specialist. - Assisting with quotes for accounts with established pricing. - Providing administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders. - Researching open orders and providing ETA information to clients in a report format. - Entering and updating order information in the system for all team members to access. - Using established tools to provide the customer with any one-off or scheduled report. - Escalating any complex requests on open orders or reports to another team member. - Working with management on any request that falls outside the scope of any existing report. - Responding to client email requests for tracking, serial numbers, packing slips, and other inquiries. - Initiating the returned merchandise process and educating the client on the RMA creation. - Entering RMA in the system and escalating all RMA requests to Customer Service. - Performing all other duties or special projects as assigned. Qualifications - Less than 1 year of work experience to qualify for the role. - 4 years of total work experience to be fully proficient. Requirements - Basic Microsoft Office skills to include Outlook, Word, and Excel for creating and using spreadsheets. - Basic understanding of the anatomy of a desktop/laptop with the ability to understand customer needs. - Ability to complete on-the-job training in client operations and inside sales support within the first two months of hire. - Articulate with the ability to express oneself clearly and professionally in written and oral communication. - Good listening skills with the ability to receive information completely and understand what is being said. - Quick study with the ability to master a situation or learn new things with minimum direction or training. - Organized state of mind with the ability to respond timely to requests and track orders. Benefits - Progressive and competitive compensation. - 401k plans. - Medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package including vacation, sick time, Wellness, and Volunteer Time Off days.

View details: Client Experience Associate

United States

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Client Services Representative II

First Student

Caring for students is our first priority.

Client Services Representative9 hours ago

Full Time Remote SeniorTeam 10,001+Since 1999H1B Sponsor

Company Site LinkedIn

• Main point of contact for clients regarding routing, student information, school schedules • Manage compliance and scheduled trips with drivers • Generate and review reports on trip counts and billing concerns • Build and maintain client relationships

View details: Client Services Representative II

Pennsylvania

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Client Service Consultant

Circana

Client Services Representative17 hours ago

Full Time Remote SeniorTeam 5,001-10,000H1B No Sponsor

Company Site LinkedIn

• Serve as the primary client service contact for the Broker and Military clients • Own day-to-day service execution across assigned accounts • Support ongoing maintenance and growth initiatives • Ensure data accuracy and consistency through regular quality checks • Engage clients to understand business objectives and priorities • Collaborate cross-functionally across analytics, technology, and delivery teams • Provide subject matter expertise on tools and processes • Contribute to continuous improvement initiatives

View details: Client Service Consultant

United States

$80K - $100K / year

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Senior Client Services Executive

US Claro

⭕️ Managed IT Services provider delivering scalable solutions with layers of security and global expertise.

Client Services Representative17 hours ago

Full Time Remote SeniorTeam 201-500Since 1990

Company Site LinkedIn

• Support/back up the CSE, Senior CSC and CSC responsibilities • Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports • Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients • Conduct Client training (Client Portal Site, Navi-Claim, etc.) • Assist with escalated member/Client issues requests • Identify and present Client opportunities to improve costs, service and health • Contract maintenance and performance • Lead or support internal department and corporate projects • Travel to Client sites • Provide mentoring to the coordinator levels and CSEs • Other duties as assigned

View details: Senior Client Services Executive

Alaska + 12 more

$96.5K - $118.4K / year

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Practice Lead - Utilities, Energy, & Home Services

TDS Global Solutions

Client Services Representative19 hours ago

Full Time Remote Lead

Company Site

Role Description TDS Global Solutions is looking for a dynamic Practice Lead to oversee our Utilities, Energy, & Home Services division. This role is pivotal in providing strategic leadership, driving business growth, and delivering tailored solutions to clients in these key sectors. The Practice Lead will collaborate across sales, delivery, and operations to ensure service excellence and innovative solutions that address the evolving needs of utility, energy, and home services customers. - Develop and execute strategic plans to grow the Utilities, Energy, & Home Services practice. - Act as a subject matter expert on industry trends, regulations, and market challenges. - Lead and mentor a team of professionals within the practice, fostering knowledge and performance excellence. - Partner with sales and marketing to generate business opportunities and support client engagements. - Oversee project delivery ensuring high-quality outcomes and client satisfaction. - Build and maintain strong relationships with key clients and stakeholders. - Monitor competitive landscape and adapt strategies to maintain a competitive edge. Qualifications - Minimum 8 years of experience in the utilities, energy, or home services sectors. - Demonstrated leadership experience in managing teams or business practices within BPO, consulting, or related industries. - Strong understanding of industry regulations, technologies, and customer expectations. - Proven ability to develop and implement strategic growth plans. - Excellent client relationship management and communication skills. - Experience collaborating cross-functionally with sales, operations, and delivery teams. - Bachelor’s degree required; advanced degree preferred. - Ability to manage multiple projects and priorities in a fast-paced environment.

View details: Practice Lead - Utilities, Energy, & Home Services

United States

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Personal Services Coordinator

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Client Services Representative20 hours ago

Full Time Remote Mid Level

Role Description Our remote client experience team is continuing to expand, and we're looking for motivated individuals to join us as Personal Services Coordinators. In this position, you'll support clients by helping organize travel plans, oversee booking-related details, and provide ongoing assistance to help ensure every experience is handled smoothly and efficiently. This opportunity is ideal for individuals who enjoy communication, organization, and assisting others in a flexible remote environment. Candidates with backgrounds in customer service, hospitality, scheduling, retail, administration, or support services are encouraged to apply. No prior travel industry experience is necessary, as training and mentorship are included. What You'll Do - Work with clients to review travel interests, timelines, and vacation goals - Coordinate travel services including resorts, flights, cruises, transportation, tours, and activities - Research pricing, availability, and package options through approved booking resources - Manage itinerary organization, confirmation details, and reservation tracking - Respond to client questions and provide support through email, phone, and digital messaging platforms - Assist with booking revisions, travel updates, and post-booking follow-up communication - Keep client records accurate and updated within internal systems - Stay informed on destination highlights, supplier promotions, and current travel offers - Attend virtual onboarding sessions, ongoing trainings, and development workshops Qualifications - Strong communication and customer interaction skills - Ability to stay organized while handling multiple responsibilities - Comfortable working independently in a remote setting - Basic knowledge of online systems, email platforms, and computer applications - Reliable internet service and professional communication habits - Positive attitude with willingness to learn new tools and processes - Interest in client coordination, hospitality, travel services, or administrative support - Must be at least 18 years of age - Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions Benefits - Fully remote work environment - Flexible scheduling opportunities - Step-by-step onboarding and training resources - Ongoing mentorship and skill development support - Access to travel supplier platforms and booking systems - Eligibility for travel-related perks, discounts, and incentive programs - Long-term growth potential within a supportive remote organization

View details: Personal Services Coordinator

United States + 4 more

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Senior Specialist, Client Services

SitusAMC

We're helping our clients identify and capture opportunities across the entire lifecycle of their real estate activity.

Client Services Representative21 hours ago

Full Time Remote SeniorTeam 5,001-10,000H1B Sponsor

Company Site LinkedIn

Role Description This position is responsible for the support of trade management and collateral related services offered by the company across multiple client trades and/or projects. - Creation and timely delivery, as defined by the client schedule/calendar, of accurate trade reporting to clients. - Complete any ad hoc reporting as needed and requested by Client and Trade/Portfolio Manager. - Ensure client reports are in good form and are provided to clients a minimum of 24 hours prior to the scheduled call. - Review trade level reports per the defined client schedule/calendar to ensure projects are progressing timely and tasks are updated properly. Communicate any issues found to Functional/Reconciliation/Chain teams. - Communicate directly with Functional/Reconciliation/Chain teams on high priority deals/tasks related to their assigned client(s). - Evaluate and resolve loan level issues as assigned by other functional areas/Departments. - Identify any task coding and/or reporting discrepancies/issues noted during ongoing status report reviews and complete appropriate follow up to resolve the issue. - Validate chain of assignments for completeness, order assignments and/or Allonges as required related to assigned client tasks/portfolio. - Facilitate rush/one off requests for document creation/recording/cancellation/document retrieval received from client and internal departments and provide updates/feedback to the client. - Retrieval of images provided by custodian and seller and upload into CAM as well as coordination of pre-settlement timelines upon receipt of images. - Such other activities as may be assigned by your manager. Qualifications - Bachelor's degree in a related field required or equivalent combination of education and experience. - 3 or more years’ experience or expert level knowledge in reviewing, assessing, and curing mortgage collateral documents. - Prior experience in Specialist I, Client Services Support I strongly preferred. - Some mortgage related document knowledge preferred. - Responsible for researching and solving loan or task level escalated issues and problems. - Attention to detail in the review and data entry of information from documents. - Attention to detail resulting in accurate, clear, and professionally formatted reports and/or correspondence for both internal and external clients. - Ability to compose professional correspondence independently for internal/external clients. - Ability to conduct web-based research finding sites and information independently. - Proficient in Excel; intermediate to advanced skills including the use of lookups, pivot tables and basic formulas in manipulating large amounts of data. - Proficient in Microsoft Office including basic functionality of Excel, Word and Outlook. - Exercises good judgment with access to confidential borrower data (SSN). - Demonstrated customer service and interpersonal skills required for internal and external clients. - Fast and accurate data entry. - Makes some independent task level or loan level decisions after research and within delegated authority levels. - Self-motivated with the initiative to research, question, and apply information. - Independently organizes, tracks, and prioritizes assigned work including managing internal and external requests effectively and within acceptable timelines. - Performs quality control (QC) and review of others work. - Responsible for monitoring, reporting, and escalating the status of workflow timelines in adherence with internal and external service level requirements. - Maintains a positive attitude. - Ability to collaborate effectively and work as part of a team. - Ability to work under pressure in a fast moving, deadline driven environment. - Ability to work overtime including weekends as necessary in order to support and fulfill client timeline requirements. Benefits - The annual full time base salary range for this role is $26.00 - $32.00. - Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. - Certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. - SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. - All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

View details: Senior Specialist, Client Services

United States

$26 - $32 / hour

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VIP Services Representative

DraftKings

DraftKings is a sports-technology and media entertainment platform founded in 2012 to change the way consumers engage with their favorite athletes, teams, and s

Client Services Representative1 day ago

Full Time Remote JuniorTeam 6,400Since 2012

Company Site

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a VIP Services Representative, you'll help deliver a premium experience to some of our most engaged players while supporting DraftKings' industry-leading VIP strategy. You'll build meaningful relationships with VIP customers, step in to manage accounts during periods of coverage support, and help create memorable experiences that strengthen long-term loyalty. In this role, you'll balance relationship management, account analysis, and promotional strategy in a fast-paced environment where every interaction shapes the player experience. You'll work closely with cross-functional teams to ensure our VIP players stay connected to the latest promotions, events, and experiences across DraftKings. What you'll do - Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience. - Assist and attend events where customers are present and help is needed. - Exceed engagement and service level performance targets. - Assist in reactivation efforts to re-engage inactive users. - Effectively distribute an allotted promotional budget. - Execute against all VIP policies and guidelines, including responsible gaming policies. What you'll bring - At least 1 year of experience in a sales or account management role. - Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. - Ability to analyze data and trends to make quick and confident decisions. - Willingness to travel and work nights and weekends. - Must be able to obtain and maintain required State Gaming License. #LI-JF1 #LI-REMOTE Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

View details: VIP Services Representative

United States

$64K - $80K / year

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Client Support Coordinator

AO Globe Life

AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

Client Services Representative1 day ago

Full Time Remote Mid LevelTeam 1,001-5,000H1B No Sponsor

Company Site LinkedIn

Role Description AO Globe Life is seeking motivated professionals to join our fully remote team in a client-focused role supporting individuals and families across the United States. In this position, you’ll help clients understand and access benefit programs designed to provide financial protection and long-term security. This opportunity offers structured training, ongoing mentorship, and long-term growth in a flexible remote environment. You’ll work with individuals who have already requested additional information about available benefits and want to learn whether they may qualify for coverage. What You’ll Gain - 100% remote work environment from anywhere in the United States - Flexible scheduling with control over your day - Warm leads provided — no cold calling or unsolicited outreach required - Comprehensive training and licensing support - Weekly direct deposit - Monthly and quarterly performance bonuses - Vested renewals for long-term income growth - Leadership development and advancement opportunities - A collaborative, service-focused team culture What You’ll Do - Connect with individuals and families who requested information about available benefits - Schedule and conduct virtual consultations through Zoom - Explain available benefit options clearly and professionally - Guide clients through the enrollment process and answer questions along the way - Maintain accurate digital records and follow-up communication - Provide ongoing support for policy updates and client service needs - Build long-term relationships through professionalism, consistency, and follow-through - Participate in weekly coaching, mentorship, and development sessions Who Thrives Here - Strong communicators who enjoy helping others - Self-motivated professionals comfortable working independently - Organized individuals who can manage schedules and priorities effectively - Candidates confident using Zoom and digital platforms - Service-oriented professionals with a client-first mindset - Customer service, consulting, or client-facing experience is helpful but not required Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam - Must be physically located within the United States Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model supports professionals seeking flexibility, stability, and long-term growth while making a meaningful impact. Apply Today If you’re ready to build a flexible career focused on service, growth, and long-term opportunity, apply now and take the next step forward.

View details: Client Support Coordinator

United States

90K - 120K / year

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Associate Commercial Lines Client Service Manager

Gallagher

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.

Client Services Representative1 day ago

Full Time Remote LeadTeam 5,001-10,000

Role Description At Gallagher, we’re looking for a Property and Casualty licensed Associate Commercial Lines Client Service Manager to join our team supporting Small Business clients. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. How you'll make an impact: - Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage. - Build and maintain strong relationships with clients through timely responses and strong customer service. - Support your team in addressing client risk management needs through consultative conversations and personalized strategies. - Conduct regular audits to ensure compliance with regulations and maintain high service standards. - Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits. - Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. - Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth. - Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. Qualifications - Bachelor's degree with minimum 1+ years client service management experience OR High School degree/GED with a minimum of 3+ years client service management experience. - A Property and Casualty Insurance License. - Proficiency in EPIC and Microsoft Office. - A desire to build relationships and deliver results. - Adaptability and resilience in managing shifting priorities. - A collaborative mindset to work with teams across Gallagher. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more... Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

View details: Associate Commercial Lines Client Service Manager

United States

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